HTC Hero :: Unable To Sync Phone With Windows Vista
Aug 30, 2009
After installing HTC Sync from the HTC website (v.2.0.4), and connecting my Hero via USB, my Hero cannot find HTC Sync on PC, although it is installed, and I have restarted my PC. After the "Finding HTC Sync on your PC" message, I get an error message saying: "Unable to find HTC Sync on your PC. Please make sure that HTC Sync is installed and opened on your PC [which it is]".
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Aug 19, 2009
It doesn't do anything, I have the phone turned on, the sync software running and I plug the USB cable in, a "found new hardware" screen pops up, I click Locate and install drivers but it can't find any!
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Aug 9, 2009
I'm getting frustrated trying to get my Hero to connect with my PC, I've installed HTC Sync 2.0.4 on my PC but when I plug my Hero in via USB first I get this message. so i select locate and install driver software and then i get this message and then it's all over, I've downloaded what i think are the latest drivers and used device manager to manually select where to find the drivers and i still get the same message, it'll be a shame if i cant get it to sync because i like the phone but without it being able to sync it's just a paper weight, hope you guys can help me get it sorted
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Nov 24, 2009
Can i sync my htc hero phone with windows 7
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Sep 20, 2009
ive downloaded latest htc cync but it doesnt connect. it recognises usb storage device but no sync icon and i cant click on 'sync now' either.
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Feb 13, 2010
I have a new HERO that works perfectly and I love it. But I have an older laptop that doesn't have USB 2 on it and I can't seem to sync my calendar. In fact and I can't get to first base with it. The install fails on the laptop because I don't have usb 2.0 I'm guessing. Is there any other way to sync this with out a cable? This would be nice to get going as my HERO would be 100% then..
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Nov 5, 2009
After 3 install/uninstall/install attempts my phone is syncing with my vista laptop, but the my outlook 2007 calendar and contact information only goes one way, from the laptop to the phone. I can't find the settings (conflict?) that will allow the two devices to swap info.?
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Apr 14, 2010
I am unable to sync with my new PC running windows 7? Anuone has any ideas?
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Jun 13, 2009
Can't get the rogers magic to Sync with windows 7. all the drivers installed but when I hit Sync on the phone I get a message saying the phone cannot detect HTC Sync at you PC. then tells me where I can download it. Now windows 7 comes with Windows Mobile Device Center. has anyone been able to get their Magic to Sync with windows 7?
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Nov 4, 2010
Is there anyone that can help me?
I just purchased a sprint htc evo 4G phone and am trying to tether it to my hp desktop computer; which has windows vista 32 bit.
I downloaded pda.net to my phone okay BUT I am having problems downloading pda.net to my hp desktop with windows vista 32 bit.
I apologize If I am not using all the right words or nomenclature..But I just want to be able to tether my htc evo 4G phone to my hp desktop computer to have internet access.
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Sep 27, 2009
I cant get my Galaxy to connect to my PC. I've searched through the posts on this iste and tried everything. Has anyone has the same issues and managed to fix it. I've not upgraded the firmwear as the phone is running AOK and I don't want to mess is up.
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Nov 19, 2009
I have 3 calendars under my gmail account, but they're all owned by the same account.
I only had one when I initially set up the phone and I added 2 yesterday.
The 2 new ones will not show up in the phone.
Has anyone run into this? I did a google search, but not much for results out there which I find strange.
also, I subscribed to a read only one (canadian holidays) and it was on the phone right away.
So it seems that only ones that I create I cannot get to the phone.
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Jan 31, 2010
Has anyone else had issues getting windows to recognize the drivers for their phone? I'm in the process of rooting my phone and I can't get fastboot to work with my phone. When I look under device manager on my laptop it says the drivers aren't recognized. I've tried windows vista 64 bit and windows xp 32 bit.
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Jul 16, 2010
When I connect my new Galaxy S to my computer using the usb connection, I can see both the internal and external SD card (I use a sandisk Ultra 16GB card). However I cannot open these disks. Windows refuses to open them. The right click on these disks in order to get their properties gives 0GB! So what is going wrong. Do the SD cards use a special format (linux ?) that windows can not see correctly.
I take chance of this message to give a short feedback of my first week with my galaxy S here in France. I got it from virginmobile operator. I have to say that this phone is amazing. What a screen ! My wife just purchased an iphone 4. By far I prefer the samsung's screen. Concerning the battery. One can go for one or two days without recharging. My feeling is that it is not shorter than the iphone's battery.
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Apr 19, 2010
No matter how many times I reinstall the device drivers, they all install correctly besides the Android ADB Device driver.
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Nov 14, 2010
I got a new I7500 and wants to experiment with this. I could not get the adb working with this phone. The samsung software does not solve the adb issue. How can I get I7500 detected by Windows Vista as ADB device?
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May 21, 2010
I have had DC 2.08.1 installed for about 2 weeks with no issues. I decided to go ahead and partition the SD to utilized apps2SD as I was having memory issues. That process, while not smooth, went through okay and the SD card is working with the partition and apps2SD. However, ever since that was completed, my Windows 7 box no longer recognizes the phone either as a phone or as a drive. My Linux laptop recognizes the drive without issue.
Any suggestions on how I can reintroduce my phone to the Windows box, at least as a drive?
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Aug 7, 2010
Until now, have been using Android SDKs Emulator with the Eclipse plug-in, but recently replaced my non-Android phone to T-Mobile's MyTouch 3G Slide. Today, tried to install the Windows Android USB Driver for the phone. Followed instructions in http://d.android.com/sdk/win-usb.html (USB Driver for Windows Android Developers).
When looking for the driver, Windows gave me a "Could Not Find Driver Software" message. When telling Windows where to search, I pointed it to the SDK directory where the driver resides (¦Android-SDK-windows/ usb_driver). Also tried ¦Android-SDK-windows. Specified use sub- folders" in both tries. I am using Vista 64 bit, and suspect that may be the cause.
The "could not find.." message box from Windows has this information under Details:
Problem Event Name: PnPDriverNotFound Architecture: x64 Hardware Id: USBVID_0BB4&PID_0E03&REV_0100&MI_01 OS Version: 6.0.6002.2.2.0.256.1 Locale ID: 1033
In Windows Device Manager, "Other Devices ==>ADB==> Properties" shows Device type: Other Devices Manufacturer: Unknown Location: 0000.001d.0007.002.000.000.000.000.000 Device Status: This device is not configured correctly. (Code 1). There is no driver selected for the device information set or element
In the sdk's "usb_driver" directory, the "android_winusb.inf" file has several VID's beginning with 0BB..., but does not have one for the one listed above. Nor is there a [ ... ]header entry for the MyTouch 3G Slide (Expresso?)
I suspect this is the reason for the "Driver not found"
Am using the 32 bit version of "Eclipse IDE for Java Developers" downloaded last April. (At that time there were a lot of forum warnings about not using the 64 bit version.)
Today, before trying to install the driver, I uninstalled the Android plug-in from Eclipse and then uninstalled the Android SDK I had installed in April which was at the 2.1 level. I reinstalled the SDK at the 2.2 level taking "all items". Then reinstalled the Eclipse plug- in.
In the "Android SDK and AVD Manager" checked for any updates. There were none (I'd just re-installed, so that makes sense)
Information in this thread looked like a solution:
[url]
When I tried that, got the same message box.
These two threads from 2009 have entries that say the 64 bit driver is in the SDK I cant find it. Could be looking the wrong place though.
[url]
[url]
The android_winusb.inf has these two .CAT entries in it CatalogFile.NTx86 = androidwinusb86.cat CatalogFile.NTamd64 = androidwinusba64.cat
Using the information from the above ¦5512 thread, I added these lines to the [Google.NTx86] group immediately following the ";Google NexusOne" information and before the [Google.NTamd64] entry
CODE:.................................
When that did not make any difference, added: %SingleBootLoaderInterface% = USB_Install, USBVID_0BB4&PID_0FFF which was also part of a post. Made no difference
The .INF has a [ClassInstall32], entry, but there is no [ClassInstall64] entry. I do not know enough about INFs to know if that is needed or not.
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Jan 7, 2010
I managed to finally connect my phone with Windows 7 (64bit) using the steps shown here:
How to Solve HTC Hero Sync Problem in Windows 7 - Because it might prove a lot more difficult than you think - Softpedia.
I even synced my phone a few times. But off late I am getting this error and I am not able to resolve this by simply re-installing the drivers / HTC Sync software.
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Nov 25, 2009
how do i sync my phone with windows 7
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Feb 5, 2010
I am trying to set up the sync feature with my HTC-Hero to Windows 7 (64bit) system with Outlook 2007. I was able to get it to sync a few times but now I am getting an sync failed then error message connection to mobile phone timed out. Also I can't seem to get the phone and computer to sync both ways.
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Oct 28, 2009
Has anyone been able to install HTC Sync on Windows Server 2003? That's what I use on my desktop at work...
Currently, when I run the installer, it fails with error 1722. If I look at the logs, it says that it fails because it's not windows xp.
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Jun 5, 2010
I just changed to a new desktop running Windows 7. After installing HTC Sync, it can detect my HTC Hero. The problem is, under Sync Manager, it only show "contacts" but no "calendar".
How do I make it to see the calendar. I am running Outlook 2007.
I don't have this problem previously when I used Windows XP. Both contacts and calendar synced properly before.
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Jun 26, 2010
I have just bought an HTC Desire but i cant make the sync with HTC sync work. After af search of approximatitely 15 seconds a popup on the phone says that it can't find HTC sync on the computer. The USB connection works fine for file sharing. In my hardware monitor (dont know the english word for the window, but that in Control Panel -> System ->??? where you can see all attached devieces) i see a deveice called "My HTC" with a yellow exclamation triangle. I suspect the problem is here, but dont know has to solve it. The HTC sync has all button disabled so i cannot access the "Repair tool" i think there is in the sync manager.
- Disable all firewall(none), antivirus (Norton) and Spyware protection (AdAware) before installing HTC sync.
- Used "Run" -> "msconfig" to disable all non-MS processes and remove all starting app. Then restarted the computer and reinstalled (suggest to HTC to another user)..........
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May 31, 2010
Seems to be another Vista and sync problem: Laptop will recognise Desire in "Disc Drive" mode, but not in "Sync" mode. No response from the lappy and error flung up on the Desire ""Unable to find HTC sync on your PC ...etc"
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Nov 1, 2010
I'm new for android's developing. I'm using windows vista 64 bit computer. I try a couple of times run SDK manager.exe from android-sdk-windows package, but I can't install Android platform 2.2 and android platform 2.1 version. Does that mean android 2.2 not working with windows vista 64 bit? Did anyone have any experience for android installing on windows vista 64 bit?
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Nov 21, 2012
I'm just about to take the plunge and move over to a Droid device and wanted to know if there is a process that I can move my contacts from my Windows Phone7.5 device over to a new Android phone. I'm looking at moving from an HTC Arrive up to a Note2. I know my contacts and such are on my Windows Skydrive and I also know that there is a Skydrive app for Android but I don't know if there's a way to allow it to sync over like it does on my WP.
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Sep 9, 2010
Any solutions to the syncing issue with the new HTC Hero? I am unable to sync my two cars to my Hero, this did no happen with my previous mobiles - T-Mobile Google, LG Rumor, Samsumg.
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Apr 22, 2013
The phone and cables are good as I can get HTC Sync to work on my old PC and this one worked just a few weeks ago and I can even get it to work in a VMware session. But for whatever reason the phone just keeps showing up as Unknown and is put under Other devices as “Android phone”. On the other PC and in the VMware it is added as "My HTC" under Android USB Devices in Device Manager.
I’ve tried a bunch of uninstalling and rebooting and so on but something on my new Windows 7 PC is stuck when connecting the phone. It thinks it has no driver for it but it does. If I try and point any of the HTC INF files Windows just says they are not for this device.
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Sep 28, 2009
Activesync syncs my exchange inbox with my hero but not my calendar, contacts, subfolders or any other folder (deleted items, etc). It looks like the folders are there, but they are actually empty. The calendar issue is not really a problem now that i am using Google Calendar Sync, but i would like ALL my exchange email to be on my phone.
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