Sprint HTC Hero :: No Sprint Service - Fail Roaming
Jul 5, 2010
When traveling near my home area I encounter areas with no Sprint service. The phone roams into Verizon network which is very strong in my area. Beginning last week when I attempt to make a call when roaming on Verizon I get a message stating Verizon can not verify this phone number unable to make call. I contacted Sprint about the problem. They suggested a few things i already did, update PRL and profile etc.... which did not help. They told me there was nothing they could do because they cant guarantee service on their phones when roaming. This baffles me because phone roamed fine on Verizon for 6 months all of a sudden it doesnt. Any ideas on how this can be fixed? About 30 percent of my home town has no Sprint coverage so I guess I am just SOL.
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Sep 16, 2010
after installing 2.2 on my hero, everything was working fine, until now. im having problems with my text messages, they wont send under sprints network, if i put it in roaming then they send right away, but roaming has awefully slow (1x) network speeds, but if i put it back to the 3g network speeds of sprint then everytime i try to send a text it just swirls in circles (the little thing next to the message) and wont send. is this sprints network being down? or does this have to do with the 2.2 update?i dont think its sprint because my mom and sister arent having any problems with there phones from the same plan. but i tryed restarting many times, taking out and leaving out the battery, putting it in airplane mode and turning that back off to reset connection, iv tryed everything and cant get it to work, so idk what to do, and i dont understand why if it was a software problem with the 2.2 installation, why would they send in roaming but not on sprints network?
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Apr 15, 2010
why it would be stuck on roam?
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Nov 10, 2009
Just wondering if anyone knows how data roaming works with Sprint. I was in an area where I was roaming but it seemed as though the Facebook app was updating. Maybe I hit a pocket of wifi access, I dunno.So, is data roaming happening? If so, is it included under the "no roaming charges" umbrella that comes with the Everything plans or could be be charged for roaming data?
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Feb 4, 2010
My Hero has been stuck on roaming since Tuesday night and now has no EVDO service after a tech had me do a soft reset and update my profile.The Sprint store told me last night that they just received a bulliten about this and for some reason it only affects HTC heros on their network.I was given two different stories by techs over the phone and am really unhappy. It seems a bit odd that nobody has posted about it here.I live in Houston Texas.
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Aug 4, 2010
You can now force roaming on the Hero: Mod to enable forced roaming - xda-developers
The current mod is for Fresh 2.3.3, but this can be ported over to other ROMs.
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Jun 30, 2010
I have been a Sprint customer for a very long time. My wife and I both have smartphones and we have the Unlimited 1500 plan. To my knowledge, this includes everything (excluding International calls.....which I know for a fact thanks to an $1800 fraud that was on my bill 2 months ago). I digress, data roaming is included as a part of this plan as far as I know.
I checked my bill online yesterday, and there was an alert that I have used 3800+KB of data roaming.
Now....let me start by saying, yes, I do have the setting checked to allow for data roaming (as to my knowledge, it's included in my plan). I do have the Hero (my second one) and for the life of me, I can't figure out why it goes into roaming mode more than any other Sprint phone I've ever owned. My wife's phone could be sitting next to mine, and I'll be roaming while she is not. That being said, I can guarantee there have been instances where I've roamed and pulled down data (checking email, automatically checking weather/facebook/twitter/etc, internet) and I've never seen this alert on my account.
I called Sprint last night to question it, and they put a $20 service credit on my account. That's all fine and great, as I'm not going to turn down free money, but I had explained that my concern was that the alert is showing up to begin with. I even explained that while I appreciate the credit, I'd rather just have this situation resolved so that I don't have to call back next month if these charges appear.
My question is this, has anyone ever seen this before? I am rooted, I am running Fresh 2.1.1 and I have the latest SPRINT radio flashed from Flipz' website. I have had this setup for a little over 2 months now, so this isn't the first billing cycle that this setup has seen. I can't figure this out for the life of me.
If this continues to be a problem, it's either going to require a new device or a new carrier. I live in a very populated western suburb in Chicagoland and have NEVER had a problem with roaming or poor signal until I got the Hero in October.
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Dec 29, 2009
I was unexpectedly away from home, but using the device quite heavily, and didn't have a method to charge the battery. Once the battery had drained to about 3%, I switched the phone off. I ended up needing to make another call. The phone booted, but all core apps returned a force close message. Phone, Maps, Google Account, all the main stuff. Other apps would launch and function with no problem though. I rebooted the phone again thinking there would still be just enough juice to allow a phone call, but while booting, the battery totally failed.
Once I had a change to plug in the charger, all core apps continued to fail, even though the phone now had plenty of power. Even after a battery pull, the same issues continued, rendering the phone pretty much useless. No phone link, no network, nothing. The phone is rooted and I'm currently running Fresh ROM v1.0, so lacking anything else to do, I performed a Nandroid restore from about 2 days ago and that seems to have fixed up the problem. (I did not want to resort to the RUU)
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Jun 6, 2010
I'm heading to Halifax, Nova Scotia for a week and will be bringing my Hero with me. I'll be calling Sprint customer support to see what options are available for voice and data, but I trust the advice of folks in this forum.
Is there any international voice and data plan that i can sign up for so that I don't end up paying sky-high roaming rates? I really don't want to have to keep my phone in airplane mode the whole week. Any advice from travelers to the "Great White North" would really be appreciated, eh?
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May 28, 2010
i've tried out all the radios to test out which is the best for me..and i devided on the one that was based off the verizon radio..so i got an error message saying "You must be a Sprint Customer to use this feature" so i changed to the newest radio out 2.42.01.04.27 and i still get the same issue..what could it be?
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Nov 13, 2010
So I flashed CM6 tonight and everything seemed to go fine.However, I have NO SERVICE at all with it. I did revert back to previous stock ROM and had service just fine.Reinstalled CM6 thinking maybe that would fix it - no go.If it is not one thing, it is another anytime I try to install a new ROM.
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Jan 31, 2010
Tried to access it today and it was saying that i was entering the wrong pin. I know for a fact that it was right. Now i'm locked out of it and it says to call sprint to continue. I talked to them for about 45 minutes, they switched me over to HTC for another 30 and then back to sprint for another hour. They had me hard reset the phone twice and it didn't do anything. Was on the phone with advanced tech for the last hour and they finally said to wait 2 hours and it should reset itself. Well, it's now been about 5 and it still won't work... Any ideas on how to get it to work?
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Mar 18, 2010
My Hero is going haywire. I was trying to download some apps from the market today and they don't want to start. So I rebooted my phone to see if it made any difference. Now when it starts up I get error messages that the com.android.phone and a few others are not working and have to force a close. I have no service either. All the installed apps and components are working but not phone itself. I am with Cellular South in Mississippi and my wife has a Hero also which is working normally so I know it's not a network issue.
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Feb 25, 2010
Is there any API available for dictionary service for android like that of Maps, Weather,etc.? How we can have a dictionary service in android apps?
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Apr 1, 2010
I just starting having this issue today. When I turn my phone on. I have no service and all my apps no not working and they have to be force close. My phone is not RAM Or ROM. I also tried to uninstall some apps.
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Dec 22, 2009
I had a weird issue that has sprung up twice now with making phone calls and I wanted to see if anyone else was experiencing the same thing. Visually everything looks like it is functional with my phone service on the phone. I have bars, nothing out of the ordinary. However, I can't make any outbound calls either through my contacts or by manually dialing. I the number pad and it makes the response noise but doesn't actually type the number. In contacts, I hit call and the same thing happens. The fix I have found is just to soft boot the phone. Now I hear you all saying "No big deal, just restart." Yeah, it is no big deal unless I have to make a call in an emergency say calling 911 or things of that nature. Waiting for 5 minutes for my phone to reboot in an emergency can cost lives. I know I am being a little dramatic, but c'mon, at the end of the day, it is a phone and it is having trouble making calls.
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Nov 6, 2009
I thought this phone was going to be great, especially coming from 4 instincts (btw, the last one was working just fine, finally) I was just getting tired of it and really like the options the Hero offered and when working, it's great. I am getting this error message:
Sorry! The process android.process.acore has stopped unexpectedly. Please try again.
It is not allowing me to use the phone at all, it says no service. Even the sprint website has my phone greyed out as if it don't exist. Now if I do a hard reset, everything comes back on, but I lose everything. This is my second Hero and I am hoping that there is a fix. I went to HTC email support site to try and get a solution and it is down, getting really frustrated with this phone. I downloaded apps from the market and transfered music to the sd card.
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Sep 4, 2010
I've noticed more than once my Evo will not switch back to the Sprint network after roaming. At my house I get full signal so it's not a quality issue. It just seems like the phone won't switch back! If I reboot the phone all is ok again.
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Feb 5, 2010
I am leaving the country and would like to be able to check my email using wifi, but want to prevent getting roaming charges incase the data/phone connection kicks on. I know that if you turn on airplane mode, it will not allow you to turn on wifi. Is there a way, or an app that will allow you to do this.
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Jan 9, 2010
I just got my invite to Google voice and I was super excited, but then I found out there were some issues with Sprint playing nice with GV. I have a couple of questions for any of you using GV with sprint network. FYI, I have the any mobile any time plan. Questions:
1. I understand that sprint treats GV as a landline call, does this mean that it will eat my minutes with every call? also, is there a workaround for this? 2. should I get a google number or keep my number 3. if i get a google number can people still call my old number? 4. I read a lot about call forwarding and some *28 and *73 options, but i couldn't wrap my head around what to actually do. I know sprint dropped some 20 cent charge, but I also read that in some situations that charge still applies. 5. can you cancel out of the service after you have signed up.
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Nov 22, 2009
My phone was almost dead today so I just turned it off. When I got home and plugged it in and turned it back on I didn't have any service. It says no service. I have turned it on and off several times and have taken the battery out and put it back several times and nothing works. I have only had the phone for approximately 3 days. Anything I can do to fix it myself? I can't even pull up the phone pad or certain settings because I get an error message. I called technical support but because I can't get to the phone pad they can't help me.
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Mar 24, 2010
A few of us at work are wondering if we can use the google map or anyother type of locating device on our phones without phone service. Does the google maps show our location using the cell towers?
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Jul 27, 2010
Since FB refuses to sync with my contacts, I deleted my FB for HTC Sense account and tried to create a new one. All afternoon yesterday and now this morning I got the message: "Service Unavailable at this time."
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Oct 29, 2010
I rooted my sprint HTC hero and installed CM6 on it the other day, and everything is working great... except voicemail. I was using the Sprint VVM app, and that worked, but I got that annoying SMS message with each new voicemail, so I decided to switch to Google Voice (for voicemail only). It seems to work, except when my friends (who also have Sprint) call, and I don't answer the call, they either get a fast busy signal or they hear a voice say something like "Call cannot be completed. Goodbye" and then it hangs up.
Calling from land-lines and other cells seems to work ok? I just enabled Google Voice today, so do I need to wait a certain amount of time before it works Sprint to Sprint, or? Has anyone else seen this before? I should mention, it only happens on unanswered calls. If i dismiss the call before it's done ringing, it properly goes to google voicemail.
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Oct 24, 2009
Seriously? Anyone able to switch it? I cant seem to figure it out.
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Jul 5, 2010
I have read a couple of threads that touched on this ring issue, but was unable to find any that had a solution or work around.Since the 2.1 update and the OTA update, many times when an incoming call comes, the phone doesn't ring. If I happen to be in front of the phone, I can see the screen change showing an incoming call.If I am listening to Pandora Radio, when the phone rings, Pandora stops, but the phone never rings.If I am not near or looking at the phone this results in missing the call.If I shut off the phone and re-boot it appears to ring fine, but at some point later in the day or week it will quit ringing.I normally never turn off the phone. Should I start to re-boot every day?
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Apr 28, 2010
Please Post all Sprint Hero update rumors here. This not to be confused with the " Official 2.1 Thread. I would also sugest to our ever so patient moderators to move any post of this nature to this thread. Let's clean up the forum and when the update is out out we can get rid of all this with one flush.
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Aug 12, 2010
Is there a app out there will back up all my phone contacts to the sd card?
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Feb 18, 2010
Is there a way to send text messages automatically when entering sprint network. Sometimes I send text messages while on the train. I set it to Sprint only to avoid roaming charges. My old phone would automatically send. This one I have to resend. Are there settings to auto send when entering the sprint network?
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Apr 12, 2010
I searched up Android 2.1 on Google and I Found a website with Sprint Hero - 2.1 leaked! "Website: Sprint HTC Hero Android 2.1 Upgrade Leaked" Rumors have been flying around the web about Spring releasing an official Android 2.1 upgrade for their HTC Hero mobile phone.The dates for the Android 2.1 upgrade for the Spring HTC Hero have been speculated to be either on April 29th, and others simply by the end of April.But according to BlogsDNA.com, hackers at XDA Developers forum have leaked a Sprint HTC Hero test ROM marked:
RUU_Hero_C_Sprint_2.20.651.1_signed_test The stands for Radio Unit Update, and is a common package that HTC phones of all kinds use, from Windows Mobile Phones to Android Roms.Without a doubt, the remaining days in the month of April building up to be full of high profile mobile phone announcements.Expected this month (April) are the HTC Incredible and Nexus One at Verizon, and now this, the Sprint HTC Hero Android 2.1 upgrade.
Rumors were also spreading about a possible iPhone / Verizon deal being announced.We ve already had the iPhone OS 4.0 announcement.And of course, I would be remiss to leave out the iPad announcement from Apple.
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