Sprint HTC Hero :: Cannot Sync - Update?
May 20, 2010
Ready to do the update this morning, have already downloaded HTC Sync in the past but never used it. I download the 2.1 update and I'm preparing to Sync my contacts...can't do it. i'm not very computer savvy but here is what i've gathered: for some reason the driver for the phone is missing something. i've uninstalled and reinstalled Sync several times, still nothing. when i hook my phone up i get the little circle arrow thingy in the notifications bar and when i drop that and click on HTC Sync it says its looking for HTC Sync on my pc. after a minute it says it can't find it and that i need to install it. i've turned off or on the usb debugging, nothing. i can't seem to find anything on the internet to download the driver and don't know what else to do.
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Jun 11, 2010
I've been trying to get my Hero to sync and update to 2.1 on 3 different computers. For some reason it won't sync with Windows XP or Vista. I've used the newest version of Sync every time I've tried to update it. Could it possibly be because I'm not using the official USB cable that came with the phone? I'm just using a regular mini USB.
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Apr 28, 2010
Please Post all Sprint Hero update rumors here. This not to be confused with the " Official 2.1 Thread. I would also sugest to our ever so patient moderators to move any post of this nature to this thread. Let's clean up the forum and when the update is out out we can get rid of all this with one flush.
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Apr 12, 2010
I searched up Android 2.1 on Google and I Found a website with Sprint Hero - 2.1 leaked! "Website: Sprint HTC Hero Android 2.1 Upgrade Leaked" Rumors have been flying around the web about Spring releasing an official Android 2.1 upgrade for their HTC Hero mobile phone.The dates for the Android 2.1 upgrade for the Spring HTC Hero have been speculated to be either on April 29th, and others simply by the end of April.But according to BlogsDNA.com, hackers at XDA Developers forum have leaked a Sprint HTC Hero test ROM marked:
RUU_Hero_C_Sprint_2.20.651.1_signed_test The stands for Radio Unit Update, and is a common package that HTC phones of all kinds use, from Windows Mobile Phones to Android Roms.Without a doubt, the remaining days in the month of April building up to be full of high profile mobile phone announcements.Expected this month (April) are the HTC Incredible and Nexus One at Verizon, and now this, the Sprint HTC Hero Android 2.1 upgrade.
Rumors were also spreading about a possible iPhone / Verizon deal being announced.We ve already had the iPhone OS 4.0 announcement.And of course, I would be remiss to leave out the iPad announcement from Apple.
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Dec 2, 2009
I went through all the troubleshooting steps in the "Update Available From Sprint" thread, making sure I was on v1.29.651.1, yada yada. Worked on this for a week and a half. Spoke with Sprint, spoke with HTC, no luck. Going to firmware update always reported NO UPDATE AVAILABLE.
Took the phone back to Best Buy and demanded an exchange. After receiving the new phone, went to try to firmware update, it showed that one was available. I asked for my old battery back since it was charged fully so that I could do the update. Put my old battery back in, went to update, NO UPDATE AVAILABLE!
Turns out it was my battery? Put the new one back in and the update was successful. I had scoured the net before but did not notice anyone with this particular issue. I
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May 18, 2010
a little background info, rooted my first hero no problem using fresh kitchen, but ended up bricking my phone. got my new hero today from sprint, came home connected it up to 2 different computers to try and root it but in both cases both htc sync and kitchen dont see my phone, but i can run the tests in kitchen and see my sd card if i mount it.my build number is 1.56.651.2 cl85027 release-key and it says my hardware version is 002 if that helps.
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Sep 25, 2010
Well recently I rooted my phone and flashed the cSrOm(crunchysoft rom) and iv'e been wondering how do you update the phone firmware like at the moment before I flashed I was running android 2.1 can I like install 2.2 when its available using the PC and htc sync
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Sep 21, 2009
I updated my HTC Hero yesterday with the new ROM for Orange handsets. After the update i went back and setup my Exchange ActiveSync settings on the phone, it all seemed to work ok. Initial sync downloaded my emails, contacts and calendar, I then went to change the schedule to 'As item arrives', which is how I normally have the phone set for push emails. I found that when i change this setting the phone is constantly syncing with the server, as soon as it completes a sync it will start syncing again. I left it for about 30 minutes doing this over a wireless connection thinking it might stop eventually, but it didn't.
I have tried deleting the account and setting it up again and also done another factory reset, but as soon as i select 'as item arrives' in the schedule then it does this.
This worked fine before the update, any ideas whats gone wrong? Is there anything i can do to so that the phone only syncs when there is new mail?
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Jun 30, 2010
After I updated my Hero to Android 2.1 I only find my sim contacts in my adressbook. I still has my contacts on the Gmail, but it wont sync.
When I look in my Google sync options the updated date is 25/09/1980 20.46.
The sync icon (white with some round arrows) is showing, but it has frozen. I have tried re-checked the sync button and restarted the phone, but nothing happens..
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Dec 28, 2009
Can anyone confirm or deny whether or not the MR update is coming pre-loaded on the new Hero's? Like if you bought you're Hero in the last few weeks and whether or not you had to do the MR update after you got it?
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Apr 27, 2010
I had been using Fresh Rom 2.0d by flipz since last night, and got everything setup, last night I had trouble updating the Profile and PRL so this morning I tried it again and succeeded the PRL update, unfortunately right after the PRL update the Sprint Network never came back. I can ROAM when I switch off Sprint Only but no Sprint Network.What can I do to resolve the issue? Tried resetting the phone to no help, pulled the battery and reset, also attempted to update PRL and Profile again but without Service it won't do either.
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Apr 17, 2010
Why does the Facebook sync not work on the latest DC v2.07.2?? Is there something I have to do to get it to work?
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Apr 24, 2010
Ever since I flashed to this ROM, I haven't been able to sync none of my contacts through the People app even though it says "all contacts synced" within Accounts & Sync. When I try to match a contact with their facebook account, "no matches" show and I don't even have a list of who I can choose.
Does this have something to do with the PRL not being 60663? Mines says 60662. I've tried every solution that was said in the forums. Delete then restart then readd the account. Still nothing.
Should I just reflash? I don't want to but my contacts look so boring without their pictures and statuses
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Oct 16, 2009
Is seems like only contacts I have saved in my Google contacts are being linked. I thought The Hero would sync all information from my Facebook contacts. So even if I have not saved them I would be able to access their information on my phone, similarly to Palm's Synergy. Am I doing something wrong or is this the way it works?
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Nov 27, 2009
HTC Sync upgrade (V2.0.8) for Magic, Hero & Tattoo Haven't seen it posted here, so here it is.
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Oct 13, 2009
I have setup my gmail properly(gmail app), but for some reason it does not want to fetch my mail or if it does it does 20 mins later or so. Anyone else having this problem and i have hard reset and checked all settings for data sync. I have not seen this problem so i am thinking it a software problem. I just want to know if anyone has setup using gmail and is getting mail pushed to them right away. Also i know its not push mail but it suppose to come kinda close.
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Feb 11, 2010
I have looked at other threads and even searched online, but I still can't get this phone to sync. I have Windows 7 64Bit and have downloaded and installed the latest sync as well as drivers and followed all the instructions I could find and it shows up in devices just fine but still just shows me as disconnected on HTCSync and in the sync settings on the phone. This is getting very annoying.
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Apr 26, 2010
Since yesterday, I can't sync Gmail, I cant actually download from the market (although I can initiate), and I cant open Google Talk (it opens for a split second then closes, no force quit or error messages at all).I have searched for a solution all morning.I have tried going to google and google storage in applications and clearing cache/data to no help.I even went back to a nandroid from 2 weeks ago, no help there either.The only thing I have done is accidently change my password online from a PC.I changed it back 5 minutes later to the original (which is the one the phone uses).I am using Fresh 2.0D.PS yes I wiped when I went back to an old nandroid backup...Yes my sync settings are correct.
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May 9, 2010
When i add a new friend on facebook i thought it would add it to my phone but for some reason now it doesn't. Is there a way to make the phone do this?
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Jun 22, 2010
Did some searching and can't find anything for my HTC Hero. I've got my 16Gb micro sd card, now I want to move my music, or sync my music with my music files on my PC.
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Feb 1, 2010
I want to root my hero. problem is i can't install htc sync
I'm using xp64 bit and it tells me my operating system is not adequate
on windows 7 i get it to install, but it won't recognize my phone
I've tried downloading different versions and it does the same thing
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Aug 20, 2010
Does anyone know any way to have SMS sound, vibration, LED blink, and screen-on (if you have an app like SmsAwake awake installed like I do) to come on IN SYNC? Every time I get a text message, they are always not in sync, and it bothers me. For exampe, phone would vibrate, then 5 seconds later, notification sound goes off.
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Aug 30, 2010
I just got CM6 up and running today and for the life of me cant figure out how to sync with my computer. I have no problems using the phone as a storage device, but cant actually sync. Ive looked around and haven't found a .zip for it. Does one exist or is it already on my phone and i just cant find it?
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Oct 6, 2009
Hero newbie here. I'm currently a Blackberry user (the Pearl, smallest BB made, had it for 2 years), and have decided I want a larger screen and better browsing capability. I use the Blackberry "BIS" service, which means that I don't have wireless sync w/my company's exchange server - I sync contacts/calendar/notes via bluetooth with Outlook on my PC, and get email OTA of course. So I've been thinking about the Blackberry Storm2 to get a larger screen, etc., but when I saw the news today that the Hero is coming to Verizon I did a double-take. I've done some research and the interface and user customization available on the Hero look just great, best I've seen to date.My biggest concern is how it will work for managing my Outlook email/contacts/calendar/notes, and multiple gmail accounts. So what I'm curious about...
1. I have four gmail email accounts - I assume I can set up all four on the Hero, correct? What is the max number of email accounts I can set up on the Hero?
2. I can not sync my Outlook calendar/contacts to Google due to company security issues, so I can't use the Hero's Google wireless sync capability. Will the Hero Sync app allow me to sync Contacts/Calendar/Notes from Outlook to the Hero via USB?
3. If I modify a contact, calendar event, or outlook note on the Hero will Hero Sync the modified back the update to Outlook?
4. If I receive an Outlook meeting invite on my BB, it automatically appears on my BB calendar, meeting reminders appear, etc. Does the Hero have the ability to automatically add new meetings to my Hero calendar when meeting invite emails arrive on the phone?
5. Any issues w/setting up a work email account (Exchange) on the Hero? (I do have IMAP access to my work email account.)
6. The BB provides an individual email folder for each account, as well as an aggregate email folder that displays all messages received from all email accounts in date order. Does the Hero also offer a way to view all emails received from all accounts in a single folder?
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Jan 27, 2010
I got a htc hero (which I absolutely love), it's an unlocked phone (Belgium doesn't allow carriers to couple phones with subscriptions). Despite working fantastically, one thing has been bothering me which I can't seem to fix. I've got the standard calendar widget on one of the main screens, but every time it syncs or tries to update, it force closes itself (htc calendar store com process). I've noticed now that the events added to it on my phone, do not sync to google and vice versa.
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Oct 24, 2009
anyone experience this within the last hour or so?I noticed that i had to sign back into my account on "Social Networking" in settings, but nothing is syncing back up. they are all still sync'd (if you go into a contact on the computer, there is a "note" in the "notes" section showing the link), but nothing is showing up. I'm guessing eventually it will download everything again and I just need to give it time, and I'm also sure it's a Facebook issue thing, since they just updated and tweaked their UI, but i was curious if anyone else noticed this.
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Nov 12, 2009
Anyway to initiate they sync with ALL CONTACTS like it did during the initial setup?I imported my exchange contacts and deleted the gmail ones now I have no facebook sync with my contacts. I can sync them individually, but that would take forever.I know you can do them each independently. but I want to do ALL of them at once like it did when I first got my phone.Anyone know how to sync ALL OF THEM like it did in the beginning?
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Feb 20, 2010
I am having problems with auto sync with gmail contacts. The gmail and google calendar auto sync fine, but whenever I add a contact I always have to do a manual sync on the phone to get the contact from my pc to phone or vice versa. It worked fine for a while but at some point just decided to stop.
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Mar 19, 2010
I cannot get HTC Sync installed on my WinXP laptop. Based on all the posts I've read I'm not the only one with this problem. None of the posts seemed to have a fix and based on the comments of users who'd contacted HTC, they don't have a fix either. I don't want to beat a dead issue but how am I supposed to sync my phone and computer? Anyone know of another program that I could use in place of HTC Sync?
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Dec 9, 2009
Home screen>settings>social networks>facebook>log in>won't log in. It gives me a message saying "The service is currently unavailable. Do you want to try again? Yes or No". I've been 'trying again' since last night.
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