HTC Desire :: 3Uk Customer Support
Sep 29, 2010
I have not been to impressed with the signal strength since having my desire on 3 about a month ago. I contacted 3 by email and someone from the support team rang me last last night.
Not to sound rude but I could hardly understand her, but after discussing my concerns, she asked me what software version I was on. I told her 2.10.405.2 and she said it needed updating to 1.77 something or other, I forget now. Now anyone knows that 1 is before 2? and 2.10.405.2 is the latest update. Mine is unbranded from CPW so I guess has more up to date software than there branded ones. I had to cut the call short for something but she is ringing back tonight.
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Aug 30, 2010
i have to call customer support yet again, to get my fiance's droid replaced. Last time I called, the phone was not rooted. This time its running chevy'S ROM and kernel. Either way stock or modded this phone is just buggy.and there is something, wrong with the microphone. Can they tell ota that the phone is rooted? I'm going to return it to stock before I send it back to them, but don't want to do it till I know they are going to replace it.Last time they checked to see when the last tower update was, but I don't know if they were checking their info or my phone info.
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May 31, 2013
I'm thinking of migrating to Android to keep my customer records. Any decent database app for android?I'd like to be able to pull up customer or computer or job related info on my phone or tablet but also like to be able to see it on a windows pc too.
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May 11, 2010
I have created my gold card, copied the rootedupdate.zip to the root of my SD card. Switched the phone off, hold down the back button and switch on. i then go through the process of updating the ROM , it gets the point of updating the signature and then i get a message: Error[131]:CUSTOMER ID ERROR
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Aug 9, 2010
I was wondering if its possible to "upgrade" my phone to support different networks? (ie. I have the Desire HongKong, which supports 850/1900 HPSA, but want to know if there is an upgrade I can perform to support more/different networks? Say 900/2100 HSPA?
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May 14, 2010
I know there are threads about Sprint's terrible customer service, but this one is a little different and more specific to the Evo.
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Jun 2, 2010
Does the Desire support multitude rotate?
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Jun 18, 2010
I got my HTC Desire yesterday. It seems that Goggle Maps are not A-GPS. Either they need wireless or 3G. 3G plan can become expensive if not being too careful. So the question is: what application has A-GPS facility for HTC Desire? You know have those maps on SD Card and what you need is a GPS connection.
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Jul 17, 2010
I know that android 2.2 also does not support proxy and its really a great problem for people like me who study in schools. I heard that there are custom roms that support proxies (cyanogen rom). There is no proper information on this. I just want to know how good it is for HTC desire.
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Nov 22, 2010
Im due to upgrade and will probably get desire hd, but i need arabic support... is there anyone, anything or something i can do to get this on my phone once i get it, its the only thing lacking on android, other softwares have the option, e.g iphone, nokia etc etc.
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Sep 25, 2010
So why doesn't Skype support the Htc Desire?
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Feb 25, 2010
I'm looking for an app, but don't know if it exists. Basically what I want is an app that I can but a little disclaimer blurb, or something similar on and then have my customer sign it, all on the phone without the need for paper. If this could also be a part of a data base to keep track of customer info, that would be better.
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May 28, 2010
I'm starting a new thread on this one because I don't know where it's going to end. Here's a review of what's happened so far. My original post: "Round 1"--My 6 month old Droid quit yesterday. I went to a Verizon service center near me and they searched within 30 miles for a replacement. None to be found. They said they would have one sent to me from "the warehouse", and I'd have it in 48 hours. That's acceptable, especially considering the fact that I didn't have insurance on it. My contacts and calender will come over from my GMail account, but I'll have to load about 50 apps and I assume any special settings I'll have to re-do. If the "Factory like new rebuilt" isn't as close to new as possible, it will go back and back and back until I get one as mint as mine was. I'm thinking positive and will let you know how I make out. "Round 2"--O.K. so far so good. I got home last night and had the note on the door that Fedex didn't leave it (no signature). Drove to Fedex location (10-12) miles away and picked up "like new" phone. I was impressed with the physical appearance. It looked truly "like new''. Called to activate phone-no problem. Did my *228 to program-no problem. I make my test call and the problems start. With the volume all the way up I can barely here the voice. When I take the phone away from my ear the display goes dark.In order to see the display to end the call I need to slide open the keyboard. So, no volume and no display when calls end. On the pnone with 2 levels of tech support for 1 1/2 hours and no luck. Said they would send out another "like new' to me but with the holiday I wouldn't get it until Tuesday. After some discussion they agreed to send it overnight Saturday delivery to my office by noontime. Believe it or not I'm not upset. Things happen. They are doing all the right things to correct my problem. By the way, all my contacts,photos,and favorites came over as I'd hoped. However only 1/2 my apps came over. That may be because I didn't give them enough time to. I'll keep you posted. Stay tuned for Round 3.
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Sep 17, 2010
I am developing an Android application for a customer. I want to be able to provide them (no one else) incremental updates but I am not clear what the procedure should be.I don't want them to have to install development tools or root their phone. These are non technical folks who would have no idea how to accomplish root a phone or use a command line interface.When I develop iPhone applications for them this was easy. They just give me the device UDID and I send them a binary that can be drag and dropped into iTunes.How is this done on Android. I have tried loading the application from a web server but the devices says it is not allowed to be loaded because of security reasons. In setting->Applications there is no menu option to "Allow Unknown sources".
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Jul 10, 2010
I have Greek and German songs that I would like to play on the resident music application, but it really annoys me that the song names don't show properly. Instead I get a bunch of question marks. Any idea for a workaround?
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Jul 9, 2010
I was wondering how I can get Greek and German keyboard support so I can send emails and SMS in these languages.
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Sep 20, 2010
Does anyone know if Android 2.1 (on an HTC Desire) is capable of WPA2 Enterprise? I called HTC and they told me there was no support - that it wasn't a limitation of the phone, but that Google doesn't offer support for it yet - which seems to me rather ridiculous (My school will only let me use their network on a WPA2 Enterprise network). Does anyone know of any work around? Also, when is Google set to release a firmware update providing native support for WPA Enterprise?
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Sep 28, 2010
I can't get my Nokia BH-214 Bluetooth Stereo headset to work with my HTC Desire.I have previously had it working fine with the stock HTC sense & the LeeDroid ROM. I have recently loaded the DeFRost 4.6 ROM.I can get it to pair OK and it appears in the 'Bluetooth Devices' list as 'Paired but not connected', when I try to connect I get a 'Cannot establish communication with Nokia BH-214' error.I am guessing this ROM does not support the A2DP standard. Is there a workaround?
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Jul 18, 2010
When I was on Sprint.com looking at accessories for the EVO I don't even own yet, a chatbox came up with this Customer Sevice Rep talking to me.So, I asked her when the Epic 4G was to be released, and she blatantly ignored me.I was hoping to bring better news, like, "I found the release date!", but alas,I cannot.
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Jul 20, 2010
Did anybody over here get a replacement phone in the mail? I'm getting one for various issues plus the phone is completely dead right now.just wanted to know couple of things:How long did it take to arrive?What did u send back? phone & battery? or anything else..manual/box & etc.They said it might be here tomorrow or in 2-3 days...lol I guess I got really lucky also because they are all sold out everywhere & now sprint is sending to me directly & I didn't even have to leave my house.So far I'm liking Sprints customer service. But I feel really weird this is my first day without the EVO since June 4th.
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Jan 22, 2010
Long time lurker. I have had an eris for awhile and numerous issues. I have sent 10 tweets and 4 emails to HTC and tried calling 5 times and keep getting disconnected. Someone picks up and then gone.
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May 25, 2010
Reach Samsung Executive Customer Service - The Consumerist..What is "executive customer service"?
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Jul 14, 2010
Not as familiar with the Moment as the Hero... Can someone tell me an easy way to write a custom PRL to the Moment? It is simply a few key strokes on the Hero but I am told the Moment needs CDMA Workshop to push the PRL.
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Jul 23, 2013
I have HTC desire phone its version is android 2.3. The problem is that i want arabic language in my phone so i can use this language in messages and application. How my phone support arabic language.
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Nov 13, 2010
With a few thousand customers, only 2 have complained of this problem. They install the app, then put the phone in standby/sleep mode (i.e. turning it off, but not shutting it down). When they turn it back on, my app's icon is reverted to the generic green and white android icon and the title shows as the class name of the app instead of the title. And, of course, the app no longer works. I am at a loss as to what to do. It seems like an android bug to me. And I think both customers are using a Motorola Droid. Anybody else heard of this? I am not sure what to search for on Google.
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Jul 7, 2010
call me stupid. I could not for the life of me figure out how to remove the preset Customer Service Speed Dial number 2. I would like to set #2 as someone else. Also are we only allowed 9 spots for speed dial on android phones?
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Aug 8, 2010
Ever noticed that all reviews are fairly glowing? I've tried to post a polite review that is less than spectacular and it has never been published. They are white washing reviews.
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May 4, 2010
I was interested in purchasing a shield for my droid incredible. will you be making these anytime soon? if so could you tell me when they will be for sale or notify me? contacting SGP customer service.
We are expecting it to be back in stock by end of this week, if not by early next week.
If you have any more questions, please feel free contact our customer service department again at sgpstore.com@gmail.com.
I got this reply from them but what confuses me is it says we will have them back in stock, i didn't know they ever had them in stock to begin with. must have been a typo.
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Jun 28, 2010
F.Y.I there is a new SetCPU beta out that is suppose to work with the incredible without a customer kernal.
Havnt really tried it out yet so I am not sure how well it works.
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Jul 22, 2010
Are there any video players for the HTC Desire that support MKV playback? this would be VERY advantageous for me as most of my movies/music videos/videos are in MKV format
If not, what are the best players for AVI/MP4 files?
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