Android :: Touchdown For Exchange Problem After Droid 2.0.1 Update
Dec 9, 2009
Before the update yesterday, I was able to search my contacts by using the search button on the Droid, and then could dial the contact. After the 2.0.1 update, and after updating Touchdown for Exchange to the newest release, same problem.
I tried copying the contacts to the phone book, and the process seems to have taken place, but I have no idea where those contacts are....can't find them in the phone book.
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Dec 8, 2009
For those who have tried to sync up to their work exchange server that requires a downloaded pin from the respective server has probably noticed that this is unable to accomplish using the native Eris app. I was told to download Touchdown, but I have a problem paying for something Eris should have done in the first place. Any other free apps out there or is the Eris update supposed to fix this.
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Aug 27, 2010
Just wondering if there are any tips or suggestions for using "Touchdown" exchange in place of the Gmail account, especially to avoid getting duplicate msg alerts for new mail?Once set up in Touchdown, should one delete the email account set-up in messaging? Also, I have a second gmail account for personal mail but for now have only setup my work account in Touchdown. Should I do the same for this account in Touchdown - Exchange?
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Jul 22, 2010
I have never been able to sync past calendar events using the stock 2.1 Exchange (Outlook) sync. I only get past events for the last month. Yes, I have "sync all events" turned on. Any calendar event older than 30 days will not display or sync.
I spent 1.5 hours with Motorolla tech support today (live chat) trying to solve this to no avail. The tech said the problem is on my company's Exchange server. I said the bug is in Android 2.1. Example: my iPod touch syncs everything with the Exchange server including past events.
Just now I installed Touchdown on my Droid X. Everything sync'ed - all events, past, present and future. They display nicely in the Touchdown calendar display.
These past events still will not display in any of the stock calendars.
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Mar 19, 2010
I've been using Touchdown trial for a few days now and can't seem to find an answer to my question in the other threads. When I have an e-mail that I want to file in an exchange folder all of my folders show up on the phone and I am able to send the e-mail to any folder in my inbox on the server.My question: Is there a way to check my folders from the Droid after I have filed e-mails there? I went into settings and assumed that if the inbox was syncing that I would be able to pull up the other folders. I added a couple of the folders to sync under advanced settings and they show up but when I try to open them up there aren't any e-mails.
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Mar 18, 2010
Say you are in your office, sitting at your computer. So you don't need your phone to notify you every time you get an Exchange email, or every time you have an Exchange calendar event, because its all popping up right on your computer screen anyways. But you do still want to receive notifications for your non-Exchange email accounts and calendar events (e.g., Gmail).
Can Touchdown be closed or "turned off" (or maybe just killed using a task killer) while you are at work, so you do not receive notifications about Exchange emails and calendars, but you do still receive notifications for all your other accounts? And then as soon as you leave the office you can just re-load Touchdown so that you start getting phone notifications again for your Exchange account?
Is there an easy way to accomplish this without using Touchdown if you are using just the native Exchange ActiveSync built into Android (sense UI)?
I hate getting notifications on my phone 2 seconds after I've received them in the Outlook on my work computer, so this is why I ask these questions. With BlackBerry (what I currently have, but I want to switch to HTC Incredible) it is easy to manage notifications this way, but I'm curious if I can do it on Android.
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Jun 4, 2010
#1 - I cannot believe how amazingly sucky the stock email program is for the EVO - or for Android. Good christ, what toolbox decided to have a base email program where you cannot even set up filters.... This leads to spending $20 to get an app that any Blackberry does in it's sleep....
#2 - I see that for Exchange by Touchdown - there is a message "Don't install on Incredible, use Exchange for Android"As the Evo is pretty similar to the Incredible - should I just use "Exchange for Android" and not TD?
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Aug 22, 2010
I am waiting for my Aria to be delivered. Has anybody used the native exchange mail on 2.1? How does it perform? I heard a lot of good things about Touchdown for exchange. Can I get that with the 3rd party restrictions that ATT has on the android market? If so I remember reading about a work around but can't remember what it was.
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Apr 30, 2010
I just received my Incredible yesterday to replace my Blackberry Storm. I cannot complete the Exchange Activesync setup because it says it cannot contact the Exchange server. I've tried numerous times: placing https:// in-front of the server name, putting <<domain>><<username>> in the username field while keeping the domain field blank, checking and unchecking the SSL box. Nothing is working.
So I downloaded Touchdown. I entered the same exact settings that I believe should have worked for the Mail app and Touchdown connects just fine. It gives you the option to connect via Activesync only, Exchange 2007 or Exchange 2003. I selected Activesync and I'm seeing all my emails, contacts and appointments.
Is there something on the server side that could be preventing me from setting up the HTC Mail app. This is a major deal breaker for me. I guess, I could use Touchdown but I'd prefer not to.
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Sep 22, 2010
I just updated to the new official vzw 2.2 this morning and was wondering if there is still a need to use Touchdown?
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Apr 10, 2010
I need my Exchange subfolders to synchronise automatically, and I need to receive notifications when a new mail arrives in any of the subfolders.
So far, the only app I've found that manages this properly is Touchdown. I'm in the trial period, and may end up buying it, but I'm hoping that there's another application out there that works as well, but has better design and UI. Does anyone know of one?
I used RoadSync on my Nokia, and was looking for the Android version on the market (it does exist, apparently), but can't find it. It might have been taken off, or perhaps doesn't work with v2.1.
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Feb 1, 2010
After the Touchdown update I can't get any of my notifications to vibrate for either email or SMS. The phone will still vibrate. I emailed Touchdown and they said that they have heard some things about the vibrate issue but have not been able to duplicate the problems, he recommended a reboot which after two times has not done anything to help the situation. I have to have the vibrate settings for work so I'm screwed without them.
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Apr 29, 2010
Two quick questions that will help me decide between Native Exchange and Touchdown (or possibly another app all together):
1) Is there a way to override the password requirement for Native Exchange? I'd prefer to not have to enter a p/w every time my phone locks.
2)Is anyone else having issues with Touchdown not rendering their messages properly? Mine are cut off even with the smallest font setting and I cannot side scroll to see the rest of the message. Also as I scroll down into the threaded messages the screen above goes white.
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Mar 5, 2010
Anyone else having issues with Touchdown since the most recent update earlier this week? I've seen an inordinate amount of F C's and it has been running far slower than it ever did before. Am I the only one?
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Apr 8, 2010
Will the Android 2.1 update for the Eris finally allow Exchange tasks to sync with the phone? Will I have to go with some 3rd party paid app like Touchdown to get this? I don't like the idea of non-native apps that may not integrate as well.
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Sep 22, 2010
I just installed Froyo on my X, but now I have this annoying issue with my exchange account and having to enter a pin? I can't seem to disable it. If i go to security, there's an option under security called Change screen lock. I go to that, but the option for None and Pattern are both grayed out saying Disabled by remote phone administrator. what is that all about and how do I get rid of this? It's annoying and I don't need it.
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Nov 5, 2010
A few months ago, I started a thread regarding the problem that VZW and Motorola both identified as a problem with MS Exchange Server 2003 and 2007 not sync'ing right away.
Corporate Outlook/Exchange Sync - Push
I called and spoke with a tech at Motorola and said with the next OTA for the Droid 2 (which just happened) it was supposed to fix it, however it didn't. Does anyone on the inside have any insight as to what's going on? I'm back to using Improved Email for instant push delivery of my Exchange messages.
I did get the OTA the other day, and the version number did change, but nothing of significance.
Really starting to get pissed with this phone with I mostly use it for my job and e-mail. I shouldn't have to rely on a third party application for delivery of my e-mail. G-Mail works fine, but Exchange works about 5% of the time without me having to go in a do a manual refresh...then 10-20 messages pop up.
Fresh install and no longer rooted.
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Sep 16, 2010
My company is upgrading to exchange 2010 (from 2003) and ever since I moved my mailbox to 2010, every time I reboot I get a notification prompt to "Update Security Settings". This happens every time I reboot no matter how many times I accept it. I've tried deleting and re-adding the account, and it continues to come back every time I reboot.
The annoying part is that it doesn't seem to sync properly until a few minutes AFTER I've accepted these changes. It doesn't seem like this should be happening.
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Oct 24, 2010
I'm not sure why, but ever since I set up my exchange email account on my motorola droid, it constantly prompts me to "Update Security Settings" in the notification bar and makes an obnoxious beeping sound. I can't turn this off and following the notification does nothing.
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Dec 8, 2009
For those who have tried to sync up to their work exchange server that requires a downloaded pin from the respective server has probably noticed that this is unable to accomplish using the native Eris app. I was told to download Touchdown, but I have a problem paying for something Eris should have done in the first place. Any other free apps out there or is the Eris update supposed to fix this?
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Jan 22, 2010
Can someone please help me understand the advantage of using Touchdown to manage my corporate emails, calendar and contacts? We are running on Microsoft Exchange Server 2007 (on Small Business Server 2008). The phones that are using activesync in our office have to enter a password every time they are brought out of screen saver or sleep mode.This is very annoying and I don't want this. I am currently connecting via my company's Outlook remote web access, not directly to the server. No password entry required. So far, this is working for me. Updates to emails, contacts and calendar are immediate. Emails arrive on the phone typically before they appear in my Outlook.Now, what I am looking for in the way of improvements:
1.Adding a signature to my emails (required for FINRA and SEC compliance).
2. Fixing contacts so they are listed by last name. They are currently in first name order when viewed on the DROID (not in Outlook).
3.Ability to accept meeting invites this is a minor issue.
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Nov 19, 2009
Anyone else experience a delay of about 5 seconds within touchdown for it to pull up contact name suggestions. For example. Compose email- type in last name of person to add to the "To" field. Take about 5-7 seconds for the name suggestion to come up from the contact list.
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Jan 16, 2010
Can anyone give feedback on how to interact with those that are responsible for updating the Android OS? I seriously need updates ti inlcude PIN and remote wipe for exchange email. Corporate wont allow me access, even with Touchdown, until Android updates... may have to go back to iPhone.
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Jul 13, 2010
So I hooked up my work email to my DInc Exchange. It works fine, can send and receive emails, calendar, etc. The only problem is it doesn't automatically update the inbox when a new email comes in. I went under Settings > Send & Receive > Set download frequency. It is set to "Manual". I change it to "As items arrive" and then exit out. Go back in and its back to "Manual".
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Sep 21, 2009
I updated my HTC Hero yesterday with the new ROM for Orange handsets. After the update i went back and setup my Exchange ActiveSync settings on the phone, it all seemed to work ok. Initial sync downloaded my emails, contacts and calendar, I then went to change the schedule to 'As item arrives', which is how I normally have the phone set for push emails. I found that when i change this setting the phone is constantly syncing with the server, as soon as it completes a sync it will start syncing again. I left it for about 30 minutes doing this over a wireless connection thinking it might stop eventually, but it didn't.
I have tried deleting the account and setting it up again and also done another factory reset, but as soon as i select 'as item arrives' in the schedule then it does this.
This worked fine before the update, any ideas whats gone wrong? Is there anything i can do to so that the phone only syncs when there is new mail?
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Nov 13, 2009
I'm trialing Touchdown, but am having difficulty configuring it for aol. The other email apps automatically configure aol. Touchdown doesn't have the same format, so I can't copy what K9 and seven use.
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Sep 17, 2010
Anyone having issues with their corporate/exchange email on their SF? There are times when I will not get email for a 4/5 hour period. Even when I try to refresh my corporate email doesn't update. I have it set on Push, so the email should automatically flush into my inbox. I have two other gmail accounts synced to the SF and they work fine.
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Nov 5, 2010
I'm just wondering if anyone else is seeing this issue. Since the Froyo update I've had every Droid Incredible phone(the only droids at our facility) have this same exact issue. The phones will just randomly stop getting emails. But once the user goes into "Email" it refreshes itself and they started getting all of their emails. I even tried a different email app to see if there was something that at least worked. "Improved Email" seemed to do the trick until that too stopped getting emails all of a sudden too and the only way to reset that is to reboot the phone, and then all of the emails will come through on boot up. I am at a loss as to what is causing this. All of our other smart phones(non droid phones) are running fine. It seems as soon as the Froyo update hit these phones, email has been a struggle since.
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May 6, 2010
Well they fixed 1 thing that bothered me. Now fix the call quality so it can be used as a phone. I am so glad this is just a device i am testing at work. I would never use it as a primary phone. My iphone has much better call quality and reception.
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Aug 18, 2013
I've updated my phone (nexus 4) to 4.3 And can't seem to be able.to setup exchange email account This used to work fine prior to update Symptoms using default email client Waiting to sync forever "couldn't open connection to server" msg I can sync 'Sent' mail folder but not the 'Inbox'!
Using TouchDown it will sync the calendar but not the mail.Tried switching auto sync data on and off, deleting and reinstating account, restarting phone - in various combinations nothing works.
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