Sprint HTC Hero : Exchange Sync Performance W/ 2.1
Apr 21, 2010
I've read a few "pre-reviews" of 2.1 and have yet to see any comments on better performance as it relates to syncing w/ Exchange Servers.Can anyone who has 2.1 loaded, that also uses an Exchange Server, comment on performance? I know that with 1.5, even though the settings are dictating the phone to sync upon arrival, there are times where it hasn't synced for more than a day.Just curious to see if this has been improved.
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Dec 8, 2009
My HTC Hero have problems to sync the calendar with our exchange server! emails and contacts are all OK!
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Dec 9, 2009
How do I turn on Exchange calendar sync? I can't find the option. I have my Exchange email setup and everything is working fine. When I set it up I told it not to sync my contacts and calendar because I usually sync my work calendar with Google Calendar Sync. However, I am now using Office 2010 Beta at work and Google Calendar Sync does not support it.
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Feb 9, 2010
ok heres the deal, i have my work email on my hero. i set it up before i rooted flashed fresh 1.1 and installed gumbo kernal. i installed nandroid backup last night and ever since, i can no trecieve or send and email. it says theres an authentication error. i called our customer support and all my info to set it up is correct. the acct is for yum brands in case anyone has anymore info.
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Nov 20, 2009
When I set my HTC Hero to sync with exchange "As Items Arrive", the phone is constantly synching and therefore my battery drains. Even when I turn off the phone, the phone uis still awake since it is constantly checking/sync-ing with exchange. I was under the impression that by selecting this type of sync, the items would be "pushed" to the device rather than the device constantly checking if there are new messages, contacts, or calendar eventsto sync. Is this expceted behaviour, or is there some other tweak I need to do? By the way, I just updatedmy phone yesterdey to the latest firmware, and the issue still persist.
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Sep 17, 2009
This has been one of only a couple of bugbears I'm experiencing with my Hero. While Exchange syncs perfectly for mail, contacts and calendars, it fails to display Outlook folders in the proper way. Does anyone else experience this?
I have something like 20 folders, most of which have subfolders, and then some of those have more subfolders. In Outlook, it's perfect (naturally). On the Hero, it seems to display them almost randomly - certainly not in the hierarchy they should be, or even alphabetically. With 100+ folders (some with the same name), this is a pain when on the move and relying on the phone to give me access to stuff.
Does anyone have a fix for this?
I've tried the 5 day trial of one of the Exchange apps (can't remember the name) but found it clunky and removed double-quick. Don't like RoadSync either. Plus, I don't see why I should pay for an app when the default one should do the job properly.
Also, on the subject of Exchange, is there any way to get tasks to sync? I'm having to use Gmail to "copy" tasks from Outlook (PITA), and don't really want to add a third party app to manage just those.
I guess it's a case of waiting a few months for some kind of update ... or is that me being a little too optimistic?
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Oct 30, 2009
I know there's an EAS thread but I couldn't find a solid answer to this question - Does the Exchange ActiveSync implementation on the HTC Hero from Sprint support advanced security features of Exchange server mainly enforcing Pin Locking and enabling Remote Device Wipe via Exchange? I know iPhone does and the Palm Pre does after WebOS v1.1. I'm very interested in the HTC Hero but need to be able to connect to my corporate exchange server. It's a large company so I cannot have my device added to an exception list or anything.
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Feb 28, 2010
Just curious about Android OS Auto-Rotation system, and how it matches up to competitors. Before anything I am NOT complaining, just a thought.
So everyone has seen how the Auto-Rotation is on iPhone, Palm Pre' and Android handsets, and I was curious... shouldnt Android phones be able to do this task just as smooth as iPhone and Palm Pre'? Bringing this to my thought was the app "Floating Image". The Auto-Rotation on the app is amazing, and that just shows me, and makes me wonder, why cant all the other apps have the AR as smooth as this? (Even the keyboard). The slow delaying fade away is kind of a drawback (to an extent) know that Im 100% Android is capable of doing over and beyond that.
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Jul 26, 2010
Anyone buy it? How well does it run on our little hero?
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Apr 6, 2010
What should the settings be to get the max performance.
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Oct 26, 2010
I'm rooted running CM6, have been for awhile. I was just recently installing last.fm and I guess I pressed something that caused my phone to slow way down, pretty much froze up, so I rebooted it. It booted all the way up and then rebooted itself again and now it won't go passed the white htc screen.
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Sep 22, 2010
So apparently there is a new software update out that fixes the lag and boosts performance overall. I'm willing to bet that just like the last .6 update, this will probably break root.
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Oct 7, 2009
I have seen some threads and articles on a few sites talking about the advantages of a better than stock mSD card for the Hero having a drastic effect on its performance. I have see others stating that a Class 4 or even Class 6 card on the Euro HTC Hero has improved performance by 400%. Now while I know "400%" is a little out there and even sounds exaggerated, I am curious what this group of people has seen or heard. Does a better MicroSD card improve overall performance?
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Mar 19, 2010
I'm hoping to get a little insight here from the members of the community that have devices that are not rooted, or from members that have experience prior to their rooting. Before I go into my questioning, I do want to preface this by stating that I have considered rooting my phone in the past, and have even tried (but failed) using the PreKitchen. Since then, I have made a definite decision that I will not be rooting my device. I have done TONS of research and reading on the topic, have asked and have had answered a lot of questions, and I've just decided that I do not want to do it. Yes, I understand the pros of doing it, I just choose not to. That being said, I would respectfully ask that those who take the time to respond to this post, please don't suggest rooting.
Ok, so I've owned the Hero since October, and for the most part, it has performed only marginally. The quirks, odditys and under performance issues I have experienced are nothing different from what has been talked about on this board, or others. Some issues, however, have been persistently bad, even after the "typical" troubleshooting methods have been used. Additionally, some of the things I've seen my device do haven't been talked about, or at least not in great detail, by many people. Some of the issues that I am experiencing, I am hoping that 2.1 will cure, however, I've come to a breaking point where I don't want to wait it out for the upgrade to finally release, only to find out that it didn't help. I've talked to Sprint Advanced Tech Support a few times and they seem to believe that it's a faulty device. Whether or not that is their response because they are stumped, or if the device actually IS faulty is what I'm hoping to figure out. They have agreed to send a replacement device to me, so I'm trying to get a feel for what to expect. Below are some of the issues I'm experiencing:
1. Wifi will not stay connected 85% of the time, despite a strong signal.
2. Apps take quite a bit of time to respond. The phone, however, does not seem to lag all that much. Screens respond pretty quickly and swiping is pretty smooth. Apps just take quite a bit of time to open/respond, even if still in "running" mode in the background.
3. Browser and other data requesting apps take quite a bit of time to get data, despite a strong EVDO signal or strong Wifi signal.
4. The phone's antenna seems to be weak. I can barely get a signal in my office (a one story building, sitting close to a window) and I'm in a heavily populated city. I've never had a hard time getting any less than 3 bars on any other Sprint phone in this location. Additionally, in areas where reception should be strong, I've found my phone switching between 1x and EVDO for data, and Roaming for voice.
There are other miscellaneous issues as well. I also want to stress that all of the typical troubleshooting methods have been done. I hard reset the phone last week and cleaned house, and am still seeing these issues. Prior to hard resetting, I had around 25-30 MB of free space on the phone. After the hard reset, I'm around 75 MB of free space, so that doesn't seem to be an issue. Text messages are cleared off the phone as they come in and program caches are cleared out daily. As for the signal issues, that's something I can't figure out, and neither can Sprint Tech Support, which is why I'm getting the replacement. My questions to the community are these:
1. I know that some of the issues I have listed are common among Hero users, however, does troubleshooting (clearing caches, texts, etc) solve the issues, or do they persist?
2. Has anyone had signal/data speed issues?
3. For people who have had replacement devices for issues similar to these, did the new device work better, or is this just a function of the device? One of the main reasons I ask these questions is because if this is going to continue to be an issue from device to device, there is no need to waste time continually swapping phones. I think at that point, I'll just have to wait for 2.1, hope it resolves the issues, and if not, cross that bridge at that time. I've expressed concern to the Sprint reps about receiving a refurb device. They had stated that it isn't up to them what gets shipped, however, they did advise that if a refurb was shipped, to send it back and go to a repair center to return it (in hopes that they have new phones on hand). I'm truly hoping that this is an issue with my device and not the Hero itself.
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Feb 3, 2010
Gumbo custom kernel is the best thing to happen to my hero since flashing Fresh. It has virtually eliminated all lag and my battery doesn't seem to be suffering. Check it out and try for yourself!
forum.xda-developers.com/showthread.php?t=625940
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Oct 17, 2009
I had no problem setting up my Exchange sync, however I have multiple calendars on my Exchange account (1 account, multiple calendars), but the phone only syncs with one of those calendars. Is there a way to have it sync with ALL the calendars on my exchange account? (And I did go to the calendars selection settings but it only shows one of my exchange calendars.
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Dec 2, 2009
I've got my email and calendar syncing with my Exchange server every couple of hours, but if I make a change to an appointment from my PC and want to sync my Hero calendar immediately, how do I force an immediate update? I can refresh my email, but I can't see a calendar refresh option? I worked it out. Just go to home screen, menu, Settings, Data synchronization, Exchange ActiveSync and there's a Sync now button at the bottom of the screen that syncs mail, contacts and calendar when you click it. Perfect. Would be nice if it was a little easier to get to though!
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Aug 31, 2009
I'm wondering if anyone else is having problems syncing with Exchange 2007 (via wifi)? I connect with our exchange server and can send e-mails, but the contacts/email/calendar sync result in a "Exchange sync error: Sync protocol error".I noticed people were having problems with Exchange 2003 and SSL, but we do not have ssl turned on at the moment.
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Sep 27, 2009
I have a new HTC Hero.I am currebtly syncing with Exchange using the Exchange sync app that come with the Hero.I used to us RoadSync from DataViz on my Nokia which was great.There are a couple of features that I miss.
a) I can't set different sync schedules for different times of day lie I can in RoadSync.
b) I can't seem to access the Exchange Global Address List like I could in RoadSync.
So.
1) Does any one have experience of using the Beta of RoadSync on Android. Is it any good ? Does it have the features above ?
2) Can anyone recommend any other Exchange sync apps ?
Also, is there any way to force exchange sync, roadsync or any app for that matter to use a particular connection, i.e. 3G or wifi only ?
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Jan 18, 2010
I am today using the Hero to sync Mail and Calender via Exchange using HTC own software. However, i am hesitating regarding contacts. All i want is to receive the adresses in our Company Directory into my phone. But will my phone try to upload my (private) contacts into exchange? I have not found any rules to be set about this. Can anyone shed any light on this?
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Oct 3, 2009
Does the Active Sync Exchange calendar allow you to invite attendees?
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Oct 19, 2009
I understand that HTC Sync will allow for syncing with an exchange server (not just desktop client software). Can anyone confirm that it supports push email and not just periodic checking?
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Sep 21, 2009
I updated my HTC Hero yesterday with the new ROM for Orange handsets. After the update i went back and setup my Exchange ActiveSync settings on the phone, it all seemed to work ok. Initial sync downloaded my emails, contacts and calendar, I then went to change the schedule to 'As item arrives', which is how I normally have the phone set for push emails. I found that when i change this setting the phone is constantly syncing with the server, as soon as it completes a sync it will start syncing again. I left it for about 30 minutes doing this over a wireless connection thinking it might stop eventually, but it didn't.
I have tried deleting the account and setting it up again and also done another factory reset, but as soon as i select 'as item arrives' in the schedule then it does this.
This worked fine before the update, any ideas whats gone wrong? Is there anything i can do to so that the phone only syncs when there is new mail?
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May 4, 2010
There are alot of Threads/Post on Contacts Sync etc. I haven't found the answer though to my question, so here it goes.
Can i sync my Contacts to my PC and not use Google or the Exchange Sync? Just make a separate folder for them in the event of a phone crash etc. Maybe make a folder to put on my SD Card?
Sorry if this has already been ask before, i couldn't find any threads of it.
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Nov 12, 2009
I am new to the forums, hoping someone is able to assist me with some Exchange Server Contact sync problems. We are running Exchange 2007 (w/ SSL) and my mail and calendars sync no problem. But when it does the contacts, I get the error "Synchronization is experiencing problems" with no further message to the error. I have tried over WiFi and with the carriers network. This is on a fresh wipe of the device, I have tried deleting and re-adding the exchange account to the device but with the same error. I get approx 6 of my 325 contacts synced.
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Dec 18, 2009
I wanted to set up my hero to get my mail from work and calender ect. We use outlook. The question I have is whats the difference between active exchange sync and just setting up outlook like you would set up yahoo, gmail ect... Sorry if this is a dumb question but I just never had to use exchange before so im very unfamiliar with it. What I have been doing is just syncing my phone via usb with my home outlook.
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Aug 27, 2009
Has anyone managed to get the Hero to sync with their Global Address Book in Microsoft Exchange?
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Aug 24, 2009
I've had a quick search and couldn't find any topics exactly the same as the problem I am having.
For the first ten days or so all my contacts were syncing fine on the Hero from my Exchange account. I then added a new contact in Outlook / Exchange and from this point on, every time I sync the exchange contacts it fails with a client / server conversion error in the notifications. I deleted said contact again in Outlook to no avail.
The mail and calendar are syncing fine, and I have an HTC Snap syncing to the same Exchange account on the same network (Orange UK) just fine (I know the latter is Windows Mobile but still...)
Any ideas? Or is there any way I can see a log of some sort to see why it is failing?
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May 11, 2010
Had a question with scheduling my activesync. If I don't get a lot of work emails is it better for battery life to set it to sync every 10 minutes or as items arrive?
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May 19, 2010
I loaded the official update today, and now I can't get the Exchange email client to authenticate. I have checked and rechecked my settings several times.
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