HTC Hero :: Great Product Should Be With Whole Good Package

Seems to me everyone is so grateful for the Rom update that we haven't had time to be hacked off about it. I work in software and the size and number of these updates says to me that HTC knew about many of these issues before the handset shipped and were already working on fixes them. There is no way things like the camera upgrade are bug fixes found after go live. Someone (probably an accountant) decided that it was OK to ship even with the defects and that when they were fixed it was OK to have an update system that forced us all to completely rebuild our phones or partly rebuild them if we were prepared to buy a third party app to back them up.

If HTC seriously want to take on the Iphone they are going to have to be a lot slicker in future. Just having a great product is not good enough you need the whole package if you want mass market appeal. In the end they may have shot themselves in the foot. This update may have largely fixed the lag but all those early reviews are still out there and people considering this phone will still find them and be put off for months or years to come. Don't get me wrong I love it and would not change it for an Iphone or anything else I am just sad that such a great product has been so badly tainted by poor customer service and niggling faults.