HTC Incredible : Reply From Sgpstore - Contacting SGP Customer Service
May 4, 2010
I was interested in purchasing a shield for my droid incredible. will you be making these anytime soon? if so could you tell me when they will be for sale or notify me? contacting SGP customer service.
We are expecting it to be back in stock by end of this week, if not by early next week.
If you have any more questions, please feel free contact our customer service department again at sgpstore.com@gmail.com.
I got this reply from them but what confuses me is it says we will have them back in stock, i didn't know they ever had them in stock to begin with. must have been a typo.
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May 26, 2010
I (like hundreds of others) have had a call quality problem with the two Droid Incredibles I purchased for my wife and myself when they were released on April 30th. Verizon recognized that there was a problem and replaced both devices with ones manufactured about a month later (5/02) and the same issue with poor voice quality continued.
We love the device EXCEPT for the lack of ability to understand callers. So, I asked Verizon to extend our 30-day opt out to give them an opportunity to work out the issues with this device. I just received a call from Verizon customer service (which I could barely understand) and was told they would not extend the 30 day period and my option was to live with the poor sound quality or switch to another device. Verizon has no other devices that were interested in at this time so well be canceling these two lines (and one other) and returning to T-Mobile. T-Mobile may not have the best coverage, but they do have great customer service, unlike Verizon.
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May 14, 2010
I know there are threads about Sprint's terrible customer service, but this one is a little different and more specific to the Evo.
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Jul 18, 2010
When I was on Sprint.com looking at accessories for the EVO I don't even own yet, a chatbox came up with this Customer Sevice Rep talking to me.So, I asked her when the Epic 4G was to be released, and she blatantly ignored me.I was hoping to bring better news, like, "I found the release date!", but alas,I cannot.
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Jul 20, 2010
Did anybody over here get a replacement phone in the mail? I'm getting one for various issues plus the phone is completely dead right now.just wanted to know couple of things:How long did it take to arrive?What did u send back? phone & battery? or anything else..manual/box & etc.They said it might be here tomorrow or in 2-3 days...lol I guess I got really lucky also because they are all sold out everywhere & now sprint is sending to me directly & I didn't even have to leave my house.So far I'm liking Sprints customer service. But I feel really weird this is my first day without the EVO since June 4th.
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Jan 22, 2010
Long time lurker. I have had an eris for awhile and numerous issues. I have sent 10 tweets and 4 emails to HTC and tried calling 5 times and keep getting disconnected. Someone picks up and then gone.
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May 25, 2010
Reach Samsung Executive Customer Service - The Consumerist..What is "executive customer service"?
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Jul 7, 2010
call me stupid. I could not for the life of me figure out how to remove the preset Customer Service Speed Dial number 2. I would like to set #2 as someone else. Also are we only allowed 9 spots for speed dial on android phones?
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Oct 24, 2009
Seriously? Anyone able to switch it? I cant seem to figure it out.
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Oct 4, 2010
I have just had the WORST customer service experience EVER with Motorola. It started early last week, and is continuing through today. Suffices to say, the automated system is useless, the customer service reps are all in Argentina, and no one hears what you say. They only hear what they have been trained to hear, and can not think outside of their little scripts at all. If I hear " I really do apologize for the inconvenience, can you hold while I look that up" one more time, my head is going to explode.Does anyone have an email address for someone in Motorola Corporate that deals with the Consumer Electronics portion of the business? Preferably someone with a title of VP or such? I'd like to have a nice conversation with them.
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Dec 10, 2009
I got an Android device specifically for Google integration, since my employer uses Google for 50% of our work (email, calendar, chat). Yet bizarrely, Android's Gmail app seems to be the weakest point of their platform.
IMHO (and please not let this become some kind of fanboy bashfest of someone trying to put in constructive criticism here):
The "Reply," "Reply All," and "Forward" buttons are very inconvenient -- at the bottom of the message, rather than a toolbar of some kind. This means that when I want to respond to one of those interminable email chains, I have to scroll past wads of old crap to reply. I've had intermittent success with forwarding attachments. It seems unpredictable when an attachment will forward and when it won't. Can someone shed some light into when it works? I suspect it has something to do with Outlook or other clients that attach files in non-standard ways. Very limited offline functionality. I would really prefer if there were an IMAP mode so I can review email while offline (e.g. on the plane or underground). Specific to the Droid: The D-Pad has so much potential, but instead all it does is jump from link to link in an email, which I do not find intuitive at all. At a minimum I'd think that the D-Pad would let you scroll; ideally, I'd like to see the D-Pad help solve the first problem described above (lack of access to the reply and forward buttons) so enough whining from me. I'd appreciate any solutions to the above (and "Shut up and deal with it" is not appreciated). It could be keystroke shortcuts I'm not aware of, apps that work better than the default Gmail program, pending app updates that take advantage of the Droid's unique hardware, etc.
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Jun 28, 2010
F.Y.I there is a new SetCPU beta out that is suppose to work with the incredible without a customer kernal.
Havnt really tried it out yet so I am not sure how well it works.
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Apr 9, 2010
I have an app which relies on a 3rd party service. I usually have about a 75% retention rate and good ratings all around. The other day the service my app uses had some technical difficulties. This caused my app to FC for many users and unfortunatley those are usually the customers that rank an App. I would like to contact the customers that purchased that day to explain what the problem was. Is this allowable by Google Checkout Terms?
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Aug 13, 2009
Unless it is just my settings, when I text I can send a text and receive a quick reply and can reply back and forth. However, if I back out of messaging (go to main screen to any other app) the reply that I receive has lost the area code prefix and my replies will not be delivered. All my contacts have been entered with the 10 digit number but like I said, if I leave the messaging session after my first send, the contact number is truncated to 7 digits.
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Dec 29, 2013
In my efforts to track down a wake lock that was eating battery, I installed Network Log. I found s something a bit disturbing. WiFi Mouse by necta.us, an app in Google's app store to let your touchscreen act as a mouse, Would
A) not exit after pressing back and hitting "yes" to exit but rather,
B) continue secretly running, making occasional contact with various servers in China. Overnight it contacted 15 different IP address, all of them Whois showing as a variety of Chinese companies with different names and address blocks. Sometimes it would use port 80, usually 224, 226, 226, 227, 228, or 230. This would happen at least every 15 minutes and some of the transfsers were up to 9.7k in length. After exiting, none of the traffic was to my wifi mouse server application.Some of the IP blocks included:
119.161.221.218:226
110.173.1.68:228
42.51.12.84:HTTP
I understand there are legitimate reasons for an app to do this. Perhaps checking a license. But this is downright scary and excessive, especially since it continues after one "exits" the program. My next step will be to install shark and take a look at the packets' contents.
Edit: installed es task manager to kill it, but it's not running. Somehow it's being signaled or on a timer. Next stop is systemcleanup to take a look at its activities and permissions in detail.
Edit 2: had to force stop it, it was running but not showing up in task manager. It's permissions include reading and modifying usb storage and of course full network access.
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May 3, 2010
When I receive a text and try to reply I cannot enter into qwerty when I turn phone on side. I'm using Handcent, but not sure if i'm receiving on Handcent. It only happens when I first, initially, get the text notification.
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Oct 28, 2010
A while back I was looking through either the stock messaging app or Handcent and saw an option to auto reply to text messages, and you could change the text to make it say whatever you needed it to say. Today I tried looking for that option again and didn't find anything. I searched on the forum but only found other apps that I would need to install in order to do this. Hopefully someone knows what option I am talking about or uses it. If not, I can always use Tasker to do this, but prefer to use the messaging apps.Edit: So I found the answer about 30 seconds after posting this. Only for missed calls.Text option when dismissing a call
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May 2, 2010
So on my old phone when I received a message and I hit reply I would have a choice of options, text, pic, vid, etc. On the incredible its only text. The only way I can reply with a picture message, is getting out of the messenger, opening up my album then finding the pic and sending it out that way. Is there a better way to do this?
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Sep 2, 2010
I got the new update this morning (I've only had my incredible a few days and am still learning all the systems and terminology). Now I can read g mail,but can't reply or forward anyone else?
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Jun 4, 2010
I know the FB app doesn't work but my fb email is set up to my yahoo email. The emails notify me of any updates, status comments, etc. When i receive the email it says i can "reply to the email" to post a comment. I used that 95% of the time with my blackberry with no problem at all. Now, on the DINC, i reply but it never posts.
Anyone else having this issue? if so, is there a way to fix it?
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May 5, 2010
Anyone else have problems using the gmail app, when I hit reply sometimes it does not resister the tap. The word "reply" lights up and sometimes I have to push it three times before it will open the reply window. No other apps give me this problem so it is not my touch throwing it off it is the app. Cant uninstall it since it is part of the core.
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May 4, 2010
Is there really no "Reply with Copy" when sending a TM?
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May 17, 2010
I really miss the "Reply With Copy" features offered on VZW phones but not my dInc!
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Sep 29, 2010
I have not been to impressed with the signal strength since having my desire on 3 about a month ago. I contacted 3 by email and someone from the support team rang me last last night.
Not to sound rude but I could hardly understand her, but after discussing my concerns, she asked me what software version I was on. I told her 2.10.405.2 and she said it needed updating to 1.77 something or other, I forget now. Now anyone knows that 1 is before 2? and 2.10.405.2 is the latest update. Mine is unbranded from CPW so I guess has more up to date software than there branded ones. I had to cut the call short for something but she is ringing back tonight.
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Feb 25, 2010
I'm looking for an app, but don't know if it exists. Basically what I want is an app that I can but a little disclaimer blurb, or something similar on and then have my customer sign it, all on the phone without the need for paper. If this could also be a part of a data base to keep track of customer info, that would be better.
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May 28, 2010
I'm starting a new thread on this one because I don't know where it's going to end. Here's a review of what's happened so far. My original post: "Round 1"--My 6 month old Droid quit yesterday. I went to a Verizon service center near me and they searched within 30 miles for a replacement. None to be found. They said they would have one sent to me from "the warehouse", and I'd have it in 48 hours. That's acceptable, especially considering the fact that I didn't have insurance on it. My contacts and calender will come over from my GMail account, but I'll have to load about 50 apps and I assume any special settings I'll have to re-do. If the "Factory like new rebuilt" isn't as close to new as possible, it will go back and back and back until I get one as mint as mine was. I'm thinking positive and will let you know how I make out. "Round 2"--O.K. so far so good. I got home last night and had the note on the door that Fedex didn't leave it (no signature). Drove to Fedex location (10-12) miles away and picked up "like new" phone. I was impressed with the physical appearance. It looked truly "like new''. Called to activate phone-no problem. Did my *228 to program-no problem. I make my test call and the problems start. With the volume all the way up I can barely here the voice. When I take the phone away from my ear the display goes dark.In order to see the display to end the call I need to slide open the keyboard. So, no volume and no display when calls end. On the pnone with 2 levels of tech support for 1 1/2 hours and no luck. Said they would send out another "like new' to me but with the holiday I wouldn't get it until Tuesday. After some discussion they agreed to send it overnight Saturday delivery to my office by noontime. Believe it or not I'm not upset. Things happen. They are doing all the right things to correct my problem. By the way, all my contacts,photos,and favorites came over as I'd hoped. However only 1/2 my apps came over. That may be because I didn't give them enough time to. I'll keep you posted. Stay tuned for Round 3.
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Sep 17, 2010
I am developing an Android application for a customer. I want to be able to provide them (no one else) incremental updates but I am not clear what the procedure should be.I don't want them to have to install development tools or root their phone. These are non technical folks who would have no idea how to accomplish root a phone or use a command line interface.When I develop iPhone applications for them this was easy. They just give me the device UDID and I send them a binary that can be drag and dropped into iTunes.How is this done on Android. I have tried loading the application from a web server but the devices says it is not allowed to be loaded because of security reasons. In setting->Applications there is no menu option to "Allow Unknown sources".
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Aug 30, 2010
i have to call customer support yet again, to get my fiance's droid replaced. Last time I called, the phone was not rooted. This time its running chevy'S ROM and kernel. Either way stock or modded this phone is just buggy.and there is something, wrong with the microphone. Can they tell ota that the phone is rooted? I'm going to return it to stock before I send it back to them, but don't want to do it till I know they are going to replace it.Last time they checked to see when the last tower update was, but I don't know if they were checking their info or my phone info.
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Jul 14, 2010
Not as familiar with the Moment as the Hero... Can someone tell me an easy way to write a custom PRL to the Moment? It is simply a few key strokes on the Hero but I am told the Moment needs CDMA Workshop to push the PRL.
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Nov 13, 2010
With a few thousand customers, only 2 have complained of this problem. They install the app, then put the phone in standby/sleep mode (i.e. turning it off, but not shutting it down). When they turn it back on, my app's icon is reverted to the generic green and white android icon and the title shows as the class name of the app instead of the title. And, of course, the app no longer works. I am at a loss as to what to do. It seems like an android bug to me. And I think both customers are using a Motorola Droid. Anybody else heard of this? I am not sure what to search for on Google.
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