Motorola Droid :: Over Phone Customer Support
Aug 30, 2010
i have to call customer support yet again, to get my fiance's droid replaced. Last time I called, the phone was not rooted. This time its running chevy'S ROM and kernel. Either way stock or modded this phone is just buggy.and there is something, wrong with the microphone. Can they tell ota that the phone is rooted? I'm going to return it to stock before I send it back to them, but don't want to do it till I know they are going to replace it.Last time they checked to see when the last tower update was, but I don't know if they were checking their info or my phone info.
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Sep 29, 2010
I have not been to impressed with the signal strength since having my desire on 3 about a month ago. I contacted 3 by email and someone from the support team rang me last last night.
Not to sound rude but I could hardly understand her, but after discussing my concerns, she asked me what software version I was on. I told her 2.10.405.2 and she said it needed updating to 1.77 something or other, I forget now. Now anyone knows that 1 is before 2? and 2.10.405.2 is the latest update. Mine is unbranded from CPW so I guess has more up to date software than there branded ones. I had to cut the call short for something but she is ringing back tonight.
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May 31, 2013
I'm thinking of migrating to Android to keep my customer records. Any decent database app for android?I'd like to be able to pull up customer or computer or job related info on my phone or tablet but also like to be able to see it on a windows pc too.
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May 28, 2010
I'm starting a new thread on this one because I don't know where it's going to end. Here's a review of what's happened so far. My original post: "Round 1"--My 6 month old Droid quit yesterday. I went to a Verizon service center near me and they searched within 30 miles for a replacement. None to be found. They said they would have one sent to me from "the warehouse", and I'd have it in 48 hours. That's acceptable, especially considering the fact that I didn't have insurance on it. My contacts and calender will come over from my GMail account, but I'll have to load about 50 apps and I assume any special settings I'll have to re-do. If the "Factory like new rebuilt" isn't as close to new as possible, it will go back and back and back until I get one as mint as mine was. I'm thinking positive and will let you know how I make out. "Round 2"--O.K. so far so good. I got home last night and had the note on the door that Fedex didn't leave it (no signature). Drove to Fedex location (10-12) miles away and picked up "like new" phone. I was impressed with the physical appearance. It looked truly "like new''. Called to activate phone-no problem. Did my *228 to program-no problem. I make my test call and the problems start. With the volume all the way up I can barely here the voice. When I take the phone away from my ear the display goes dark.In order to see the display to end the call I need to slide open the keyboard. So, no volume and no display when calls end. On the pnone with 2 levels of tech support for 1 1/2 hours and no luck. Said they would send out another "like new' to me but with the holiday I wouldn't get it until Tuesday. After some discussion they agreed to send it overnight Saturday delivery to my office by noontime. Believe it or not I'm not upset. Things happen. They are doing all the right things to correct my problem. By the way, all my contacts,photos,and favorites came over as I'd hoped. However only 1/2 my apps came over. That may be because I didn't give them enough time to. I'll keep you posted. Stay tuned for Round 3.
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Oct 4, 2010
I have just had the WORST customer service experience EVER with Motorola. It started early last week, and is continuing through today. Suffices to say, the automated system is useless, the customer service reps are all in Argentina, and no one hears what you say. They only hear what they have been trained to hear, and can not think outside of their little scripts at all. If I hear " I really do apologize for the inconvenience, can you hold while I look that up" one more time, my head is going to explode.Does anyone have an email address for someone in Motorola Corporate that deals with the Consumer Electronics portion of the business? Preferably someone with a title of VP or such? I'd like to have a nice conversation with them.
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Nov 6, 2009
I am a current BB user and am very interested in moving over to the Droid, but have concerns about getting my corporate Outlook email. We do not support Activesync; we have 3 methods for mobile access:
BEZ server for BB (not applicable with Droid)
GoodLink - I have not found that GoodLink is supported on the Droid?
VPN - this is how our iPhone users currently access email.
So I have a few questions:
Is GoodLink supported on the Droid?
Is VPN supported natively on the Droid - or is there a VPN client for the Drod? I am not a developer and don't want to mess with the root for any development, etc.
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Jul 17, 2010
My wife just got the Droid Inc, which was my first experience with the android os and I have to say, wow! I love it! My only issue is the Droid Inc doesn't support more than one exchange accounts and I have 6. I have read that the original Droid did support multiple exchange accounts, but haven't seen if the droid x does or not. Before I go through the trouble of ordering one and waiting on it to come in, can anybody confirm or deny if the droid x does support multiple exchange account and if so, is there a limit to that number.
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Dec 12, 2009
Everytime I send a text over 160 characters I get a response back from Verizon saying either the recipient doesn't support enhanced messaging (even though I'm sending a text to someone with the droid eris) or a different type of error message. Does anyone else have this problem, or is this something that is more a problem with my actual account?
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Jul 14, 2010
Not as familiar with the Moment as the Hero... Can someone tell me an easy way to write a custom PRL to the Moment? It is simply a few key strokes on the Hero but I am told the Moment needs CDMA Workshop to push the PRL.
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Nov 13, 2010
With a few thousand customers, only 2 have complained of this problem. They install the app, then put the phone in standby/sleep mode (i.e. turning it off, but not shutting it down). When they turn it back on, my app's icon is reverted to the generic green and white android icon and the title shows as the class name of the app instead of the title. And, of course, the app no longer works. I am at a loss as to what to do. It seems like an android bug to me. And I think both customers are using a Motorola Droid. Anybody else heard of this? I am not sure what to search for on Google.
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Aug 8, 2010
Ever noticed that all reviews are fairly glowing? I've tried to post a polite review that is less than spectacular and it has never been published. They are white washing reviews.
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Oct 24, 2009
Seriously? Anyone able to switch it? I cant seem to figure it out.
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Jan 22, 2010
Long time lurker. I have had an eris for awhile and numerous issues. I have sent 10 tweets and 4 emails to HTC and tried calling 5 times and keep getting disconnected. Someone picks up and then gone.
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Mar 3, 2010
I swear I tried this at some point and it worked, but I checked with Motorola about whether or not the GPS receiver will work when the phone is in airplane mode. They say it doesn't.Can anyone confirm whether or not the GPS (not aGPS, just good old fashioned, slow to download datum and get a fix GPS) works when in airplane mode?I'm traveling overseas to Japan, and only want to use wifi and GPS, so I thought I'd just leave the phone in airplane mode the whole time, but I'm really going to need GPS working (I'm using Maverick Pro for offline maps). I'd go out and try it, but it's snowing and crappy, and I don't want to sit outside that long
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Jul 4, 2010
I have the OTA update and have had several issues that through this forum I've tried to correct but it just keeps getting more frustrating every day. I was on vacation and was using it as an alarm only to find that if you don't turn off and on the alarm every day, it won't work (and I had it set to S-S). I miss calls all the time, all over town, going straight to voice mail. The dialer lags all the time (except when I accidentally hit the wrong number, then it works like a champ ). My voice mail programed pin hesitates every time, not like the lighting speed it used to run on 1.5; so much so I'm not sure it will go through sometimes. My email notifications stutter or doubles for the same email. The phone gets very warm when I haven't used it for several hours and within a good cell signal area so I know it shouldn't be working to get a signal.
With all that said, I really liked the phone on 1.5 and would kill to get it back to that but I don't see that as a viable solution.I stopped into one of the local stores and told the guy I wanted my phone to work like it used to.He said I needed to take it to one of the tech support shops and be prepared to leave it for several hours for it to be checked.So here is my question (finally).I want to take it to the shop in case it is a bad handset but I need to clear the phone of sensitive information first.I get all my work emails on my phone, many of them sensitive information, along with web site access to my company's internal system. I need to make sure that all that information is cleared from the phone before I take it in.
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Jun 26, 2010
Am I going to be able to get any flash support on my X on launch, or am I going to have to wait until the end of summer? I know on my incredible I got a flash and with a handy hacked apk from 2.2 I got full flash support, but from what I can tell i wont even get flash light on the X is that right?
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Mar 31, 2010
I do a lot of MMS where animated gifs and 3g2 files are quite common. After searching I found some old threads indicating android doesn't support anim. gif (back then), but found nothing on 3g2.
Is this still the case for gifs and what about 3g2? Different messaging app or browser perhaps? My bud's Hero plays anim. gifs fine and it runs android...
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Aug 30, 2010
Im currently running FRG22D newest version OTA update and i am rooted using SPrecovery... last question i have is i know alot of developers use 2.1 as a base pattern for their ROM's... am i still able to use ANY ROM i want or am i limited to only using ones that are formatted in the FRG22 series?? Thanks for all the help as i am learning alot.
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Jul 9, 2010
I can confirm that there is divx support and NO Xvid support.
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Jan 13, 2010
Most Motorola handsets will have multitouch from here on out.
In an interview with Laptop Magazine, Motorola CEO Sanjay Jha had this to say:"I think you will see us deliver multitouch in the majority of our devices going forward. There�s a complex set of factors, not all of them technical. But I think you�ll see us being proactive on multitouch because the user feedback on multitouch is very good."
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Feb 17, 2010
Development geeks have ALREADY got the HTC Desire ROM working on the Nexus One EURODROID - Google Android phone news. Its for nexus one and has watermarks so its not available yet but im sure this will accelerate the availability of flash for us.
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Jun 10, 2010
Is the hardware keyboard on the droid able to be used with flash? I tried playing a view games that require letters to be pressed, but nothing happens.
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Nov 2, 2009
I had assumed that the Motorola Droid supports the new multitouch APIs in Android 2.0, but the reviews of the device I've seen so far say that it isn't used, at least in the built-in apps like the browser (e.g: http://www.engadget.com/2009/10/30/motorola-droid-review/ ). Apparently though, it is supported on the upcoming GSM version of the same handset [url], so perhaps it is just an issue of whether the driver is included on the Droid version of the software. Can anyone with access to a Droid confirm whether the multitouch API works on it?
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Jul 19, 2010
I bought some awesome skullcandy headphones with a mic. 50/50 Ear Buds - Headphones by Skullcandy. They sound sooo good. Very disappointing though when i found that the mic didnt work with my droid x, however when I tried them on my friends Moto Cliq they worked mic and all! Whats up with that?
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Sep 24, 2010
I have a wi-fi adapter and I can make an ad-hoc network from my PC but can't use it as an access point via Connectify or Virtual Router. I tried getting a physical router, but had so many problems that I eventually gave up! I know there are lots of programmers out here, so can anyone put up a hack/mod for supporting ad-hoc networks on the Droid 1?
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Sep 20, 2010
I've read in many of the forums that one of the reasons for the official Froyo release for Droid X is problem with Exchange. Does the 2.2 leak from a month ago have a problem with Exchange?
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Jan 15, 2010
Anyone know where to find support for the ToggleSettings app by Cooolmagic? I have edited my "Low Battery" profile to set screen brightness to zero, but every time I activate that profile, the brightness sets to 80%. Doesn't make much sense. Also, when I plug my Droid's charger in, the profile switches to my "AC Powered" profile, as it should, but when I unplug it, it doesn't switch back to the profile it was on before plugging it in, as the settings in this rule state it should. Finally, there is a setting I can manually toggle called "APN Data (GSM)". The Droid is on the CDMA network, not GSM, so what does activating / deactivating this setting do?
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Apr 29, 2010
A buddy at work got an Incredible and he entered email address and PW and everything was set up for him automatically, full email/contacts/calendar sync, PIN lock/wipe set up.I was looking through some of the screen shots of the Incredible Exchange support, and frankly, Exchange support on the Incredible kicks the Droid's a** in this area.Image Gallery: Verizon HTC DROID Incredible; Functions and Applications | ZDNet Photo Gallery I'm impressed. HTC must have done a ton of work in this area, assuming that the basic exchange functionality in 2.1 on the Incredible is the same that comes w/2.1 on the Droid.If that support could be ported to the Droid (either as an entire ROM, or just the exchange support sliced off) that would be amazing.
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Aug 23, 2010
When is Android (2.2) going to add language support to Droid (such as Droid X) phones so we can see web sites in other languages? Also, we are unable to see videos that use Silverlight.
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Nov 17, 2009
Adobe Upgrades Air and Flash: Mobile and Multi-Touch Support Added - PC World
Both AIR 2 and Flash Player 10.1 support multitouch and gesture-based applications on touch screen devices. The beta releases are available as free downloads from Adobe Labs. Flash Player 10.1 runs on Windows, Macintosh, and Linux desktop platforms and x86-based netbooks. Devices supported include Android, Windows Mobile, Palm webOS, and Symbian S60.
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