Samsung Moment :: Phone Shut Itself Off Randomly Now Not Turn Back On
Oct 9, 2010
For a few weeks, my phone has been shutting itself off randomly for no apparent reason. I remove the battery, pop it back in, and it powers up normally. It's off now, I've removed the battery (for about 10 - 15 seconds) and it still won't turn back on.
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Dec 5, 2009
I just traded my Palm Pre for a Samsung Moment today (made the deal off of Craigs List). The phone worked great all afternoon after I got it but 30 minutes ago I pulled it out to enter something into my calendar and it was off. I tried to turn it on but it seems dead.The battery has at least 40% remaining last time I looked and it is charging right now just in case. Anybody else have this happen? Is there some special way to turn this on that I don't know about? I held down the hang up button to turn it on and it is not working.Any ideas? (The Sprint rep at the store where I swapped with the other person said the warranty sticks to where ever the ESID is active - meaning on my account so I do have the warranty for it).
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Aug 5, 2010
Bought the Captivate on launch day. I had problems with the battery, phone restarting by itself, buttons at the bottom would not register when pushed. Took that Captivate back yesterday and exchanged it for a new one. The new one I got works much better. Little to no lag, buttons are working properly, and the battery is much better. Used it until about 3% of battery was left then put the charger in. Fully charged by midnight, unplugged it and went to sleep. Woke up this morning to find out the phone shut itself off last night. I woke up and tried to check my emails but the screen would not turn on. Held the power button and the phone turned on as if it was just starting it up. I bought my phone from a authorized AT&T reseller so I'm hoping they'll let me exchange it for another one again.
I called Samsung tech support but they weren't much of a help. They said I can send it in for repair or take it back to where I got it for another exchange. My phone is not rooted and not tampered with in anyway. I downloaded all the same apps for it which were only about 6 so far. The only new one I did download was one of those Sense Digital Clock ones and put the widget on my home screen. Other than that the phone is set up just like my previous one. I deleted the Sense Digital Clock app so maybe that was the culprit? I really do not want to take this one back again as the one shut down is the only problem. I'm going to wait a couple days to see what happens. My 30 days are up on the 17th so if it keeps on shutting down I'm taking this one back.
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Nov 30, 2010
My phone shut off randomly for the first time this morning luckily it didn't shut off early in the morning as I use my captivate as an alarm clock for my 8 am class. Anyway, I was just wondering if I should be worried? I've only had it for two weeks so I can still get a replacement phone but up until today I had no severe problems. Gps worked fine, battery life was good. I do experience some lag at times. For example, I'll click on messages and I'll have a black screen for ten seconds until my messages come up. Just wondering if I should be worried since it shut down for the first time if I end up having to get a replacement phone I feel like I'll only have the same problems since this is a common problem. I don't want to have to get an iphone, to be honest, I played around with it at the apple store the other day and I wasn't impressed. The captivate has so much more features and the home screen on the iphone just bores me. But the iphone works straight out of the box.
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Jul 5, 2010
im beginning to panic whats going on?
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Nov 8, 2009
I would like to know if it is possible to swap the top and bottom pull out menus?
Also, if the phone is shut down will the alarm turn it back on?
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Feb 4, 2010
when you put the phone up to your face while talking i know it has the sensor that shuts off the screen, my question is does anyone else seem like it hesistates a while after you take the phone off your ear? If i call a number that requires me to enter numbers it seems like it takes a good 3 or 4 seconds for the screen to turn back on. I know it doesnt seem like a lot but some of these calls if you dont enter the number right away they start asking questions over then i do hit a number and its the wrong one so its a pain in the a$$. I came from a palm pre which was virtually instantaneous once i took the phone off my ear. So i guess im wondering if this is a problem with just my phone or all moments and is there a fix for it?
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Jul 7, 2010
I am not sure how this is happening, however, my customer ringtone frequently changes to some other short stock ringtone. I discovered that if I shut the Inc off and turn it back on, my custom ringtone returns.
Anybody know what is causing this and how it can be stopped?
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Mar 5, 2010
I've searched and have been unable to find a solution to this problem. Actually its with my wife's phone, we both have Moments, mine works great but hers frequently (not all the time) doesn't shut off during phone calls. At first I thought she was just holding it strange but I have seen it for myself and its quite frustrating. The biggest issue is that its an intermittent problem so of course it never happens when at the Sprint store asking about replacing the phone. I did the recent update to the phone and it still does it. Any way to fix this short of getting a new one?
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Jul 14, 2010
A few times a day my Evo will shut off randomly and turn right back on. Does anyone else have this happening to them?
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May 16, 2010
I updated to 2.1 yesterday (Official 2.1, recover 3.0.8., rootv7) and today it's shut off twice randomly. I have to pull the battery to get it to power back up.
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Mar 23, 2010
Does the virtual keyboard on the Moment have bigger keys than the HTC Hero? I ask this because looking at the display for the moment it appears to be wider than that of the Hero.Also, does the screen shut off when not in use? I have heard people say this as well as their face hits stuff on the screen when they are talking on it.
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Nov 4, 2009
Does anyone know how to shut off the sound when the Moment goes in and out of roaming?
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Feb 7, 2010
Is there a way to shut off the notification when i get a text without taking it off my side, turning the screen on, unlocking it, and hitting the toolbar?
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Jan 24, 2010
Everytime I hit browser to go on the internet it will ask me to enter my phone numer which is very annoying each time....is there a way to defeat this and just go directly online ?
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Jan 29, 2010
I recently started having this problem. I set the screen time out for 15 seconds but the phone won't go to sleep unless I manually turn it "off." I've tried restarting the phone which helps but eventually it starts acting up again. As i type this, I haven't touched the phone in about 3 mins and the screen is still on. Any help? I;m wondering if it's an app I installed?
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Nov 5, 2009
I just got the Moment and I like it so far, but for the love of God I can't figure out how to turn the sound off when my phone goes out of service. Where can I find this!?
I live in an area with poor cell service (I knew this and I hate talking on my phone) and just want the noise shut off. I don't need a stupid beep to tell me that it's outta service. It's driving me nuts.
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Jul 25, 2010
Over the past two days I've had a recurring problem with my Moment - the screen no longer shuts off when I press the Off or End Call button. This is a pain because buttons end up being pressed when I slip the phone in to my pocket. I'm running the official 2.1 update and have been since the week after it came out, and I haven't had this problem before. I can't seem to figure it out. The button still works to turn the screen on, and will still turn of the screen if it's at the lock screen, but at the home screen or in an app, nothing happens when pressing the button. This was a little awkward today when the body heat through my shorts opened up my Alarm Clock app and started playing the various alarm clock ringtones!
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May 9, 2010
I finally updated my moment and I need help getting it back to how it was. I backed up all my apps, text and calls, but I don't know how to get them back on the phone. Google did my contacts, but not my text. I see my text in my gmail, but how do I put them back on my phone, as well as my apps. I went to the market and downloaded Astro as b4, and I went to my sdcard and to the folder named backup, but what's next?
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Nov 12, 2009
In coming from Palm, where I back up the entire OS / Data every night, and can restore from any point in time, is there similar functionality with the Android system? Can I take a snapshot of my Samsung Moment on a regular basis and restore to it as needed?
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Jun 22, 2010
I tried flashing stock back on my phone on two different cpu's and two different roms. I was running joey's rom and now I'm running ultimate dream's rom I think it's called. Whenever I try to flash it with the updater it just hangs and in the progress bar it just says ready. Any suggestions?
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Jun 27, 2010
Today I dropped my phone from about chest level. And when I picked it up the screen wouldn't turn back on. There are no any cracks on the screen and all of the touch stuff still works, what i mean is when the phone is on i can still unlock and scroll down i can feel it vibrate when I do so. I have tried pulling the battery and restarting and nothing will help. Does anyone else have any idea of whats wrong or how to fix it.?
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Oct 26, 2010
I think my Hero is on it's way out. It has decided to randomly shut itself off when it feels like it. I almost made my son late for school today because the alarm didn't go off because apparently the phone was off. It's done this a few times now. So my dilemma is... I'm due for an upgrade on Monday, thing is I don't care for any of the phones out right now. I don't really want to waste and upgrade on a phone I don't really want. I can get a new Hero with insurance for $100 but how many can you get a year cuz I don't really want to use it if it's my last one? I could stick it out or switch back to my berry until something good comes out but I think we would've heard about it by now.
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Aug 2, 2010
I set my phone to talk the callers name or the phone number of the caller if the incoming call is not on my contacts list.I have tried for ways to take the phone back to a normal ring without success. I do not want people hearing who the call is from.I am at a loss as to how to shut this feature down.
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Jun 28, 2010
So my Samsung Moment was going pretty slow so I thought I'd reboot it to refresh it but now it just stays on the Samsung glowing sign. The screen will go dark as if to boot up but just ends up going back to the Samsung glowing letters. This phone is a mess! Why would they release something so unstable?
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Nov 14, 2009
Every time I put it on a charger (USB or Wall), it charges and when it's done, the phone awakes and stays on. So if I don't manually put it back into sleep mode, it will sit there all lit up and drain my battery.
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Sep 13, 2010
My phone all of a sudden is not playing back any music. The phone rings and the speaker works but it will not play Pandora, will not play MP3 files stored in the SD card, it will not play voice mail and it will not play stored ring tones? Any way to troubleshoot or should I jut get a new phone? Even with the insurance they want $100, thieves. First they don't release 2.2 and now this.
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Aug 12, 2010
Just as the title says. I am a rooting nob and are running the latest version of the radioactive rom. i wanna bring my phone back to 100% stock. Bone stock if you will. How do i get there?
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Nov 10, 2009
From what I can tell, if you turn on WiFi the phone never sleeps even in standby mode. Is this a known issue or has anyone else noticed this. I noticed this using Spare Parts and turning off and on things until I saw it was wifi that keeps it awake.
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Jul 12, 2010
I'm having some problems navigating this forum.. sorry if this posts in the wrong place..(im trying to be PC here Ive accidentally deleted the large pandora widget from my android - When I reinstall, I see only a small icon like widget. How do I get the large one back?
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