HTC Hero :: Exchange Sync Problems After ROM Update
Sep 21, 2009
I updated my HTC Hero yesterday with the new ROM for Orange handsets. After the update i went back and setup my Exchange ActiveSync settings on the phone, it all seemed to work ok. Initial sync downloaded my emails, contacts and calendar, I then went to change the schedule to 'As item arrives', which is how I normally have the phone set for push emails. I found that when i change this setting the phone is constantly syncing with the server, as soon as it completes a sync it will start syncing again. I left it for about 30 minutes doing this over a wireless connection thinking it might stop eventually, but it didn't.
I have tried deleting the account and setting it up again and also done another factory reset, but as soon as i select 'as item arrives' in the schedule then it does this.
This worked fine before the update, any ideas whats gone wrong? Is there anything i can do to so that the phone only syncs when there is new mail?
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Nov 5, 2010
A few months ago, I started a thread regarding the problem that VZW and Motorola both identified as a problem with MS Exchange Server 2003 and 2007 not sync'ing right away.
Corporate Outlook/Exchange Sync - Push
I called and spoke with a tech at Motorola and said with the next OTA for the Droid 2 (which just happened) it was supposed to fix it, however it didn't. Does anyone on the inside have any insight as to what's going on? I'm back to using Improved Email for instant push delivery of my Exchange messages.
I did get the OTA the other day, and the version number did change, but nothing of significance.
Really starting to get pissed with this phone with I mostly use it for my job and e-mail. I shouldn't have to rely on a third party application for delivery of my e-mail. G-Mail works fine, but Exchange works about 5% of the time without me having to go in a do a manual refresh...then 10-20 messages pop up.
Fresh install and no longer rooted.
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Apr 8, 2010
Will the Android 2.1 update for the Eris finally allow Exchange tasks to sync with the phone? Will I have to go with some 3rd party paid app like Touchdown to get this? I don't like the idea of non-native apps that may not integrate as well.
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Oct 17, 2009
I had no problem setting up my Exchange sync, however I have multiple calendars on my Exchange account (1 account, multiple calendars), but the phone only syncs with one of those calendars. Is there a way to have it sync with ALL the calendars on my exchange account? (And I did go to the calendars selection settings but it only shows one of my exchange calendars.
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Dec 2, 2009
I've got my email and calendar syncing with my Exchange server every couple of hours, but if I make a change to an appointment from my PC and want to sync my Hero calendar immediately, how do I force an immediate update? I can refresh my email, but I can't see a calendar refresh option? I worked it out. Just go to home screen, menu, Settings, Data synchronization, Exchange ActiveSync and there's a Sync now button at the bottom of the screen that syncs mail, contacts and calendar when you click it. Perfect. Would be nice if it was a little easier to get to though!
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Aug 31, 2009
I'm wondering if anyone else is having problems syncing with Exchange 2007 (via wifi)? I connect with our exchange server and can send e-mails, but the contacts/email/calendar sync result in a "Exchange sync error: Sync protocol error".I noticed people were having problems with Exchange 2003 and SSL, but we do not have ssl turned on at the moment.
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Sep 27, 2009
I have a new HTC Hero.I am currebtly syncing with Exchange using the Exchange sync app that come with the Hero.I used to us RoadSync from DataViz on my Nokia which was great.There are a couple of features that I miss.
a) I can't set different sync schedules for different times of day lie I can in RoadSync.
b) I can't seem to access the Exchange Global Address List like I could in RoadSync.
So.
1) Does any one have experience of using the Beta of RoadSync on Android. Is it any good ? Does it have the features above ?
2) Can anyone recommend any other Exchange sync apps ?
Also, is there any way to force exchange sync, roadsync or any app for that matter to use a particular connection, i.e. 3G or wifi only ?
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Jan 18, 2010
I am today using the Hero to sync Mail and Calender via Exchange using HTC own software. However, i am hesitating regarding contacts. All i want is to receive the adresses in our Company Directory into my phone. But will my phone try to upload my (private) contacts into exchange? I have not found any rules to be set about this. Can anyone shed any light on this?
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Oct 3, 2009
Does the Active Sync Exchange calendar allow you to invite attendees?
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Oct 19, 2009
I understand that HTC Sync will allow for syncing with an exchange server (not just desktop client software). Can anyone confirm that it supports push email and not just periodic checking?
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Apr 21, 2010
I've read a few "pre-reviews" of 2.1 and have yet to see any comments on better performance as it relates to syncing w/ Exchange Servers.Can anyone who has 2.1 loaded, that also uses an Exchange Server, comment on performance? I know that with 1.5, even though the settings are dictating the phone to sync upon arrival, there are times where it hasn't synced for more than a day.Just curious to see if this has been improved.
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May 4, 2010
There are alot of Threads/Post on Contacts Sync etc. I haven't found the answer though to my question, so here it goes.
Can i sync my Contacts to my PC and not use Google or the Exchange Sync? Just make a separate folder for them in the event of a phone crash etc. Maybe make a folder to put on my SD Card?
Sorry if this has already been ask before, i couldn't find any threads of it.
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Dec 8, 2009
My HTC Hero have problems to sync the calendar with our exchange server! emails and contacts are all OK!
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Dec 9, 2009
How do I turn on Exchange calendar sync? I can't find the option. I have my Exchange email setup and everything is working fine. When I set it up I told it not to sync my contacts and calendar because I usually sync my work calendar with Google Calendar Sync. However, I am now using Office 2010 Beta at work and Google Calendar Sync does not support it.
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Feb 9, 2010
ok heres the deal, i have my work email on my hero. i set it up before i rooted flashed fresh 1.1 and installed gumbo kernal. i installed nandroid backup last night and ever since, i can no trecieve or send and email. it says theres an authentication error. i called our customer support and all my info to set it up is correct. the acct is for yum brands in case anyone has anymore info.
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Nov 20, 2009
When I set my HTC Hero to sync with exchange "As Items Arrive", the phone is constantly synching and therefore my battery drains. Even when I turn off the phone, the phone uis still awake since it is constantly checking/sync-ing with exchange. I was under the impression that by selecting this type of sync, the items would be "pushed" to the device rather than the device constantly checking if there are new messages, contacts, or calendar eventsto sync. Is this expceted behaviour, or is there some other tweak I need to do? By the way, I just updatedmy phone yesterdey to the latest firmware, and the issue still persist.
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Nov 12, 2009
I am new to the forums, hoping someone is able to assist me with some Exchange Server Contact sync problems. We are running Exchange 2007 (w/ SSL) and my mail and calendars sync no problem. But when it does the contacts, I get the error "Synchronization is experiencing problems" with no further message to the error. I have tried over WiFi and with the carriers network. This is on a fresh wipe of the device, I have tried deleting and re-adding the exchange account to the device but with the same error. I get approx 6 of my 325 contacts synced.
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Sep 17, 2009
This has been one of only a couple of bugbears I'm experiencing with my Hero. While Exchange syncs perfectly for mail, contacts and calendars, it fails to display Outlook folders in the proper way. Does anyone else experience this?
I have something like 20 folders, most of which have subfolders, and then some of those have more subfolders. In Outlook, it's perfect (naturally). On the Hero, it seems to display them almost randomly - certainly not in the hierarchy they should be, or even alphabetically. With 100+ folders (some with the same name), this is a pain when on the move and relying on the phone to give me access to stuff.
Does anyone have a fix for this?
I've tried the 5 day trial of one of the Exchange apps (can't remember the name) but found it clunky and removed double-quick. Don't like RoadSync either. Plus, I don't see why I should pay for an app when the default one should do the job properly.
Also, on the subject of Exchange, is there any way to get tasks to sync? I'm having to use Gmail to "copy" tasks from Outlook (PITA), and don't really want to add a third party app to manage just those.
I guess it's a case of waiting a few months for some kind of update ... or is that me being a little too optimistic?
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Dec 18, 2009
I wanted to set up my hero to get my mail from work and calender ect. We use outlook. The question I have is whats the difference between active exchange sync and just setting up outlook like you would set up yahoo, gmail ect... Sorry if this is a dumb question but I just never had to use exchange before so im very unfamiliar with it. What I have been doing is just syncing my phone via usb with my home outlook.
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Oct 30, 2009
I know there's an EAS thread but I couldn't find a solid answer to this question - Does the Exchange ActiveSync implementation on the HTC Hero from Sprint support advanced security features of Exchange server mainly enforcing Pin Locking and enabling Remote Device Wipe via Exchange? I know iPhone does and the Palm Pre does after WebOS v1.1. I'm very interested in the HTC Hero but need to be able to connect to my corporate exchange server. It's a large company so I cannot have my device added to an exception list or anything.
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Aug 27, 2009
Has anyone managed to get the Hero to sync with their Global Address Book in Microsoft Exchange?
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Aug 24, 2009
I've had a quick search and couldn't find any topics exactly the same as the problem I am having.
For the first ten days or so all my contacts were syncing fine on the Hero from my Exchange account. I then added a new contact in Outlook / Exchange and from this point on, every time I sync the exchange contacts it fails with a client / server conversion error in the notifications. I deleted said contact again in Outlook to no avail.
The mail and calendar are syncing fine, and I have an HTC Snap syncing to the same Exchange account on the same network (Orange UK) just fine (I know the latter is Windows Mobile but still...)
Any ideas? Or is there any way I can see a log of some sort to see why it is failing?
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May 9, 2010
I have problem with calendar on my HTC desire. Sync with ms exchange works fine, but I can't add new exchange event on the phone. It is strange becouse I can edit exchange calendar entries (synced from PC). Has anybody got an idea how to fix it?
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Jun 11, 2010
I've been trying to get my Hero to sync and update to 2.1 on 3 different computers. For some reason it won't sync with Windows XP or Vista. I've used the newest version of Sync every time I've tried to update it. Could it possibly be because I'm not using the official USB cable that came with the phone? I'm just using a regular mini USB.
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May 20, 2010
Ready to do the update this morning, have already downloaded HTC Sync in the past but never used it. I download the 2.1 update and I'm preparing to Sync my contacts...can't do it. i'm not very computer savvy but here is what i've gathered: for some reason the driver for the phone is missing something. i've uninstalled and reinstalled Sync several times, still nothing. when i hook my phone up i get the little circle arrow thingy in the notifications bar and when i drop that and click on HTC Sync it says its looking for HTC Sync on my pc. after a minute it says it can't find it and that i need to install it. i've turned off or on the usb debugging, nothing. i can't seem to find anything on the internet to download the driver and don't know what else to do.
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Jun 30, 2010
After I updated my Hero to Android 2.1 I only find my sim contacts in my adressbook. I still has my contacts on the Gmail, but it wont sync.
When I look in my Google sync options the updated date is 25/09/1980 20.46.
The sync icon (white with some round arrows) is showing, but it has frozen. I have tried re-checked the sync button and restarted the phone, but nothing happens..
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Oct 6, 2009
Hero newbie here. I'm currently a Blackberry user (the Pearl, smallest BB made, had it for 2 years), and have decided I want a larger screen and better browsing capability. I use the Blackberry "BIS" service, which means that I don't have wireless sync w/my company's exchange server - I sync contacts/calendar/notes via bluetooth with Outlook on my PC, and get email OTA of course. So I've been thinking about the Blackberry Storm2 to get a larger screen, etc., but when I saw the news today that the Hero is coming to Verizon I did a double-take. I've done some research and the interface and user customization available on the Hero look just great, best I've seen to date.My biggest concern is how it will work for managing my Outlook email/contacts/calendar/notes, and multiple gmail accounts. So what I'm curious about...
1. I have four gmail email accounts - I assume I can set up all four on the Hero, correct? What is the max number of email accounts I can set up on the Hero?
2. I can not sync my Outlook calendar/contacts to Google due to company security issues, so I can't use the Hero's Google wireless sync capability. Will the Hero Sync app allow me to sync Contacts/Calendar/Notes from Outlook to the Hero via USB?
3. If I modify a contact, calendar event, or outlook note on the Hero will Hero Sync the modified back the update to Outlook?
4. If I receive an Outlook meeting invite on my BB, it automatically appears on my BB calendar, meeting reminders appear, etc. Does the Hero have the ability to automatically add new meetings to my Hero calendar when meeting invite emails arrive on the phone?
5. Any issues w/setting up a work email account (Exchange) on the Hero? (I do have IMAP access to my work email account.)
6. The BB provides an individual email folder for each account, as well as an aggregate email folder that displays all messages received from all email accounts in date order. Does the Hero also offer a way to view all emails received from all accounts in a single folder?
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Jan 27, 2010
I got a htc hero (which I absolutely love), it's an unlocked phone (Belgium doesn't allow carriers to couple phones with subscriptions). Despite working fantastically, one thing has been bothering me which I can't seem to fix. I've got the standard calendar widget on one of the main screens, but every time it syncs or tries to update, it force closes itself (htc calendar store com process). I've noticed now that the events added to it on my phone, do not sync to google and vice versa.
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Sep 23, 2009
Do I take it you do need HTC Sync on your PC to do the update as I still can't get HTC Sync to install let alone be able to use it ! (Error 1713 component missing - told I need to delete something but not sure what, if I uninstall the drivers it still makes no difference)
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Dec 21, 2012
so i screwed up and got a windows 8 machine (sony tap20) anyhow its past end of life for google sync but i need to sync outlook calendar with my google calendar, prefer ota like it used to be
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