Samsung Galaxy S :: Captivate Won't Connect To DM To Update
Nov 7, 2010
I recently got my Samsung Captivate and it works pretty well (even the GPS) however, when I try to update is (manually) it takes forever trying to connect to the server and in the end it never does (and thus I cannot connect for another twenty-four hours).So I said ok, i'll use Kies to update the phone, so I download Kies and try - however, the when I connect Kies says "The Device is not supported by Kies" and as such I cannot interact with my phone in this manner.
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Sep 8, 2010
In theory there will come a day when Froyo or the GPS fix will be available from AT&T...
So every so often I go into Settings and then go to Software Update, click "Check for Update", click OK and for the past couple weeks it has ALWAYS told me that it failed to connect to AT&T's servers. If I try and check again it tells me that 24 hours has not elapsed since I made my last request. (Even though that request failed).
I've tried it in Airplane mode with Wi-Fi enabled and I've tried it in normal mode but using Wi-Fi and in 3G mode (not connected to any Wi-Fi network).
The day I got my phone I was able to retrieve an update (so it used to work) and I have not rooted my phone or "mucked with it" in any fashion.
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Oct 26, 2010
What happens when YOU menu>settings>softwareupdate>checkforupdate? MY phone says unable to connect to ATT Server. I just got this phone a week ago and am worried that when 2.2 DOES become available I wont be able to download it.
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Oct 7, 2010
It seems that since the last update I cannot connect my captivate as mass storage to my macbook. Even with the Debugging on. I mount the usb.
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Nov 8, 2010
Last night I saw that there was an upgrade for Kies so I went ahead and downloaded it.After the download completed, I tried to connect my Samsung Captivate to Kies via USB. Kies now just sits there saying Connecting to device, but will not connect.I have tried this several times and cannot get it to connect. Even tried restarting the phone and my computer.
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Sep 23, 2010
So before the update yesterday, I loved my Captivate. GPS worked great as did the rest of the phone. I figured since getting the update message, I would go for it. During the update the service was pretty bad in the office so I canceled the download to continue it when I got home. When I went to continue, it automatically rebooted my phone and applied the partially downloaded FW and completely bricked the phone.
Since last night, I have exchanged my Captivate twice. Each time the phones have major issues. Forget about locking onto satellites, it can't even get any in view in the middle of the street. On my current phone, forget not being able to connect to AT&T servers for the update, I can't even connect to Android Market...
I spoke with AT&T and the CS Rep made a special note on my account that told the store to not let me leave until I have a phone that has functional GPS, updates and fixes whatever issues I have. Additionally I was offered a credit to my account for the inconvenience. Add to that the CS Rep made a note to call me on my 30th day to make sure everything is working and if not, we will see where we go from there (cancel, extend the return period...).
Now I'm not sure what to do. I will try one more exchange but if that doesn't work, I'm considering going back to my dumbphone for now... I doubt I will get an iPhone4 and after 4 Captivates, don't think I will keep exchanging.
Sorry to vent my frustrations but this has been an aggravating couple days - even more so that my bricked phone worked great in all aspects.
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Oct 20, 2010
For 3 weeks now I haven't been able to check for an update for my phone. Everytime I try, it says "Cannot connect to the AT&T server" and it won't let me try again for 24 hours at which point it tells me the same thing. Any advice?
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Oct 20, 2010
Every time I try to "Software Update" I get a message that says, "can't connect to AT&Ts server. I've tried it every day for the last two weeks and get the same message every time. Everything else works fine on the phone as far as downloads goes.
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Nov 26, 2010
I have a samsung captivate from at&t and cannot get it to connect to my computer. Apparently I need some drivers and do not know where to fing them.
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Nov 28, 2010
i cant connect my captivate to my computer.it was fine at first now it doesn't work.when i connect my phone to my computer i do the following:
1)select mass storage
2)scroll the top menu down and select mount USB
3)press mount
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Oct 16, 2010
I tried searching and didn't have any luck with results, so I apologize if it's been covered, but I'm having difficulties connecting my Captivate to my PC via USB to transfer pictures/data/music.I've had the phone for a few months now but this is the first time I've really attempted to connect, as my pictures are piling up and I'd like to back them up for safekeeping.I already had the drivers downloaded months ago when I first got the phone but when I connected it today, I got a message that Windows (Win 7, 64-bit) failed to recognize the device. I went out, using the link in the Captivate Guide here (which is where I got them initially), and redownloaded the drivers to ensure I had the appropriate/most current version. Installed them, made sure the phone was set to 'Mass Storage' in USB settings, and still fail to connect when I plug the USB cord in. Windows fails to recognize the phone as a device and errors out each time.I tried putting it into USB Debugging Mode, but still get the same thing. I tried 'Ask on connection', I tried Kies, etc and nothing will work.Am I missing a step here, or doing something wrong? This has been extremely frustrating.
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Aug 26, 2010
Never mind. Problem fixed (5 minutes after I posted this and 3 hours after I started trying EVERYTHING to get it to work).
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Sep 5, 2010
Anyone have trouble getting a PC connection with their captivate? I've had mines for a few weeks now and up until today I cannot get it to make a connection with the PC. The drivers are ok on the PC, it seems to be something with the Captivate.The screen says initializing and seems to cycle between the home screen and USB screen but doesn't establish a connection.
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Aug 8, 2010
Im still learing things about this phone so bare with me. I rooted the phone and in the past few days i have been able to connect to the pc for this morning for some reason my pc cant find my phone. So what am i doing wrong?
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Sep 20, 2010
Samsung should stop promoting the Galaxy Tab and fix the Galaxy S phones.Tab is running 2.2 and most likely has a fixed GPS.While the rest of us who paid for a product still have not gotten our money's worth.
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Nov 29, 2010
No connectivity at all on my Captivate. Wifi networks can't be saved, and the 3G symbol is up there, but there's nothing being transmitted or received. Should I do a factory reset? The phone part works, as does messaging, but nothing else.
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Jul 20, 2010
How to make camera up & down instead of sideways?
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Jul 24, 2010
Just got the phone I love it so far but I am having trouble connecting to yahoo mail from the defualt email feature on the phone. I tried the normal way of doing it and also tried the manual way as well. The same message keeps popping up saying the usernamr or password is wrong. I am 100% sure that I typed it.in correctly.
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Nov 13, 2010
Whenever I try to see if there is a software update for my AT&T Captivate I get this message:
"Communication failed Unable to communicate with the AT&T server"
My current build number is ECLAIR.UCJH7 AND MY Firmware Version is 2.1- update 1.
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Sep 1, 2010
Had my phone reboot today at 3:15 pm cst, and it being the first i was hoping that is was a gps update but it does not work any better. anyone else's captivate reboot today?
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Sep 23, 2010
If your download fully cancels in the middle, do not resume the download. When you try to resume - the phone will think you want to resume installation [it thinks the download is complete] and will update the phone with the partial firmware download. For those phones that were bricked, that is what was said happened to them - myself included. Now, why would the update not realize the firmware isn't complete and just abort the update is beyond me. Many of us ended up with paperweights from that. Had to go to AT&T to replace the phone last night.
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Oct 1, 2010
I have a samsung Captivate, I am trying to root the phone, but whenever i put it in debugging the phone can't connect to my computer (windows 7 x64). I have been trying to find a driver but none of them work, am I really going to have to pay $30.00 for a one time download of a driver or is there another way!?
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Aug 25, 2010
I have the Samsung captivate and it usually has no problems connecting to WiFi networks but it can't connect to my home network. It recognizes the network but I can't use send/receive any data. My two laptops have no problem connecting to my network but I can't get my phone to. Additionally, my Wii has the same problem. It recognizes the network but can't do anything. Its probably a router problem but their support was useless, so I thought I would try here.
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Jul 26, 2010
I have ford sync and it worked flawlessly with my iphone.The captivate will pair and download address book just fine.I authorized it to allow access however it will not automatically connect when in range.I read someplace this feature is fixed in froyo my question is can you get froyo early or do we have to wait for samsung to push it out?
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Aug 11, 2010
I am trying to connect to my home wifi, its WEP security on a linksys router, but every time i try to connect it says unable to connect, also idk if there is supposed to be a wifi icon on the top bar but it does not show one at all, appreciate any feedback
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Jul 16, 2010
I have connected the Captivate to my Windows 7 64 Bit PC. I have downloaded the updated drivers and installed them. I have tried all the different types of connection as mass storage etc... Nothing seems to work. I can see the phone in Device Manager and in the explorer it shows three removable disks; however, when I try to open them it tells me to insert disk.
Does anyone know how to connect this to my PC?
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Nov 10, 2010
I have recently picked up a Samsung Galaxy S Captivate (Android 2.1) on Rogers Wireless. I've been having an issue with the wifi on it, it only works intermittently when I'm at home. It will connect to my network without issues, but none of the data-enabled apps can access anything, they just time out. While this is happening my old iPhone (recent android convert) and my Nintendo Wii are able to connect flawlessly. This ONLY happens when I'm at home on my own network from what I've seen, when I'm on the wifi at my work everything works fine. Has anyone seen issues like this or have any suggestions as to what may be causing it? FYI I have tried different wifi channels, currently my router is setup to use TKIP on WPA2 for encryption.
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Jul 26, 2010
Cant seem to get my wiimotes to connect to my new Cappy, i dl the free versions of the market place but none work. My BT does see them just wont connect via the program. any ideas?
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Nov 7, 2010
I own a Samsung Galaxy S SGH-i896 and I decided to try and put on Cognition for a test, but before that, I did a android backup using ROM Manager. Now I thought this would save me in any situation...
So I flashed it over to Cognition, and it refused to connect to Rogers (as I expected) however, when I went to restore back, I would still get the AT&T start up, and the video was replaced by text that said "Android" in a weird font. I managed to flash it back to a stock AT&T ROM which worked well, but still wouldn't connect to the Rogers network.
I had tried to get into the ClockworkMod Restore Screen which I did finally get. I wiped all user data and cache, and restored from my backup...
Only to find my AT&T boot screen still there instead of the i896 screen and Rogers screen which would usually show. What can I do about this issue? Is there some kind of firmware or ROM from Rogers I need? I have a Rogers Stock firmware but that didn't seem to work either
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Sep 30, 2010
My phone was working fine today until suddenly I couldn't place calls, send texts, recieve calls, or browse the internet on 3G. I still have bars (like two) but I can't get anything to work. Every once in a while there will be a pulse in signal bars and I'll update date and time. Anyone know what's going on?
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