HTC Hero :: Cannot Connect To Mail Server To Verify Account Information
Feb 2, 2010
I'm new on here although have been lurking for a while trying to suss out my hero.I need help setting up my orange email account on the phone, I've tried searching the forum without success, point in the right direction if you can.anyway when I try to set it up the phone responds with 'cannot connect to the mail server to verify your account information. Your server is not responding'This is driving me mental. Please be gentle as I'm not the most technically savvy with these things.
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Mar 28, 2010
Got my desire yesterday, having defected from Windows Mobile and spent all yesterday and today getting very frustrated! I successfully set up my various email accounts - except one which requires a SSL outgoing SMTP server on port 465. When I put the correct settings into the setup wizard it simply fails to complete the account setup. If I change any of the fields to an incorrect parameter, it gives an error but at least lets me save the settings and exit the wizard.
With the correct settings in place - it communicates with the server stating: "Verifying account information" and then promptly does nothing (it doesn't hang up, it just returns to the SMTP screen). The only way I can get out of the wizard is to enter an incorrect setting. This means that whilst receiving emails on this account is no problem, I am unable to reply to them or send any emails from this account. I know there is nothing wrong with my ISP (T-mobile uk) because I am using the same SIM from my Touch-pro where this account worked fine for the previous 18 months.
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Nov 18, 2009
Ok, since day one ( 27 days ago ) My Sprint HTC Hero has worked flawlessly with my free Yahoo email acct. I just went to the email widget, typed in my email address and password, and it autoconfigured the imap settings. Worked like a charm. Yesterday it decided to "authentification failed, please verify your username/password"
Well, although my un/pw were right, I changed my pw just to be sure I wasnt being a dumbass, no luck. I googled the problem and heard some people changed to pop3 so I tried those settings, no luck. I even tried changing my preferred location to asia, lol, no luck.
I see this has been a problem for a LOT of people since the beginning, but whats really bothering me is I had yahoo for a month...problem free. So whats the deal with this? I am NOT paying for yahoo. this crap makes me crabby!
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Jul 23, 2010
Is it somehow possible to change the server address from the mail account? when I click "account settings" I get the screen 'edit account' but I can only change my password.
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May 26, 2010
I have just received my HTC desire, and setting up my email settings. I have three different email accounts, and set them all up. I set up the incoming server settings all fine, but when I put in the details for the outgoing server settings, and press NEXT button, I get the following each time: 'Cannot connect to the mail server to verify your account information. Your server is not responding.' This happens on all three accounts. I have used the same settings as on my computer which works when sending the emails on my computer. I finish the setting it up, but ofcourse I can receive emails, but can't send any.
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May 13, 2010
I got my Incredible on April 29th and setup my Exchange email account and was able to send and receive with no problems. Contacts and calendar synced with no problems. Everything was fine for about a week then I noticed I was no longer receiving emails. I could send with no problems and contacts and calendar still synced ok, I just could not get emails using wither WiFi or Verizon's network. I went into the account settings and activesync settings and see an error message that said "error occurred on the computer running the exchange server". Deleting and recreating the account on the Incredible seems to work, but for only about 7-10 days then right back in the same boat. I do not think the phone is the issue as I had a Droid and had the almost identical problem.
On the Droid I did not see the error message but I would stop receiving emails after about a week. I have tried Touchdown and it's almost the same issue, except that the error is something along the lines of "mail queued on the server". Again, removing and reinstalling the account in Touchdown resolves the issue for about another week. I called our corp help desk folks and it was a wasted phone call. All I got from them was we don't support mobile devices via activesync and wouldn't talk about it anymore, so I am leaning toward something on our mail server causing the issue. My only problem with that answer is that we also have other users here with iPhones and Windows mobile devices and they are not having any problems, and they are also connected via activesync.
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Jun 10, 2010
I am trying to get my verizon yahoo mail account connected with my dinc, but I can't figure out how. I tried typing in my email and password when prompted by the mail icon on the home screen and it says it fails. I also had an issue with certiain links on the web not responding when clicked anyone have any ideas why?
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Oct 10, 2010
I am using Samsung Vibrant (SGH-T959) unlocked piece in India and getting some issue with the device.
1. Unable to connect to Market as I'm not able to setup gmail account.
2. GPRS is functioning correctly while accessing the links from broweser but not able to open any application which is based on gmail account?
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Jan 28, 2010
I've tried searching for this issue around the forums, but I can't find anything similar.I bought a Hero about a month ago, and I use the Gmail app to get my Google Mail with no problems at all.I set up the default Mail app to get my work e-mail using an IMAP incoming server and SMTP outgoing server, and that's where my problem exists.When I set up the account on the Mail app, everything works great and it downloads the e-mails I've received within the last few days.After 12-24 hours, it stops downloading any e-mails into my Inbox. If I hit refresh, it refreshes without any error messages, but no mail shows up.I tried deleting the mail account several times and setting it up anew; each time the same thing happens it works for the first 12-24 hours and then stops downloading.(I can still send e-mails with no problem.I've tested that.)The strangest part is that if I hit Menu from my Inbox and choose the Folders option, I get a folders list that has some of my IMAP folders in it, but then where the list should include folders that have sub-folders, it instead begins a list of literally thousands of folder names like {33}, {51}, {20}, {27}, {22}, {34}, and so on. (The numbers in the brackets appear as the folder names, and the numbers often repeat, but not in a recognizable pattern.) Overall, the list of "folders" with those numbers in brackets is thousands of items long.
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Jan 6, 2010
Hey now i'm using the gmail app on the Hero, but i like htc mail widget.But every time i try to set up my gmail account in htc mail, it says that the server isn't answering.
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Aug 28, 2009
Not got the phone yet.. but it looks good.. as an Apple fan i love the Iphone but im not willing to change carrier or pay what they want.. so i think the hero is my best option.. What is important to me is my email.. I want to be able to sync my yahoo account with yahoo mail and the mail on the phone so if i send an email on my phone it will appear in the sent folder on my yahoo mail on the computer and vice versa if you follow... With Android being google will i be able to do this from the phones email client like the iphone does...
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Jan 21, 2010
I've been reading the forums for a bit but I haven't found an answer yet...
I got with our Exchange administrator today to setup my phone using ActiveSync. We just recently started supporting devices that use ActiveSync. To my knowledge the only type of phone we have successfully used with ActiveSync is a Palm Pre.
I go into AvtiveSync manual setup and specify all the settings according to our systems and we require SSL. However as soon as I press next I immediately get "Cannot connect to the Exchange Server"
I have data access and I can access our OWA website using the browser (although I can't seem to log in - I get a bad user name/password error)
I have been provided the godaddy certificates by my Network Admin, but I don't know how to import them. I have them on the internal SD card.
I also don't have any spaces in the user name and I've tripled checked all the typing on the settings. Am I missing something?
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Jul 24, 2010
I wanted to connect my hero with a new gmail account that i have set up, so i search the web to find out how to remove the current gmail account that i had set up and replace it for a new one.
The solution i found was to clear the gmail app data (under settings/app management). After doing this, the phone asked me to enter a new gamil account.
The problem is that now, when i try to do this every time it tells me that it cant find a realiable network connection when trying to register the new account details with google.
I have searched around and have seen that many people had this problem. Its like the phone does not even try to communicate with google now!! Solutions range from using wifi network, using static ip to making sure you have full edge network etc.
I have tried them all to no avail. The last thing i want to do is a factory reset, but it appears thats my last solution.
Does anyone know how i can solve this problem with out a factory reset? i cant believe android does not support changing gmail account without a factory reset!
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Apr 15, 2010
I've searched quite a bit and haven't been able to find anyone else with this problem.I've been using the built-in Mail app on my Hero for the last month with my Yahoo e-mail account (it's a Plus account, using the POP settings provided by Yahoo)...with zero issues. Yesterday, I noticed that I wasn't receiving new messages anymore. I've got the program set to update every hour, and even when manually clicking refresh, the phone would not download any new e-mail messages from my account (and wouldn't send either). There were no error messages though, it appeared to be synced up (the time would show up next to the sync symbol in the top left corner of the app.I knew my settings were correct, so I figured I would just try to delete the account and set it up again. I selected "delete account" and after giving confirmation, the message on the screen said that it was deleting the account but it never finished. The program wouldn't do anything, figured I'd try to force it to close with my task killer but Mail didn't even show up as running. Next step...shut the phone down and powered it back on. Opened Mail up and the account was no longer showing, however there is still some memory of it somewhere as when I attempt to set it up again it tells me that there is already an account with that e-mail address.I can get around that by setting up a new account and changing one character in my address until all the settings are entered in (and then go back and change it), but I'd like to find out if I can address this problem head on (without a hard reset).
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May 14, 2010
I seem to be having issues of not being able to delete my email account off of Sprints mail servers. After I deleted my email account from my phone and cleared any info it saved I still receive notifications of received emails on my phone. How can I stop these annoying notifications?
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Dec 7, 2009
I was just entering my hotmail account details using the settings provided by a member here and it verifies nicely. When I enter the Mail app however it says that the "account for this widget has been deleted. Would you like to switch to another account?" When I select Yes it just leads me back to my account Inbox - the same account it claims was deleted This account was created using the Manual IMAP option.
Earlier today when I just put my details in normally, without selecting Manual, it was working okay - although the sync was a problem. At least, however, it had a notification icon on the App when I got a new email. But strangely after I wait a few minutes going back to that account inbox, it does show my emails. What can I do to stop this?
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Sep 6, 2010
Can someone please tell me how to setup my email account using K-9 Mail. I've never setup email on a phone before. I got a Sprint tech to set it up through the standard mail app but have heard good things about K-9. I have a Roadrunner account. Can someone please help?
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Aug 1, 2009
my htc hero wont pick up my gmail emails anymore??? did to start with but now it wont?? i have tried to add another e-mail address onto the handset and gave the correct pop3 settings but all i get is 'cannot connect to the mail server to verifiy your account information, your server is not repsonding'
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Aug 7, 2010
Like many other people, I have the issue where I cannot connect to my exchange e-mail because of security settings. I was able to resolve the issue the first time by using Lockpicker. I had to reset my phone, root, and install fresh rom again. Now I am trying to use lockpicker again, but it doesn't work anymore. I have tried everything I can think of and have searched extensively. Touchdown can connect, but there is no way I am paying for that when I was able to get the stock email app working the first time.
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Sep 29, 2010
I have a hosting account at godaddy ruinning Linux. Is has MySQL. I am creating a J2ME application that runs on android and I was wondering if there is any simpler way to connect from j2me application to my MySQL server?
Is it required to install anything at my server? which I cannot do because of the shared account. Any way to just open the connection, update some data in the MySQL from j2me application?
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Aug 29, 2010
I'm new to Android, so this may be silly questions for the seasoned user, but anyway: I'm now using K-9mail for all my e-mail accounts including G mail. I would like to remove my G mail account from the actual G mail app since I am not using it. How do I do that? Also, if I un install the G mail appl itself, how can I get it installed again if I should want to?
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Aug 23, 2012
i want to develop an application which send user's location to server. My server is tcp i dont know how to send location from emulator to server and how server receive it
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Jun 8, 2013
the play store spits this error at me constantly. It happens when i download apps from the play store. It says "Error retrieving information from the server [RPC:S-5:AEC-0]". Just to clarify, things I've already tried: wiping data of play store and play service frameworks, wiping dalvik and cache, deleting my host file and readding my Google account. I've added another account and it downloaded apps flawllessly so it must be my main google account.
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Jan 4, 2010
I have 2 gmail accounts. Unfortunately, one of them is for my calendar and contacts and the other is for my personal e-mail. As of now, my cal and contacts are syncing fine but I do not use the e-mail account that is associated with thier username. I have my other account (personal e-mail) set up sepeartely....along with a few other e-mail accounts(work and etc.). I would like to know if i can leave my cal and contacts setup on the regular droid sync account but change the e-mail account to my personal acct. so it will "push" by default with out having it in a seperate palce on the droid. I know this is confusing but i dont know how else to explian it.
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Dec 25, 2013
Got a brand new asus memo pad tablet for Christmas and i'm trying to add my credit card to Google play but every time i get an error that says 'error retrieving information from server rpc:s-7:aec-0'
Clearing caches, data and deleting google account and re-adding account DOES NOT WORK. I'm kinda ticked off. Haven't even had it a full 24 hours and i already have problems.
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Mar 10, 2010
I've an issue related to the application uninstall. Actually when my application is removed, all the related accounts are removed, and consequently all the account contacts disappear from the device. I was wondering if there is a way to keep the accounts information or eventually to be notified when the application is being uninstalled, in order to allow the application to advice the user.
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Jul 29, 2010
For retrieving the accounts (information) in Android versions since 2.0 you can use the Account Manager that has been introduced in Android 2.0. But now I have the problem I want to maintain compatibility with atleast Android 1.6, is there any way to retrieve account information in Android 1.6?
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Jul 6, 2010
The email account that I use on a regular basis is the email account that my high school set up for me. It is not an account that is organized with a bigger company such as google, yahoo, hotmail, etc. When I tried to set up my email account on my Droid ally, it asks me for a lot of detailed information about my server and then said it could not connect. I used to have a Blackberry Tour and it did not require any information other than username and password to set up an email account so I know my school does not have any restrictions on this type of thing.
Does anyone know what I should do? The Verizon store had no idea.
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Jun 14, 2010
How should I move 10 years of calendar information to my Google Gmail account? Currently using Outlook 2003, HTC Incredible (no calendar info yet); old phone was Palm Centro. Ready to take the plunge but do I move all calendar data at once? Someone mentioned copying everything until this year and placing it in an archive calendar? Have no idea how to do this. And I want/need to be able to see (and search) on all my old data.
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Jun 6, 2010
I've already got a facebook account and use it regularly. I can't seem to register the account information on the X10 but I can access my account through the facebook app itself. I've updated the app from the android market and still doesn't allow me to register my account. I keep getting the message "connection failed".
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