HTC Hero :: Activesync - Unable To Sync To Contacts
Sep 28, 2009
Activesync syncs my exchange inbox with my hero but not my calendar, contacts, subfolders or any other folder (deleted items, etc). It looks like the folders are there, but they are actually empty. The calendar issue is not really a problem now that i am using Google Calendar Sync, but i would like ALL my exchange email to be on my phone.
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Oct 23, 2009
I just received my Sprint Hero in the mail, love it so far, but I am not able to sync up my outlook subfolders. I had the HTC Tocuh Pro 2, was able to sync my subfolders, but it was too sluggish and I only got it because it had Microsoft outlook. I have certain rules set that allow me to have certain incoming emails sent to certain folders so that I can keep up with them. Seems like the only way for me to get the emails from certain individuals on my phone is to take the rules off from my desktop and have them come in with all my other mail. I would hate to do this.
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May 31, 2010
When I go to Accounts and Sync and try to sync my Google contacts It show up that the last contact sync was May 10 The calendar sync and the gmail sync are up to date but the contacts sync will not refresh.
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Nov 16, 2010
I CANNOT get my phone to sync to my facebook contacts. I got to the settings to get to accounts and sync. Then when I click on add account and choose facebook, it just goes back and won't add it. I am really frustrated. I got it to work before but then I had problems with my facebook and now I can't get it to work again. HELP please!
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Apr 16, 2010
I received my HTC last week and I am very pleased with the phone. However I am experiencing one issue with my carkit, the parrot ck3200 LS Color.
It doesn't seem to sync my contacts. Everytime after a couple of contacts it says "Synchronization failed". At first I thought it was because I have some pictures associated with my contacts, so I deleted every picture from every contact, but no luck. The sync still fails at contacts that are in my Facebook friend list. I tried to find some settings where I can turn off the picture sych, but couldn't find it. Then I realized I don't even want the facebook friends to be synced with the phone, but I couldn't find any setting in the carkit or phone to turn that of.
Does anybody have an idea in solving the issue so that my carkit and phone will sync whitout issues?
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Jun 7, 2010
I just returned this fabulous device called the EVO. After waiting months and prepping by joining android forums and downloading various applications I found that the small bit lethal disagreements of not being able to properly sync iCal/contacts, wifi not connecting to networks in the same room and the biggest issue of them all, 1 phone bar in your house and outside of your house, making the use of such a wonderful device like buying a car without wheels�what�s the sense (pun intended). I just don�t get how after such advancements in technology how such well thought out devices like Mac�s OS and a open source OS like Android can�t get along. Millions are invested in R&D in these OS and devices. And things like contacts and calendar should be simple enough to play with any OS. Still I looked past those issues until I ran into the wifi issues at home. I am a techie at heart and a finance database programmer by day. So, when I say that my wifi setup at home should be able to connect to any b/g/n capable chip, I am not doing any guessing here. My EVO just would not get more than one bar, and I updated the firmware on my wireless network even when all of the other devices work perfectly well with my setup.
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Jun 13, 2010
When I go to sync my contacts with my Gmail account my phone only registers only half my contacts. Here is what it is doing it shows some as google contacts on my phone and the remaining ones it shows them listed as phone. I cannot figure out how to fix this.
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Mar 11, 2010
Sorry if this has been covered, did a quick search could not find anything specific
When I try and sync my contacts from my phone to google the phone Say's and always has done:
Sync is currently experiencing problems, It will be back shortly.
I'm on a stock OS with the latest updated ROM.
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Sep 9, 2010
Any solutions to the syncing issue with the new HTC Hero? I am unable to sync my two cars to my Hero, this did no happen with my previous mobiles - T-Mobile Google, LG Rumor, Samsumg.
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Oct 27, 2009
I can't install the Sync software to my pc. I keep getting this error "The Generic Device Manager Executable has encountered an error and install cannot continue.
I have tried to un-install and reinstall several times and even downloaded from HTC support and same thing happens, so I am assuming it has something to do with my pc.
The pc has reconized the phone and actually the HTC window pops up but I can't click on the Syncronize Now or on the HTC Sync, and on the right side bottom of that window it shows phone as disconnected.
I am running Window XP and don't know if this matters, but I am also running IE 8.
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Jul 21, 2010
Just got a Desire and am happy with it except for the problem above. I've got my emails working fine on the gmail app, but for some reason when I try to sync gmail with ActiveSync exchange I keep getting 'authentication error'. Has anyone else had this problem or know how to resolve it? Also, anyone who's got it working could you let me know your settings? I think I'm using the correct ones but might as well check.
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Sep 14, 2010
anyone else having issues in getting their corp email? My activesync started acting buggy yesterday. I've restarted the phn several times already and also deleted the account and added it again 4 times already. It doesn't want to sync.
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Aug 30, 2009
After installing HTC Sync from the HTC website (v.2.0.4), and connecting my Hero via USB, my Hero cannot find HTC Sync on PC, although it is installed, and I have restarted my PC. After the "Finding HTC Sync on your PC" message, I get an error message saying: "Unable to find HTC Sync on your PC. Please make sure that HTC Sync is installed and opened on your PC [which it is]".
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Jul 21, 2010
just noticed that when i read my gmail from the phone, it doesn't mark it off as read when i check on the computer. also when i try to reply or send an email, it is just stuck there with a red "sending". anyone have any idea what is going on?
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Jan 11, 2010
Can any one help with the following problem. I'd really appreciate it. This phone, as promising as it is, keeps giving me head-aches.On my HTC Hero all my contacts (they are all "Google" contacts) are duplicate. I deleted all contacts from GMail (they were NOT duplicate on GMail), have seen my HTC resyncing my contacts various times since (while in the Settings->Data Sync->Google Menu), but all 2000+ contacts remain in my phone.Obviously, I'm just trying to delete duplicates (why they suddenly appeared I do not know), but at the moment my phone seem not to sync at all.Can any one tell me how to delete ALL Contacts from my phone and then resync (after I reimport my GMail contacts)? Is there no other way to select each of my almost 3000 contacts manually to delete?
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Nov 5, 2013
I set up my ActiveSync account and it pulled in all the email, calendar, contacts, etc...but instead of just pulling in the actual contacts I have entered in my account, it's pulled in those plus the email addresses of everyone who has ever emailed me. Is there any way to filter those out?
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Nov 19, 2009
I have 3 calendars under my gmail account, but they're all owned by the same account.
I only had one when I initially set up the phone and I added 2 yesterday.
The 2 new ones will not show up in the phone.
Has anyone run into this? I did a google search, but not much for results out there which I find strange.
also, I subscribed to a read only one (canadian holidays) and it was on the phone right away.
So it seems that only ones that I create I cannot get to the phone.
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Nov 3, 2009
At Google's help forum here, it states the following: All Contacts vs My Contacts on iPhone - Google Mobile Help 3) Google only syncs My Contacts because those are the contacts you've manually added to your contact list. If you look at your All Contacts, you'll see that some of those email addresses haven't been added to My Contacts.
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Oct 1, 2009
I'm not that impressed with the HTC Sync (it's slow and there's no bluetooth). I've read a little bit about sync'ing with Google, but I'm not clear on a couple of things:
1) Will it require an app for the Hero to sync them 'live'.
2) What is 'cloud' - the stuff I've read keeps mentioning it.
3) I've found Google Calendar Sync, but how would I sync my contacts? The only thing I've found that will sync all of outlook is a Google Sync Premiere programme that is costly and aimed at businesses.
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Mar 6, 2010
I'm using HTC Sync to sync my Outlook contacts to my Hero... The contacts sync as expected but everytime I perform the sync the time on my Hero is set 30mins forward which would correspond with the time in the eastern states of Australia. I've checked the timezones on my PC & Hero and they are set correctly. I've scoured the net for fixes but haven't found a fix for this annoying issue. I did discover that in a previous version of HTC Sync you could set the timezone within HTC Sync during the installation if it detected a mismatch, but I wasn't presented with the option to set it to get it's time from the PC...
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Sep 15, 2009
I noticed that the Family / Friends / Colleagues groups on Google (the default, unchangeable groups there) aren't synced with my Hero. As a work-around I've created 2 new groups, "My Family" and "My Friends", but this is messy (I end up with both "Family" AND "My Family" on gmail, but just "My Family" on my Hero). Is there any way to sync those basic 3 groups?
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Sep 8, 2010
I've just moved all my contacts from sim to phone, now I want to sync my contacts to my gmail account, is this possible?
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May 5, 2010
I need some guidence please. I've been on a mission to sync my contacts to my PC and have failed. I understand the GMail Sync is there for me also, well i see i have apparently established an account when i first got the phone. The settings show it does sync with Google (show's last sync time stamp etc) but how do i view my account if i don't remember sign-in/password? I think i would need to start a new one (GMail Account) and this time save the log-in data.Two questions:
1. Can i retrieve from my phone the original Gmail info that is currently there?
2. If i need to create a new account; how to change it in the phone
In my search for contact back-ups i stumbled upon the Microsoft My Phone, has anyone had any experience with this?
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Aug 16, 2009
Having spent a couple of hours tidying up all My Contacts in readiness to sync with my Hero I was a bit hacked off to find 500+ contacts based upon all my email via Gmail. So thought it would useful to share how to set up the Hero to only sync My Contacts, by default it set to sync All Contacts.
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Aug 8, 2010
A couple questions about ZenEXP,
1) why can't I link my contacts with facebook? I'm not talking about syncing them I'm talking about linking them so that their profile pics come up on under "people" on my phone, every other ROM I've used does this just fine but Zen does not for some reason.
2) Do I need an app from the market to see how fast my processor is running? I've seen where some people have run into troubles of having their processor redlined all the time
I think that's it for now, thanks for any suggestions
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Oct 24, 2009
anyone experience this within the last hour or so?I noticed that i had to sign back into my account on "Social Networking" in settings, but nothing is syncing back up. they are all still sync'd (if you go into a contact on the computer, there is a "note" in the "notes" section showing the link), but nothing is showing up. I'm guessing eventually it will download everything again and I just need to give it time, and I'm also sure it's a Facebook issue thing, since they just updated and tweaked their UI, but i was curious if anyone else noticed this.
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Nov 12, 2009
Anyway to initiate they sync with ALL CONTACTS like it did during the initial setup?I imported my exchange contacts and deleted the gmail ones now I have no facebook sync with my contacts. I can sync them individually, but that would take forever.I know you can do them each independently. but I want to do ALL of them at once like it did when I first got my phone.Anyone know how to sync ALL OF THEM like it did in the beginning?
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Feb 20, 2010
I am having problems with auto sync with gmail contacts. The gmail and google calendar auto sync fine, but whenever I add a contact I always have to do a manual sync on the phone to get the contact from my pc to phone or vice versa. It worked fine for a while but at some point just decided to stop.
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Jul 2, 2010
After the update to Android 2.1 on my HTC Hero, like many other people, I had problems syncing my phone contacts to my facebook contacts. The process com.htc.bgp constantly force closed, and no linking could be made or is some cases only a part of the facebook contacts were synced. Different fixes has been suggested by users online but none of them worked. But after a lot of trying, a combination of these fixes finally solved the problem for me. Now all my facebook contacts are available to link to my phone contacts. Here's what I did and what you can try:
1. On your computer, go to Facebook Account Application settings. Remove applications Facebook for Android and HTC Sense. Log out of Facebook.
2. On your phone, remove any all Facebook programs or widgets you might have installed.
3. Go to Settings Accounts and delete your Facebook for HTC Sense account. The settings Background data should be checked and Auto-sync unchecked.
4. Go to Settings Applications Manage applications. Enter each of the following applications and click Clear data:
a. Calender
b. Calender Storage
c. com.htc.socialnetwork.accountmanager
d. com.htc.socialnetwork.provider
e. Facebook for HTC Snese
f. Gmail
g. Gmail Storage
h. My Uploads
i. PC Synchronization
5. Restart your phone.
6. Connect to the internet.
7. Start the Photos program
8. At the bottom there should be a facebook icon. Click it and log in to your facebook account.
9. Let all the contacts download.
10. Go to your contacts (People), and now your old Facebook connections should slowly start to appear, and you should be able to link the contacts to your facebook contacts. It might take a while but have patience!
Perhaps one or a few of these steps are not necessary, but at least its what worked for me and hopefully it will help some of you.
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Jan 20, 2010
I got HTC Sync set-up to sync up my outlook calendar and contacts. ran it through, and other than truncating address fields to 25 chars, it all worked fine. But then I ran it again, to cehck it was all ok giong forwards (ie expecting no updates), and it:Deleted 32 of my 200 contacts (seemingly at random) from Outlook - left them on the phone. If I manually replace them oon Outlook then duplicates are created on the phone on next sync. Altered 3 recurring appointments (birthdays, 3 out of about 40 in my calendar) in Outlook so that instead of running from midnight to midnight (ie all day events) they run from 23:00 to 23:00, and hence show up over two days. Claimed to have updated a handful more contacts, though I can't see what may have changed. how to avoid? Number 2 is particularly odd. I'm guessing it's something to do with daylight saving, but why only 3 of 40? I've checked the settings against other non-affected appointments, and can see no difference!
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