HTC Droid Eris :: Active Sync / Touchdown App
Dec 8, 2009
For those who have tried to sync up to their work exchange server that requires a downloaded pin from the respective server has probably noticed that this is unable to accomplish using the native Eris app. I was told to download Touchdown, but I have a problem paying for something Eris should have done in the first place. Any other free apps out there or is the Eris update supposed to fix this?
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Feb 16, 2010
I've searched the forums and looked at the Sticky above, but it doesn't seem to answer the question. We have one staff member here that bought a Droid Eris (Verizon) and unlike the Motorola Droid, I can't get this phone setup via Active Sync to our exchange server. I setup his account on my phone (M Droid) and it worked perfectly...messages, contacts and calendar all synced up fine. I go back to his Eris, and it says the account cannot be created at this time. All the settings are the same etc., so I'm a little stumped. I called Verizon and they said to wait for the new 2.0 upgrade that's supposed to be coming, but they weren't sure if that had been addressed or not. Am I missing something, or does the HTC Droid Eris not fully work with Active Sync with MS Exchange 2003?
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Jan 19, 2010
I love my droid eris but the exchange active sync account will not send emails. The emails stay in the outbox but never send no matter if I refresh the account or whatever else I do. Please help. I do not want to go back to blackberry so I need this to work.
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Jul 22, 2010
I have never been able to sync past calendar events using the stock 2.1 Exchange (Outlook) sync. I only get past events for the last month. Yes, I have "sync all events" turned on. Any calendar event older than 30 days will not display or sync.
I spent 1.5 hours with Motorolla tech support today (live chat) trying to solve this to no avail. The tech said the problem is on my company's Exchange server. I said the bug is in Android 2.1. Example: my iPod touch syncs everything with the Exchange server including past events.
Just now I installed Touchdown on my Droid X. Everything sync'ed - all events, past, present and future. They display nicely in the Touchdown calendar display.
These past events still will not display in any of the stock calendars.
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Dec 8, 2009
For those who have tried to sync up to their work exchange server that requires a downloaded pin from the respective server has probably noticed that this is unable to accomplish using the native Eris app. I was told to download Touchdown, but I have a problem paying for something Eris should have done in the first place. Any other free apps out there or is the Eris update supposed to fix this.
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Mar 31, 2010
I am trying to use my new Droid to connect to our Exchange 2003 email. I can access it just fine when I am on the companies Wi-Fi (both OWA and Active sync), but when I try to connect from the internet, I cannot see either. Odd thing is that if I use Opera Mini 5 Beta on my Droid, I can connect to OWA, but the default browser wont allow it. My Iphone is working fine on both networks, so I know the system is working properly.
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Nov 3, 2009
Folks - does anyone have an opinion on which email package is better, roadsync or touchdown? I have touchdown on the device now and while it works fine, its relatively slow and locks up a fair amount. The fact that Roadsync was developed by DataViz made me think it might work a bit better. I don't want to go through the pain and suffering of setting it up if it isn't better.I actually wish the embedded app would work with exchange and then I wouldn't have to do any of this! Anyone know when they are going to fix it?
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Mar 18, 2010
Say you are in your office, sitting at your computer. So you don't need your phone to notify you every time you get an Exchange email, or every time you have an Exchange calendar event, because its all popping up right on your computer screen anyways. But you do still want to receive notifications for your non-Exchange email accounts and calendar events (e.g., Gmail).
Can Touchdown be closed or "turned off" (or maybe just killed using a task killer) while you are at work, so you do not receive notifications about Exchange emails and calendars, but you do still receive notifications for all your other accounts? And then as soon as you leave the office you can just re-load Touchdown so that you start getting phone notifications again for your Exchange account?
Is there an easy way to accomplish this without using Touchdown if you are using just the native Exchange ActiveSync built into Android (sense UI)?
I hate getting notifications on my phone 2 seconds after I've received them in the Outlook on my work computer, so this is why I ask these questions. With BlackBerry (what I currently have, but I want to switch to HTC Incredible) it is easy to manage notifications this way, but I'm curious if I can do it on Android.
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Jan 21, 2010
Is there a active-sync support in Android just like how we see in Windows Mobile. If so how can i programatically set configuration parameters.
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Nov 26, 2010
I connect my DHD to the Exchange 2007 at works and it works great for the most parts, but weekly my contacts fail to synchronize. Mail and Calendar works fine, but when syncing contacts it says it can't connect to server. I then have to remove my account and set it up for scratch again. Then it works fine for a weeks or so. Anyone else with the same problem?
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Oct 3, 2009
Does the Active Sync Exchange calendar allow you to invite attendees?
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Aug 31, 2010
Convert from Touch Pro 2 to EVO 4G. Wireless sync with an Exchange server for Outlook from my office. For some reason, I keep getting an Exchange sync error for Contacts only. Mail and Calendar work fine, but I do not see Notes and Tasks. I have not yet tried syncing usb with my computer (basically because I'm scared to try). I'm hoping someone will take pity on the newbie and help me out.
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Jun 8, 2010
Is anyone using Exchange ActiveSync with "As items arrive" enabled?I had it set this way yesterday and my battery was completely dead in 4 hours (with minimal use). Now, i have it set to check "Every 10 minutes" and my battery is at 60% after 7 hours of heavy use!! Incredible! I am using Exchange 2003 (hosted provider) and I've NEVER had a device do this. The devices always seem to last longer with "as items arrive" set - since it isn't syncing regardless every 10 minutes.
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May 18, 2010
I am using active sync for Exchange, we are running Exchange 2003 SP2. When I attempt to go to the out of office on the phone it says the following: "Unable to get your Out of Office settings from the Exchange server right now. Please try again later." I've never seen it work & was wondering if anyone has the same issue or knows how to fix it.
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May 2, 2013
is there a way to add exchange active sync on the rom i flashed on my galaxy cooper?
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Jul 1, 2010
I'm a new user of Desire. I was happy to receive the phone but there is something I can not do I want to access my Exchange server with Active Sync, but I have apparently to import a certificate from my IT service on the device. The certificates are .cer or .p7b Is there a way to import those certificates on the Desire?
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May 9, 2010
What is the easiest way to troubleshoot the Exchange Active Sync configuration on a HTC Desire? I cannot get it to work though I am using all the settings that our IT department has given me. The setup keeps saying, check your Exchange account settings. I am not even able to connect to the mail server. I am using Wi-Fi and I have a network connection so there is no problem with that part. Can I get a trace or similar that shows if there is the credentials that are not working or what is the causing the problem?
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Jun 21, 2010
Picked up the Incredible the day it was release and have had no issues what so ever. I rooted the phone last night, and today Exchange Active Sync will not let my phone sleep. If I remove my Exchange account, or simply disable active sync, then the phone sleeps.
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Jul 7, 2010
I am having a calendar problem Microsoft Exchange/Active Sync. Calendar items I enter in my Incredible show up on Outlook. Initially, my Outlook calendar items also showed up on my Incredible but those calendar items have now disappeared after about three days and any new calendar items entered in Outlook do not appear. Email works fine and contacts entered in either Outlook or the Incredible sync without a problem.
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Nov 9, 2009
I just got my Droid and love it, at work we use the FirstClass email system by Opentext and it does support Active Sync for Calendar, Directory, and Mail is there a way to use the active sync functions on my handset or am I stuck with the IMAP connection to my mail server?
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May 3, 2010
I searched the Activesync threads and haven't found this issue, hopefully someone can help me out. I have Activesync working fine, able to receive and send emails, have all of my contacts and calendar items. Works flawlessly, other than the Company Directory. When I search for someone in the Global Address List using the Online Directories and then Company Directory I get the person, their email, Company and Title but no phone numbers. I have used a couple of iPhones and they return all the info and accessing the OMA page and searching returns all the info. Any thoughts? I looked at the logs on the OMA sever (also our OWA server) and show no errors in the Event viewer or the IIS logs and VZW was completely useless.
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Apr 30, 2010
I got an incredible yesterday.Been trying to get Exchange active sync to work.The problem is that no matter what option I choose in Schedule (as items arrive, 5 minutes, 10 minutes, etc...), the phone always defaults back to Manual.Nothing I do will make the change stick.I've tried a battery pull, deleting the account multiple times and re-adding it.I even installed the trial version of touchdown to make sure push email was set up correctly on the server and it works perfectly in touchdown.Any thoughts?I've done about everything I can think of.I don't want to buy touchdown because this should work for free.
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Jan 11, 2012
I am currently having an issue with most android devices in my work place where they are unable to authenticate with the exchange once connected over the wifi.
Breakdown:
We have 3 wifi networks.
1. General (Wifi authenticates over the domain)
2. Guest (Open wifi)
3. Mobile (Open wifi)
The below devices that we have tested give us an certification issue once they have connected to either the Guest or Mobile although they do work once connected to the General wifi or 3G/LTE.
Samsung Galaxy S4
Nexus Tabs
Samsung Tabs
All Apple devices work 100%
My Samsung S3 works 100%
Samsungs S4 Version:
Android version: 4.3
Baseband version: I9500XXUEMJ8
Kernel version: 3.4.5-1938685
Samsung S3 Version:
Android version: 4.1.2
Baseband version: I9300XXELLA
Kernel version: 3.0.31-836582
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Dec 3, 2013
I am currently having an issue with most android devices in my work place where they are unable to authenticate with the exchange once connected over the wifi.
Breakdown:
We have 3 wifi networks.
1. General (Wifi authenticates over the domain)
2. Guest (Open wifi)
3. Mobile (Open wifi)
The below devices that we have tested give us an certification issue once they have connected to either the Guest or Mobile although they do work once connected to the General wifi or 3G/LTE.
Samsung Galaxy S4
Nexus Tabs
Samsung Tabs
All Apple devices work 100%
My Samsung S3 works 100%
Samsungs S4 Version:
Android version: 4.3
Baseband version: I9500XXUEMJ8
Kernel version: 3.4.5-1938685
Samsung S3 Version:
Android version: 4.1.2
Baseband version: I9300XXELLA
Kernel version: 3.0.31-836582
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Apr 29, 2010
I have the D Inc and have a question. Is there anyone to create filters in Active Sync Exchange that filters out emails so they don't hit your Inc. I have a rule setup in Outlook that automatically sends an email sent by a specific email address to go directly to my deleted items in my Personal Folders in Outlook 2007. The reason why i ask is because on my BB Storm, I setup a filter that blocked these emails from going to my BB In box. I also remember on my Moto Q with Win Mobile I always also able to setup a filter as well. I work at a help desk with a ticket tracking system, the system sends an email for every ticket opened by the help desk to all help desk employees, so my in box can fill up quite quickly. I did notice that if I have Outlook opened up on my desktop these emails do not show up on my D Inc, but when I close Outlook (Like I did last night before I went home), they are showing up today on my Inc.
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May 31, 2010
I did a quick search and didn't find anything, so I am hoping someone can help out. Currently, I can only choose between 1 day or 3 days for downloading past e-mails on my active-sync account. This is really inconvenient since it is a work account and I would like to have access to 30 days worth of email. Does anyone know of a way to increase the days for downloading past email beyond the factory settings?
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Dec 18, 2009
I wanted to set up my hero to get my mail from work and calender ect. We use outlook. The question I have is whats the difference between active exchange sync and just setting up outlook like you would set up yahoo, gmail ect... Sorry if this is a dumb question but I just never had to use exchange before so im very unfamiliar with it. What I have been doing is just syncing my phone via usb with my home outlook.
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Jun 14, 2013
I cannot find a setting anywhere but here is what I am talking about below. I don't want to have the click the arrow to drop down who the email has been sent to, i would like to see who is all on the email
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Oct 30, 2009
I know there's an EAS thread but I couldn't find a solid answer to this question - Does the Exchange ActiveSync implementation on the HTC Hero from Sprint support advanced security features of Exchange server mainly enforcing Pin Locking and enabling Remote Device Wipe via Exchange? I know iPhone does and the Palm Pre does after WebOS v1.1. I'm very interested in the HTC Hero but need to be able to connect to my corporate exchange server. It's a large company so I cannot have my device added to an exception list or anything.
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Apr 14, 2010
So I read where the HTC Desire can be purchased as its unlocked. Will this work with ATT 3G? From what I have read it will be compatible on ATT 3g. Also does the Desire support full exchange active sync policies? I read somewhere where HTC has put all the necessary security policies in place versus the N1 that does not support.
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