HTC Hero :: Failed To Sync Contacts With PC
May 5, 2010
I need some guidence please. I've been on a mission to sync my contacts to my PC and have failed. I understand the GMail Sync is there for me also, well i see i have apparently established an account when i first got the phone. The settings show it does sync with Google (show's last sync time stamp etc) but how do i view my account if i don't remember sign-in/password? I think i would need to start a new one (GMail Account) and this time save the log-in data.Two questions:
1. Can i retrieve from my phone the original Gmail info that is currently there?
2. If i need to create a new account; how to change it in the phone
In my search for contact back-ups i stumbled upon the Microsoft My Phone, has anyone had any experience with this?
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Mar 11, 2010
Sorry if this has been covered, did a quick search could not find anything specific
When I try and sync my contacts from my phone to google the phone Say's and always has done:
Sync is currently experiencing problems, It will be back shortly.
I'm on a stock OS with the latest updated ROM.
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Jan 6, 2014
I was composing a message and the phone got stuck when I was about to select the recipients. (Wanted to group send message so that's why I was not answering directly.) After waiting for a while the phone was still not responding then I forced to shut down and turned it on again. Okay I again edited the same text and tap to choose receivers. Good grief! NO CONTACTS! EMPTY! Why? What happened?
I first tried to sync Gmail contacts back to my Sony Xperia, however when I logged in to Gmail and it was the same! NO CONTACTS!
Long story short, I finally found Myjad Android Contact Recovery which seems to be useful because I want simply the contacts. So any example of trying successfully restoring lost contacts with this program?
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Mar 19, 2010
I cannot get HTC Sync installed on my WinXP laptop. Based on all the posts I've read I'm not the only one with this problem. None of the posts seemed to have a fix and based on the comments of users who'd contacted HTC, they don't have a fix either. I don't want to beat a dead issue but how am I supposed to sync my phone and computer? Anyone know of another program that I could use in place of HTC Sync?
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Jun 13, 2010
When I go to sync my contacts with my Gmail account my phone only registers only half my contacts. Here is what it is doing it shows some as google contacts on my phone and the remaining ones it shows them listed as phone. I cannot figure out how to fix this.
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Jan 11, 2010
Can any one help with the following problem. I'd really appreciate it. This phone, as promising as it is, keeps giving me head-aches.On my HTC Hero all my contacts (they are all "Google" contacts) are duplicate. I deleted all contacts from GMail (they were NOT duplicate on GMail), have seen my HTC resyncing my contacts various times since (while in the Settings->Data Sync->Google Menu), but all 2000+ contacts remain in my phone.Obviously, I'm just trying to delete duplicates (why they suddenly appeared I do not know), but at the moment my phone seem not to sync at all.Can any one tell me how to delete ALL Contacts from my phone and then resync (after I reimport my GMail contacts)? Is there no other way to select each of my almost 3000 contacts manually to delete?
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Nov 3, 2009
At Google's help forum here, it states the following: All Contacts vs My Contacts on iPhone - Google Mobile Help 3) Google only syncs My Contacts because those are the contacts you've manually added to your contact list. If you look at your All Contacts, you'll see that some of those email addresses haven't been added to My Contacts.
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Oct 1, 2009
I'm not that impressed with the HTC Sync (it's slow and there's no bluetooth). I've read a little bit about sync'ing with Google, but I'm not clear on a couple of things:
1) Will it require an app for the Hero to sync them 'live'.
2) What is 'cloud' - the stuff I've read keeps mentioning it.
3) I've found Google Calendar Sync, but how would I sync my contacts? The only thing I've found that will sync all of outlook is a Google Sync Premiere programme that is costly and aimed at businesses.
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Mar 6, 2010
I'm using HTC Sync to sync my Outlook contacts to my Hero... The contacts sync as expected but everytime I perform the sync the time on my Hero is set 30mins forward which would correspond with the time in the eastern states of Australia. I've checked the timezones on my PC & Hero and they are set correctly. I've scoured the net for fixes but haven't found a fix for this annoying issue. I did discover that in a previous version of HTC Sync you could set the timezone within HTC Sync during the installation if it detected a mismatch, but I wasn't presented with the option to set it to get it's time from the PC...
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Sep 15, 2009
I noticed that the Family / Friends / Colleagues groups on Google (the default, unchangeable groups there) aren't synced with my Hero. As a work-around I've created 2 new groups, "My Family" and "My Friends", but this is messy (I end up with both "Family" AND "My Family" on gmail, but just "My Family" on my Hero). Is there any way to sync those basic 3 groups?
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Sep 8, 2010
I've just moved all my contacts from sim to phone, now I want to sync my contacts to my gmail account, is this possible?
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Aug 16, 2009
Having spent a couple of hours tidying up all My Contacts in readiness to sync with my Hero I was a bit hacked off to find 500+ contacts based upon all my email via Gmail. So thought it would useful to share how to set up the Hero to only sync My Contacts, by default it set to sync All Contacts.
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Oct 24, 2009
anyone experience this within the last hour or so?I noticed that i had to sign back into my account on "Social Networking" in settings, but nothing is syncing back up. they are all still sync'd (if you go into a contact on the computer, there is a "note" in the "notes" section showing the link), but nothing is showing up. I'm guessing eventually it will download everything again and I just need to give it time, and I'm also sure it's a Facebook issue thing, since they just updated and tweaked their UI, but i was curious if anyone else noticed this.
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Nov 12, 2009
Anyway to initiate they sync with ALL CONTACTS like it did during the initial setup?I imported my exchange contacts and deleted the gmail ones now I have no facebook sync with my contacts. I can sync them individually, but that would take forever.I know you can do them each independently. but I want to do ALL of them at once like it did when I first got my phone.Anyone know how to sync ALL OF THEM like it did in the beginning?
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Feb 20, 2010
I am having problems with auto sync with gmail contacts. The gmail and google calendar auto sync fine, but whenever I add a contact I always have to do a manual sync on the phone to get the contact from my pc to phone or vice versa. It worked fine for a while but at some point just decided to stop.
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Jul 2, 2010
After the update to Android 2.1 on my HTC Hero, like many other people, I had problems syncing my phone contacts to my facebook contacts. The process com.htc.bgp constantly force closed, and no linking could be made or is some cases only a part of the facebook contacts were synced. Different fixes has been suggested by users online but none of them worked. But after a lot of trying, a combination of these fixes finally solved the problem for me. Now all my facebook contacts are available to link to my phone contacts. Here's what I did and what you can try:
1. On your computer, go to Facebook Account Application settings. Remove applications Facebook for Android and HTC Sense. Log out of Facebook.
2. On your phone, remove any all Facebook programs or widgets you might have installed.
3. Go to Settings Accounts and delete your Facebook for HTC Sense account. The settings Background data should be checked and Auto-sync unchecked.
4. Go to Settings Applications Manage applications. Enter each of the following applications and click Clear data:
a. Calender
b. Calender Storage
c. com.htc.socialnetwork.accountmanager
d. com.htc.socialnetwork.provider
e. Facebook for HTC Snese
f. Gmail
g. Gmail Storage
h. My Uploads
i. PC Synchronization
5. Restart your phone.
6. Connect to the internet.
7. Start the Photos program
8. At the bottom there should be a facebook icon. Click it and log in to your facebook account.
9. Let all the contacts download.
10. Go to your contacts (People), and now your old Facebook connections should slowly start to appear, and you should be able to link the contacts to your facebook contacts. It might take a while but have patience!
Perhaps one or a few of these steps are not necessary, but at least its what worked for me and hopefully it will help some of you.
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Jan 20, 2010
I got HTC Sync set-up to sync up my outlook calendar and contacts. ran it through, and other than truncating address fields to 25 chars, it all worked fine. But then I ran it again, to cehck it was all ok giong forwards (ie expecting no updates), and it:Deleted 32 of my 200 contacts (seemingly at random) from Outlook - left them on the phone. If I manually replace them oon Outlook then duplicates are created on the phone on next sync. Altered 3 recurring appointments (birthdays, 3 out of about 40 in my calendar) in Outlook so that instead of running from midnight to midnight (ie all day events) they run from 23:00 to 23:00, and hence show up over two days. Claimed to have updated a handful more contacts, though I can't see what may have changed. how to avoid? Number 2 is particularly odd. I'm guessing it's something to do with daylight saving, but why only 3 of 40? I've checked the settings against other non-affected appointments, and can see no difference!
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Feb 1, 2010
I'm using two different devices (iPhone and HTC) and I was able to sync contacts photos from the two devices without problem using Outlook...after I replaced Touch Pro, installed HTC Sync 2.0.18 and did my first sync... I noticed something weird...HTC Hero only synced contacts photos that were set by the HTC Touch Pro originally! and didn't sync any contact photo was set by the iPhone! sure thing the photos are working with Outlook without problem and I was able to sync them to the Touch Pro without a problem...
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Jan 28, 2010
For some reason, only half of my 200 and something contacts would sync to google contacts, despite them all being Google contacts.
I tried forcing sync and everything, no go.I am looking for a program that will only backup my contacts , dont need anything else.
This is because im thinking of a factory wipe & installing custom roms, so a android backup wont do any good for me.Is there anything free available?
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May 20, 2010
I am currently downloading 2.1 and wanted to make sure I was able to get all my contacts back. When I go into "contacts" in gmail, everyone shows up. When 2.1 finishes, obviously I will lose everything. Will my contacts automatically show up on my hero once I set up my gmail account on the phone or is there more that I need to do?
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May 1, 2010
Here is the deal, back in Jan when I finally got all my contacts sorted and edit after some issues with sync, I tuned off the Auto sync, with the idea that I would force a sync when I wanted to and I could watch what was going on.I have about 350-375 contacts in my phone currently. I want to play with some 2.1 roms so I need to get these synced to gmail so I dont loose them again. i can not get it to sync. I get :I have tried setting auto sync and still have an issue.
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Sep 17, 2009
I feel like this is such a stupid question but I can't find the answer anywhere else. How do I go about backing up my contacts prior to installing, e.g., the new ROM upgrade on the Hero? Presumably I would need to get the data actually off the phone on to my computer but I can't figure out how to, and I have too many contacts to save them all individually to my SIM card. I have been having major problems with HTC Sync (as long as it's installed on my computer it seems to knock out my wireless internet connection intermittently, which makes no sense, but I've uninstalled and reinstalled a couple of times and it's definitely HTC Sync doing it) so if there's a method that doesn't involve HTC Sync?
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Sep 28, 2009
Activesync syncs my exchange inbox with my hero but not my calendar, contacts, subfolders or any other folder (deleted items, etc). It looks like the folders are there, but they are actually empty. The calendar issue is not really a problem now that i am using Google Calendar Sync, but i would like ALL my exchange email to be on my phone.
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Oct 25, 2009
Can I possibly sync my phonebook to the phonebook I have on Facebook with all my contacts on there??
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Sep 20, 2009
do i have to go thru each contact and tell it which person is who on my facebook friends list or should it do this automatically and i have forgot to enable a setting?
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Jun 30, 2010
After I updated my Hero to Android 2.1 I only find my sim contacts in my adressbook. I still has my contacts on the Gmail, but it wont sync.
When I look in my Google sync options the updated date is 25/09/1980 20.46.
The sync icon (white with some round arrows) is showing, but it has frozen. I have tried re-checked the sync button and restarted the phone, but nothing happens..
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May 4, 2010
There are alot of Threads/Post on Contacts Sync etc. I haven't found the answer though to my question, so here it goes.
Can i sync my Contacts to my PC and not use Google or the Exchange Sync? Just make a separate folder for them in the event of a phone crash etc. Maybe make a folder to put on my SD Card?
Sorry if this has already been ask before, i couldn't find any threads of it.
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Sep 21, 2009
I'm having a strange problem with a new HTC Hero: I've installed the driver (recognized correctly in device manager) on Windows XP and also the HTC Sync 2.0.4 without problems. However, when trying to synchronize with Outlook 2003, it works with my contacts, but then it stops and says the synchronization failed and no calender entries are copied.
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Mar 19, 2010
I recently had my phone replaced due to the dust under the screen issue. When I set up my new (refurb) phone with my gmail account, I had tons of contacts in my phone that I had never seen before. The girl at sprint said it imports all of my email contacts, and it looked like they had added contacts from email addresses I had only emailed once, that werent even in my contacts group on my email. They ended up wiping my contacts and transferring them over from my old hero. She said I should create a new gmail account, and use it ONLY for syncing my contacts, that way I dont get all the other email contacts in my phone also. Im wondering how I do this, because I want to set it up before 2.1 comes out for the hero, so when I upgrade to 2.1, I wont have the same issue.
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Sep 15, 2009
Hero wont sync contacts to Google.. Anyone know any possible fixes? If it is any help: I cannot set a contact as "Google". I restored contacts with MBP and after found out this is a bad idea, is this the problem it causes? Could clearing all contact data fix this (and how do I do this?)
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