HTC EVO 4G : How I Fixed Exchange Activesync Failed To Create Account Error?
Jun 28, 2010
The problem I had was when trying to sync my Evo 4g to Exchange 2010. I continually got the message "Failed to create the account. Please try again later". After searching on this site and trying everything on every thread, I was about to throw my hands up and send it back when I found the solution. This solution appears to not be posted on this site, so I figured I would help out others that might run into the problem in the future. I have done this now 2 or 3 times for other users that have had this issue and it has corrected it. I don't claim this solution will work for everyone, it simply what I did to correct for my users. I would suggest trying what other threads have as solutions before trying this one.
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Sep 20, 2010
Now hotmail supports PUSH email I figured I'd give it a go on my Desire but everytime I add the account, I always get an error message saying:
[Quote]
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Jun 5, 2010
I previous had email working fine on my Droid Eris with the 2.1 OTA. However today after updating my password, the Exchange ActiveSync account will not work on my phone. It gets past the authentication phase, however it seems to have issues saving the account on my phone.After some research, I have found documented cases of simlar issues on other hardware but not the Eris. Is anyone else having this issue, and what changed? Ive had it working on 2.1 OTA, but it will not work now.In my research I came across the following site, is it legit? It seems kind of sketchy, and I dont have the knowledge to determine if it is harmful or not.
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Jun 12, 2010
I got my HTC Incredible running 2.1 when it was first released, setup my Exchange ActiveSync account, and noticed that my only option under Mail Size Limit is to download Headers Only. This got annoying very quickly, as I have to click 'Get Remaining' on every single email, regardless of the size. I researched this issue when the phone first came out and came up with nothing on it, and two other guys at work with the Droid Eris on 1.5 don't have this issue, they get the full range of size options to download.
Fast forward to today, one of the guys with the Eris installed the update to Android 2.1, and now he has the exact same problem I do. When I saw his issue, I started to research it again now that a month or so has passed, but I still can't seem to find any documentation or reports of similar issues.
Anybody else see this behavior with 2.1 + Exchange? I can't see it being a problem server-side since it works under 1.5, but my phone can download the whole message if I setup a regular POP account.
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Aug 11, 2013
I am having an issue with my HTC Evo 3D where I am unable to have more than one active Exchange Activesync (EAS) account syncing. I'm trying to have my work e-mail and my hotmail account with push using EAS. What I have tried:
- Setting up my work e-mail, then my hotmail. Can receive work e-mails instantly, but not with hotmail.
- Setting up my hotmail, then my work e-mail. Can receive hotmail e-mails instantly, but not with my work e-mail.
- Setting up my work e-mail in one mail client, and my hotmail in a separate client. Same issues as above, one receiving push e-mail and the other not.
If I set up one and then the other in the default HTC mail client, the first one will work with push the but second one won't. BUT, if I then do a manual sync to make the second one "catch up", that second one will start receiving with push but the first one no longer does. I can keep doing this, and it seems like only one can be "active" at a time.
I've tried different clients with the same results, and tried Touchdown which many people recommend, but Touchdown is built to allow only one active profile at a time (so only one EAS account pushing or polling).
I'm beginning to think it's a device limitation on the Evo 3D but it would be great to get around that - I've seen bits and pieces around saying that, due to licencing, iPhones can have up to 5 EAS accounts at a time, and different Android phones can have varying numbers, but haven't seen anything particularly clear or definitive.
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Jun 11, 2010
Yesterday I noticed that my corporate email (i.e., Activesync) were no longer being synced to my HTC Evo (running Android 2.1). A little troubleshooting revealed the following: I could still send emails from the Evo via the synced account. My synced calendar and contacts continued to updated without error. I believe my company is running Exchange 2007, but I am not sure (and since the help desk does not officially support syncing to non-Blackberry phones, I doubt they will help me details or troubleshoot). In any case, a little Googling revealed that: This error is not specific to the HTC Evo (it happens on other Android phones).
A few folks reported that the error occurred seven days after Activesync was initially configured on their Android phone, and would reoccur approximately every seven days. In my situation, the only unusual item to note was that my mailbox had reached capacity on the Exchange server sometime during the period when my phone stopped syncing. However, freeing up space in my mailbox did not resolve the problem. In the end, I resolved the problem by deleting the Activesync account on the Evo and re-creating it. After doing that, all emails synced successfully.
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Oct 7, 2010
I see a lot of posts about writing to the SD card, but I believe my problem is different. I am unable to create the SD card during the process of building an AVD.
I initially tried to use the Android SDK and AVD Manager to do this, selecting
Name: my_avd
Target: Android 2.2 - API Level 8
SD Card: Size: 1024 MiB
Skin: Built-In: Default (HVGA)
Hardware: Property: Abstracted LCD Density, Value: 160
This pops up a window with the message:
"Result of creating AVD 'my_avd':
Error: Failed to create the SD card."
I tried to repeat the process from the command line, receiving a similar error:
CODE:........
Attempting to follow instructions for using mksdcard was equally unproductive; I think my basic lack of linux experience may be causing me a problem here. When I try to use mksdcard, it just reports that it cannot find the file or directory. Is the mksdcard tool available for use this way in linux?
CODE:..........
I've added the android tools directory to my PATH variable, but I feel like there is obviously something else I'm missing. Perhaps some kind of access rights?
Attempting to run the android command with sudo did not seem to help either:
CODE:..............
I even tried installing Eclipse and the ADT plugin and running the manager from there to no avail. Any tips would be most appreciated. Advanced warning that I am somewhat of a novice Linux user, so even if it seems like a no-brainer obvious thing to check, I could still have missed it.
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Jul 31, 2009
I've bought a HTC Magic, and when I setup the exchange account of my company it give the error "Failed to create the account. Please try again later".Has I don't have solution for it I need an application to sync Exchange e-mail, can anyone tell me the better free application to install.
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Jul 15, 2010
I have a Small Business 2008 Server at home with Exchange 2007 tied to my RoadRunner account. Setting up my new EVO to use Exchange a month ago was a breeze and I haven't had any problems with it until this morning.
When I turned my phone on, I kept getting a trusted certificate error over and over. I am using a self-signed certificate on my server -- which I thought would give me a problem when I initially configured it, but it didn't. I was expecting to have to install the certificate manually.
After a few minutes, the message went away and I started receiving mail again. I haven't done anything major on the phone that might cause that, like installing an update.
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Jun 27, 2012
Im here because of my problem with SGA 2.Few days ago I bought ACE 2 and I found few problems with "external_sd".So the problems are
1. When I try to create folder it gives me error "Creation failed"
2. When trying to move folder from internal memory to external sd it gives me error like "Moving failed", while copying goes fine.
3. I can move/copy any file to sd card, but sometimes those files got corrupted, gives me error about memory when trying to open pictures, same problem when saved camera saved photo to sd card. Even getting error when trying to play video.
APK files got corrupted too.
4. When I have moved apps to sd card some while apps work great, but after some time cant launch apps because it gives me error about that app doesnt exist.
I tried formatting sd card with pc and android.
Factory reset.
Repartition to same firmware with Odin.
Wipe cache, wipe data.
I dunno what causes those error, bugs, glitches. Is it phone or android sytem?
Tried many sd card and always got same errors. But when I mounted mine sd card to another phone it worked perfect.
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Jul 28, 2010
I bought the Evo for my personal use. However, I was looking at an FAQ this morning on my company's IT site on supporting Android devices thinking it might be a possibility. Currently personally funded Blackberry, iPhone and Windows mobile devices are supported for connection to our Microsoft Exchange email services.
I noticed the following in an FAQ in regards to Android support, is this true? I thought the Evo supports ActiveSync?
Question: How can I access my corporate email on my Android device?
Answer: At the moment, XYZ does not support Android due to its lack of ActiveSync support (access to Microsoft Exchange email). When/If this option becomes available, updates will be posted through the Mobile Device website.
Question: When will Android be an option for users?
Answer: XYZ has decided that we will not support the Android for corporate email at this time. If/When Android supports ActiveSync we will re-evaluate.
Question: How about if I have a personally funded Android phone?
Answer: Presently, corporate email access is not available for any Android devices due to its lack of ActiveSync support (access to Microsoft Exchange email).
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Jan 27, 2010
ActiveSync has been working just fine with our Exchange Server 2007 for the past 6 months. However, today we updated from 2007 to 2010 server and the server address changed from exchange.xxxx.com to remote.xxxx.com and I cannot figure out how to change this on the settings. The only thing that it will allow me to edit is the password. I press on the server address and it will not do anything. I have deleted the account on my phone and re-entered it hoping that it will let me edit manually. I get the error message, "Your microsoft exchange server account does not have permission to synchronize with your current settings. Contact your exchange server admin". I made sure the spelling is correct and our Admin is well, not up to the challenge.
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Jun 23, 2010
I got my HTC Desire last week and Synced it with our Kerio Mail Server 6.7.0 patch 1. Had to add the line to allow unsupported devices as it was giving some connection issues and then worked fine after that. The problem has been with the syncing of the contacts. It syncs fine for about the first few syncs and then it gives an error on the phone "failed to connect to the server" But it syncs mail and the calendar perfectly. The issue is that the syncing of the contacts is second on the list of 3 items to sync as per the phone. So it syncs mail first - fine, contacts second - error and then calendar - fine. I removed my contacts from my mail on the server and it still didn't update on the phone. So wasn't communicating with the server as per the error. If I delete my contacts on the phone, it then connects fine to the server and I get my contacts back. Works fine for about a few syncs and then without adding or deleting any contacts I get the error message back.
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May 7, 2010
I cannot attest to pin lock or remote wipe, but basic syncing of exchange e-mail calendar and contacts continues to work after I downgraded my $45 plan to the $30 plan yesterday. Haven't had a call from the Exchange police yet. Just an FYI in hopes to save a few people some money.
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May 27, 2010
I use Exchange as my email client & I have used Exchange ActiveSync to connect. Everything is working well apart from when the phone has been in-active & is locked I am required to enter my Exchange password to unlock. This is required to use the non Exchange functions also, as you might imagine this is very tedious.
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Aug 27, 2010
When using various 2.2 leaked builds or cooked ROMs, I had problems with activesync behaving properly. I even loaded and rooted the leaked 'official' Rom that came out yesterday and it didn't sync right. Constant sync, sync errors, etc. I reverted back to 2.1. I downgraded to 1xx radio and original hboot today in hopes that the actual ota will not have the same 2.2 ActiveSync issues I had with cooked builds. I am now thinking that if the official I had yesterday wasn't right the ota won't be any different. Is there a known problem with 2.2 having activesync issues? Do I want to not upgrade to 2.2 until this issue is revolved?
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Jun 25, 2010
I just got my first Android phone, a Motorola Milestone with Telus. I use Exchange 2007 and setup activesync with the builtin email client and it works great, however, the view is one folder at a time. I have many rules setup to move emails from specific sources to specific folders since I receive a lot of email in a day from many different clients and vendors. The problem I see is that I have to manually switch from one folder to another and hit refresh to see new emails in the subfolders.
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Nov 19, 2010
Is there an email.apk or alternate method of removing the security pin/pattern lock that's forced when you configure Exchange ActiveSync in Froyo? I found something on XDA, but it was earlier in the year and i believe it was only for 2.1. LockPicker is only for 2.1 also. I'm rooted running Myn's RLS3 ROM if that information is needed...
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Jun 5, 2010
I've set up Exchange Activesync on my Evo, and the calendar seems to sync fine. However, I'm not getting any reminders in my status bar even though they are enabled on the calendar settings.
Further, if I go into an appointment that has a reminder set on it, I get the following message:
Delete
Are you sure you want to delete this reminder?
If I hit cancel and then back out of the event, it seems to re-save the calendar event, but I still don't get any reminders.
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May 11, 2010
Had a question with scheduling my activesync. If I don't get a lot of work emails is it better for battery life to set it to sync every 10 minutes or as items arrive?
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Jun 11, 2010
I set up an exchange activeync account on my new HTC desire. I encounter a strange behaviour with it. After synchronizing it shows only few folders from my mail box (around 5) where i got around 50. I tried to delete the account and recreate it -> no change I give a try to Touchdown app, and it retrieve all folders. I don't want to use another app than the one given with my HTC, so here is why I post this topic.
FW : 2.1 update1 software : 1.21.405.2 language FR
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Jun 15, 2010
I'm trying to find out the Hotmail Exchange server setting in the hope that it will start working prior to the official rollout. I know they started the wave 4 rollout today. They've said it will be rolled out in pieces and isn't due to finish until August but they don't give any idea to who will get which features when. So if you find out the exchange setting for Hotmail / Windows Live Mail post them here.
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Sep 2, 2010
Has anybody got this working? I still get the message I should try again later.
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Jun 2, 2010
I'm trying to get my HTC Desire syncing email with my company's Exchange 2007 server, but I'm getting an "Error when doing SSL" error when I hit the "Sync now" button under "Accounts & sync". My searches on the forums seem to suggest that this issue usually arises when you use a self-signed SSL certificate, but my company uses a certificate signed by Comodo, so I would have thought that would be fine. Workmates using iPhones don't have any problems connecting to Exchange, so I'm left scratching my head as to why I'm having this problem.
It's also a little weird because, when I enter my username, password, server name, etc. it seems to update my mail alright the first time, but then comes up with this error every check after that, and always fails to sync my calendar and contacts.
Do Android 2.1 phones not come with the root certificate for Comodo or something?
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Jun 6, 2010
Im having some trouble with exchange activesync over the air. I have it set to dl my mail and calendar but if i access that mail account from elsewhere with webmail all of a sudden my phone will not sync anymore.
If i delete the account off my phone and reset it up it works again, but only until i use it elsewhere and then no more sync...I use the mail widget too.
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Apr 21, 2010
I can't seem to connect to Exchange to sync my emails. I have gone through the manual setup process and checked all the settings are correct. I verified account information fine but then i get to the Exchange ActiveSync Settings page where i have to select the data i want to synchronise - contacts, email, calendar.
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Jun 8, 2010
I have twice (since Friday) encountered an ActiveSync error to my corporate exchange server that I've only been able to fix by deleting and recreating the ActiveSync profile. the problem manifests itself as a perpetual unsuccessful attempt to sync and occurs seemingly randomly. Any suggestions or advice would be greatly appreciated. I've seen some threads referencing Touchdown but not sure this is the right solution for this problem on the EVO. Please don't tell me I need to go back to my Blackberry...Thanks!
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Apr 30, 2010
I just received my Incredible yesterday to replace my Blackberry Storm. I cannot complete the Exchange Activesync setup because it says it cannot contact the Exchange server. I've tried numerous times: placing https:// in-front of the server name, putting <<domain>><<username>> in the username field while keeping the domain field blank, checking and unchecking the SSL box. Nothing is working.
So I downloaded Touchdown. I entered the same exact settings that I believe should have worked for the Mail app and Touchdown connects just fine. It gives you the option to connect via Activesync only, Exchange 2007 or Exchange 2003. I selected Activesync and I'm seeing all my emails, contacts and appointments.
Is there something on the server side that could be preventing me from setting up the HTC Mail app. This is a major deal breaker for me. I guess, I could use Touchdown but I'd prefer not to.
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Sep 22, 2010
I'm using Frankenrom, and used Titanium to restore my email account settings.
Exchange from my PC is being pushed to my phone, but I can't add anything new from my phone. From the calendar program, if I select Menu-->More-->Calendars, my Exchange calendar isn't listed.
Also, if I go to the main Menu-->Account & Sync, there is no Exchange or Activesync listed. If I go to Add Account, I can select Exchange ActiveSync and it has my account info in it. Clicking Save, it just thinks for a bit then closes. Clicking Discard does pretty much the same thing.
Where could I look to manually delete my ActiveSync account?. Basically I'm looking for a config file somewhere to delete. I'm guessing it is like this since I used Titanium to restore account settings rather than setting it up manually.
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Nov 23, 2012
I'd like to use my gmail account connected via exchange activesync. I set that up with various email apps and it works nicely.
The only problem is that I don't use my gmail address as my known email address. I have an alias that points to gmail. When I email people, I want that alias to show as the email and reply to addresses.
When I have everything set up via IMAP/SMTP, I'm able to do that with K9.
Unfortunately, when connected via the Activesync way and I send mail, it always shows my gmail address to the recipient.
Is there any way/app that would allow me to do what I want? I do have my alias set up as a send mail as option in the gmail web interface.
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