HTC EVO 4G :: Activesync Error Occurred On Computer Running Exchange Server 2007
Jun 11, 2010
Yesterday I noticed that my corporate email (i.e., Activesync) were no longer being synced to my HTC Evo (running Android 2.1). A little troubleshooting revealed the following: I could still send emails from the Evo via the synced account. My synced calendar and contacts continued to updated without error. I believe my company is running Exchange 2007, but I am not sure (and since the help desk does not officially support syncing to non-Blackberry phones, I doubt they will help me details or troubleshoot). In any case, a little Googling revealed that: This error is not specific to the HTC Evo (it happens on other Android phones).
A few folks reported that the error occurred seven days after Activesync was initially configured on their Android phone, and would reoccur approximately every seven days. In my situation, the only unusual item to note was that my mailbox had reached capacity on the Exchange server sometime during the period when my phone stopped syncing. However, freeing up space in my mailbox did not resolve the problem. In the end, I resolved the problem by deleting the Activesync account on the Evo and re-creating it. After doing that, all emails synced successfully.
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Oct 15, 2009
I am having the following issue with Exchange. When I setup the phone initially, I was able to synch my email, contacts, and calendar just fine. However, I started noticing that my emails had a delayed vs my computer. My Hero was syncing only every 5 minutes or so (I do have selected the option to get emails as they arrive). Eventually, I went to settings, data synchronization, exchange activesync, and there is an error message that says 'Error occurred on the computer running the exchange server'.
It also seems that it hasn't synced the contacts and calendar in a while, apparently it stops after failing to sync email. The funny thing is that I am actually do getting new emails just not as they arrive, but as I said before, every 5 mins or so. Another thing is that If I click on Synch now. I do not get that error message and it syncs mail, contacts and calendar just fine, but again when it tries to do it on its own, the error message comes up again.
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Jul 5, 2012
Interesting problem that I seem to have had out of the box (and which has started when I traded my old treo in for this android device): emails regularly disappear both from my Note, the exchange server and thus everywhere else as well, without any intervention on my part. My Note notifies me of new email, I glance at the overview, and sometimes no more than a few minutes later, that new email is completely gone.
Another interesting feature that popped up during testing is that emails sent from the device to this very account do appear in the sent items list both on the device and on the exchange server, but *only* at the inbox on the android device. And as with some of the regular incoming emails, these too disappear. As external emails (i.e. sent from for example gmail) thus far seem to stick, I am suspecting an issue with either activesync itself or exchange and activesync, but I can't be sure.
Noticed a few other threads both here and elsewhere about disappearing emails, but most (if not all) of these seem to be about POP3 where part of the default routine is of course deleting from the server. apps at issue:
- Android 2.3.6 and 4.0 (problem stayed after the upgrade)
- Default mail client on both versions (this particular exchange account has thus far proven a bit troublesome to configure with for example k-9 and touchdown)
- Exchange Server 2007 server / activesync
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Nov 6, 2009
sync'd to exchange in 3 minutes despite never haven seen a droid before contacts, calendar and email (inbox and sent items) work flawlessly but I cannot open any type of attachment, because it cannot fetch them just sits there forever "fetching"
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Jun 8, 2010
I have twice (since Friday) encountered an ActiveSync error to my corporate exchange server that I've only been able to fix by deleting and recreating the ActiveSync profile. the problem manifests itself as a perpetual unsuccessful attempt to sync and occurs seemingly randomly. Any suggestions or advice would be greatly appreciated. I've seen some threads referencing Touchdown but not sure this is the right solution for this problem on the EVO. Please don't tell me I need to go back to my Blackberry...Thanks!
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Jul 15, 2010
I have a Small Business 2008 Server at home with Exchange 2007 tied to my RoadRunner account. Setting up my new EVO to use Exchange a month ago was a breeze and I haven't had any problems with it until this morning.
When I turned my phone on, I kept getting a trusted certificate error over and over. I am using a self-signed certificate on my server -- which I thought would give me a problem when I initially configured it, but it didn't. I was expecting to have to install the certificate manually.
After a few minutes, the message went away and I started receiving mail again. I haven't done anything major on the phone that might cause that, like installing an update.
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Jun 25, 2010
I just got HTC Incredible, but am still using my blackberry storm and need to for another week or so - do not want to convert prior to the company moving to google mail. Anyhow, I managed to skip the activation and am playing with the phone on WiFi only - problem - I would love to play with some apps, but cannot figure how to get them to my phone! Googling it did not help me, and all I can see is what the apps are, not how to download them. Going into the "Market" app gives me "A server error occurred".
How the heck can I get some apps and play more with the phone prior to activating with Verizon. So far I am rather impressed with this device! Seems like the hardware/OS works very nice! Browsing, doing email some other things over WiFi is blazing fast, and in general the phone interface seems very nice and intuitive! Way better than by BB Storm! Sorry if the answers are out there - I just did not manage to find the right ones.
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Jun 28, 2010
Just got root today thanks to the great work everyone did to get it working for those who installed the leak. I've been trying a number of roms, but can't get any of them to connect to my work exchange account which is a dealbreaker for me. I thought 2.1 added the password unlock feature, but all the roms are saying "Exchange ActiveSync server requires security features your phone does not support" and I believe they've all been 2.1. What am I doing wrong?
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May 11, 2010
I've been getting an error message all day. everytime I try to go into the market to update apps I get the message "A server error has occurred. Retry, or cancel and return to the previous screen." I can hit retry 42 million times and it will not connect.
I've rebooted, pulled the battery, cleared the cache, I even tried uninstalling the market updates; figuring that it would connect and I could re-update, but nothing has worked.
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Jun 28, 2010
The problem I had was when trying to sync my Evo 4g to Exchange 2010. I continually got the message "Failed to create the account. Please try again later". After searching on this site and trying everything on every thread, I was about to throw my hands up and send it back when I found the solution. This solution appears to not be posted on this site, so I figured I would help out others that might run into the problem in the future. I have done this now 2 or 3 times for other users that have had this issue and it has corrected it. I don't claim this solution will work for everyone, it simply what I did to correct for my users. I would suggest trying what other threads have as solutions before trying this one.
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Jan 21, 2010
I've been reading the forums for a bit but I haven't found an answer yet...
I got with our Exchange administrator today to setup my phone using ActiveSync. We just recently started supporting devices that use ActiveSync. To my knowledge the only type of phone we have successfully used with ActiveSync is a Palm Pre.
I go into AvtiveSync manual setup and specify all the settings according to our systems and we require SSL. However as soon as I press next I immediately get "Cannot connect to the Exchange Server"
I have data access and I can access our OWA website using the browser (although I can't seem to log in - I get a bad user name/password error)
I have been provided the godaddy certificates by my Network Admin, but I don't know how to import them. I have them on the internal SD card.
I also don't have any spaces in the user name and I've tripled checked all the typing on the settings. Am I missing something?
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Nov 12, 2009
I am new to the forums, hoping someone is able to assist me with some Exchange Server Contact sync problems. We are running Exchange 2007 (w/ SSL) and my mail and calendars sync no problem. But when it does the contacts, I get the error "Synchronization is experiencing problems" with no further message to the error. I have tried over WiFi and with the carriers network. This is on a fresh wipe of the device, I have tried deleting and re-adding the exchange account to the device but with the same error. I get approx 6 of my 325 contacts synced.
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Aug 24, 2009
I've had a quick search and couldn't find any topics exactly the same as the problem I am having.
For the first ten days or so all my contacts were syncing fine on the Hero from my Exchange account. I then added a new contact in Outlook / Exchange and from this point on, every time I sync the exchange contacts it fails with a client / server conversion error in the notifications. I deleted said contact again in Outlook to no avail.
The mail and calendar are syncing fine, and I have an HTC Snap syncing to the same Exchange account on the same network (Orange UK) just fine (I know the latter is Windows Mobile but still...)
Any ideas? Or is there any way I can see a log of some sort to see why it is failing?
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Jul 26, 2010
Contacts and Email sync just fine with Exchange 2007 on my EVO 4g (latest firmware update as of 7/26/10) the problem is the calendar sync.I can create single appointments on my EVO and they'll appear right away in the Outlook calendar. I can do the reverse in Outlook and they'll appear right away on the EVO's calendar. I can delete in both places as well.The issue is, any appointments that seem to be reoccurring don't sync over to the evo. I see them all in Outlook, but no matter what I do, I can't sync them to the EVO. I've tried setting the sync range to "All" in the calendar settings, manually refreshing, even slightly modifying the reoccurring appointment in Outlook and saving it, but nothing helps.
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May 23, 2010
Well we just migrated our Exchange server from 2007 to 2010 and I cannot for the life of me get the Incredible to sync up to it.. I can enter all the info and it works (verifies account), but always "Fails to create account"... If anyone has insight, would be greatly appreciated! I can make whatever tweaks needed as I have full access to the phone and server.. It was working perfect on 2007
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Apr 30, 2010
I am BRAND new here, and my Incredible showed up last night. I could not be more thrilled! This is my first smartphone (unless you count the LG Dare I had), and I am absolutely FLOORED. However, there is one thing driving me bonkers: Exchange integration.
I've tried about everything on my end. I found another thread where somebody had to have an exception for his account applied in Exchange (which worked for his HTC Hero, IIRC). I work in the IT dept. I'm fairly certain I could talk the network boys into letting me do that, but we can't even find that setting in Exchange 2007. Assuming that is even the problem, they're a little to busy to play with me and my new toy (I think they're just jealous ), and I can't do it myself.
Can anybody confirm whether the security exception is what my actual problem is, and where that setting is in Exchange 2007? If I could get them a little closer to the problem, they'll probably be a little more apt to get around to it.
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May 7, 2010
I'm having some problems with an error message I'm getting from the Facebook application that came with the phone. The message im getting is "an error has occurred while fetching data [malformedJSon]". This is when I go to new feeds. Anyone else having this issue or know how to resolve it?
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May 5, 2010
Using appbrain on my PC seems to work fine when I'm not logged in. When I do log in and try to click on an app I get this error message:
"Error: Server Error The server encountered an error and could not complete your request. If the problem persists, please report your problem and mention this error message and the query that caused it."
Anyone else have this issue when using Appbrain on their pc?
Well, It looks like I solved the problem. I just deleted my account and created it again and it's fixed (for now).
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Jun 22, 2010
Is this something I have to deal with or is there a setting I'm missing somewhere? Same thing w/ the calendar reminders. I have dismissed them on my phone but they still come up in outlook when I get home.
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Jul 28, 2010
I bought the Evo for my personal use. However, I was looking at an FAQ this morning on my company's IT site on supporting Android devices thinking it might be a possibility. Currently personally funded Blackberry, iPhone and Windows mobile devices are supported for connection to our Microsoft Exchange email services.
I noticed the following in an FAQ in regards to Android support, is this true? I thought the Evo supports ActiveSync?
Question: How can I access my corporate email on my Android device?
Answer: At the moment, XYZ does not support Android due to its lack of ActiveSync support (access to Microsoft Exchange email). When/If this option becomes available, updates will be posted through the Mobile Device website.
Question: When will Android be an option for users?
Answer: XYZ has decided that we will not support the Android for corporate email at this time. If/When Android supports ActiveSync we will re-evaluate.
Question: How about if I have a personally funded Android phone?
Answer: Presently, corporate email access is not available for any Android devices due to its lack of ActiveSync support (access to Microsoft Exchange email).
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Aug 15, 2010
I'm running 2.2 and have rooted with easy root. I'm stuck here though. When I try to run 'flash clockwork mod recovery i get this message: an error occurred while attempting to run privileged commands' When I try to install a ROM from the SD card (lithium for example) nothing happens...
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Jan 27, 2010
ActiveSync has been working just fine with our Exchange Server 2007 for the past 6 months. However, today we updated from 2007 to 2010 server and the server address changed from exchange.xxxx.com to remote.xxxx.com and I cannot figure out how to change this on the settings. The only thing that it will allow me to edit is the password. I press on the server address and it will not do anything. I have deleted the account on my phone and re-entered it hoping that it will let me edit manually. I get the error message, "Your microsoft exchange server account does not have permission to synchronize with your current settings. Contact your exchange server admin". I made sure the spelling is correct and our Admin is well, not up to the challenge.
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Jun 23, 2010
I got my HTC Desire last week and Synced it with our Kerio Mail Server 6.7.0 patch 1. Had to add the line to allow unsupported devices as it was giving some connection issues and then worked fine after that. The problem has been with the syncing of the contacts. It syncs fine for about the first few syncs and then it gives an error on the phone "failed to connect to the server" But it syncs mail and the calendar perfectly. The issue is that the syncing of the contacts is second on the list of 3 items to sync as per the phone. So it syncs mail first - fine, contacts second - error and then calendar - fine. I removed my contacts from my mail on the server and it still didn't update on the phone. So wasn't communicating with the server as per the error. If I delete my contacts on the phone, it then connects fine to the server and I get my contacts back. Works fine for about a few syncs and then without adding or deleting any contacts I get the error message back.
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May 7, 2010
I cannot attest to pin lock or remote wipe, but basic syncing of exchange e-mail calendar and contacts continues to work after I downgraded my $45 plan to the $30 plan yesterday. Haven't had a call from the Exchange police yet. Just an FYI in hopes to save a few people some money.
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May 27, 2010
I use Exchange as my email client & I have used Exchange ActiveSync to connect. Everything is working well apart from when the phone has been in-active & is locked I am required to enter my Exchange password to unlock. This is required to use the non Exchange functions also, as you might imagine this is very tedious.
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Aug 27, 2010
When using various 2.2 leaked builds or cooked ROMs, I had problems with activesync behaving properly. I even loaded and rooted the leaked 'official' Rom that came out yesterday and it didn't sync right. Constant sync, sync errors, etc. I reverted back to 2.1. I downgraded to 1xx radio and original hboot today in hopes that the actual ota will not have the same 2.2 ActiveSync issues I had with cooked builds. I am now thinking that if the official I had yesterday wasn't right the ota won't be any different. Is there a known problem with 2.2 having activesync issues? Do I want to not upgrade to 2.2 until this issue is revolved?
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Jun 25, 2010
I just got my first Android phone, a Motorola Milestone with Telus. I use Exchange 2007 and setup activesync with the builtin email client and it works great, however, the view is one folder at a time. I have many rules setup to move emails from specific sources to specific folders since I receive a lot of email in a day from many different clients and vendors. The problem I see is that I have to manually switch from one folder to another and hit refresh to see new emails in the subfolders.
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Nov 19, 2010
Is there an email.apk or alternate method of removing the security pin/pattern lock that's forced when you configure Exchange ActiveSync in Froyo? I found something on XDA, but it was earlier in the year and i believe it was only for 2.1. LockPicker is only for 2.1 also. I'm rooted running Myn's RLS3 ROM if that information is needed...
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Sep 3, 2010
I rooted my stock 2.2 Evo a few days ago and have been loving CM6 on it. I had Clockwork Recovery 2.5.0.1 installed and finally got used to using it. I read that ROM manager was a nice graphical interface to CWR so I went to check it out. Unfortunately I couldn't do anything at all in it. Every time I tried to do anything it said I needed Clockwork Recovery installed. This confused me because it already was installed.
I would try to install it anyways, I would select "Evo CDMA" and then it would fail every time. I decided I would try to install Amon-Ra instead, and then just flash back. ROM Manager was able to flash Amon-Ra easily, but now still gives me an error every time I try to install Clockwork. I'm still new to the whole rooting scene and this is the first problem I've run into. Also, I already tried Fixing User Permissions.
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Sep 2, 2010
The Facebook app on my Desire doesn't seem to be working. A couple of days ago I couldn't refresh the "Notifications" page, it gave me a brief message about an error. Now I'm getting the same message on the News Feed page
"An error had occurred while fetching data. [101/Invalid API Key]". I'm on T-Mobile, if that helps.
Anyone else having this issue or any advice?
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