HTC Incredible :: Phone's Shattered Incredible Screen
May 2, 2010
So i think i might have the first shattered Incredible screen. I dropped it from two feet onto the metal camera protruding part. It hit with very little force. You can barely even see the mark from falling. So i pick it up and notice the entire screen is shattered when the screen was face up, the screen didn't even hit the ground! I can't believe how thin the Incredible screen is, it literally crumbled jut from the force of a light fall. I'm unimpressed in the build quality of the glass. I want to contact HTC about this and see if they can help me out, it seems like a manufacturing defect, maybe a weak screen? I need to find the biggest case that i can find for my replacement, one that could absorb a fall if it falls on the back part. I am thinking maybe a pillow as a case? That might help. Now im out ANOTHER 100 bucks to make an insurance claim on this. I highly recommend people keeping the insurance, the screen blows up even if it is not directly the part that hits if it is dropped.
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Jul 13, 2010
My phone is 2 months old so clearly im not due for the new every 2. I am always so cautious with my phones. Had a verizon case on. Been a verizon customer since it was Cellular One. DONT HAVE INSURANCE because its such an extra added monthly expense. We have 3 phones, pay $200/month to Verizon Wireless. Unfortuantely, as i had read, the Incredible is way delicate and it dropped maybe 18 inches and boom its history. Do you guys suggest anything to get a replacement? Do you think they will work with me if i handle the situation in any specific way?
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Nov 10, 2010
Now I have dropped my Inc many times (I have the rubber case) and never had a problem. Well on Sunday I was coming home from the airport and dropped it perfectly about 3 feet directly on the screen on a rock and kablooey, it was shattered. I mean ruined to the point where you couldn't touch it without getting cut. However it actually still worked perfectly, but for obvious safety reasons I needed to get a new one. To make a long story short I got Verizon to send me a new one, and I couldn't be happier. Now they explained that I didn't receive a new one or a refurbished one, rather one that was returned immediately by someone.
It looks great, works perfectly and is running faster and smoother than my old one did. This is even after I did a backup from AppBrain to re-download over 130 apps. My only sadness is that I lost all my levels on Angry birds, and that I had to reset up my phone with all the little personalizations that I had before. Has anyone else had a similar experience with their replacement. My old phone (one that had received the update) It was constantly bogged down, and got better once I did a factory reset, however it still wasn't as smooth as my new one.
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Jul 1, 2010
So how few options do I have? I dropped my incredible on the garage floor and it hit in the corner and shattered. It still works fine, but I had to put some tape below the screed near the optical sensor to cover the sharpness from the cracks where the screen protector doesn't cover.
Anyhow, I did not get insurance as I'd never used it in the 15 years I owned a cell phone... murphy's law of course. I went to a Verizon store and they gave me a phone number of a 3rd party repair guy. He's closed for the day so I started to Google stuff and it seems that I am up the creek. The screens are the reason they are not making these as fast as they'd like so I assume there are none available. I cannot find any info on repairing them... not looking good is it?
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May 4, 2010
Just wanted go give a heads up to those that are using the Verizon silicone case, or other similar tight fitting cases. I had to take my case off to get to the battery, and somehow applied pressure to the phone in such a way that I shattered the camera lens.It's totally my fault, I should have been more careful and paid better attention to what I was doing. Just wanted to let you know that damage is possible if you aren't careful.
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Nov 17, 2010
All I can say is damn, My phone fell out of my pocket today and the screen shattered. Luckily I bought it at bestbuy and bought the warranty on it. So I took it in and gave it to them. They gave me some shitty replacement phone and mailed mine off. I have to wait 3 weeks to get my phone back! I haven't had my but only 1 week and 3 days. I love my Aria but damn is it fragile. I do have one one question, I have always wanted a Nexus One is that phone better than the aria and is there any way to put HTC sense on it? If so to both then I will probably buy one unlocked.
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Oct 21, 2010
The screen is shattered which sucks. It's still usable but looks horrible. I have insurance on it so I have some questions as to the whole procedure i'll have to go through when I bring it to verizon.
1: Does my insurance cover if I drop it?
2: Do I have to get a new phone or can they send it in and get the screen fixed?
3: Do I have to pay for a new phone? If so will they then send me a new one and let me keep my old one so I still have a phone while I wait?
It sucks because I've never dropped it, and it was just my luck that it falls right on the screen.
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Feb 20, 2010
So I got my Eris on Wednesday and dropped it today and did I mess it up. It feel from about waste level, I'm 5'8 so it wasn't that high. I even slid my foot out to stop a direct hit to the ground which was successful. However this didn't help at all. The entire screen shattered but the phone still works. I know I should have a case for it but in the 9 years of having a cell phone this is the first one I dropped one. I was planning on getting one but haven't had the time to go out and get one yet.
Anyways I though the Eris had the gorilla glass that was basically unbreakable. It doesn't seem like a fall from waste hight, slowed down by my foot, onto the linoleum floor at the food store would destroy the screen. The cracks start at the corner and spider web through the whole screen. Everything I've read about people dropping the phone said it never broke. I am wondering if the screen might actually be defective, probably not but I'm grasping at straws to avoid the insurance deductible. Good thing I have insurance on the phone.
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Jun 17, 2010
Placed Evo on counter with thumb on side toggle switch. Screen completely shattered! Had the phone for 6 days, and was never dropped or mishandled! Deductible $100. Wondering if anybody else had a shatter with no trauma?
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Oct 13, 2010
Well last night I went to see Band Of Horse, it was a great concert btw. Upon leaving I got challenged to a "heel-click" off by my girlfriend. Not wanting to ceed victory I gave it my best and my phone flew out of my pocket and cracked on the sidewalk. Im not too upset I have insurance via sprint (assurant or something like that)...they seem really nice, they said they would send me a new Evo overnight all I had to do was pay my deductible (100). Unfortuantely this morning I cut my hand pretty badly picking up the phone which I thought was funny...so if you shatter your screen be careful!
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Aug 15, 2010
I just wanted to offer a little information for those who may have cracked screens.I left my EVO on my bumper a few weeks ago. I realized about an hour later I didn't have it. Someone picked it up off of the busy highway and dropped if off at my shop. It had been rolled over numerous times and the screen was completetly shattered. With the help of this site, I found instructions on changing the LCD/Glass and ebay links on where to get it. I got a great deal on ebay, $79 for the lcd/glass complete. Was brand new in the packing. Bought the tools (listed in the instructions found on this site) at the local hardware store, put the lcd/glass on, and the phone works PERFECT! I am very glad. First off I didn't have insurance, and second, this has been the first phone in a while that I have had zero issues with and really like everything about it (coming from numerous blackberries).So basically, thanks for the help, and now we know the phone can take a few cars running over it and the board, battery, back, etc. held up great.It had a best buy case (appears same as seidio innocase) and Zagg screen protector on it.I have my original phone back, no scratches, spent $79 (less than the deductible even if I had insurance), and its a done deal.
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Apr 22, 2012
I have shattered the screen of my AT&T Galaxy S2. It will power up but screen is completely black. I cant upgrade until Oct and will reluctantly use my wife's old Iphone 3g. All my contacts were on phone and backup on Gmail. Any way to transfer my 700 plus contacts to an I phone without being able to use screen on my Galaxy?
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Aug 10, 2010
When you hit the Phone, to make a call or check recent calls, etc. Do i have any options to change this? (without root) I liked some of the features of my Moto Droid, 1 feature was the "Favorites" list which automatically makes a list of your most contacted. Also, is there such a thing as a widget for the phone screen? So i dont have to actually push the phone button?
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May 8, 2010
Does anybody know how to play the capcom emulator without physical buttons? I had it for my Droid and now its on my incredible but I can't play it.
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Jul 6, 2010
Is there any way to set the screen timeout while you are on a phone call? There are lots of times that while on a call you need to hit a number to transfer and the screen times out way to fast and you end up accidentally, while trying to get the screen to wake up, that you hit the wrong number whlie the screen is dark. There has to be a setting somewhere for this. Any suggestions?
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May 8, 2010
Is it me or you fellow incredible owners as well? And also notice when im about to send a text sometime it highlight the send button even tho I didn't press it. Hope they fix this issue soon its kind of annoying.
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Jul 28, 2010
I recently made the switch from a BlackBerry Curve to the HTC Incredible. One of the "features" of my Curve that I'm having trouble duplicating on the Incredible is this: I was able to set a timeout to lock the phone and a separate timeout to blacken the screen. That is, if the screen went black after 30 seconds of inactivity, the screen wouldn't necessarily lock until 30 minutes of inactivity. I have increased the screen timeout on my Incredible, but the screen doesn't dim at all. I tried installing the No Lock application, but now I can't find a way to manually lock the phone if necessary.
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Jun 3, 2010
Has anyone experienced their Inc going to sleep while trying to multitask during a phone call? The screen keeps going between sleep and awake when trying to navigate through menu's during calls. I have already tried a battery pull.
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May 9, 2010
If you are on 1 of your 7 home screens other than the middle (main?) one, and you press power, then press it once again and proceed to unlock the phone, does Android still have up the last home screen you were on or does it automatically return to the middle one?
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May 25, 2010
Can you take screenshots on the Incredible without a rooting? (not that it's an option yet anyway) If so... how?
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Sep 2, 2010
Looking to get more of a full screen dialpad when I go to call some one instead of the half screen one. I liked the one off my BB Storm and I-phone. I searched for apps but didn't find anything.
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May 5, 2010
I have a good question (I think). Is there a way to keep the screen awake while charging the phone? For example, I keep it on the charger almost all day while I'm at work. And it would be nice just to glance over at it to see if I have an email and such. Any ideas?
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Apr 12, 2010
The iPhone uses some type of hardened glass that is very resistant to scratching. Other people (not me) have tried to scratch it with keys and it just won't do it.
Meanwhile I have an HTC G1 with glass that easily scratches and easily breaks. Its hard to break the glass on the iPhone.
What does HTC use for these Nexus One like phones? (Nexus One, Desire, Incredible, etc). Are they likewise using hardened glass?
If they use hardened glass, chances are you won't have any use for a screen protector.
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Nov 7, 2010
I dropped mine about 1-2 feet onto the sidewalk and the glass shattered. I'm currently trying to decide whether I want to pay the $162 to get it fixed or sell it for parts on ebay. Thing is, Samsung claims they've only had to replace the glass on 3 captivates so far, and I cannot find a single screen-damaged Captivate on ebay past or present. Did I just have really really bad luck with my drop? I find it hard to believe that so few are getting broken. If I do fix and keep my Captivate I want to get a really protective case for it.
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May 19, 2010
Is it possible to set the screen to turn off, let's say, after 2 minutes, but have the phone only lock after, let's say, 10 minutes.
During the day I am in and out of my contacts constantly and I am unlocking my phone too much! I just want it to lock after a preset time, not every time the device is turned off.
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Jun 12, 2010
I was wondering if anyone has this problem. When someone calls my incredible I try to swipe the screen down, but the screen is non responsive whether i swipe up or down. I tried to search the forums for this problems, but i couldn't find anything on here or on a google search. Is there an app that fixes this?
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Aug 21, 2010
I dropped my Incredible the other day and the screen cracked and is now completely black. Luckily Verizon will replace it for me under insurance (after paying my deductible). However before I send back the old phone I want to get my old pictures and texts off it. Is that possible?
The phone itself is working (lower soft keys light up, I can feel haptic feedback, etc). NOTHING appears on the screen however. When I plug my USB cable in, I get a sound on my PC indicating a USB device is plugged in, but since I can't see the phone screen, I can't mount the device via the notifications menu.
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May 1, 2010
Is there any way to have the home screen switch to a horizontal view when the phone is sideways?
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Nov 11, 2010
My DINC is stuck on the HTC Incredible white screen?
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May 5, 2010
I had an app, can't remember which it was, that would automatically go to my home screen after I hung up the phone. Any ideas?
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