Samsung Captivate : "Software Update" / Can't Connect To AT&Ts Server
Oct 20, 2010
Every time I try to "Software Update" I get a message that says, "can't connect to AT&Ts server. I've tried it every day for the last two weeks and get the same message every time. Everything else works fine on the phone as far as downloads goes.
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Sep 13, 2010
My phone keeps shuting off and its getting old but my gps seems to work fine. I rooted the phone and removed atts bloatware, i need to return it for another captivate. How do i get atts bloatware back or does it even matter?
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Oct 20, 2010
For 3 weeks now I haven't been able to check for an update for my phone. Everytime I try, it says "Cannot connect to the AT&T server" and it won't let me try again for 24 hours at which point it tells me the same thing. Any advice?
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Nov 13, 2010
Whenever I try to see if there is a software update for my AT&T Captivate I get this message:
"Communication failed Unable to communicate with the AT&T server"
My current build number is ECLAIR.UCJH7 AND MY Firmware Version is 2.1- update 1.
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Nov 7, 2010
I recently got my Samsung Captivate and it works pretty well (even the GPS) however, when I try to update is (manually) it takes forever trying to connect to the server and in the end it never does (and thus I cannot connect for another twenty-four hours).So I said ok, i'll use Kies to update the phone, so I download Kies and try - however, the when I connect Kies says "The Device is not supported by Kies" and as such I cannot interact with my phone in this manner.
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Sep 8, 2010
In theory there will come a day when Froyo or the GPS fix will be available from AT&T...
So every so often I go into Settings and then go to Software Update, click "Check for Update", click OK and for the past couple weeks it has ALWAYS told me that it failed to connect to AT&T's servers. If I try and check again it tells me that 24 hours has not elapsed since I made my last request. (Even though that request failed).
I've tried it in Airplane mode with Wi-Fi enabled and I've tried it in normal mode but using Wi-Fi and in 3G mode (not connected to any Wi-Fi network).
The day I got my phone I was able to retrieve an update (so it used to work) and I have not rooted my phone or "mucked with it" in any fashion.
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Oct 26, 2010
What happens when YOU menu>settings>softwareupdate>checkforupdate? MY phone says unable to connect to ATT Server. I just got this phone a week ago and am worried that when 2.2 DOES become available I wont be able to download it.
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Oct 7, 2010
It seems that since the last update I cannot connect my captivate as mass storage to my macbook. Even with the Debugging on. I mount the usb.
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Sep 24, 2010
Every time I check for a software update I receive the error message :"Samsung cannot connect to the ATT server" This is getting old. I have search the threads on this site and google this problem but can not find an answer to this problem. I have seen other's post the same question and it doesn't seem to get answered. I called ATT and even Samsung neither could explain it either. Samsung had me reset my phone that didnt work and now they want my phone back for 5 days to reflash it. I dont think that will solve the problem either.
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Sep 23, 2010
So before the update yesterday, I loved my Captivate. GPS worked great as did the rest of the phone. I figured since getting the update message, I would go for it. During the update the service was pretty bad in the office so I canceled the download to continue it when I got home. When I went to continue, it automatically rebooted my phone and applied the partially downloaded FW and completely bricked the phone.
Since last night, I have exchanged my Captivate twice. Each time the phones have major issues. Forget about locking onto satellites, it can't even get any in view in the middle of the street. On my current phone, forget not being able to connect to AT&T servers for the update, I can't even connect to Android Market...
I spoke with AT&T and the CS Rep made a special note on my account that told the store to not let me leave until I have a phone that has functional GPS, updates and fixes whatever issues I have. Additionally I was offered a credit to my account for the inconvenience. Add to that the CS Rep made a note to call me on my 30th day to make sure everything is working and if not, we will see where we go from there (cancel, extend the return period...).
Now I'm not sure what to do. I will try one more exchange but if that doesn't work, I'm considering going back to my dumbphone for now... I doubt I will get an iPhone4 and after 4 Captivates, don't think I will keep exchanging.
Sorry to vent my frustrations but this has been an aggravating couple days - even more so that my bricked phone worked great in all aspects.
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Jul 28, 2010
I have a Galaxy S and I am trying to connect to my office exchange server. When I set up the account everything appears to go well but then I get a modal window telling me to visit orange.seven.com.I've visited that page and it is empty.The same thing happens when I try to connect to a hotmail account and a Google account using the blue Google icon (rather than the default black one). Has anyone managed to get an exchange or hotmail account successfully set up?
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Dec 17, 2012
I have a co-worker who suddenly can not connect to her Exchange account via her phone. It mysteriously stopped syncing emails on Dec. 5, and since then the phone can not connect to the server. Error message reported is "Unable to connect to server." I even completely deleted the Exchange account from the phone and attempted to re-add it, but adding a new account failed with the same error message.
The weird thing is that the account worked perfectly fine before Dec. 5, and we can't think of anything that changed on the phone or on the server at that time. Meanwhile, other Android phones in our workplace continue to receive messages from the Exchange server, including my own Nexus 4 with the exact same server settings and another co-worker's Droid Razr.
The problem phone is a Samsung Galaxy S on US Cellular, running Android 2.3.6.
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Sep 29, 2010
I have a hosting account at godaddy ruinning Linux. Is has MySQL. I am creating a J2ME application that runs on android and I was wondering if there is any simpler way to connect from j2me application to my MySQL server?
Is it required to install anything at my server? which I cannot do because of the shared account. Any way to just open the connection, update some data in the MySQL from j2me application?
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Apr 15, 2010
I wonder if this means they are getting ready to release the update. I'll postagain if an update becomes available.
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Nov 26, 2010
I have a samsung captivate from at&t and cannot get it to connect to my computer. Apparently I need some drivers and do not know where to fing them.
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Nov 28, 2010
i cant connect my captivate to my computer.it was fine at first now it doesn't work.when i connect my phone to my computer i do the following:
1)select mass storage
2)scroll the top menu down and select mount USB
3)press mount
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Sep 22, 2010
Every time I try to do an update on this phone it says "failed to communicate with the server".I have not rooted or sideloaded or done anything to the phone. How will I be able to get the updates?
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Sep 13, 2010
For the past few weeks ive been trying to do a software update on my phone. i know 2.2 isnt available yet, but i just wanted to give it a try for sh!ts n giggles. my old captivate that i returned was able to connect to the att server and gave me a message saying that there are no updates available. the new captivate i have wont even connect to the att server. it sucks that i have to wait 24hours until i can try again. everytime ive done it, it gives me that error message. anyone else having this issue? i thought being rooted and having the one click lag fix was the problem so i undid the lag fix and unrooted, but i still got the same error message. im worried that when 2.2 is available, i wont be able to get it since i cant even connect to the att server.
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Jul 23, 2010
so I've been using email for a while now, gmail account, today its telling me "unable to open connection to server" and I don't think I changed any settings, any idea what's going on?
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Sep 26, 2010
Wifi is on; hotel server found; connected to hotel server; but where do I input the hotel server password? Browser just indicates server error.
I also have my itouch with me and after it connects with hotel server, a sign-on screen comes up and I enter the server password.
Can't get the Captivate to supply a sign-on screen. Is there some other way to enter the server password that was supplied to me?
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Oct 16, 2010
I tried searching and didn't have any luck with results, so I apologize if it's been covered, but I'm having difficulties connecting my Captivate to my PC via USB to transfer pictures/data/music.I've had the phone for a few months now but this is the first time I've really attempted to connect, as my pictures are piling up and I'd like to back them up for safekeeping.I already had the drivers downloaded months ago when I first got the phone but when I connected it today, I got a message that Windows (Win 7, 64-bit) failed to recognize the device. I went out, using the link in the Captivate Guide here (which is where I got them initially), and redownloaded the drivers to ensure I had the appropriate/most current version. Installed them, made sure the phone was set to 'Mass Storage' in USB settings, and still fail to connect when I plug the USB cord in. Windows fails to recognize the phone as a device and errors out each time.I tried putting it into USB Debugging Mode, but still get the same thing. I tried 'Ask on connection', I tried Kies, etc and nothing will work.Am I missing a step here, or doing something wrong? This has been extremely frustrating.
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Aug 26, 2010
Never mind. Problem fixed (5 minutes after I posted this and 3 hours after I started trying EVERYTHING to get it to work).
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Sep 5, 2010
Anyone have trouble getting a PC connection with their captivate? I've had mines for a few weeks now and up until today I cannot get it to make a connection with the PC. The drivers are ok on the PC, it seems to be something with the Captivate.The screen says initializing and seems to cycle between the home screen and USB screen but doesn't establish a connection.
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Aug 8, 2010
Im still learing things about this phone so bare with me. I rooted the phone and in the past few days i have been able to connect to the pc for this morning for some reason my pc cant find my phone. So what am i doing wrong?
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Oct 26, 2010
I am completely new to the Android experience, but so far am loving it. I have synchronized my phone with my exchange server and appear to have lost most of my appointments, and some of the ones that I didn't loose have replicated themselves many times. Does anyone know what caused this, how to stop it, and is it possible to recover the lost appointments? I know I had a lot of things scheduled for this week, but with the exception of a few things that have either been there for a long time or are reoccurring appointments, they are all gone.
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Nov 29, 2010
No connectivity at all on my Captivate. Wifi networks can't be saved, and the 3G symbol is up there, but there's nothing being transmitted or received. Should I do a factory reset? The phone part works, as does messaging, but nothing else.
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Jul 24, 2010
Just got the phone I love it so far but I am having trouble connecting to yahoo mail from the defualt email feature on the phone. I tried the normal way of doing it and also tried the manual way as well. The same message keeps popping up saying the usernamr or password is wrong. I am 100% sure that I typed it.in correctly.
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Sep 1, 2010
Had my phone reboot today at 3:15 pm cst, and it being the first i was hoping that is was a gps update but it does not work any better. anyone else's captivate reboot today?
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Sep 23, 2010
If your download fully cancels in the middle, do not resume the download. When you try to resume - the phone will think you want to resume installation [it thinks the download is complete] and will update the phone with the partial firmware download. For those phones that were bricked, that is what was said happened to them - myself included. Now, why would the update not realize the firmware isn't complete and just abort the update is beyond me. Many of us ended up with paperweights from that. Had to go to AT&T to replace the phone last night.
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Oct 1, 2010
I have a samsung Captivate, I am trying to root the phone, but whenever i put it in debugging the phone can't connect to my computer (windows 7 x64). I have been trying to find a driver but none of them work, am I really going to have to pay $30.00 for a one time download of a driver or is there another way!?
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