HTC Incredible :: Phone Call Abruptly Disconnects / Touch Screen Becomes Unresponsive
Aug 18, 2010
I've had this issue happen a few times, so I disregarded it, but a few hours ago it happened 3 times in a row.I'm in the middle of a phone call, and suddenly I hear a beep, and I look at the phone and the call was disconnected (I'm back on the 'Phone' screen). I then realize that the phone becomes unresponsive (the screen doesn't respond, same thing goes for the Home/Menu/Back/Search buttons).The only thing I can do is press the top 'Off/Lock' button to shut off the screen, then press it again, and everything goes back to normal.Is anyone else experiencing this problem? If so, any advice/solutions?My phone is stock, no rooting or roms. I've downloaded a few apps from Android market and that's about it.My 30-day purchase window is up in about a week, so I'd like to get this resolved before then to avoid any headaches.
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Apr 29, 2010
I have had my Incredible for 24 hours now, and I am having problems with the touch input becoming completely unresponsive. Sometimes just waiting will fix the problem, sometimes I have to turn the screen off with the power button and then turn it back on to get it to recognize input. Just as an example, for the last 20 minutes I have been trying to type my password in Market to associate my Google account in order to buy an app, and have given up because I cannot successfully get through typing my entire password without the screen becoming unresponsive to the point that I cannot finish.Also, in regards to the keyboard specifically and not the entire screen in general. When using the landscape keyboard, I CANNOT, no matter what I do, get the keyboard to recognize the character "G" every letter surrounding G works, but G is a no go.Last night I even did a hard reset and that did not fix the problem. Any suggestions or tips would be greatly appreciated.
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Nov 14, 2010
just got my desire HD on friday and i've noticed a massive problem already. a part of the screen is unresponsive or just doesn't work properly. its a massive pain to try and type on and sometimes a button to press is in that gap on the screen so essentially you cant select it? a friend of mine has got an experia phone and he said he had the same issue but, when he did a 'manual update on his computer using software on phone?' it fixed it. so i'm hoping this could be a software fix and hopefully not have to wait to send it back.i hope you guys have heard of a problem like this and could really help me
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Nov 18, 2010
Just recently, the top part of the screen where I would normally swipe to slide out the notification tray turned unresponsive. I downloaded the screen test tookit and tested the touch screen, and it confirmed the top part of the screen is not registering any touches. Is there anyway to fix this? Or am I stuck with this unless I bring it back to Sprint?
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Aug 24, 2010
So over the past few days I'll go to use my phone only to find that I can't make the screen work. I can't swipe my pattern or even touch to power down the phone therefore requiring I used the d-pad to select shut down. Its happened about 4 times now, twice yesterday and once this morning. Is it a froyo issue? Or just my certified "like-new" breaking after 2 months already?
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Sep 8, 2010
Does anyone else's touch screen become unresponsive when the Epic is being charged? My touch screen gets glitchy and only responds to a fraction of touches.
I just received mine yesterday and I've already spent more than 6 hours trying to troubleshoot this issue. Most of the google searches that I've found have to do with cheap 3rd party chargers, but I'm using the OEM Samsung charger.
I thought it might be the charger, so I went out and purchased 4 different chargers today, but none of them fix the issue.
I also ordered another Epic for my wife at the same time, and her Epic has the same problem, which suggests that it's not a defective phone (unless they both came from the same batch).
To confuse things even more, I've been able to isolate 2-3 outlets in the house where this problem doesn't happen. The problem also doesn't happen when I charge at work, through a car charger, or via USB from the laptop.
I'm inclined to think it has something to do with the outlets in the house. However, I've never heard of any issue like that and the house is relatively new (built in '98).
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Jul 16, 2010
I got my Droid X yesterday and for the most part I'm impressed. (I didn't realize how much I liked HTC's Sense UI until replaced my Incredible with this phone.)
So far my only frustration is the touch screen. When I'm swiping between home screens, or even in applications, it often doesn't register anything or it'll open the first icon I touch even though I'm swiping. Sometimes I have to press an icon a couple times before it'll open up as well. This is getting REALLY frustrating because I can't just do things quickly but I have to watch to see if what I selected actual opens or swipes, etc.
I've only installed a few applications, including LauncherPro. Is anybody else having any issues like this?
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Jul 18, 2010
Anyone have issues where the touch screen and the buttons become unresponsive for a period for short bursts. I think my phone has had it. I tried restoring it to see if certain apps maybe causing it but that is not the issue. Restored still same problem. it happens about every 5 minutes.
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May 12, 2010
my wife says that sometimes when she has an incoming call and the phone is already unlocked it will give her an option accept or decline. she claims the touchscreen is unresponsive and she is unable to answer the call and she has to call the person back. anyone else have this problem?
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Jun 27, 2010
I am well aware of a few threads on this topic but I just got off the phone with HTC. The rep asked me to do a hard (factory) reset of the phone and see if that resolves the problem. I am not ready to do that at this point, and he said there was nothing he could do unless I was willing to reset first. In fact, he said they didn't have a lot of complaints about this at this time.So, please call HTC (or email them) if you have this issue. If enough people do, they will "look into it" and if the problem is similar to the EVO issue, maybe it wont be long for the software fix to come.I am not willing to do a factory reset because I have put too much time into getting my phone where I want it to be and this problem only effects when I try and use in car NOT plugged in (which I rarely do).
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Apr 30, 2010
Basically, the phone screen is unresponsive when your not holding it or any time it's not grounded. If I put it in the car holder and then touch the screen, its very sporadic.I have compared it with the droid eris and the Moto Droid under the same conditions at the same time, and it performs flawlessly. I have tried the incredible with the screen protector and without.If I take it out of the dock and hold the phone in my hand, it works great again.It's not just the car dock either. If I set it on certain surfaces and just touch it with one finger it does the same thing. The car dock itself has nothing to do with it. I've narrowed it down to a grounding issue. I've also tested 3 Incredibles and ALL of them do it. I am going to post another video showing it on top of a piece of styrofoam which also creates the problem. It's definitely more widespread then just a few phones. Basically, If the phone has very little ground it is unresponsive. If you ground it, either by holding it or placing it on a surface that is grounded then it solves the problem. If you plug anything into it that is grounded it solves the problem.
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Nov 18, 2010
It doesn't happen all the time, but it happens 7-10 times a day.Basically I can be using the keyboard or even in an App (like say angry birds) and the screen becomes unresponsive.The speed and responsiveness is comparable to trying to do anything on a 486 PC with a virus scan running.I type a letter and five seconds later it shows up.Interestingly, if I hit the sleep button, and then wake the phone back up it's completely fixed.I'm not saying I'm unique in this, I'm just saying I haven't figured out the correct search terms.I have a HTC Incredible, with the updated 2.2, vanilla.I highly doubt it is an App but here is my list just in case.
advocatus's Apps on the phone
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Nov 6, 2010
I'm rooted but s is still on and nand is not unlocked. I'm running the stock rom.
I use to get little delays occasionally when I tried to make a phone call, and sometimes the keyboard was unresponsive when I tried to text. Always passed in a few minutes.
Now the thing is just lagging. delays all the time regardless of what I'm doing. I also get a message sometimes when I try to take pics saying I don't have file permissions for the sd card. A shutdown will usually resolve this.
Sometimes when I shutdown I can't restart it without popping the battery out for a few seconds.
I thought it might be related to an overclock widget I was trying so I deleted it without improvement.
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May 8, 2010
Does anybody know how to play the capcom emulator without physical buttons? I had it for my Droid and now its on my incredible but I can't play it.
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Nov 9, 2010
Continually The screen will go unresponsive, and then turn black and the only things that'll light up are the bottom buttons. Sometimes the screen will just freeze without going black... and i constantly have to do battery pulls.
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Aug 31, 2010
Only when the phone is plugged in to the computer is the screen really slow to respond and is usually inaccurate.I pretty much only use the "Charge Only" option when plugged in.There is no problem when plugged into the wall.
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Jul 15, 2010
Has anyone else noticed this? With the phone laying on a table/counter/couch, the touchscreen normally doesn't respond at all. When it does, it's very glitchy, and pretty useless for anything that requires a swipe (like navigating home screens). I've tried all sorts of combinations of what finger I use, angle, and pressure, but it seems like as soon as I pick up the phone and do the same thing I was doing, it works fine. Just me or no?
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Sep 23, 2010
I am new to this forum, I came looking for help with the barnacle app and found a great forum for everything android, I am sure it will come handy.My problem is that my barnacle app disconnects when the phone screen turns off. I stay connected to the barnacle wifi signal but no Internet, in the barnacle app I get connection errors, I just need to stop the service and restart for the problem to be fixed, this only happens when the screen turns off so now I have the screen always on when tethering but that is not good form the battery.I have auto killer installed, I tought that it was the problem, and that auto killer was turning off the service but I uninstalled auto killer and problem persists, I have no other task manager installed.
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May 22, 2010
Is anyone else having a problem using a bluetooth headset and having it randomly disconnect during a phone call? Then I need to connect it again. My fiance has the same problem with the same phone, different headset.
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May 4, 2010
Edit: Here's the original thread by igl007, w/ video:
http://androidforums.com/support-troubleshooting-incredible/70366-unresponsive-screen-when-car-dock.html[/QUOTE]
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Jun 3, 2010
Has anyone experienced their Inc going to sleep while trying to multitask during a phone call? The screen keeps going between sleep and awake when trying to navigate through menu's during calls. I have already tried a battery pull.
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Nov 11, 2010
I have noticed that over the last 2 months that when I'm in a call It is not allowing me to use the touchscreen for anything including ending the call. At first i wasn't too fussed about this as i could just use the power button to end the call but it is extremely annoying when it comes to getting numbers or when you need to press numbers to get through the menus when getting hold of companies etc.
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Jun 12, 2010
I was wondering if anyone has this problem. When someone calls my incredible I try to swipe the screen down, but the screen is non responsive whether i swipe up or down. I tried to search the forums for this problems, but i couldn't find anything on here or on a google search. Is there an app that fixes this?
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Nov 7, 2010
This is a HUGE problem!
During a call, when I put the phone by my left ear, my ear and/or my cheek touch the screen, and though one would expect the buttons on the touch screen to be disabled during a call, when held against the ear and the face, I keep accidentally hanging up calls or in some other occasions, muting, having frustrated monologues to myself, thinking that the other person is ignoring me...
I mentioned using the left ear, because, it seems to have always happened when I held the phone by my left ear and not when I held it by my right ear.
I'm trying to find a more elegant solution, as dropping numerous calls is not an option. (today I dropped more than 15 calls). Any suggestions?
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Sep 21, 2013
Galaxy S Duos
gt s7562
SSN S7562GSMH
Rooted, installed cwm, flashed new room.
After dialing a number the call stays only a few second and then disconects. It says out of service area. Than when i try dialing again it says mobile network not available.Cant find the stock firmware anywhere, even on sammobile firmware list.
I flashed 3 different rooms and the same problem with calls.Where can i find the stock firmware for S7562GSMH
I tried PMP_Ultra_ROMv1, PMP_Light_ROMv7 and KOR-Release-340.
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Oct 25, 2010
But now whenever I'm taking a call the touch screen stops working, so the only way for me to hang up is to take the battery out.Has anyone else had the same problem and is their anything I can do to fix this?
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Sep 9, 2010
Every now and then the End Call button will refuse to work (it doesn't even get highlighted when pressed), usually for up to 5 seconds. As you can imagine this can make ending a conversation considerably awkward. Any ideas as to what would be causing this? I first thought it could be the proximity sensor/screen lock, but the screen would have to turn off when this is in effect, which it doesn't. I can see the screen perfectly, I just can't interact with the End Call button. Is there any other way to end calls?
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Dec 26, 2011
GSM disconnects - when screen turn off?
Here is the adb logcat: [URL] .....
I found this thread: [URL] .....
for all people had the same error, copy the attached file to /system/lib (unzip first!)
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May 30, 2010
How do emulators like Snesoid work on the Incredible with an all touch screen?
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Jun 8, 2010
so after a week and a half of having this phone the screen response has started to lack. when I first got it the phone was almost to fast for me. now it seems like it has slowed down a lot and the screen sensitivity is almost on par with my old LG Voyager. its almost like a hit or miss with what I touch.could it be that I have a screen protector on there?
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