Sprint HTC Hero :: Data Roaming Charges Showing Up On Bill?
Jun 30, 2010
I have been a Sprint customer for a very long time. My wife and I both have smartphones and we have the Unlimited 1500 plan. To my knowledge, this includes everything (excluding International calls.....which I know for a fact thanks to an $1800 fraud that was on my bill 2 months ago). I digress, data roaming is included as a part of this plan as far as I know.
I checked my bill online yesterday, and there was an alert that I have used 3800+KB of data roaming.
Now....let me start by saying, yes, I do have the setting checked to allow for data roaming (as to my knowledge, it's included in my plan). I do have the Hero (my second one) and for the life of me, I can't figure out why it goes into roaming mode more than any other Sprint phone I've ever owned. My wife's phone could be sitting next to mine, and I'll be roaming while she is not. That being said, I can guarantee there have been instances where I've roamed and pulled down data (checking email, automatically checking weather/facebook/twitter/etc, internet) and I've never seen this alert on my account.
I called Sprint last night to question it, and they put a $20 service credit on my account. That's all fine and great, as I'm not going to turn down free money, but I had explained that my concern was that the alert is showing up to begin with. I even explained that while I appreciate the credit, I'd rather just have this situation resolved so that I don't have to call back next month if these charges appear.
My question is this, has anyone ever seen this before? I am rooted, I am running Fresh 2.1.1 and I have the latest SPRINT radio flashed from Flipz' website. I have had this setup for a little over 2 months now, so this isn't the first billing cycle that this setup has seen. I can't figure this out for the life of me.
If this continues to be a problem, it's either going to require a new device or a new carrier. I live in a very populated western suburb in Chicagoland and have NEVER had a problem with roaming or poor signal until I got the Hero in October.
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Jan 18, 2010
I need to know how much Verizon charges for data roaming.
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Sep 6, 2010
I'm heading up North with my new X and want to reduce the VZW data roaming charges in Canada as much as possible, but without losing or reducing my Exchange email service.
I will:
cut back on unnecessary browsing.
stop downloading videos!
turn off background data.
turn off HTML for emails.
use Wi-Fi when possible.
turn off GPS.
Is this the right approach? Any suggestions on other uses or apps to avoid?
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Nov 10, 2009
Just wondering if anyone knows how data roaming works with Sprint. I was in an area where I was roaming but it seemed as though the Facebook app was updating. Maybe I hit a pocket of wifi access, I dunno.So, is data roaming happening? If so, is it included under the "no roaming charges" umbrella that comes with the Everything plans or could be be charged for roaming data?
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Jun 6, 2010
I'm heading to Halifax, Nova Scotia for a week and will be bringing my Hero with me. I'll be calling Sprint customer support to see what options are available for voice and data, but I trust the advice of folks in this forum.
Is there any international voice and data plan that i can sign up for so that I don't end up paying sky-high roaming rates? I really don't want to have to keep my phone in airplane mode the whole week. Any advice from travelers to the "Great White North" would really be appreciated, eh?
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Jun 26, 2010
I have the Everything Data Family 1500 Share Plan.Just check my data usage today. What is this Roaming Data Charge?I was in USA and in the states all the time.Anyway to avoid this in the future? There's no charges now, but it could get worst.
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Jun 29, 2010
Does anyone know/have experience with avoiding int'l roaming charges? I called verizon and the rep said that I would roam anytime my phone is on, and that I would incur charges, which is NOT what I want. I don't need 3G or any other type of phone or data connection associated with the network. All I want to be able to do is use Fring/skype/googlevoice through a WiFi connection. I've been reading and am getting confused with all this 'APN' on/off stuff. Can't I just put the phone in airport mode and connect to WiFi through my DINC?
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May 29, 2010
I live in the UK and i'm travelling to New York next week, i have an X10 and my girlfriend has an iphone (both on T-Mobile) does anyone know what i have to do with the settings on both to ensure T-Mobile dont bend me over with the roaming charges.
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Apr 18, 2010
I am lucky enough to be going to USA soon but do not want to be charged for data charges etc. What is the best way to close donwn anything that may cause me to be charged, I would like to keep wi-fi running.
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Aug 17, 2010
Slightly off topic, but for Desire and you lot seem to know your stuff. I'm travelling in the states for a month. Is it worth getting a local sim or just paying the crazy roaming charges. If local sim, what's the best way to get one?
I only really need the internet side of things. Will occasionally check voicemail and the odd text, but those costs will be small. Cycling Vancouver to San Fran so having unlimited access for those 2 weeks would be a massive help. Any ideas? I'm on O2 with an unbranded Desire.
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Aug 24, 2010
New to this whole Andoid/International calling? Can someone please suggest a step-by-step app so I can make calls FROM China to the US without Verizon raoming charges? will it even work? or is all lines of communication off? What about SMS? what app should I use for that if voice is not an option?
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Sep 16, 2010
after installing 2.2 on my hero, everything was working fine, until now. im having problems with my text messages, they wont send under sprints network, if i put it in roaming then they send right away, but roaming has awefully slow (1x) network speeds, but if i put it back to the 3g network speeds of sprint then everytime i try to send a text it just swirls in circles (the little thing next to the message) and wont send. is this sprints network being down? or does this have to do with the 2.2 update?i dont think its sprint because my mom and sister arent having any problems with there phones from the same plan. but i tryed restarting many times, taking out and leaving out the battery, putting it in airplane mode and turning that back off to reset connection, iv tryed everything and cant get it to work, so idk what to do, and i dont understand why if it was a software problem with the 2.2 installation, why would they send in roaming but not on sprints network?
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Feb 3, 2010
I'm about to take my Hero overseas for the first time, and having seen loads of people stung with huge roaming charges for data, I want to make sure I don't end up paying anything.I have Data Roaming unticked in the Mobile network settings, is there anything else I need to do?
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May 6, 2010
Here's a question that comes from an unclear view of how things work : can a a phone be data roaming without being voice roaming? If so how can a begin data roaming event can be detected? This question came to me from the DDMS options , where one can have" data roaming " and "home voice".
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Jul 1, 2010
can you guys give me simple procedures to make sure the data roaming is not allowed, i am going overseas and want to only make use of text and network for phoning! but i dont trust i wont end up with a massive bill
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Dec 17, 2009
I was trying to find out from T-mobile, how long 15 PAYG foreign Data roaming (I'm from the UK, but travelling to Belgium for a few days) would last. I know it depends on usage, but they couldn;t tell me if I, say, checked my emails a couple of times and used the GPS a couple of times a day, how big a chunk of my 15 it would take.
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Dec 15, 2009
I'm on a tmobile contract, free mobile, included, and I notice there's an option in my hero's setting which is unchecked at present for data roaming. I tried checking it, and it warned of the prospect of extra chrarges. Will this be the case, with my contract?
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Nov 24, 2009
My battery charges 2x faster now than before the update last week. Today I when I got off work, my battery was at 30% (lots of usage during and work in a plant). I put my phone on the charger at 5:30 pm. It's now 6:34 pm and my battery is at 98% charged. I'm using the standard charge provided by HTC.
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Jul 5, 2010
When traveling near my home area I encounter areas with no Sprint service. The phone roams into Verizon network which is very strong in my area. Beginning last week when I attempt to make a call when roaming on Verizon I get a message stating Verizon can not verify this phone number unable to make call. I contacted Sprint about the problem. They suggested a few things i already did, update PRL and profile etc.... which did not help. They told me there was nothing they could do because they cant guarantee service on their phones when roaming. This baffles me because phone roamed fine on Verizon for 6 months all of a sudden it doesnt. Any ideas on how this can be fixed? About 30 percent of my home town has no Sprint coverage so I guess I am just SOL.
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Dec 24, 2009
Whenever I leave my home Wi-Fi hotspot, my phone seems to pop up with a notification, asking me if I want to go in to roaming mode (or something along those lines - I can't remember the exact phrase and I can't recreate the notification without leaving the house). I've only noticed this when I've come to pull the phone out of my pocket. I tell it to just carry on using my mobile network for data connectivity.
When I return home, instead of returning to the Wi-Fi network, it carries on using my mobile network for data connectivity.
How do I get the phone to automatically switch to using my mobile network for data when I'm not in my hotspot and then to automatically switch back to it when I am in the hotspot? It's driving me mental at the moment, and there doesn't appear to be anything obvious in the phone or any documentation!
What do I need to do for network connections to be implemented automatically?
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Oct 18, 2009
Indeed HTC is working on a fix for these issues, but here is what You can do to fix the application in the mean time. I was getting 2 hours "Heavy" (texting,data,wifi,high brightness) use before.I read somewhere that there it is a battery issue caused by the defaul HTC (or android, idk) application.The work around is for sms to something other than the included app as the default action for text messaging. This is accomplished installing another handcent sms or various other apps that you may find by going to the market and searching SMS.After installation go to the contacts list and send a text to a contact.A screen should pop up and ask which messaging app you would like to use. If i does not ask you, then you should go to Settings> Applications> Manage Applications> It will take a minute while your phone computes the space taken up by each app.Click Messages> and Tick Clear defaults if it is available. Viola! substantial battery boost and faster charges.you can verify that your phone is now using less power by rebooting then shut of your screen by pressing the end key wait for 1-5 mins mins without touching it now quickly settings> about phone> status all the way at the bottom your phones "Awake Time" (not up time) should be below %40 (mine is between 10-40%) day to day if this is not the case your phone has other issues and I will try my best to help you out
I have also heard that by letting you device go to sleep immidiately after turning it on it enters a weird device state that causes %100 cpu usage. though i cannot confirm this i always flip to the next screen and back a few times and check my twitter and what not to make sure.
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Apr 15, 2010
why it would be stuck on roam?
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Feb 4, 2010
My Hero has been stuck on roaming since Tuesday night and now has no EVDO service after a tech had me do a soft reset and update my profile.The Sprint store told me last night that they just received a bulliten about this and for some reason it only affects HTC heros on their network.I was given two different stories by techs over the phone and am really unhappy. It seems a bit odd that nobody has posted about it here.I live in Houston Texas.
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Aug 4, 2010
You can now force roaming on the Hero: Mod to enable forced roaming - xda-developers
The current mod is for Fresh 2.3.3, but this can be ported over to other ROMs.
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Aug 11, 2010
I have had 3 replacement phones since launch. EVERY TIME I had the warranty replacement done they have charged me an additional $18 activation fee. It appears to be a scam on Sprints part. Watch your bill for this bogus charge then call and make them take it away. You should NEVER have to pay activation on a warranty replacement phone.
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Sep 23, 2010
I thought that we were allowed 300 MB of data roaming without running into overages. I checked my bill today online and it said I use 981 KB out of 0 KB of data available while roaming, but it said I was charged $0.00 for this.
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Nov 15, 2010
With the 2.1 upgrade, I have a little question about mobile network settings.I do not have 3G and do not have a monthly data plan. In 1.6, all I had to do was tick off "data roaming" in the Mobile Network Settings to make sure I do not ever connect to the 3G network.In 2.1, there are "Data Roaming" and "Data Traffic". If I were to tick off "Data Roaming", would that mean that the "Data Traffic" is no longer in use either, even if its ticked on? I do not want to tick off the "Data Traffic" option because it leaves a huge ugly picture on the notification bar.Any help would be greatly appreciated, as I do not want an abundance phone bill due to this!
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Jun 26, 2010
as in subject i occasionally get data charges, possibly because of something that i am doing inadvertantly, is there a way to stop my desire from going on the t-mobile internet or at least asking me prior to doing so?
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Jun 18, 2010
Strange curious thing, but, in All Contacts, even in Google, the contacts I have in Groups like Family aren't showing. I have to actually go into that contact set to get them to show. I would have thought that All Contacts, would have actually been all not some.
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Jul 5, 2010
Working on a Sprint HTC Hero that was recently upgraded to 2.1.
But the contacts when added as a google contact only show up under "all contacts" in google and not on the phone itself.
At first, I worked around this by logging into google to manually switch the contacts to "my contacts" and it then showed up on the phone.
Now, I figured out that when adding the contact on the phone, I have to choose "null" as a group label for the contact to show up on the phone.
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