HTC EVO 4G :: Sprint Customer Service Is Good / Getting Replacement
Jul 20, 2010
Did anybody over here get a replacement phone in the mail? I'm getting one for various issues plus the phone is completely dead right now.just wanted to know couple of things:How long did it take to arrive?What did u send back? phone & battery? or anything else..manual/box & etc.They said it might be here tomorrow or in 2-3 days...lol I guess I got really lucky also because they are all sold out everywhere & now sprint is sending to me directly & I didn't even have to leave my house.So far I'm liking Sprints customer service. But I feel really weird this is my first day without the EVO since June 4th.
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May 14, 2010
I know there are threads about Sprint's terrible customer service, but this one is a little different and more specific to the Evo.
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Jul 18, 2010
When I was on Sprint.com looking at accessories for the EVO I don't even own yet, a chatbox came up with this Customer Sevice Rep talking to me.So, I asked her when the Epic 4G was to be released, and she blatantly ignored me.I was hoping to bring better news, like, "I found the release date!", but alas,I cannot.
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Oct 24, 2009
Seriously? Anyone able to switch it? I cant seem to figure it out.
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May 28, 2010
i've tried out all the radios to test out which is the best for me..and i devided on the one that was based off the verizon radio..so i got an error message saying "You must be a Sprint Customer to use this feature" so i changed to the newest radio out 2.42.01.04.27 and i still get the same issue..what could it be?
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Jan 22, 2010
Long time lurker. I have had an eris for awhile and numerous issues. I have sent 10 tweets and 4 emails to HTC and tried calling 5 times and keep getting disconnected. Someone picks up and then gone.
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May 25, 2010
Reach Samsung Executive Customer Service - The Consumerist..What is "executive customer service"?
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Jul 7, 2010
call me stupid. I could not for the life of me figure out how to remove the preset Customer Service Speed Dial number 2. I would like to set #2 as someone else. Also are we only allowed 9 spots for speed dial on android phones?
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May 4, 2010
I was interested in purchasing a shield for my droid incredible. will you be making these anytime soon? if so could you tell me when they will be for sale or notify me? contacting SGP customer service.
We are expecting it to be back in stock by end of this week, if not by early next week.
If you have any more questions, please feel free contact our customer service department again at sgpstore.com@gmail.com.
I got this reply from them but what confuses me is it says we will have them back in stock, i didn't know they ever had them in stock to begin with. must have been a typo.
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Sep 14, 2010
I searched "contacts" and didn't see anything. I have a Moto Droid 1, was chatting with someone who has a Epic and their contacts app has a bunch more fields. I tried about 6 free ones from the Market and they all stunk really bad. I don't mind paying for one, I just want something that offers more than what I got. Also, would it be possible if I found somebody with a Samsung Epic for them to pull the .APK off their device and me putting it on mine? Mine's rooted if that helps.
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Jul 6, 2010
Does anyone know of a software app for the PC that would be a good replacement for MPE, MPE is probably the best free software I have ever used and now I'm on a HTC desire i really miss the features. E.G, Texting from the phone via desktop PC / Wireless Syncing to outlook.
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Apr 19, 2010
Does anyone know of any good home replacements on 1.5? I've only used sense, home, and slidescreen, none of which I am super happy with. Helix Launcher looks great, but I think is only 2.1.
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Nov 13, 2009
I love my Droid.But I need a better dialer that sorts my contacts using T9.I have way too many contacts to scroll through them all.Anyone know a good one that works with the droid.
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Jun 29, 2010
Is there a good replacement for the HTC Sense UI lockscreen? I have found a few other good ones, but they close when I hit the Home Button. I find this annoying, and I still want to use the standard Sense UI. I'd use something like the regular Homescreen, but then I'll make myself use Live Wallpapers. I also need it to have music controls, since I frequently use music on my Eris. Sorry if that sounded demanding.
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Aug 11, 2010
What is a good free lock screen replacement? I tried lockbot, but it changes style on every lock, and it has some weird bug where if I use the button to lock it, it goes black, then the unlock screen appears (screen doesn't turn off). I do not care much about theming it myself as long as it has a halfway decent theme to begin with, but I do not want to pay for it (yes, I am cheap :P ) and want to get rid of the lag associated with the default lock screen.
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Oct 4, 2010
I have just had the WORST customer service experience EVER with Motorola. It started early last week, and is continuing through today. Suffices to say, the automated system is useless, the customer service reps are all in Argentina, and no one hears what you say. They only hear what they have been trained to hear, and can not think outside of their little scripts at all. If I hear " I really do apologize for the inconvenience, can you hold while I look that up" one more time, my head is going to explode.Does anyone have an email address for someone in Motorola Corporate that deals with the Consumer Electronics portion of the business? Preferably someone with a title of VP or such? I'd like to have a nice conversation with them.
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Jul 7, 2010
Recently replaced the HTC Sense launcher with ADW launcher, which I highly recommend! However the HTC mobile data widget has now disappeared and I can't seem to find it. Anyone know how to get it back or a good replacement?
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Aug 2, 2010
Anyone found a good lock screen replacement? Ive tried LockBot and Lock 2.0 neither seemed to work correctly on the X.
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May 26, 2010
I (like hundreds of others) have had a call quality problem with the two Droid Incredibles I purchased for my wife and myself when they were released on April 30th. Verizon recognized that there was a problem and replaced both devices with ones manufactured about a month later (5/02) and the same issue with poor voice quality continued.
We love the device EXCEPT for the lack of ability to understand callers. So, I asked Verizon to extend our 30-day opt out to give them an opportunity to work out the issues with this device. I just received a call from Verizon customer service (which I could barely understand) and was told they would not extend the 30 day period and my option was to live with the poor sound quality or switch to another device. Verizon has no other devices that were interested in at this time so well be canceling these two lines (and one other) and returning to T-Mobile. T-Mobile may not have the best coverage, but they do have great customer service, unlike Verizon.
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Jul 29, 2010
I have an HTC Evo that hangs up on everyone that calls me.I keep the phone in my pocket and, in trying to pull it out to answer a call, my leg slides the bar.I could keep the phone in my pocket upside down and then I would answer every call but that isn't much of an alternative.I am looking for something that overrides the Sense's lockscreen/answer screen.I tried both GoTo and WidgetLocker.Both are great programs but neither addresses the incoming call issue.
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Aug 26, 2010
Was just thinking about replacing my Eris, and was wondering if the Incredible would be the logical step up from the Eris. I like the Eris a lot but there ARE a couple things that I think I'm getting tired of. First is it's slow most of the time, and second, the camera is just not living up to my expectations. Anyone have opinions on this?
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Aug 2, 2010
Is there a good sample application for creating android services that run in the background?
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Aug 5, 2010
So I wrote a thread earlier that flash 10.1 sucks with little to no internet sucks. Which is normal but with wifi turned on at home, I couldn't watch my anime on my phone. Which was really disappointing. Are you guys having problems with the flash player or is it just me? Video was choppy or took forever to load. Plays a few seconds then loads again. So I couldn't get halfway through the episode.
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Dec 25, 2009
I came from the BlackBerry world, and they have these great charging pods that you can set your device in and it charges it upright. Works great to just keep on your desk and keep the device charged throughout the day without having to plug and unplug a cable. Any good options for this phone?
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Feb 19, 2010
I just starting trying out other home replacement apps. Sence seems to be the best. I would like to try home++. I think its only for 1.6 because I can't find it in the market. What are you thoughts on home replacements for the Sprint Hero.
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Dec 29, 2009
At complete fault of my own in a move I should have known better than to do, my phone decided to hang out for a few minutes on the bottom of my oven, face up, while it was on at 375F. The phone is actually surprisingly great - everything still works, makes calls, cam and rear speaker seem unaffected - but the back battery cover is messed up now. Because I'm optimistic and dumb, I went to Sprint to see if I could get a replacement door from them. No go. Then I checked HTC's website, and they don't seem to sell anything for this phone at all (exaggeration). Ultimately I plan to wrap my Hero in one of those jelly cases, but I already own one and I'm away on vacation and refuse to by another. Still, despite being wrapped up incognito, I'll be secretly bothered by my less-than-perfect phone, so I really want to order another one.
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May 27, 2010
I've found this great home replacement app called launcherpro that is wayyy faster and smoother than the sense home. I currently have this set as my default home, so I just pull up taskiller to kill off sense and free up some memory. Even though I kill sense off with taskiller I see that sense has started back up every once and awhile and was wondering both why it starts back up and whether there is a way to stop it from doing so? Also, will killing sense like this lead to any problems down the road?
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Jul 20, 2010
I don't like photo gallery anymore its slow and annoying I want the stock photo app does anyone know where to get it?
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Dec 5, 2009
I love the Hero, but would really like to be able to change icons, text, themes, ect.
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Aug 11, 2010
I have had 3 replacement phones since launch. EVERY TIME I had the warranty replacement done they have charged me an additional $18 activation fee. It appears to be a scam on Sprints part. Watch your bill for this bogus charge then call and make them take it away. You should NEVER have to pay activation on a warranty replacement phone.
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