Sprint HTC Hero :: Randomly Shut Itself Off
Oct 26, 2010
I think my Hero is on it's way out. It has decided to randomly shut itself off when it feels like it. I almost made my son late for school today because the alarm didn't go off because apparently the phone was off. It's done this a few times now. So my dilemma is... I'm due for an upgrade on Monday, thing is I don't care for any of the phones out right now. I don't really want to waste and upgrade on a phone I don't really want. I can get a new Hero with insurance for $100 but how many can you get a year cuz I don't really want to use it if it's my last one? I could stick it out or switch back to my berry until something good comes out but I think we would've heard about it by now.
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Aug 5, 2010
Bought the Captivate on launch day. I had problems with the battery, phone restarting by itself, buttons at the bottom would not register when pushed. Took that Captivate back yesterday and exchanged it for a new one. The new one I got works much better. Little to no lag, buttons are working properly, and the battery is much better. Used it until about 3% of battery was left then put the charger in. Fully charged by midnight, unplugged it and went to sleep. Woke up this morning to find out the phone shut itself off last night. I woke up and tried to check my emails but the screen would not turn on. Held the power button and the phone turned on as if it was just starting it up. I bought my phone from a authorized AT&T reseller so I'm hoping they'll let me exchange it for another one again.
I called Samsung tech support but they weren't much of a help. They said I can send it in for repair or take it back to where I got it for another exchange. My phone is not rooted and not tampered with in anyway. I downloaded all the same apps for it which were only about 6 so far. The only new one I did download was one of those Sense Digital Clock ones and put the widget on my home screen. Other than that the phone is set up just like my previous one. I deleted the Sense Digital Clock app so maybe that was the culprit? I really do not want to take this one back again as the one shut down is the only problem. I'm going to wait a couple days to see what happens. My 30 days are up on the 17th so if it keeps on shutting down I'm taking this one back.
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Aug 12, 2010
Well the other day my htc hero was acting up and locking up on me, so i turn it off and turn it back on but now the mobile network wont come back on. need help on what to do.
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Nov 30, 2010
My phone shut off randomly for the first time this morning luckily it didn't shut off early in the morning as I use my captivate as an alarm clock for my 8 am class. Anyway, I was just wondering if I should be worried? I've only had it for two weeks so I can still get a replacement phone but up until today I had no severe problems. Gps worked fine, battery life was good. I do experience some lag at times. For example, I'll click on messages and I'll have a black screen for ten seconds until my messages come up. Just wondering if I should be worried since it shut down for the first time if I end up having to get a replacement phone I feel like I'll only have the same problems since this is a common problem. I don't want to have to get an iphone, to be honest, I played around with it at the apple store the other day and I wasn't impressed. The captivate has so much more features and the home screen on the iphone just bores me. But the iphone works straight out of the box.
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Aug 8, 2010
How do i turn off the stock text message app?
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Oct 9, 2010
For a few weeks, my phone has been shutting itself off randomly for no apparent reason. I remove the battery, pop it back in, and it powers up normally. It's off now, I've removed the battery (for about 10 - 15 seconds) and it still won't turn back on.
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Dec 22, 2009
I find this extremely annoying that at night when I am using the scroll ball that the thing keeps lighting up, and then shutting off, lighting up..etc.
Is there a way or an app that shuts off the lights to the hardbuttons/trackball?
This is especially necessary in the day time when i can see the buttons, i don't need them illuminated.
When I owned a palm, there was a program call KBlights... shut of the keyboard, hardbutton lights.
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Dec 9, 2009
I have a hero and so does my boyfriend and they both just randomly reboot. Sometimes while we're using them and sometimes they are just sitting on a table and they reboot! Has anyone else had this problem? If so, is there a fix? We are both out of the 30-day time frame but we do have insurance on both.
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Aug 21, 2010
I randomly lose my data connection. It happens whether I'm using 3g or wi- fi. And it doesn't matter witch rom I got flashed on my hero. I've been rooted for quite some time now, so I doubt I'm making a noob mistake. Although I'm no rom writer, so I could missing something.
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Jan 2, 2010
Idk what could be causing it, I removed taskiller & any newer apps from the past few days I've added but is this something I should call tech support about ?
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Nov 4, 2009
Anyone else's phone randomly stop receiving SMS messages? I even have SMStomail installed and it doesn't catch the SMS messages at all. I can make calls, get emails, but no SMS at all until I reboot. It's happened twice and is beginning to get annoying.
This is not the same as the SMS/VM issue because a simple reboot solves it, and I am no where near 40mb on my ROM, and the SMStomail service doesn't catch it.
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Jun 28, 2010
What possible reason could there be for you to code your apps so that they switch on in the background when the phone is turned on and use up precious battery life?
Or, why would you code your apps to stay on after I, the user, have hit the back button because I no longer want your app to run?
I mean, REALLY! Yes, I own up to being a newbie Android user, and what I don't know could fill the Library of Congress. Still, this is common sense we're talking about here. I've done some industrial app development and Enter/Exit, On/Off are basic pieces of logic in the main loop of an program in any language.
The only reason that we phone users need task killer apps is because you developers insist on creating apps that don't know when the f**k to turn themselves off.
And, it seems to me like you, the app developers, are one of the main reason why these phones have such crappy battery life. I mean, my Samsung Instinct, as bad as it was, got 18 to 24 hours of life off of one charge. With the Hero, I'm lucky if I can get 10 hours, and that's even with configuring my email download to only three times per day!
This is not hard, people. You code the app to stay off until, I, the user, manually turn it on. AND, you also code it to turn off when I, the user, hit the back button.
Yes, I understand that there are certain apps that it is advantageous to keep running in the background. So, fine, make it so those keep running. BUT, there is no possible reason for apps like Flashlight, or BBC News, or Camera, or SprintTV to have to run all the time in the background!
I am so tempted to just trash the lot of you. If I did, maybe I might not have as much functionality, but my teenager would be able to reach me late in the day because my phone battery would still have juice.
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Aug 3, 2010
i got advanced task killer yesterday and evrytime i kill tasks it kills them all and 2 seconds later skype comes back as a running task and its starting to do my head in. anyone got a solution that does not involve getting rid of skype.
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Jul 29, 2010
My V12 just randomly reboos itself when you click on an app. Doesn't have to be the same app everytime, but mine is doing it a lot lately for some reason.
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Feb 20, 2010
I've had my Hero for less than 48 hours and twice no it goes into silent mode for no reason and when I turn silent mode off the sound still doesn't work unless I reboot. Is this a glitch that can be easily remedied or should I take it back. I still have 12 days to decide whether to keep it or not.
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Feb 9, 2010
I'm finding that I'm part way through a track and then all of a sudden it moves to the next track! The screen is locked so it's nothing like that. It only seems to be happening since I moved to an 8GB SD card. I copied all my files over to it and everything else seems to be working ok. It happens in both the music player and in "Listen", the podcasting app.
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Mar 20, 2010
Over the past week I've noticed 3 instances where my HTC Hero just spontaneously switches off.. Screen black, buttons not lighted up. First time, I was editing the Calendar, second time I was viewing my photo album. Most recently, I had the phone in my pocket with music player playing and the phone just stopped working. Battery level wasnt low and I had to remove the battery and reinsert it to get the phone going again for each of those times. The phone might have crashed but idk, this never happened before the past few days (Ive been using it for 2.5 months now)
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Nov 26, 2009
Has anyone experienced their e-mails randomly getting deleted on the default Hero Mail app? Its sooooo annoying, all my e-mails on the Hero are gone now. Its not even in the trash folder. Luckily its still all on my Hotmail!
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Sep 25, 2009
Got my Hero almost on release date from Orange Uk. I am well happy with it especially after the ROM update (official Orange one from HTC). I suffered from the missing SMS problem thats mentioned in another thread on here but I installed SMS2mailbox and that seems to be sorted now. I don't use my gmail account as my main email account I use my ISP which is Sky. I have a strange hit and miss problem with the POP mailbox and I wondered if anyone else suffers from it or knows a fix.
I have the email account setup on the Hero and it shows mail in my mailbox no problem, the issue I have is that it randomly deletes mails from my POP server and only keeps the copy on the phone. Heres an example. I get sent 5 emails in a day while I am at work. I check my Hero mail app and it shows them all. When I get home I open my Outlook client on my PC and only 4 emails come down. I can check on the phone and it still displays the 5. First I thought it was a phone setting but the 'Delete Mail on Server' is definitely set to off. This happened before and after the ROM update. I wonder if it is peculiar to Skys mail servers.
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May 25, 2010
Just curious if anyone else has noticed the trackball and buttons randomly turning on and off or not coming on at all? Before the update I think they turned on when used...it doesn't bother me though just kind of weird..
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Jan 14, 2010
My hero is randomly failing to send or receive txts and calls.
It only happens from time to time but its starting to become annoying.
Has anyone else experienced this? is there any way of fixing it?
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Sep 16, 2010
after installing 2.2 on my hero, everything was working fine, until now. im having problems with my text messages, they wont send under sprints network, if i put it in roaming then they send right away, but roaming has awefully slow (1x) network speeds, but if i put it back to the 3g network speeds of sprint then everytime i try to send a text it just swirls in circles (the little thing next to the message) and wont send. is this sprints network being down? or does this have to do with the 2.2 update?i dont think its sprint because my mom and sister arent having any problems with there phones from the same plan. but i tryed restarting many times, taking out and leaving out the battery, putting it in airplane mode and turning that back off to reset connection, iv tryed everything and cant get it to work, so idk what to do, and i dont understand why if it was a software problem with the 2.2 installation, why would they send in roaming but not on sprints network?
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Jul 5, 2010
I have read a couple of threads that touched on this ring issue, but was unable to find any that had a solution or work around.Since the 2.1 update and the OTA update, many times when an incoming call comes, the phone doesn't ring. If I happen to be in front of the phone, I can see the screen change showing an incoming call.If I am listening to Pandora Radio, when the phone rings, Pandora stops, but the phone never rings.If I am not near or looking at the phone this results in missing the call.If I shut off the phone and re-boot it appears to ring fine, but at some point later in the day or week it will quit ringing.I normally never turn off the phone. Should I start to re-boot every day?
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Apr 28, 2010
Please Post all Sprint Hero update rumors here. This not to be confused with the " Official 2.1 Thread. I would also sugest to our ever so patient moderators to move any post of this nature to this thread. Let's clean up the forum and when the update is out out we can get rid of all this with one flush.
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Aug 12, 2010
Is there a app out there will back up all my phone contacts to the sd card?
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May 28, 2010
i've tried out all the radios to test out which is the best for me..and i devided on the one that was based off the verizon radio..so i got an error message saying "You must be a Sprint Customer to use this feature" so i changed to the newest radio out 2.42.01.04.27 and i still get the same issue..what could it be?
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Apr 12, 2010
I searched up Android 2.1 on Google and I Found a website with Sprint Hero - 2.1 leaked! "Website: Sprint HTC Hero Android 2.1 Upgrade Leaked" Rumors have been flying around the web about Spring releasing an official Android 2.1 upgrade for their HTC Hero mobile phone.The dates for the Android 2.1 upgrade for the Spring HTC Hero have been speculated to be either on April 29th, and others simply by the end of April.But according to BlogsDNA.com, hackers at XDA Developers forum have leaked a Sprint HTC Hero test ROM marked:
RUU_Hero_C_Sprint_2.20.651.1_signed_test The stands for Radio Unit Update, and is a common package that HTC phones of all kinds use, from Windows Mobile Phones to Android Roms.Without a doubt, the remaining days in the month of April building up to be full of high profile mobile phone announcements.Expected this month (April) are the HTC Incredible and Nexus One at Verizon, and now this, the Sprint HTC Hero Android 2.1 upgrade.
Rumors were also spreading about a possible iPhone / Verizon deal being announced.We ve already had the iPhone OS 4.0 announcement.And of course, I would be remiss to leave out the iPad announcement from Apple.
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Jul 7, 2010
I recently rooted my phone and was wondering how to install custom themes and lock screens for my hero. I am new to this as the title implies, so a link/instructions on how to install/create these would be what I'm looking for. I also am looking for solutions that do not need to install a new ROM as I just want to mod the current one that I have since i haven't found one I like. I rooted the 2.27.651.5 official sprint software with the instructions from the xda forum here: [GUIDE] How to Root Sprint 2.1 Release for CDMA Hero - xda-developers.
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Sep 10, 2010
iv heard ppl who downloaded android 2.2 online and installed it themselves on there phone since its not being offered ota. but im wondering if its safe? the phone is not actually getting 2.2 ever, so doing this would be my own choice. but im wondering if it will run smoothly, better than 2.1 update 1, and if there will be any problems or if anything that may not work because of compatability problems with the phone. because some people have said that 2.2 isnt being released to the hero because the phone is not physically capeable of it do to software and hardware (such as space ram speeds etc.), and others have said they installed it themselves and it works fine, that its actually made to run using less space then 2.1 making it better.
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May 15, 2010
To all you rooted Sprint Hero developers and users, I found this over at Android Spin. I myself have a droid, so I can't test this out for you but surely one of you owners can give this leaked 2.1 a spin. Just click on the link Android 2.1 for Sprint Hero leaked | AndroidSPIN | Your No.1 source for Android news.
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