Android : Exchange Contacts Sync Error
Sep 15, 2010
I have ran into a couple of my users having problems syncing their Outlook contacts via Exchange 2007 ActiveSync once their number reaches into the thousands. When I reduce the number of contacts in their mailbox down, synchronization resumes. Does anyone know of a limit that android has on contact synchronization? I've seen this on both the Droid X and Incredible.
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Nov 12, 2009
I am new to the forums, hoping someone is able to assist me with some Exchange Server Contact sync problems. We are running Exchange 2007 (w/ SSL) and my mail and calendars sync no problem. But when it does the contacts, I get the error "Synchronization is experiencing problems" with no further message to the error. I have tried over WiFi and with the carriers network. This is on a fresh wipe of the device, I have tried deleting and re-adding the exchange account to the device but with the same error. I get approx 6 of my 325 contacts synced.
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Aug 31, 2009
I'm wondering if anyone else is having problems syncing with Exchange 2007 (via wifi)? I connect with our exchange server and can send e-mails, but the contacts/email/calendar sync result in a "Exchange sync error: Sync protocol error".I noticed people were having problems with Exchange 2003 and SSL, but we do not have ssl turned on at the moment.
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May 6, 2010
I've been having an Exchange sync error but don't how to find more dettails of the actual error, was working fine until yesterday and am told nothing has changwed on the serverside.the error I get is "Sync protocol error".Has anyone seen this before?
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Nov 13, 2009
I set my exchange email up and the only way I can receive messages is to refresh the mailbox.I have it automatically checking for e-mails. What can I do to fix this?
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Jun 17, 2010
I installed b-folders (a password manager) and it allows for a wireless sync between the DI and desktop, so i connected to the wireless network at work for the first time for the sync.Everything went well, except I stopped getting push mail from Exchange.I remembered a thread about Exchange not syncing over a wireless connection, so I turned off the wireless.My other e-mail accounts work fine, as do syncing calendar and contacts for exchange (both ways).I can send mail from the DI on the Exchange account, but I get no mail on the phone from the Exchange account.I have removed the battery, resaved the account information for the Exchange account, but still no mail received on the phone.I am at my wits end trying to figure this out.the problem seems only to effect incoming mail from the Exchange server on the phone, all the other info from the server comes through fine (even 5 minute alarms for upcoming appointments).Any ideas from the cloud?
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Sep 19, 2012
We have a Exchange 2007 HMC setup. We are unable to sync contacts with android versions 4.0.4 and forward. Contacts simply do not apear, and no errors are shown on the android device. (SDK emulators and Samsung Galaxy S3, and NEXUS have been tested and we cannot get them to work)
Android version 4.0.3 and below are working fine.
Activesync on IOS and Windows phone, and older Android devices seem to work fine.
Our setup is very small. CAS,HUB, MBX on same server.
We only have Exchange 2007 SP1 - Rollup 6 i am afraid. Would the issues perhaps be because of that?
Have access to an android 4.0.4 or higher and Exchange 2007 HMC or not.
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Jul 31, 2009
I've bought a HTC Magic, and when I setup the exchange account of my company it give the error "Failed to create the account. Please try again later".Has I don't have solution for it I need an application to sync Exchange e-mail, can anyone tell me the better free application to install.
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Aug 24, 2009
I've had a quick search and couldn't find any topics exactly the same as the problem I am having.
For the first ten days or so all my contacts were syncing fine on the Hero from my Exchange account. I then added a new contact in Outlook / Exchange and from this point on, every time I sync the exchange contacts it fails with a client / server conversion error in the notifications. I deleted said contact again in Outlook to no avail.
The mail and calendar are syncing fine, and I have an HTC Snap syncing to the same Exchange account on the same network (Orange UK) just fine (I know the latter is Windows Mobile but still...)
Any ideas? Or is there any way I can see a log of some sort to see why it is failing?
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Nov 26, 2010
I connect my DHD to the Exchange 2007 at works and it works great for the most parts, but weekly my contacts fail to synchronize. Mail and Calendar works fine, but when syncing contacts it says it can't connect to server. I then have to remove my account and set it up for scratch again. Then it works fine for a weeks or so. Anyone else with the same problem?
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Aug 31, 2010
Convert from Touch Pro 2 to EVO 4G. Wireless sync with an Exchange server for Outlook from my office. For some reason, I keep getting an Exchange sync error for Contacts only. Mail and Calendar work fine, but I do not see Notes and Tasks. I have not yet tried syncing usb with my computer (basically because I'm scared to try). I'm hoping someone will take pity on the newbie and help me out.
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May 4, 2010
There are alot of Threads/Post on Contacts Sync etc. I haven't found the answer though to my question, so here it goes.
Can i sync my Contacts to my PC and not use Google or the Exchange Sync? Just make a separate folder for them in the event of a phone crash etc. Maybe make a folder to put on my SD Card?
Sorry if this has already been ask before, i couldn't find any threads of it.
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May 16, 2013
Our organisation just changed from ADSL to Fibre Optic cable, and as a result we all had reconnect our devices to the exchange server. As a result, not all my outlook contacts come down from the MS exchange server. I can see them in 'Contacts' in Outlook on my Mac, I can see them in 'Contacts' in the remote desktop, but they are not visible on my phone.
Emails sync down fine, as well as 95% of my contacts.
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Oct 12, 2010
I get a sync error when I try to sync my google contacts. Everyone google sync works (ie. picassa, calender, email). I've searched pretty extensively without any real solution or even explanation of the problem. anyone experience this, and know how they solved it?
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Jul 14, 2010
Was planning on rooting today but as i went to sync my contacts i realized i got an error message that says "Sync is currently experiencing problems. It will be back shortly." did a battery pull and nothing happens. Will it start working again "shortly" or is there a fix?
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Oct 6, 2010
just started 2 days ago, everything but my gmail contacts will sync. it's so bad that the battery dies in a matter of hours due to the constant sync. I turned off auto sync until somebody fixes this. just wondered if I am the only one
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May 9, 2010
I have problem with calendar on my HTC desire. Sync with ms exchange works fine, but I can't add new exchange event on the phone. It is strange becouse I can edit exchange calendar entries (synced from PC). Has anybody got an idea how to fix it?
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Mar 29, 2010
I've done a bit of searching to find out whether or not any current Android phone from any US carrier (Verizon, AT&T, Sprint, or T-Mobile) can natively pull in mail, contacts, and calendar events from an exchange server. my head is spinning, doesn't seem like anyone has a clear cut answer. some things work some don't.It seems the consensus is:email - yes but no subfolders contacts - yes? calendar - sometimes Is this list accurate or am i way off base? My issue is that I need to find out if we can allow users at the office buy Android phones, the stipulation is that mail, contacts, and calendar events must sync with Exchange 2007. needs to be done natively. Can any US Andoid-based phone do this? If Yes, what US phone or Android version will do these things? There was this post but no one replied:Android 2.x - Realistic Exchange Support?
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Oct 8, 2010
I had been recommended Active Sync to sync with Outlook but now i find that it's for syncing with Outlook Exchange. (i'm using plain vanilla Outlook, no Exchange). i happen to run all email via a gmail account for backup, spam filtering, emergencies when I don't have my laptop) so syncing email is not an issue.
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May 13, 2010
I'm new to the android community by less than 24 hours. I got rid of my iphone 3g for the HTC incredible, as so far its been great.I'm looking to have my gmail set up on my HTC using their exchange, or push email (rather than imap). I've got that set up, but had to download a new mail client to do so, as the built in mail client wont allow me to sync my work calendar (only the calendar) though my corporate exchange, and have gmail set up with exchange as well.I was wondering if there is an exchange calendar only app, or an email app that will sync my corporate exchange calendar. I do no like the interface of the email app I downloaded. I would like to use the built in email app with android 2.1 for my Gmail, and a different app to sync only my work calendar.Note, I do not want to sync my work calendar to google calendar, and then to my phone. I'm less than impressed with google calendar, and thats one more hoop to jump through / point of failure.
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Sep 27, 2009
I have a new HTC Hero.I am currebtly syncing with Exchange using the Exchange sync app that come with the Hero.I used to us RoadSync from DataViz on my Nokia which was great.There are a couple of features that I miss.
a) I can't set different sync schedules for different times of day lie I can in RoadSync.
b) I can't seem to access the Exchange Global Address List like I could in RoadSync.
So.
1) Does any one have experience of using the Beta of RoadSync on Android. Is it any good ? Does it have the features above ?
2) Can anyone recommend any other Exchange sync apps ?
Also, is there any way to force exchange sync, roadsync or any app for that matter to use a particular connection, i.e. 3G or wifi only ?
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Oct 24, 2010
I am looking for the best way to sync my Outlook with my Droid 2. I am a single user, don't have MS Exchange or Google Apps. I want to be able to update both in Outlook and on my Droid and have them sync.... with the least amount of problems and applications.
I don't mind paying a (moderate) fee, but it seems like TouchDown and some of the other recommended apps require MS Exchange.
2) If I do need MS Exchange, what's the best way for me to do that?
3) I remember reading that the upcoming Droid Pro (for Verizon) will have the inherent ability to sync Outlook and the Droid (I'm not positive but I believe it will) - does this mean that there will be a 3rd party application, or an update to Froyo 2.2, that will be released afterward to allow this with other Droids?
ANY help or suggestions would be appreciated. I've spent hours and hours trying to come up with a solution (as I know others have), and I'm hoping someone can enlighten me.I am leaving on a trip in a few days and I have to get my Outlook synced before I leave.I'm desperate.
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Aug 19, 2010
Anyone seeing the following message under "accounts & sync": "Sync is currently experiencing problems. Will be back shortly"
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Jul 9, 2010
I have Nexus One (Froyo). After a lot of struggle I set up the Email App for MS Exchange. It works fine until I am in Company WiFi zone (company domain). Once I switch to another WiFi zone (@ Home), it stops working and throws an error something like 'no server connection'. Can somebody please help me out resolving this problem?
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Apr 29, 2010
Anybody know of widget to turn off just Exchange Active Sync? I want to be able to turn it off while I'm at work, since I am at my computer all day and don't need it then.
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May 31, 2010
For some reason I can't sync my google exchange account. My calander syncs fine, but my mail won't. It keeps saying "synchronization is experiencing problems." Anyone else have this issue as of today? I am just trying to figure out if its my phone or something on googles end.
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Mar 18, 2010
Say you are in your office, sitting at your computer. So you don't need your phone to notify you every time you get an Exchange email, or every time you have an Exchange calendar event, because its all popping up right on your computer screen anyways. But you do still want to receive notifications for your non-Exchange email accounts and calendar events (e.g., Gmail).
Can Touchdown be closed or "turned off" (or maybe just killed using a task killer) while you are at work, so you do not receive notifications about Exchange emails and calendars, but you do still receive notifications for all your other accounts? And then as soon as you leave the office you can just re-load Touchdown so that you start getting phone notifications again for your Exchange account?
Is there an easy way to accomplish this without using Touchdown if you are using just the native Exchange ActiveSync built into Android (sense UI)?
I hate getting notifications on my phone 2 seconds after I've received them in the Outlook on my work computer, so this is why I ask these questions. With BlackBerry (what I currently have, but I want to switch to HTC Incredible) it is easy to manage notifications this way, but I'm curious if I can do it on Android.
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Aug 2, 2010
We have a client running Exchange 2003 SP2, and a few users would like to sync their Android phones - a Motorola Droid and an LG Ally, both running Android 2.1. Both phones give us the following error when configure a sync account:
This Exchange ActiveSync server requires security features your phone does not support.
I've made sure that Exchange ActiveSync is working, I've tried allowing unsupported devices in Exchange System Manager, adding the users to the device security exclusion list, but I'm not coming up with anything that will allow the Android devices to sync.
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Jun 9, 2009
I'm a developer writing an application to sync Outlook 2007 contacts with GMail. These are regular local-PST contacts, not Exchange, and yes, for now I'm exclusively focused on Outlook 2007 since that's what I have available. I may look at older versions (which I own) if this one works out. Anyway, I've tried most (all?) of the sync apps and didn't enjoy the experience. I've done the export/import thing and consider that a temporary fix. So I decided to do something about it myself.
The application I have today runs in the background and periodically pulls contact data from both systems. It can identify matches using a variety of prioritized criteria, and it has a way to systematically decide what data needs to be updated in each contact list. It can write changes to both sides. So it's largely done -- except for some decisions about that sync methodology.
The tricky thing about sync is that the GMail and Outlook contact data fields are totally different.
For example, GMail allows unlimited e-mail contacts which are tagged as Home, Work, and Other. By contrast, Outlook only supports three e-mail addresses, and they're not tagged at all. What should a sync app do if the GMail account has four addresses, but only three Outlook slots to store them?
A different example: GMail also supports unlimited phone numbers, also tagged with about six categories. On the other hand, Outlook can handle sixteen phone numbers, each with a fixed category. Some are a bit odd, like Radio Telephone. What should the sync app do if the GMail account has three Work numbers? Outlook only has Business 1 and Business 2...
Granted, these are what programmers call "edge cases" -- they won't apply to most users. But I'm hoping to find some people with large, complex Outlook address books who will weigh in with opinions about how they'd like problem cases handled.
Here is a comparison of the contact data in each system (exlcuding largely similar fields, and excluding the vast array of Outlook fields that simply have no GMail equivalent)--
E-mail Addresses:
GMail: Unlimited, tagged as Home, Work, Other
Outlook: 3, not tagged at all
Phone Numbers:
GMail: Unlimited, tagged as Home, Work, Mobile, Work Fax, Home Fax, Pager, Other
Outlook: 16, one each of Primary, Mobile, Car, Home, Home 2, Business, Business 2, Assistant, Callback, Company, Business Fax, Home Fax, Pager, Other, Radio Telephone, TTY/TDD
Postal Addresses:
GMail: Unlimited, tagged as Home, Work, Other
Outlook: 4, one each of Home, Mailing, Business, Other
IM Addresses:
GMail: Unlimited, tagged as GoogleTalk, AIM, Yahoo, Skype, QQ, MSN, ICQ, Jabber
Outlook: 1, untagged (probably should equate to MSN, but...?)
Generic "Other" Field:
GMail: Unlimited, tagged as Home, Work, Other
Outlook: No direct equivalent
Web Address:
GMail: No direct equivalent
Outlook: 1, not tagged
The contact name is a special case. GMail does a poor job importing Outlook contacts since it leaves the name blank on business-only contacts. I guess Google devs only talk to their friends. The app I've written will fix your imported list in GMail by substituting the company name if the name is missing. Lots of little stuff like that is easy to do. It's the "unlimited" lists in GMail and the many places where there isn't a direct correlation that are creating questions in my mind.
When something doesn't quite match up should the app simply not do anything? Or would you prefer a partially successful sync? What about some sort of manual conflict resolution? What other options would you like to see in a sync app? (Limited to sync activity and contacts -- I don't plan to mess with ToDo lists, calendars or anything outside of contacts.)
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Oct 25, 2010
I sync with our corporate Exchange server, and have been impressed with email, contacts, and calendar integration. I am trying to find an app to synch with tasks on the Exchange server. The only one I have found is Touchdown which replaces email, contacts, and calendar also. Is there a good stand-alone app for to-do/task sync with Exchange server?
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