Sprint HTC Hero :: Phone Died In Middle Of Taking Video - Restored Factory Settings
Feb 19, 2010
My phone died in the middle of taking video. Came home a couple hours later, plugged my phone into the charger. I turned the phone on, after it was plugged in. My phone froze during the little HTC and Hero intro. After the freeze, it was back on, but my screens were all back to factory settings! It also asked me to calibrate my keyboard, and the little popup bubbles to guide the user with their "new phone" came up! All my apps were gone!! I lost ALL of my contacts! The only thing that stayed was my pictures and videos. It doesn't make any sense to me.
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Nov 15, 2009
I got a new Hero about a month ago. Last weekend, it basically restored itself to factory settings. All my contacts are gone, all the apps I downloaded had gone, text messages, calendar, the lot. It was as if I had pushed a button and reset the phone. Now, little by little, stuff has come back. I logged back into my google account and I would assume the calendar syncs with the google calendar as all my appointments are back. The Google account also remembered which apps I had and I redownloaded them. However, the contacts and the text messages have never come back. Is this a known issue? Is my phone possibly faulty and needs to be returned? I'm so confused. I do love this phone but I am not putting up with a phone which I cannot rely upon.
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Apr 6, 2010
I took my Hero to Sprint because I was having picture mail and sound issues. They told me to wait for the 2.1 update that is coming 4-9. If I believe this, I'd better unroot my phone. I have read about problems with unrooting. Does anyone have any reliable instructions as to how to put my hero back to factory settings?
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May 27, 2010
There is a guy selling on on my local Craigslist and it is flashed to Cricket. Can this be undone easily and restored to original factory Verizon standard?
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Dec 19, 2009
This is the first phone I've owned with video capture available (LG Rumor, Instinct, Pre) and I notice there are a variety of settings available when it comes to video. One video I had recorded earlier today seemed more choppy with the exact same settings than another I took yesterday, the only difference I could really note was there was much more light in today's video. So is there a secret to beautiful video every time?
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Jun 30, 2010
I had the same problem with my hero, bought the replacement off of ebay, followed these instructions..and wasn't too complicated. The only tome I had any frustrations was getting the clips unhooked also removing the cracked piece from the super strong adhesive. Other than that piece o pie GL Taking apart the HTC Hero for Sprint (Android) Phone
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Jun 2, 2010
Just asking because a buddy of mine backed up all his stuff before he did the sprint official. He restored it after the update and had nothing but problems. Problems like the ones most of you on the forum are describing. After a hard reset and not restoring his backups he has no problems.
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May 28, 2010
I would like to re-set my Hero back to its original factory settings.
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Oct 19, 2009
ok i got my sprint hero a week ago. its a great phone. i added a bunch of apps to it. now last night i charged my phone fully nd during the whole day today my phone went to 14% by 2:00pm i barley used the phone today. only did some phone calls. ok so i get home and charge it and when the phone loaded up it like did a master reset on it own. i lost all my apps nd stuff but my contacts were still there?
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Oct 19, 2010
I want to activate my hero again but it's rooted so I can't take it into the store to have it activated.I want to put my phone back to the original factory settings but every time I try to sync it with HTC Sync it just keeps resetting itself. I tried downloading a copy of HTC Sync and I have even installed it from my phones SD card (I backed it up before I rooted). Every time I plug the phone into my computer then hit the HTC Sync under notifications the phone keeps rebooting and HTC Sync doesn't even recognize it (my computer does though) I am using a netbook running Windows XP.
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Mar 30, 2010
I have a rooted Sprint Hero and I'd like to save and run apps off of my 16gb class 6 SD card while running the factory ROM. Is this possible? If so how can I do so. If not, I'm willing to flash to a different ROM, what's a good stable one?
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May 22, 2010
I did the 2.1 upgrade and camera seems to have same lagginess. Does anyone have any pointers for how to set camera for responsive pics (I have a 2 year old)? I remember seeing some tips when I first got the phone last year and it helped...I'm having no luck my own. Also, when I go to send a pic with text, it is compressing the pics very small and the quality goes to crap. Went into text setting and set the file size to the largest, but it doesn't seem to help.
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Nov 22, 2009
My phone was almost dead today so I just turned it off. When I got home and plugged it in and turned it back on I didn't have any service. It says no service. I have turned it on and off several times and have taken the battery out and put it back several times and nothing works. I have only had the phone for approximately 3 days. Anything I can do to fix it myself? I can't even pull up the phone pad or certain settings because I get an error message. I called technical support but because I can't get to the phone pad they can't help me.
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Jul 20, 2010
I am using Europian unlocked htc hero and it got Android 2.1 update 3 weeks back OTA, is it possible to update it to Android 2.2 through rooting and with any custom ROM available? I have never done rooting and new to it, would it be possible to to get it back to original factory settings after rooting?
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May 27, 2010
I take videos on the HTC Hero, connect the phone to PC, then drag videos from phone to desktop. They come out as .3gp files.When I try to play them back, each program either crashes (Quicktime, VLC), or tells me that it cannot playback this type of codec (Windows Media Player).The videos playback fine on the phone, just not when I bring them over to my PC.I am running Android 2.1 and Vista. Any help is appreciated.
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Dec 27, 2009
I have a video on my phone and want to transfer it to the PC to send to other people. The file is to big to email from the phone.
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Nov 4, 2009
Ok this may be a stupid question however I don't see a way to play video's on my Sprint HTC Hero, am I missing something? I have some video's I made that I had on my iPhone before.
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Apr 7, 2010
I just got my Hero a few days ago, previously I had an Instinct. So far I love the Hero, but one of my few complaints about it is having to take pictures by pressing the trackball. The trackball just feels odd to press and most of the time I have to press it multiple times for it to take a photo. Anyone have any solutions to this? I doubt there is a way to change this in the settings, but is there an app or something that uses a more convenient button for photos?
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Nov 14, 2009
How can I watch video on my phone? I have downloaded several "video player"s with no success.
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Jul 17, 2010
So this is my first Android phone and now that I've messed around with it for the past 2 days I'd like to start over clean. So how do I reset the phone back to factory settings? And will I lose any of the preinstalled programs?
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May 31, 2010
Is there anyway to stop the landscape keyboard from taking up the whole screen?
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Nov 14, 2010
Yesterday my Droid Incredible kept telling me there was an update to my phone. I waited until 8 or 9 hours later and then did the update last night. EVERY single app, contact, messgae, email...everything is GONE...the phone is like the day I got it. I had no warning and I'm beyond devastated. I was able to use Backup Assistant for my contacts, LOTS of pictures are gone, ALL my message threads are gone and on Monday, I'm going to have to reset my Exchange email at work. I've reloaded my personal email and some apps I remember, but I cannot tell you how upset I am.
One of the biggest problems is I don't know what I don't have? I had so many apps, and I don't have a record of them.
Is there some way to back up everything on the phone, all settings, etc, to a website so this never happens again? I am NOT rooted and a I have Froyo 2.2
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Nov 29, 2010
In error Gmail has disabled my account that I use with the Android Market. Is there anyway to switch accounts in the phone without resetting to factory settings?
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Jul 21, 2010
I heard that android phones can cut edit and even add special effects to video right on ur phone . Is that true?
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May 18, 2010
I'm considering the possibility of selling my Behold 2 phone and getting something a little better supported (anything HTC, for example). I know how to flash the ROM back to the Stock, but, how do I re-format/prepare my MicroSD card in the phone back to it's factory settings?
And is there anything else that anyone thinks I will need to do in preparation for selling it?
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Jun 3, 2010
I did not see any thread related to this. I have taken a few videos using the camcorder in HTC Hero. But I am not able to play it in my phone or couldn't find any software to convert to other formats.
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Feb 18, 2010
Is there a way to send text messages automatically when entering sprint network. Sometimes I send text messages while on the train. I set it to Sprint only to avoid roaming charges. My old phone would automatically send. This one I have to resend. Are there settings to auto send when entering the sprint network?
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Apr 4, 2010
My Hero is in a startup loop. Has anyone else ever had this problem? What is the fix. I can't get the phone to start up so that I can do a factory reset. Is there anyway to do a manual factory reset?
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Jun 6, 2010
Just ran reset on my phone twice...it rebooted and nothing was removed! Never seen this before anyone have any thoughts? I'm on CM 5.0.7.1, and haven't seen this behavior before on that or any other ROM. Gonna boot into recovery and do it manually.
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Aug 6, 2009
I have just got my hero and would like to put some videos on there.
can someone tell me what is the best video converter to use and what settings to get the best quality for the hero?
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