Motorola Droid X :: Dropped Phone - Screen Is Shattered?
Oct 21, 2010
The screen is shattered which sucks. It's still usable but looks horrible. I have insurance on it so I have some questions as to the whole procedure i'll have to go through when I bring it to verizon.
1: Does my insurance cover if I drop it?
2: Do I have to get a new phone or can they send it in and get the screen fixed?
3: Do I have to pay for a new phone? If so will they then send me a new one and let me keep my old one so I still have a phone while I wait?
It sucks because I've never dropped it, and it was just my luck that it falls right on the screen.
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Feb 20, 2010
So I got my Eris on Wednesday and dropped it today and did I mess it up. It feel from about waste level, I'm 5'8 so it wasn't that high. I even slid my foot out to stop a direct hit to the ground which was successful. However this didn't help at all. The entire screen shattered but the phone still works. I know I should have a case for it but in the 9 years of having a cell phone this is the first one I dropped one. I was planning on getting one but haven't had the time to go out and get one yet.
Anyways I though the Eris had the gorilla glass that was basically unbreakable. It doesn't seem like a fall from waste hight, slowed down by my foot, onto the linoleum floor at the food store would destroy the screen. The cracks start at the corner and spider web through the whole screen. Everything I've read about people dropping the phone said it never broke. I am wondering if the screen might actually be defective, probably not but I'm grasping at straws to avoid the insurance deductible. Good thing I have insurance on the phone.
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Nov 10, 2010
Now I have dropped my Inc many times (I have the rubber case) and never had a problem. Well on Sunday I was coming home from the airport and dropped it perfectly about 3 feet directly on the screen on a rock and kablooey, it was shattered. I mean ruined to the point where you couldn't touch it without getting cut. However it actually still worked perfectly, but for obvious safety reasons I needed to get a new one. To make a long story short I got Verizon to send me a new one, and I couldn't be happier. Now they explained that I didn't receive a new one or a refurbished one, rather one that was returned immediately by someone.
It looks great, works perfectly and is running faster and smoother than my old one did. This is even after I did a backup from AppBrain to re-download over 130 apps. My only sadness is that I lost all my levels on Angry birds, and that I had to reset up my phone with all the little personalizations that I had before. Has anyone else had a similar experience with their replacement. My old phone (one that had received the update) It was constantly bogged down, and got better once I did a factory reset, however it still wasn't as smooth as my new one.
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Jul 1, 2010
So how few options do I have? I dropped my incredible on the garage floor and it hit in the corner and shattered. It still works fine, but I had to put some tape below the screed near the optical sensor to cover the sharpness from the cracks where the screen protector doesn't cover.
Anyhow, I did not get insurance as I'd never used it in the 15 years I owned a cell phone... murphy's law of course. I went to a Verizon store and they gave me a phone number of a 3rd party repair guy. He's closed for the day so I started to Google stuff and it seems that I am up the creek. The screens are the reason they are not making these as fast as they'd like so I assume there are none available. I cannot find any info on repairing them... not looking good is it?
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Nov 7, 2010
I dropped mine about 1-2 feet onto the sidewalk and the glass shattered. I'm currently trying to decide whether I want to pay the $162 to get it fixed or sell it for parts on ebay. Thing is, Samsung claims they've only had to replace the glass on 3 captivates so far, and I cannot find a single screen-damaged Captivate on ebay past or present. Did I just have really really bad luck with my drop? I find it hard to believe that so few are getting broken. If I do fix and keep my Captivate I want to get a really protective case for it.
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Nov 10, 2010
I had a couple of low height drops that didn't result in any damage. The phone is actually really tough. But the other day I found out how tough it really is. I had it in my car between my legs and when I got out and stood up, down it went, face first on to an asphalt parking lot. It made a sound unlike it had before, and I knew right away. There is one small crack running from about 3 o'clock to about 1 o'clock running diagonally across the screen. Surprisingly, everything still works as it should and the crack hasn't spread. I do have a screen protector, and I think that is the only thing that may have kept it from being worse.
I also had the hard silicone cover on as well. A quick call to VZW to see what I could do, $90 for a claim through Assurance. Not really what I wanted to hear). I will admit that I did not check on claim deductible prices when getting insurance. I expected to hear $25 or $30 maybe; but not $90. I can't upgrade again until July of next year and I really hate this happened because I'm basically stuck with the phone. I have no options other than filing the insurance claim or buying a new phone at full retail price. Is there any fix for the screen I could possibly do myself, or am I just screwed?
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Nov 4, 2010
I dropped my Droid today about a foot onto a carpeted floor and upon picking it up, the screen no longer displays anything, but does respond to swiping to unlock, etc. Can someone post a picture of the Recovery menu(s) for factory data reset and wipe cache? would this even help, or maybe an SBF flash?
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Oct 24, 2010
I dropped my droid for the last time. The screen finally cracked. I can get a new droid (like new) that is backodered or get the droid 2. Was wondering what crackdowns think and should I push to get droid x. Am leaning towards droid 2.
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Jul 13, 2010
My phone is 2 months old so clearly im not due for the new every 2. I am always so cautious with my phones. Had a verizon case on. Been a verizon customer since it was Cellular One. DONT HAVE INSURANCE because its such an extra added monthly expense. We have 3 phones, pay $200/month to Verizon Wireless. Unfortuantely, as i had read, the Incredible is way delicate and it dropped maybe 18 inches and boom its history. Do you guys suggest anything to get a replacement? Do you think they will work with me if i handle the situation in any specific way?
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Nov 17, 2010
All I can say is damn, My phone fell out of my pocket today and the screen shattered. Luckily I bought it at bestbuy and bought the warranty on it. So I took it in and gave it to them. They gave me some shitty replacement phone and mailed mine off. I have to wait 3 weeks to get my phone back! I haven't had my but only 1 week and 3 days. I love my Aria but damn is it fragile. I do have one one question, I have always wanted a Nexus One is that phone better than the aria and is there any way to put HTC sense on it? If so to both then I will probably buy one unlocked.
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Jan 4, 2010
Unfortunately I dropped my Droid the other day and now the top left area of my screen has a noticeable click or gap to it. I remember a thread where someone used electrical tape to fill that gap. Just wondering what the rest of y'all have done and what the best solution is.
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Jul 1, 2010
My friend is having a problem with her droid. When she is on the phone talking it is constantly, muting her voice or something cuz no1 can hear her. she just got the phone less than a week ago. I read online and found a bunch of stuff about the proximity sensor and the software issues, however those were all dated last year around winter time. So I am trying to see if there is a current fix for it. I see on the forums people have some problems with hardware on their incredibles but I didn't see a thread for the droid. Basically she can hear people talking but no1 can hear her and it happens like every other phone call.
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Jul 18, 2010
So I have my X in a cheap hard case till outterbox makes one. Has anyone dropped their phone yet? If so, how did it hold up? was there any damage?
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Jun 27, 2010
Today I dropped my phone from about chest level. And when I picked it up the screen wouldn't turn back on. There are no any cracks on the screen and all of the touch stuff still works, what i mean is when the phone is on i can still unlock and scroll down i can feel it vibrate when I do so. I have tried pulling the battery and restarting and nothing will help. Does anyone else have any idea of whats wrong or how to fix it.?
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Mar 20, 2014
Screen is completely black though I can hear texts coming in. Phone is a Prism II.
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May 2, 2010
So i think i might have the first shattered Incredible screen. I dropped it from two feet onto the metal camera protruding part. It hit with very little force. You can barely even see the mark from falling. So i pick it up and notice the entire screen is shattered when the screen was face up, the screen didn't even hit the ground! I can't believe how thin the Incredible screen is, it literally crumbled jut from the force of a light fall. I'm unimpressed in the build quality of the glass. I want to contact HTC about this and see if they can help me out, it seems like a manufacturing defect, maybe a weak screen? I need to find the biggest case that i can find for my replacement, one that could absorb a fall if it falls on the back part. I am thinking maybe a pillow as a case? That might help. Now im out ANOTHER 100 bucks to make an insurance claim on this. I highly recommend people keeping the insurance, the screen blows up even if it is not directly the part that hits if it is dropped.
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Jun 17, 2010
Placed Evo on counter with thumb on side toggle switch. Screen completely shattered! Had the phone for 6 days, and was never dropped or mishandled! Deductible $100. Wondering if anybody else had a shatter with no trauma?
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Oct 13, 2010
Well last night I went to see Band Of Horse, it was a great concert btw. Upon leaving I got challenged to a "heel-click" off by my girlfriend. Not wanting to ceed victory I gave it my best and my phone flew out of my pocket and cracked on the sidewalk. Im not too upset I have insurance via sprint (assurant or something like that)...they seem really nice, they said they would send me a new Evo overnight all I had to do was pay my deductible (100). Unfortuantely this morning I cut my hand pretty badly picking up the phone which I thought was funny...so if you shatter your screen be careful!
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Aug 15, 2010
I just wanted to offer a little information for those who may have cracked screens.I left my EVO on my bumper a few weeks ago. I realized about an hour later I didn't have it. Someone picked it up off of the busy highway and dropped if off at my shop. It had been rolled over numerous times and the screen was completetly shattered. With the help of this site, I found instructions on changing the LCD/Glass and ebay links on where to get it. I got a great deal on ebay, $79 for the lcd/glass complete. Was brand new in the packing. Bought the tools (listed in the instructions found on this site) at the local hardware store, put the lcd/glass on, and the phone works PERFECT! I am very glad. First off I didn't have insurance, and second, this has been the first phone in a while that I have had zero issues with and really like everything about it (coming from numerous blackberries).So basically, thanks for the help, and now we know the phone can take a few cars running over it and the board, battery, back, etc. held up great.It had a best buy case (appears same as seidio innocase) and Zagg screen protector on it.I have my original phone back, no scratches, spent $79 (less than the deductible even if I had insurance), and its a done deal.
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Apr 22, 2012
I have shattered the screen of my AT&T Galaxy S2. It will power up but screen is completely black. I cant upgrade until Oct and will reluctantly use my wife's old Iphone 3g. All my contacts were on phone and backup on Gmail. Any way to transfer my 700 plus contacts to an I phone without being able to use screen on my Galaxy?
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May 5, 2010
I'm running the latest cyanogenmod (5.0.6.2) and am occasionally getting calls dropped when a text/email comes in while on the call. Anybody else have this issue? The latest baseband is also installed as well.
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Jul 18, 2010
I activated my phone Friday night (2 days ago) and started using the phone only on Saturday morning. A few calls are going through but almost ALL are being disconnected back to the previous/home screen after one or two rings -- INCLUDING, now, *611 and *228. Called tech services this morning and am now on hold (15 min. so far!), from a land line. Texts from my family have not shown up, since yesterday and this morning. Did a soft reset this morning.
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Mar 24, 2010
I'm having trouble with almost all my outgoing calls. It's taken me up to 4 calls to one person just to finish a short conversation. It usually starts with the person not being able to hear me and then there's a beep and the call is gone. I talked with a Verizon tech last night and she said my longest call (to her) lasted 53 seconds before she couldn't hear me anymore.
This morning I called my mom to test the hair theory (can't have hair between the phone and your face). We were able to talk for 3 mins and 17 secs before I lost the call. The only things different were the beep sounded and we were still able to talk, so evidently the beeping doesn't signal that I'm about to lose the call (I think we talked for a minute more before losing the call) and I don't think there was ever a point where she couldn't hear me -- the call just dropped.
Some of the past posting I've read have indicated that people have gone through multiple Droids (I think one person posted he was on his 4th) and was still having problems.
Verizon is sending me another Droid, but I'm not holding out a lot of hope because of all the postings I've read about this problem. I'm looking for some positive remarks about phone calls -- anyone have some and care to share?
Oh and Verizon rep also said the new Droid they are sending me is the final one. If I have problems with it I either have to put up with it or pay full price for a different phone -- does that sound right?
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Dec 30, 2009
i was just getting out the car right now when my phone dropped from my pocket into the curb and there was water there now my phone only turns on and says " bootloader 2c.6c" on the top left hand corner, i think its dead.will verizon give me another droid, i think i've fore xactly one month now, im not sure if i got the insurance, i dont remember talking about it with the salesperson and now im freaking out if i would have to pay full retail for another one.
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Oct 6, 2010
since the update i seem to have a much weaker signal and calls are getting dropped. quite often it seems that i bounce between 3g and 1x. anyone else?
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Apr 7, 2010
I dropped my phone from a height of less than 2 feet (knocked it off a table) and the back cover and battery fell off/out. So I popped it all back together, but just noticed that the volume buttons on the side of the phone are missing!
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Jul 29, 2010
I've been reading the wifi threads on here, the Verizon forums, and the Motorola site forums. I've changed the router settings on my home wifi router according to directions found on those sites. For the first time today, I tried wifi at a different location. It worked perfectly at first, but dropped the connection after about 20 minutes and wouldn't reconnect. It shows that it's connected, but data won't refresh.
So my question is, is the wifi problem with the Droid X something that everyone is afflicted with when trying to hook up to 802.11n routers, or is it only some Droid X's. The 3G signal in my house and at work isn't strong enough for me to download larger files like audio books without timing out. I'm wondering if it's worth trying for a replacement or if I should wait for some kind of software fix. I don't hold out much hope for that anytime soon - the Verizon rep was completely unaware that there was any kind of issue with wifi on the Droid X. I know they are generally clueless, but I would think if it was widespread enough they would have at least heard about it...
After dealing iwth this, I understand why Droid X owners are using 5X as much data as other Verizon smartphone users. We don't have wifi options...
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Dec 30, 2009
I had Exchange and Yahoo both set up on my droid for about 1 month now. Working fine. Today I noticed my phone hadnt gone off with emails so I pressed the email icon and gone. It was back at the setup wizard. It just up and dropped both my yahoo and exchange. They both set back up just fine but strange nonetheless.
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May 7, 2010
Last night I dropped my phone while getting out of the car and it hit the pavement and skidded a couple feet. There is a hairline scratch across the screen now. It's not a deep gouge so I'm hoping it can be buffed out somehow. Any advice? I'm really bummed about messing up my new Incredible
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Jun 13, 2010
Shattered the glass on my Eris just now at a Texaco, fell out of hands and tried to catch it but ended up accelerating it into the concrete... now, I'm guessing ill haveto change the digitizer along with the glass cause i bet theyre fused together like the iPhone is... broke the glass on my iPhone last year, that was a rough little process. The iPhone is a bit of a beast to repair because of the rubber seals and stuff, is the htc hardware as tough to work on or should I just go bid on a used eris and replace the one I've got? Digitizer still works, lcd is good, I'm typing on it right now, glass i in real bad shape though, ... suggestions ?
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