Sprint HTC Hero :: Cannot Connect To Exchange E-mail Because Of Security Settings
Aug 7, 2010
Like many other people, I have the issue where I cannot connect to my exchange e-mail because of security settings. I was able to resolve the issue the first time by using Lockpicker. I had to reset my phone, root, and install fresh rom again. Now I am trying to use lockpicker again, but it doesn't work anymore. I have tried everything I can think of and have searched extensively. Touchdown can connect, but there is no way I am paying for that when I was able to get the stock email app working the first time.
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Sep 27, 2010
I use nexus one, otherwise known as a google phone, and just got the 2.2.1 update. Upon updating I got a request for a security update for the Email app. It wants to be able to:
1. Erase all data (perform a factory reset, deleting all of your data without any confirmation)
2. Limit password (reset the types of passwords you are allowed to use)
3. Watch login attempts (monitor failed attempts to login to the device, to perform some action)
4. Force Lock (control when the device locks, requiring you re-enter its password)
Call me paranoid, but this, especially no.1 seems suspect. Why would an email client need this extreme set of privileges? My spidey sense is pinging louder than a gaydar next to a drag queen. Can anyone confirm if this is a legit update or if I just downloaded a trojan horse of some sort?
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May 19, 2010
I loaded the official update today, and now I can't get the Exchange email client to authenticate. I have checked and rechecked my settings several times.
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Oct 11, 2012
I have a co-worker using an iPhone 5 giving me greef for this not working on my phone so i need to get this worked out lol.
I have a Galaxy Nexus running JB (4.1.1) . For a while my exchange email worked fine. However now, it will not sync. I attempted to reset up the account, however the "Exchange requires security settings update" message that we are suppose to get at the end of the setup (which appears the first time) does not re-appear on any inital setups.
One of our faculity (i work at a university) has this same phone and had issues with it when she upgraded. It was only after a hard reset of the phone did the message appear, which we then accepted and it started syncing the mail as it should.
I really don't want to reset my phone, so is there a way to "reset" the security settings so that it prompts me, or someplace i can go to enable it to get my email to work?
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Sep 16, 2010
My company is upgrading to exchange 2010 (from 2003) and ever since I moved my mailbox to 2010, every time I reboot I get a notification prompt to "Update Security Settings". This happens every time I reboot no matter how many times I accept it. I've tried deleting and re-adding the account, and it continues to come back every time I reboot.
The annoying part is that it doesn't seem to sync properly until a few minutes AFTER I've accepted these changes. It doesn't seem like this should be happening.
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Oct 24, 2010
I'm not sure why, but ever since I set up my exchange email account on my motorola droid, it constantly prompts me to "Update Security Settings" in the notification bar and makes an obnoxious beeping sound. I can't turn this off and following the notification does nothing.
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Oct 8, 2010
Do any of the ROMS come with an native exchange e-mail app. I use my phone for work this would be deal breaker for rooting
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Dec 16, 2009
Everyone I tried to download an attachment from my Exchange email account, it shows a little clock icon spinning, then after a few seconds it stops and gives back an error: "Alert: Network Error". I tried to change the setting to various settings (such as downloading size, attachment download location, etc.) to no avail. I was able to download the same attachment from my gmail account so this seems to be exchange server mail related.
I have a Sprint HTC Hero phone with Fresh 1.0 ROM loaded. I am not sure if this is Fresh related but I vaguely remembered that I was able to download attachment before but I am not sure.
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Jun 20, 2010
I recently installed the new security patch that came out around the release of the EVO because I was unaware of what it entailed. However this battery life problem has become sickening and I would really love to root my phone and get rid of all this sprint trash on my phone.
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Oct 16, 2009
is anyone having issues with yahoo. i cant seem to retrieve my mail from their servers.
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Jan 21, 2010
I've been reading the forums for a bit but I haven't found an answer yet...
I got with our Exchange administrator today to setup my phone using ActiveSync. We just recently started supporting devices that use ActiveSync. To my knowledge the only type of phone we have successfully used with ActiveSync is a Palm Pre.
I go into AvtiveSync manual setup and specify all the settings according to our systems and we require SSL. However as soon as I press next I immediately get "Cannot connect to the Exchange Server"
I have data access and I can access our OWA website using the browser (although I can't seem to log in - I get a bad user name/password error)
I have been provided the godaddy certificates by my Network Admin, but I don't know how to import them. I have them on the internal SD card.
I also don't have any spaces in the user name and I've tripled checked all the typing on the settings. Am I missing something?
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Jul 25, 2010
So the Verizon-based ROMs don't support my Exchange Server's policies while the Hero-based ROMs do. This would be all fine and dandy if not for the realization that I haven't found a Hero-based ROM that I like. It would be great if there was a way to take the Hero mail app and add it to one of my favorite ROMs like xtrROM or Aloysius.
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Feb 23, 2010
That's right. I have my gmail account linked to the Mail app (not the Gmail app, just didnt like UI) and it has been working fine until today. Now, the app won't retrieve mail from my account. I am looking at my mail app, and dont see the new mail that I am seeing when viewing my in box on my computer. Yes, I have pressed menu>refresh, and yes I have tried rebooting.
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Oct 14, 2009
I have had BlackBerry phones for a few years. Now switching to the Hero (love it by the way), I am trying to figure out if there is a way to filter the email that comes to my new phone.On BlackBerry, you could go to options, security and firewall. There you could choose to have email only come to your phone if was from someone in your contact list. Basically keeps all junk out.Is there anything similar to this on the Hero, or an app anyone knows of that can do this, or close?This is the main reason I quit using WinMo phones and went to BB.
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Feb 4, 2010
With my Sprint HTC Hero, How do you diasable the drawn pattern unlock once you have set it up?
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May 12, 2010
How many tries do you get to guess a lock screen pattern just incase you forget it or something. And how many people here actually uses the lockscreen also why do u use it.
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Feb 2, 2010
I'm new on here although have been lurking for a while trying to suss out my hero.I need help setting up my orange email account on the phone, I've tried searching the forum without success, point in the right direction if you can.anyway when I try to set it up the phone responds with 'cannot connect to the mail server to verify your account information. Your server is not responding'This is driving me mental. Please be gentle as I'm not the most technically savvy with these things.
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Feb 6, 2010
On my previous phone it had a "full lock" feature on it that when a text message or phone call came in it would show all stars on the screen and require my password before you could answer the call or view the text message does the hero have that option or is there an app I can download?
I tried the pattern lock thing it has but if a call comes through or a text message comes through it still allows you to answer and/or view the message without entering the lock pattern..
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Feb 18, 2010
Is there a way to send text messages automatically when entering sprint network. Sometimes I send text messages while on the train. I set it to Sprint only to avoid roaming charges. My old phone would automatically send. This one I have to resend. Are there settings to auto send when entering the sprint network?
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May 11, 2010
Had a question with scheduling my activesync. If I don't get a lot of work emails is it better for battery life to set it to sync every 10 minutes or as items arrive?
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Jun 28, 2010
Just got root today thanks to the great work everyone did to get it working for those who installed the leak. I've been trying a number of roms, but can't get any of them to connect to my work exchange account which is a dealbreaker for me. I thought 2.1 added the password unlock feature, but all the roms are saying "Exchange ActiveSync server requires security features your phone does not support" and I believe they've all been 2.1. What am I doing wrong?
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May 21, 2010
I did the manual OTA update to 2.1 and once I re-setup my exchange account it enforced the security policy (no surprise there thank god for LockPicker!). The Pattern Unlock stayed as well. So I would have to pattern unlock THEN input the 4 digit alphanumeric (major PITA) So after installing lockpicker I only had to pattern unlock - no problem.
Well I've had the dreaded "no-audio" bug a couple times since upgrading so I decided to try a hard reset before pursuing a warranty replacement. This time I did the same thing, setup my Exchange account and installed LockPicker. Now I do NOT have the pattern unlock. Under Security -> Screen Unlock Pattern I only have "Change Unlock Password" and there doesn't appear to be any way to enable the Pattern unlock.
Here is where it gets interesting. My friend has an Eris as well, is on the same exchange server and got 2.1. He is in the same boat that I was PRE 2.1 upgrade where he has the pattern unlock AND the password (I hipped him to LockPicker) and is now where I was with only the Pattern Unlock. Under his Security -> Screen unlock it is the same as mine, with only "Change Unlock Password".
Now not have the pattern unlock is not the end of the world, I just liked having that small bit of security...just curious if anyone can find a way, short of another hard reset, to get Pattern Unlock back. I'm guessing that the issue is that I didn't enable pattern unlock before setting up Exchange and allowing it to enforce that security policy.
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Jun 23, 2010
I was sat around today and when I went to go on my HTC Desire I was asked to set up a password. Strange, I thought but I set one up and it turns out to be the ScreenLock password. Usually the phone asks for a pattern to be drawn to unlock it etc etc now I have to put in the password I was asked to set up instead. When I go into the phone security settings I cannot disable the password or change it back to the pattern method...? I prefer the pattern method as it's much easier to input than the little keyboard to put in password, and I can turn it off when I'm at home.
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Apr 15, 2010
I have not gotten my picture mail since The 1st of the month.I have gotten like 4 total that have slipped through. I have called Sprint like 8 times and was told it was a known problem with the HTC Hero. I asked if it possibly had anything to do with the 2.1 upgrade.I was told absolutely not! On the 7th, one operator told me that the upgrade was coming out on the 9th.On the 9th, no upgrade.So I called and was told that it was coming, but unsure when, but still unrelated.Called again this Monday, still a known unrelated issue. I was offered a service credit if $35.00. Called today and spoke with Operator Pamela. She told me that it is a known problem and would be fixed with the 2.1 update.She said it was suppose to come out on the 9th but got pushed to the end of the month.Keep checking sprint.com/download.
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Feb 16, 2010
Is there a way to filter out messages coming into the phone from the exchange server? I used to do this on my Blackberry, but I can't make it work on the Hero. I receive emails for every engineering release that goes out at my work. On my laptop I can review the attached file, a SNP generated by Access. On the Berry and the Hero I can't, so I would like to not have them cluttering my inbox.
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Feb 14, 2010
Does anyone know if one of the custom roms support self signed certificates when attempting to sync with an exchange server?
I can sync with RoadSync, and with Touchdown, however thier interfaces kinda suck! (they don't populate the stock interface. ie: calendar, contacts, or mail) not only that, but they cost $!
I have read everything I could find on the web, I have talked till I was blue in the face to sprint. (sorry maybe that's why I'm so grumpy this AM. they don't know much of anything other than how to apologize for not knowing much of anything!)
I run a small business server (2003) with exchange 2003 integrated. By default, when installing, my exchange server is assigned a ".local" extention. Installation errors out all over the place if you try to use a ".com or net" etc. so even though I can add a public email domain to exchange ie: "mydomain.net", exchange still presents a certificate with the ".local" extension. Android dosen't give me an error log to confirm my suspicions; however when installing "roadsync" I get an un-trusted certificate warning AND the option to accept it. (similar with "Touchdown")
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Apr 21, 2010
I've read a few "pre-reviews" of 2.1 and have yet to see any comments on better performance as it relates to syncing w/ Exchange Servers.Can anyone who has 2.1 loaded, that also uses an Exchange Server, comment on performance? I know that with 1.5, even though the settings are dictating the phone to sync upon arrival, there are times where it hasn't synced for more than a day.Just curious to see if this has been improved.
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Sep 17, 2010
Since the recent Froyo update myself and some co-workers are having trouble with Outlook. It always worked fine before but now it keeps saying we need to update our security settings. When you click it though it just disappears and then comes back later. It receives e-mails fine, but Outlook doesn't want to send e-mails anymore for some reason.
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Nov 27, 2009
Okay so I just got my Eris and I love it except for one thing, I can't sync my exchange server because I get this warning:
Security Warning
There are problems with the security certificate for this site.
X: This certificate is not from a trusted authority
THEN it gives me three options Continue, View, Cancel
When I hit continue, it thinks for a minute and pops back up. View brings me to a viewing screen and then after you hit okay, back to the same warning screen and cancel. . . well cancels.
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Jun 8, 2012
I have an SGS2 with the latest ICS release (rooted). I work with two companies supporting sync with the exchange server (2010) on a smartphone.
I can set up both exchange servers at the same time. The first day the both work, but on the second day one of the two (so far always the same) start giving me connection errors, and will no longer sync emails.
I am almost sure that the problem is that for security reasons, both want to have their security policy (admin privileges etc) enforced over my phone, and when they re-check daily they find that the policy is not as they want it. to overcome this?
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