HTC Desire : Exchange Error With 2.2
Sep 30, 2010
Just updated to 2.2 froyo on an O2 Desire.Everything went smoothly except that my exchange is no longer syncing.I tried removing the account and adding it again but to no avail.Anybody identified the exact problem?I've tried everything.
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May 6, 2010
I've been having an Exchange sync error but don't how to find more dettails of the actual error, was working fine until yesterday and am told nothing has changwed on the serverside.the error I get is "Sync protocol error".Has anyone seen this before?
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May 9, 2010
I have problem with calendar on my HTC desire. Sync with ms exchange works fine, but I can't add new exchange event on the phone. It is strange becouse I can edit exchange calendar entries (synced from PC). Has anybody got an idea how to fix it?
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Mar 29, 2010
I've done a bit of searching to find out whether or not any current Android phone from any US carrier (Verizon, AT&T, Sprint, or T-Mobile) can natively pull in mail, contacts, and calendar events from an exchange server. my head is spinning, doesn't seem like anyone has a clear cut answer. some things work some don't.It seems the consensus is:email - yes but no subfolders contacts - yes? calendar - sometimes Is this list accurate or am i way off base? My issue is that I need to find out if we can allow users at the office buy Android phones, the stipulation is that mail, contacts, and calendar events must sync with Exchange 2007. needs to be done natively. Can any US Andoid-based phone do this? If Yes, what US phone or Android version will do these things? There was this post but no one replied:Android 2.x - Realistic Exchange Support?
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Aug 31, 2009
I'm wondering if anyone else is having problems syncing with Exchange 2007 (via wifi)? I connect with our exchange server and can send e-mails, but the contacts/email/calendar sync result in a "Exchange sync error: Sync protocol error".I noticed people were having problems with Exchange 2003 and SSL, but we do not have ssl turned on at the moment.
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Jun 7, 2010
I get this error whenever I try to manually refresh my Exchange email account. I noticed I hadn't received any emails all weekend, which was odd. I booted up my iPhone, and there were 7 new emails. My Evo (which has all my previous emails in it) doesn't show these. I was not connected to WiFi (we aren't allowed to have it at my work) when I initially setup the account, and I've since tried through my home WiFi and through 3G.
Sync Schedule set to: As items arrive Under Accounts & Sync: Exchange ActiveSync is enabled.
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Nov 13, 2009
I set my exchange email up and the only way I can receive messages is to refresh the mailbox.I have it automatically checking for e-mails. What can I do to fix this?
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Sep 15, 2010
I have ran into a couple of my users having problems syncing their Outlook contacts via Exchange 2007 ActiveSync once their number reaches into the thousands. When I reduce the number of contacts in their mailbox down, synchronization resumes. Does anyone know of a limit that android has on contact synchronization? I've seen this on both the Droid X and Incredible.
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Jun 17, 2010
I installed b-folders (a password manager) and it allows for a wireless sync between the DI and desktop, so i connected to the wireless network at work for the first time for the sync.Everything went well, except I stopped getting push mail from Exchange.I remembered a thread about Exchange not syncing over a wireless connection, so I turned off the wireless.My other e-mail accounts work fine, as do syncing calendar and contacts for exchange (both ways).I can send mail from the DI on the Exchange account, but I get no mail on the phone from the Exchange account.I have removed the battery, resaved the account information for the Exchange account, but still no mail received on the phone.I am at my wits end trying to figure this out.the problem seems only to effect incoming mail from the Exchange server on the phone, all the other info from the server comes through fine (even 5 minute alarms for upcoming appointments).Any ideas from the cloud?
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Jul 9, 2010
I have Nexus One (Froyo). After a lot of struggle I set up the Email App for MS Exchange. It works fine until I am in Company WiFi zone (company domain). Once I switch to another WiFi zone (@ Home), it stops working and throws an error something like 'no server connection'. Can somebody please help me out resolving this problem?
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Jul 31, 2009
I've bought a HTC Magic, and when I setup the exchange account of my company it give the error "Failed to create the account. Please try again later".Has I don't have solution for it I need an application to sync Exchange e-mail, can anyone tell me the better free application to install.
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Jan 21, 2010
I've been reading the forums for a bit but I haven't found an answer yet...
I got with our Exchange administrator today to setup my phone using ActiveSync. We just recently started supporting devices that use ActiveSync. To my knowledge the only type of phone we have successfully used with ActiveSync is a Palm Pre.
I go into AvtiveSync manual setup and specify all the settings according to our systems and we require SSL. However as soon as I press next I immediately get "Cannot connect to the Exchange Server"
I have data access and I can access our OWA website using the browser (although I can't seem to log in - I get a bad user name/password error)
I have been provided the godaddy certificates by my Network Admin, but I don't know how to import them. I have them on the internal SD card.
I also don't have any spaces in the user name and I've tripled checked all the typing on the settings. Am I missing something?
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Nov 12, 2009
I am new to the forums, hoping someone is able to assist me with some Exchange Server Contact sync problems. We are running Exchange 2007 (w/ SSL) and my mail and calendars sync no problem. But when it does the contacts, I get the error "Synchronization is experiencing problems" with no further message to the error. I have tried over WiFi and with the carriers network. This is on a fresh wipe of the device, I have tried deleting and re-adding the exchange account to the device but with the same error. I get approx 6 of my 325 contacts synced.
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Jul 20, 2010
I cannot find the answer online for this. When I do a search on my corp e-mail it always says no matches. It never works. Anyone have a solution?
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Jun 28, 2010
The problem I had was when trying to sync my Evo 4g to Exchange 2010. I continually got the message "Failed to create the account. Please try again later". After searching on this site and trying everything on every thread, I was about to throw my hands up and send it back when I found the solution. This solution appears to not be posted on this site, so I figured I would help out others that might run into the problem in the future. I have done this now 2 or 3 times for other users that have had this issue and it has corrected it. I don't claim this solution will work for everyone, it simply what I did to correct for my users. I would suggest trying what other threads have as solutions before trying this one.
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Oct 19, 2010
I have recently purchased sony xperia X10 (android operating system). I want to get it sync with Microsoft Exchange 2007. I got the problem doing so.I have entered the mail id, password and server address but the error message taping on screen is "please provide detailed server information.(0)" sometime "please provide detailed server information" I was using windows phone earlier and it was working fine, but it is not getting activated on moxier sync or android. I use Microsoft online productivity suit and server address is : https://red003.mail.apac.microsoftonline.com/owa.do anyone have any support for this?
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Jun 11, 2010
Yesterday I noticed that my corporate email (i.e., Activesync) were no longer being synced to my HTC Evo (running Android 2.1). A little troubleshooting revealed the following: I could still send emails from the Evo via the synced account. My synced calendar and contacts continued to updated without error. I believe my company is running Exchange 2007, but I am not sure (and since the help desk does not officially support syncing to non-Blackberry phones, I doubt they will help me details or troubleshoot). In any case, a little Googling revealed that: This error is not specific to the HTC Evo (it happens on other Android phones).
A few folks reported that the error occurred seven days after Activesync was initially configured on their Android phone, and would reoccur approximately every seven days. In my situation, the only unusual item to note was that my mailbox had reached capacity on the Exchange server sometime during the period when my phone stopped syncing. However, freeing up space in my mailbox did not resolve the problem. In the end, I resolved the problem by deleting the Activesync account on the Evo and re-creating it. After doing that, all emails synced successfully.
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Oct 15, 2009
I am having the following issue with Exchange. When I setup the phone initially, I was able to synch my email, contacts, and calendar just fine. However, I started noticing that my emails had a delayed vs my computer. My Hero was syncing only every 5 minutes or so (I do have selected the option to get emails as they arrive). Eventually, I went to settings, data synchronization, exchange activesync, and there is an error message that says 'Error occurred on the computer running the exchange server'.
It also seems that it hasn't synced the contacts and calendar in a while, apparently it stops after failing to sync email. The funny thing is that I am actually do getting new emails just not as they arrive, but as I said before, every 5 mins or so. Another thing is that If I click on Synch now. I do not get that error message and it syncs mail, contacts and calendar just fine, but again when it tries to do it on its own, the error message comes up again.
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Jul 15, 2010
I have a Small Business 2008 Server at home with Exchange 2007 tied to my RoadRunner account. Setting up my new EVO to use Exchange a month ago was a breeze and I haven't had any problems with it until this morning.
When I turned my phone on, I kept getting a trusted certificate error over and over. I am using a self-signed certificate on my server -- which I thought would give me a problem when I initially configured it, but it didn't. I was expecting to have to install the certificate manually.
After a few minutes, the message went away and I started receiving mail again. I haven't done anything major on the phone that might cause that, like installing an update.
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Aug 24, 2009
I've had a quick search and couldn't find any topics exactly the same as the problem I am having.
For the first ten days or so all my contacts were syncing fine on the Hero from my Exchange account. I then added a new contact in Outlook / Exchange and from this point on, every time I sync the exchange contacts it fails with a client / server conversion error in the notifications. I deleted said contact again in Outlook to no avail.
The mail and calendar are syncing fine, and I have an HTC Snap syncing to the same Exchange account on the same network (Orange UK) just fine (I know the latter is Windows Mobile but still...)
Any ideas? Or is there any way I can see a log of some sort to see why it is failing?
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May 11, 2010
I have created my gold card, copied the rootedupdate.zip to the root of my SD card. Switched the phone off, hold down the back button and switch on. i then go through the process of updating the ROM , it gets the point of updating the signature and then i get a message: Error[131]:CUSTOMER ID ERROR
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Jun 23, 2010
I got my HTC Desire last week and Synced it with our Kerio Mail Server 6.7.0 patch 1. Had to add the line to allow unsupported devices as it was giving some connection issues and then worked fine after that. The problem has been with the syncing of the contacts. It syncs fine for about the first few syncs and then it gives an error on the phone "failed to connect to the server" But it syncs mail and the calendar perfectly. The issue is that the syncing of the contacts is second on the list of 3 items to sync as per the phone. So it syncs mail first - fine, contacts second - error and then calendar - fine. I removed my contacts from my mail on the server and it still didn't update on the phone. So wasn't communicating with the server as per the error. If I delete my contacts on the phone, it then connects fine to the server and I get my contacts back. Works fine for about a few syncs and then without adding or deleting any contacts I get the error message back.
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Apr 23, 2010
Got my Desire hooked up to Exchange without problems and it all works, with the exception of push emails. Basically new emails only arrive when the phone initiates a sync.
I have the relevant options enabled on the server and can't see anything related to push on the handset so I'm a bit lost as to why this doesn't work.
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Jun 11, 2010
I set up an exchange activeync account on my new HTC desire. I encounter a strange behaviour with it. After synchronizing it shows only few folders from my mail box (around 5) where i got around 50. I tried to delete the account and recreate it -> no change I give a try to Touchdown app, and it retrieve all folders. I don't want to use another app than the one given with my HTC, so here is why I post this topic.
FW : 2.1 update1 software : 1.21.405.2 language FR
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Sep 2, 2010
Has anybody got this working? I still get the message I should try again later.
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Jun 2, 2010
I'm trying to get my HTC Desire syncing email with my company's Exchange 2007 server, but I'm getting an "Error when doing SSL" error when I hit the "Sync now" button under "Accounts & sync". My searches on the forums seem to suggest that this issue usually arises when you use a self-signed SSL certificate, but my company uses a certificate signed by Comodo, so I would have thought that would be fine. Workmates using iPhones don't have any problems connecting to Exchange, so I'm left scratching my head as to why I'm having this problem.
It's also a little weird because, when I enter my username, password, server name, etc. it seems to update my mail alright the first time, but then comes up with this error every check after that, and always fails to sync my calendar and contacts.
Do Android 2.1 phones not come with the root certificate for Comodo or something?
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Jun 6, 2010
Im having some trouble with exchange activesync over the air. I have it set to dl my mail and calendar but if i access that mail account from elsewhere with webmail all of a sudden my phone will not sync anymore.
If i delete the account off my phone and reset it up it works again, but only until i use it elsewhere and then no more sync...I use the mail widget too.
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Apr 21, 2010
I can't seem to connect to Exchange to sync my emails. I have gone through the manual setup process and checked all the settings are correct. I verified account information fine but then i get to the Exchange ActiveSync Settings page where i have to select the data i want to synchronise - contacts, email, calendar.
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Jun 11, 2010
Can you only setup one Outlook Exchange e-mail account, I'm using it for work and I have 4 different accounts, my work e-mail address and 3 group mailboxes, I've setup my work e-mail account but want to add the other 3 group accounts but can't see a way?
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Aug 16, 2010
UK HTC Desire on Vodafone, currently 2.1:
I recently set up my calendar to sync with Exchange, which worked perfectly. However, the security of Exchange meant that it insisted on having an unlock code.
Then I installed LockPicker to circumvent having to type in the code every time I used the phone. This also worked perfectly.
Now I've forgotten what the code is. Which doesn't matter, as LockPicker is still working fine. However, I'm on Vodafone, and rumour has it that we'll be getting Android 2.2 this week. Now, call me Old Mr Cynical, but I'm seeing a potential problem here... if LockPicker doesn't reinstall/transfer to 2.2 first time... I'm not going to be able to get into the phone!
So, before this all goes very pear shaped, is there a way (other than Factory Reset) of getting around this? Or, if I have to do a FR, then what's the best way to avoid aggro after the reset and get everything back how it currently is?
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