HTC Desire : Exchange Sync Error
May 6, 2010
I've been having an Exchange sync error but don't how to find more dettails of the actual error, was working fine until yesterday and am told nothing has changwed on the serverside.the error I get is "Sync protocol error".Has anyone seen this before?
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May 9, 2010
I have problem with calendar on my HTC desire. Sync with ms exchange works fine, but I can't add new exchange event on the phone. It is strange becouse I can edit exchange calendar entries (synced from PC). Has anybody got an idea how to fix it?
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Aug 31, 2009
I'm wondering if anyone else is having problems syncing with Exchange 2007 (via wifi)? I connect with our exchange server and can send e-mails, but the contacts/email/calendar sync result in a "Exchange sync error: Sync protocol error".I noticed people were having problems with Exchange 2003 and SSL, but we do not have ssl turned on at the moment.
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Nov 13, 2009
I set my exchange email up and the only way I can receive messages is to refresh the mailbox.I have it automatically checking for e-mails. What can I do to fix this?
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Sep 15, 2010
I have ran into a couple of my users having problems syncing their Outlook contacts via Exchange 2007 ActiveSync once their number reaches into the thousands. When I reduce the number of contacts in their mailbox down, synchronization resumes. Does anyone know of a limit that android has on contact synchronization? I've seen this on both the Droid X and Incredible.
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Jun 17, 2010
I installed b-folders (a password manager) and it allows for a wireless sync between the DI and desktop, so i connected to the wireless network at work for the first time for the sync.Everything went well, except I stopped getting push mail from Exchange.I remembered a thread about Exchange not syncing over a wireless connection, so I turned off the wireless.My other e-mail accounts work fine, as do syncing calendar and contacts for exchange (both ways).I can send mail from the DI on the Exchange account, but I get no mail on the phone from the Exchange account.I have removed the battery, resaved the account information for the Exchange account, but still no mail received on the phone.I am at my wits end trying to figure this out.the problem seems only to effect incoming mail from the Exchange server on the phone, all the other info from the server comes through fine (even 5 minute alarms for upcoming appointments).Any ideas from the cloud?
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Jul 31, 2009
I've bought a HTC Magic, and when I setup the exchange account of my company it give the error "Failed to create the account. Please try again later".Has I don't have solution for it I need an application to sync Exchange e-mail, can anyone tell me the better free application to install.
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Nov 12, 2009
I am new to the forums, hoping someone is able to assist me with some Exchange Server Contact sync problems. We are running Exchange 2007 (w/ SSL) and my mail and calendars sync no problem. But when it does the contacts, I get the error "Synchronization is experiencing problems" with no further message to the error. I have tried over WiFi and with the carriers network. This is on a fresh wipe of the device, I have tried deleting and re-adding the exchange account to the device but with the same error. I get approx 6 of my 325 contacts synced.
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Aug 24, 2009
I've had a quick search and couldn't find any topics exactly the same as the problem I am having.
For the first ten days or so all my contacts were syncing fine on the Hero from my Exchange account. I then added a new contact in Outlook / Exchange and from this point on, every time I sync the exchange contacts it fails with a client / server conversion error in the notifications. I deleted said contact again in Outlook to no avail.
The mail and calendar are syncing fine, and I have an HTC Snap syncing to the same Exchange account on the same network (Orange UK) just fine (I know the latter is Windows Mobile but still...)
Any ideas? Or is there any way I can see a log of some sort to see why it is failing?
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Sep 30, 2010
Just updated to 2.2 froyo on an O2 Desire.Everything went smoothly except that my exchange is no longer syncing.I tried removing the account and adding it again but to no avail.Anybody identified the exact problem?I've tried everything.
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Jul 7, 2010
I'm trying to set up the exchange sync to sync my work email to my Desire.I go through the setup and fill in the details as required but when I go to finish the setup I always get a message saying 'Failed to create the account. Please try again later'. I've tried lots of times but always get the same message. I've tried varying the information I've put in to see if that helps but no joy.Has anyone else had this problem?
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Nov 26, 2010
I connect my DHD to the Exchange 2007 at works and it works great for the most parts, but weekly my contacts fail to synchronize. Mail and Calendar works fine, but when syncing contacts it says it can't connect to server. I then have to remove my account and set it up for scratch again. Then it works fine for a weeks or so. Anyone else with the same problem?
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Jul 21, 2010
Just got a Desire and am happy with it except for the problem above. I've got my emails working fine on the gmail app, but for some reason when I try to sync gmail with ActiveSync exchange I keep getting 'authentication error'. Has anyone else had this problem or know how to resolve it? Also, anyone who's got it working could you let me know your settings? I think I'm using the correct ones but might as well check.
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Apr 14, 2010
I have the HTC Desire with Android 2.1. I sync it with exchange, but it tells me I have to have a "phone unlock code" to sync with exchange. This more or less ruins the phone for me, as I have to type a password EVERY single time the screen locks (or go to standby). Only way I can see around it is forwarding all my exchange mail + syncing all my exchange contacts and my exchange calendar with g-mail, but that is a rather poor solution I think : I have g-mail sync running as well, and that does not require me to have a "unlock password" Does anyone know a way to get around this annoying "you must have an unlock code to sync with exchange" issue?
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Jul 1, 2010
I'm a new user of Desire. I was happy to receive the phone but there is something I can not do I want to access my Exchange server with Active Sync, but I have apparently to import a certificate from my IT service on the device. The certificates are .cer or .p7b Is there a way to import those certificates on the Desire?
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May 9, 2010
What is the easiest way to troubleshoot the Exchange Active Sync configuration on a HTC Desire? I cannot get it to work though I am using all the settings that our IT department has given me. The setup keeps saying, check your Exchange account settings. I am not even able to connect to the mail server. I am using Wi-Fi and I have a network connection so there is no problem with that part. Can I get a trace or similar that shows if there is the credentials that are not working or what is the causing the problem?
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May 13, 2010
My Exchange profile has subfolders, incoming mail is moved automatically with rules to these subfolders. I am getting an alert for mail arriving in my 'Inbox' but not my subfolders. I can manually access my subfolders and see the mail but I am not alerted with mail arriving to my subfolders.
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Apr 16, 2010
I have configured this to push and its working fine in terms of sending and receiving emails. The main problem I have is that it loses sync with the exchange account. If I delete from the device it sometimes does not remove them from my outlook and viceversa. Has anyone else got this phone connected to an exchange 2003 server SP2 ? Also has anyone managed to get any other folders to sync other than the inbox ?
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Apr 14, 2010
So I read where the HTC Desire can be purchased as its unlocked. Will this work with ATT 3G? From what I have read it will be compatible on ATT 3g. Also does the Desire support full exchange active sync policies? I read somewhere where HTC has put all the necessary security policies in place versus the N1 that does not support.
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Jul 21, 2010
Up until today i have had no problems with my Desire, then i tried to sync my phone with HTC Sync and the phone couldn't see the software. done the usual and checked and double checked i had the right settings, also un installed it and re installed from the SD card and it see's it but won't allow apps to be installed from my pc 80004005 is the error i get when clicking on the application installer in HTC Sync. I have tried the updated HTC sync from HTC website and that won't even install to my PC, i get an error when clicking the .exe All this was working fine yesterday and now somethings wrong Any ideas guys?
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Aug 19, 2010
Anyone seeing the following message under "accounts & sync": "Sync is currently experiencing problems. Will be back shortly"
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Dec 21, 2012
so i screwed up and got a windows 8 machine (sony tap20) anyhow its past end of life for google sync but i need to sync outlook calendar with my google calendar, prefer ota like it used to be
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Aug 3, 2010
I set up exchange and accidentally clicked "import contacts". Now I have way too many names in my contacts list since it imported every business contact who emailed me. Am I screwed or is there a way to remove all these contacts?
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Mar 29, 2010
I've done a bit of searching to find out whether or not any current Android phone from any US carrier (Verizon, AT&T, Sprint, or T-Mobile) can natively pull in mail, contacts, and calendar events from an exchange server. my head is spinning, doesn't seem like anyone has a clear cut answer. some things work some don't.It seems the consensus is:email - yes but no subfolders contacts - yes? calendar - sometimes Is this list accurate or am i way off base? My issue is that I need to find out if we can allow users at the office buy Android phones, the stipulation is that mail, contacts, and calendar events must sync with Exchange 2007. needs to be done natively. Can any US Andoid-based phone do this? If Yes, what US phone or Android version will do these things? There was this post but no one replied:Android 2.x - Realistic Exchange Support?
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Jun 7, 2010
I get this error whenever I try to manually refresh my Exchange email account. I noticed I hadn't received any emails all weekend, which was odd. I booted up my iPhone, and there were 7 new emails. My Evo (which has all my previous emails in it) doesn't show these. I was not connected to WiFi (we aren't allowed to have it at my work) when I initially setup the account, and I've since tried through my home WiFi and through 3G.
Sync Schedule set to: As items arrive Under Accounts & Sync: Exchange ActiveSync is enabled.
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Sep 21, 2010
I got my inc in April this year and had the exchange sync connected to my work email with no issues. Last week i dropped the my inc, broke the glass and got a new inc from asurion, which shipped with 2.2. I never installed the 2.2 on the old phone. Since the new phone, none of my work emails pop. If I open the mail app it syncs. I deleted and reinstalled the account a few times and no change. Anyone with these issues with 2.2 and know how to correct it?Also my phone is not rooted.
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Aug 1, 2010
I just got my droid incredible last week, and I am in the process of getting everything set up on it. What have you guys found to be the best way to sync with exchange and is there anyway to sync notes?
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Jun 6, 2010
Is there a way to sync my outlook and exchange data as the same appointments and info on my phone? For example: When I was on winmo, my Exchange appointment and outlook appointment would update each other not create a duplicate. Now that I've synced my PC, I have the same appointment twice on my phone. Green for Exchange and Orange for Outlook. Is there anyway to keep the data the same? In other words, if I have a 5pm meeting on exchange, and I sync with outlook, I want both sources to update the same appointment. Not create another 5pm meeting.
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Oct 8, 2010
I had been recommended Active Sync to sync with Outlook but now i find that it's for syncing with Outlook Exchange. (i'm using plain vanilla Outlook, no Exchange). i happen to run all email via a gmail account for backup, spam filtering, emergencies when I don't have my laptop) so syncing email is not an issue.
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Oct 17, 2009
I had no problem setting up my Exchange sync, however I have multiple calendars on my Exchange account (1 account, multiple calendars), but the phone only syncs with one of those calendars. Is there a way to have it sync with ALL the calendars on my exchange account? (And I did go to the calendars selection settings but it only shows one of my exchange calendars.
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