HTC Droid Eris :: Exchange Activesync And Touchdown
Dec 8, 2009
For those who have tried to sync up to their work exchange server that requires a downloaded pin from the respective server has probably noticed that this is unable to accomplish using the native Eris app. I was told to download Touchdown, but I have a problem paying for something Eris should have done in the first place. Any other free apps out there or is the Eris update supposed to fix this.
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Apr 30, 2010
I just received my Incredible yesterday to replace my Blackberry Storm. I cannot complete the Exchange Activesync setup because it says it cannot contact the Exchange server. I've tried numerous times: placing https:// in-front of the server name, putting <<domain>><<username>> in the username field while keeping the domain field blank, checking and unchecking the SSL box. Nothing is working.
So I downloaded Touchdown. I entered the same exact settings that I believe should have worked for the Mail app and Touchdown connects just fine. It gives you the option to connect via Activesync only, Exchange 2007 or Exchange 2003. I selected Activesync and I'm seeing all my emails, contacts and appointments.
Is there something on the server side that could be preventing me from setting up the HTC Mail app. This is a major deal breaker for me. I guess, I could use Touchdown but I'd prefer not to.
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May 3, 2010
I can't figure out how to get my Eris to save deleted and saved emails under Exchange ActiveSync. Can anyone help with that?
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Jun 5, 2010
I previous had email working fine on my Droid Eris with the 2.1 OTA. However today after updating my password, the Exchange ActiveSync account will not work on my phone. It gets past the authentication phase, however it seems to have issues saving the account on my phone.After some research, I have found documented cases of simlar issues on other hardware but not the Eris. Is anyone else having this issue, and what changed? Ive had it working on 2.1 OTA, but it will not work now.In my research I came across the following site, is it legit? It seems kind of sketchy, and I dont have the knowledge to determine if it is harmful or not.
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May 16, 2010
I've been watching this forum for the past two months since I got my Eris. Well this morning I installed the OTA update to 2.1. Since then I cannot sync my SBS03 Exchange email. The strange thing is that the contacts and calendar will eventually sync (after a few hours). I spent the better part of today talking to Verizon and HTC tech support people who have no ideas what to do. I rebooted my server and still have the problem.
First thing I did was do a hard reset on the phone and the problem did not go away.
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Jun 28, 2010
Just got root today thanks to the great work everyone did to get it working for those who installed the leak. I've been trying a number of roms, but can't get any of them to connect to my work exchange account which is a dealbreaker for me. I thought 2.1 added the password unlock feature, but all the roms are saying "Exchange ActiveSync server requires security features your phone does not support" and I believe they've all been 2.1. What am I doing wrong?
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Aug 27, 2010
Just wondering if there are any tips or suggestions for using "Touchdown" exchange in place of the Gmail account, especially to avoid getting duplicate msg alerts for new mail?Once set up in Touchdown, should one delete the email account set-up in messaging? Also, I have a second gmail account for personal mail but for now have only setup my work account in Touchdown. Should I do the same for this account in Touchdown - Exchange?
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Jul 22, 2010
I have never been able to sync past calendar events using the stock 2.1 Exchange (Outlook) sync. I only get past events for the last month. Yes, I have "sync all events" turned on. Any calendar event older than 30 days will not display or sync.
I spent 1.5 hours with Motorolla tech support today (live chat) trying to solve this to no avail. The tech said the problem is on my company's Exchange server. I said the bug is in Android 2.1. Example: my iPod touch syncs everything with the Exchange server including past events.
Just now I installed Touchdown on my Droid X. Everything sync'ed - all events, past, present and future. They display nicely in the Touchdown calendar display.
These past events still will not display in any of the stock calendars.
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Dec 9, 2009
Before the update yesterday, I was able to search my contacts by using the search button on the Droid, and then could dial the contact. After the 2.0.1 update, and after updating Touchdown for Exchange to the newest release, same problem.
I tried copying the contacts to the phone book, and the process seems to have taken place, but I have no idea where those contacts are....can't find them in the phone book.
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Jul 19, 2010
I boot the phone. Exchange push works great. No issues. If I turn on WiFi, I can still send and receive but push is slow or does not work...I have to manually refresh. If I turn WiFi back off, push still does not work consistently until I reboot the phone.
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Jun 4, 2010
#1 - I cannot believe how amazingly sucky the stock email program is for the EVO - or for Android. Good christ, what toolbox decided to have a base email program where you cannot even set up filters.... This leads to spending $20 to get an app that any Blackberry does in it's sleep....
#2 - I see that for Exchange by Touchdown - there is a message "Don't install on Incredible, use Exchange for Android"As the Evo is pretty similar to the Incredible - should I just use "Exchange for Android" and not TD?
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Aug 22, 2010
I am waiting for my Aria to be delivered. Has anybody used the native exchange mail on 2.1? How does it perform? I heard a lot of good things about Touchdown for exchange. Can I get that with the 3rd party restrictions that ATT has on the android market? If so I remember reading about a work around but can't remember what it was.
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Mar 19, 2010
I've been using Touchdown trial for a few days now and can't seem to find an answer to my question in the other threads. When I have an e-mail that I want to file in an exchange folder all of my folders show up on the phone and I am able to send the e-mail to any folder in my inbox on the server.My question: Is there a way to check my folders from the Droid after I have filed e-mails there? I went into settings and assumed that if the inbox was syncing that I would be able to pull up the other folders. I added a couple of the folders to sync under advanced settings and they show up but when I try to open them up there aren't any e-mails.
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Apr 10, 2010
I need my Exchange subfolders to synchronise automatically, and I need to receive notifications when a new mail arrives in any of the subfolders.
So far, the only app I've found that manages this properly is Touchdown. I'm in the trial period, and may end up buying it, but I'm hoping that there's another application out there that works as well, but has better design and UI. Does anyone know of one?
I used RoadSync on my Nokia, and was looking for the Android version on the market (it does exist, apparently), but can't find it. It might have been taken off, or perhaps doesn't work with v2.1.
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Mar 18, 2010
Say you are in your office, sitting at your computer. So you don't need your phone to notify you every time you get an Exchange email, or every time you have an Exchange calendar event, because its all popping up right on your computer screen anyways. But you do still want to receive notifications for your non-Exchange email accounts and calendar events (e.g., Gmail).
Can Touchdown be closed or "turned off" (or maybe just killed using a task killer) while you are at work, so you do not receive notifications about Exchange emails and calendars, but you do still receive notifications for all your other accounts? And then as soon as you leave the office you can just re-load Touchdown so that you start getting phone notifications again for your Exchange account?
Is there an easy way to accomplish this without using Touchdown if you are using just the native Exchange ActiveSync built into Android (sense UI)?
I hate getting notifications on my phone 2 seconds after I've received them in the Outlook on my work computer, so this is why I ask these questions. With BlackBerry (what I currently have, but I want to switch to HTC Incredible) it is easy to manage notifications this way, but I'm curious if I can do it on Android.
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Apr 29, 2010
Two quick questions that will help me decide between Native Exchange and Touchdown (or possibly another app all together):
1) Is there a way to override the password requirement for Native Exchange? I'd prefer to not have to enter a p/w every time my phone locks.
2)Is anyone else having issues with Touchdown not rendering their messages properly? Mine are cut off even with the smallest font setting and I cannot side scroll to see the rest of the message. Also as I scroll down into the threaded messages the screen above goes white.
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Jul 28, 2010
I bought the Evo for my personal use. However, I was looking at an FAQ this morning on my company's IT site on supporting Android devices thinking it might be a possibility. Currently personally funded Blackberry, iPhone and Windows mobile devices are supported for connection to our Microsoft Exchange email services.
I noticed the following in an FAQ in regards to Android support, is this true? I thought the Evo supports ActiveSync?
Question: How can I access my corporate email on my Android device?
Answer: At the moment, XYZ does not support Android due to its lack of ActiveSync support (access to Microsoft Exchange email). When/If this option becomes available, updates will be posted through the Mobile Device website.
Question: When will Android be an option for users?
Answer: XYZ has decided that we will not support the Android for corporate email at this time. If/When Android supports ActiveSync we will re-evaluate.
Question: How about if I have a personally funded Android phone?
Answer: Presently, corporate email access is not available for any Android devices due to its lack of ActiveSync support (access to Microsoft Exchange email).
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Jan 27, 2010
ActiveSync has been working just fine with our Exchange Server 2007 for the past 6 months. However, today we updated from 2007 to 2010 server and the server address changed from exchange.xxxx.com to remote.xxxx.com and I cannot figure out how to change this on the settings. The only thing that it will allow me to edit is the password. I press on the server address and it will not do anything. I have deleted the account on my phone and re-entered it hoping that it will let me edit manually. I get the error message, "Your microsoft exchange server account does not have permission to synchronize with your current settings. Contact your exchange server admin". I made sure the spelling is correct and our Admin is well, not up to the challenge.
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Jun 23, 2010
I got my HTC Desire last week and Synced it with our Kerio Mail Server 6.7.0 patch 1. Had to add the line to allow unsupported devices as it was giving some connection issues and then worked fine after that. The problem has been with the syncing of the contacts. It syncs fine for about the first few syncs and then it gives an error on the phone "failed to connect to the server" But it syncs mail and the calendar perfectly. The issue is that the syncing of the contacts is second on the list of 3 items to sync as per the phone. So it syncs mail first - fine, contacts second - error and then calendar - fine. I removed my contacts from my mail on the server and it still didn't update on the phone. So wasn't communicating with the server as per the error. If I delete my contacts on the phone, it then connects fine to the server and I get my contacts back. Works fine for about a few syncs and then without adding or deleting any contacts I get the error message back.
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May 7, 2010
I cannot attest to pin lock or remote wipe, but basic syncing of exchange e-mail calendar and contacts continues to work after I downgraded my $45 plan to the $30 plan yesterday. Haven't had a call from the Exchange police yet. Just an FYI in hopes to save a few people some money.
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May 27, 2010
I use Exchange as my email client & I have used Exchange ActiveSync to connect. Everything is working well apart from when the phone has been in-active & is locked I am required to enter my Exchange password to unlock. This is required to use the non Exchange functions also, as you might imagine this is very tedious.
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Aug 27, 2010
When using various 2.2 leaked builds or cooked ROMs, I had problems with activesync behaving properly. I even loaded and rooted the leaked 'official' Rom that came out yesterday and it didn't sync right. Constant sync, sync errors, etc. I reverted back to 2.1. I downgraded to 1xx radio and original hboot today in hopes that the actual ota will not have the same 2.2 ActiveSync issues I had with cooked builds. I am now thinking that if the official I had yesterday wasn't right the ota won't be any different. Is there a known problem with 2.2 having activesync issues? Do I want to not upgrade to 2.2 until this issue is revolved?
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Jun 25, 2010
I just got my first Android phone, a Motorola Milestone with Telus. I use Exchange 2007 and setup activesync with the builtin email client and it works great, however, the view is one folder at a time. I have many rules setup to move emails from specific sources to specific folders since I receive a lot of email in a day from many different clients and vendors. The problem I see is that I have to manually switch from one folder to another and hit refresh to see new emails in the subfolders.
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Nov 19, 2010
Is there an email.apk or alternate method of removing the security pin/pattern lock that's forced when you configure Exchange ActiveSync in Froyo? I found something on XDA, but it was earlier in the year and i believe it was only for 2.1. LockPicker is only for 2.1 also. I'm rooted running Myn's RLS3 ROM if that information is needed...
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Dec 8, 2009
For those who have tried to sync up to their work exchange server that requires a downloaded pin from the respective server has probably noticed that this is unable to accomplish using the native Eris app. I was told to download Touchdown, but I have a problem paying for something Eris should have done in the first place. Any other free apps out there or is the Eris update supposed to fix this?
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Jun 5, 2010
I've set up Exchange Activesync on my Evo, and the calendar seems to sync fine. However, I'm not getting any reminders in my status bar even though they are enabled on the calendar settings.
Further, if I go into an appointment that has a reminder set on it, I get the following message:
Delete
Are you sure you want to delete this reminder?
If I hit cancel and then back out of the event, it seems to re-save the calendar event, but I still don't get any reminders.
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May 11, 2010
Had a question with scheduling my activesync. If I don't get a lot of work emails is it better for battery life to set it to sync every 10 minutes or as items arrive?
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Jun 11, 2010
I set up an exchange activeync account on my new HTC desire. I encounter a strange behaviour with it. After synchronizing it shows only few folders from my mail box (around 5) where i got around 50. I tried to delete the account and recreate it -> no change I give a try to Touchdown app, and it retrieve all folders. I don't want to use another app than the one given with my HTC, so here is why I post this topic.
FW : 2.1 update1 software : 1.21.405.2 language FR
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Jun 15, 2010
I'm trying to find out the Hotmail Exchange server setting in the hope that it will start working prior to the official rollout. I know they started the wave 4 rollout today. They've said it will be rolled out in pieces and isn't due to finish until August but they don't give any idea to who will get which features when. So if you find out the exchange setting for Hotmail / Windows Live Mail post them here.
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Sep 2, 2010
Has anybody got this working? I still get the message I should try again later.
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