Sprint HTC Hero :: Downloading An Exchange Mail Attachment
Dec 16, 2009
Everyone I tried to download an attachment from my Exchange email account, it shows a little clock icon spinning, then after a few seconds it stops and gives back an error: "Alert: Network Error". I tried to change the setting to various settings (such as downloading size, attachment download location, etc.) to no avail. I was able to download the same attachment from my gmail account so this seems to be exchange server mail related.
I have a Sprint HTC Hero phone with Fresh 1.0 ROM loaded. I am not sure if this is Fresh related but I vaguely remembered that I was able to download attachment before but I am not sure.
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May 19, 2010
I loaded the official update today, and now I can't get the Exchange email client to authenticate. I have checked and rechecked my settings several times.
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Oct 8, 2010
Do any of the ROMS come with an native exchange e-mail app. I use my phone for work this would be deal breaker for rooting
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Aug 7, 2010
Like many other people, I have the issue where I cannot connect to my exchange e-mail because of security settings. I was able to resolve the issue the first time by using Lockpicker. I had to reset my phone, root, and install fresh rom again. Now I am trying to use lockpicker again, but it doesn't work anymore. I have tried everything I can think of and have searched extensively. Touchdown can connect, but there is no way I am paying for that when I was able to get the stock email app working the first time.
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Dec 3, 2009
Where do downloaded email attachments(documents, pdfs, etc..) get stored? My internal memory is at 70MB and if i recall correctly it was around 200+MB when i bought the phone. I put on apps, but not 130+MB worth, and my cache is clear. Any other ideas what might be eating up my internal storage?
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Mar 14, 2010
what the maximum file size is I can attach to an outgoing email using Gmail? I know Gmail allows 20 megabytes, but is there a size limit I can attach from the Hero? I have had the phone tell me a file is too big to attach, but it was well under 20 megs.
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Feb 2, 2010
I was having problems viewing attachments on my exchange email, for about 2 weeks contacted IT department they have no clue. last night and all day today i was able to view them using the stock quick office. just received a couple emails with attachments and guess what i can no longer view them. tried with and with out wifi turned on and off, no dice. the server is running exchange 2003 i receive and send emails fine. just can't view attachments.also calendar syncs. could it be a bad app? all though i have not downloaded any for weeks now.
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Jan 7, 2014
Recently got issue with Gmail, that whenever I try to download an attachment, when the download is finished I get :
"Unfortunately , Gmail has stoped"
I tried:
- clear cache & dalvik
- clear settings
- remove app preferences
- uninstall (TB) and download from play store again
- remove account and setting account again
Attachements are correctly downloaded.it crashes just after download.
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Oct 16, 2009
is anyone having issues with yahoo. i cant seem to retrieve my mail from their servers.
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Jul 25, 2010
So the Verizon-based ROMs don't support my Exchange Server's policies while the Hero-based ROMs do. This would be all fine and dandy if not for the realization that I haven't found a Hero-based ROM that I like. It would be great if there was a way to take the Hero mail app and add it to one of my favorite ROMs like xtrROM or Aloysius.
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Feb 23, 2010
That's right. I have my gmail account linked to the Mail app (not the Gmail app, just didnt like UI) and it has been working fine until today. Now, the app won't retrieve mail from my account. I am looking at my mail app, and dont see the new mail that I am seeing when viewing my in box on my computer. Yes, I have pressed menu>refresh, and yes I have tried rebooting.
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Apr 16, 2010
Use mail exchange and works great but has a small, but my big problem, can not receive (open) attachments, hours and hours spent I am hoping that I'll fail to find an answer but nothing. It is interesting that the attachment can be sent without a problem, but not receive. The incoming mail click on the download attachments on it apparently does not take it but not on an SD card or the device. I am hoping that the problem could possibly solve the master reset the device does the same and in the end we create an even bigger problem ... now can not even set up mail or use a browser, entering the same does not happen is absolutely nothing! tried to erase the memory of browser and other features, but nothing goes the better!
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Aug 3, 2010
Im using G-mail so how do I send and attachment like a doc?
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Jul 23, 2010
I configure email by using the android2.1 emulator. When I download the files from mail attachment I get the path content://com.android.email.attachmentprovider/1/1/RAW
I need to read that file data. How to read the data from the device? Is there any permission to read file from the phone memory.
My code is here:
intent = getIntent(); String str_sel_fname=intent.getDataString();
In the eclipse file explorer /data/data/com.android.email/databases/1.db_att/1
Here 1 is store the attachment file. Now How to get the data from that?
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Aug 23, 2012
I tried to delete a draft message having an attachment that is oversize for the gmail servers. The problem is, the gmail mail app is still trying to sync the oversize file/message to the (gmail) trash as i is deleted from the trash.
So none of the new mail is coming in until the gmail app on the phone can resolve it.Tried shutting down mail and restarting; tried phone restart.
The problem doesn't occur on a desktop computer using gmail because gmail rejects the message with the oversize file when trying to send.How do I 'clear' the deleted file so that the phone can complete the 'loading conversations...' process that is hung up on the inbox, trash and allmail?
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Oct 18, 2010
I'm not sure what to do about this, I'm running cyanogenmod6 nightly build-87 (10-11-10). I have on gapps mdpi 10-8-10 and the froyo mms fix. My phones info is
Baseband version: 2.42.01.04.27
Kernel version: 2.6.29.6-cyanogenmodameer@darchstar #3
Build number: FRG83
What I don't understand is that I have internet connection, I'm actually posting this from my phone, but yet when I try downloading mms messages it lights up my 3g arrows and then says message download unsuccessful. Iv tryed using stock messaging app and handcent and its the same for both. Iv tryed updating permissions and I know my phone is compatable to open the message because I even tried sending myself a ringtone, it sent. But then I couldn't receive it. Any suggestions on how to fix this? And if not maybe I could try going back to a rom that allows me to update prl and profile? But I can't find one of those either.
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May 19, 2010
HTC's site is crashing due to everyone in the world downloading this update. Some please mirror the update for all of us getting shafted!
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Jan 12, 2010
Is there a way of downloading or getting apps available in the 1.6 and greater market, to run on 1.5?
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Feb 8, 2010
I was having the problem where my picture mail wasn't downloading. I read & read but found nothing other than hard resetting the phone. When I talked to sprint they did tell me that there were some towers out in my area. ..Just wanted to throw that out there for people who have this problem with no solutions.
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Mar 16, 2010
I am trying to download an attachment from my gmail account but it is only opening up the document. What do I need to do to get this document onto my HTC Hero?
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May 10, 2010
I've tried searching for a thread to help me with this and can't seem to find one. My mms will not download to my phone. The messages come through but will not finish downloading or open. I have uninstalled handcent which I thought may have been a problem and it corrected it for 1 mms then I am back to square 1. My internal memory has 87mb left and I've deleted all apps I don't use.
I have tried deleting all messages in the phone by batch mode and it either freezes up or gives me force close to what looks like the mms program. I am trying to avoid a hard reset because we all know how much of a pain to reinstall everything is. I am starting to get really fed up with the phone because for the money I paid, I expect much better. As much as I dislike Apple products, I can see why people rave about their products - they don't have these problems. (*sssshhh don't tell Apple fanboys I said that)
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May 12, 2010
I've had the issue of not being able to download MMS messages for the last few months after a few trouble free months with the Hero. It's the only problem I have with the phone. I'm wondering if anyone who had this issue has since rooted and had the problem be resolved from that. I'm on the fence about rooting. I'm generally happy with the phone as it stands. And as a long time Mac user, I'm nervous about messing around with the internal stuff. And all the rooting tutorials seem to be for the Windows user.
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Apr 28, 2010
My text messages when I receive pictures they do not download
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Mar 20, 2010
When I first installed Handcent, whenever someone sent me a pic it just popped right up on my screen. No action needed on my part to open a file or anything.
About 2 days ago it started sending these "Download" boxes instead. I press the box that is in the txt msg and it reads "downloading".
Two Questions:
1. Where do those pix download to?
2. Sometimes it says "unable to download"..... now what?! It doesn't tell me why it cannot download the pic.
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Sep 23, 2010
This is a big disappointment for me. As reported in the "known issues" leaked document, you cannot view a PDF from the standard e-mail client. You have to save the attachment to SD then use a file explorer to find the file and view it. A huge pain!
I was sure hoping yesterday's update would fix this issue, but it did not.
If VZW and Sammy hope to make this phone a contender in the business market, this must be fixed. Email 101 guys.
I know I can use Touchdown, but don't like how it integrates with the rest of the phone.
I was pleased to see pinch and zoom on the email client, unlike the Droid X/2, but this lack of PDF attachment viewing is just unacceptable!
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Nov 22, 2009
I have not had any luck previwing or downloading attachements using the google app. I try to view a simple jpg, ppt, or mp4 but the phone gets stuck at fetching attachment. Does the SD card need to be formatted under android for it to work properly? I just took it out of my windows mobile and popped it straight into the hero.
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Apr 18, 2010
i cleared some apps and low memory went away but now its back and i didnt dwld anything. also, why is it when people send me pics in mms it has a download button and than doesnt doenload it when i click on it. why cant it be simple like all my other phones and just pop up the pic when received. keep pushing me to iphone, soon i will have no choice. windows is also pushing me to a mac.
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Jun 22, 2010
When i try to go into sprint tv it says downloading and it stays there...any thoughts?
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May 11, 2010
Had a question with scheduling my activesync. If I don't get a lot of work emails is it better for battery life to set it to sync every 10 minutes or as items arrive?
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Apr 15, 2010
I have not gotten my picture mail since The 1st of the month.I have gotten like 4 total that have slipped through. I have called Sprint like 8 times and was told it was a known problem with the HTC Hero. I asked if it possibly had anything to do with the 2.1 upgrade.I was told absolutely not! On the 7th, one operator told me that the upgrade was coming out on the 9th.On the 9th, no upgrade.So I called and was told that it was coming, but unsure when, but still unrelated.Called again this Monday, still a known unrelated issue. I was offered a service credit if $35.00. Called today and spoke with Operator Pamela. She told me that it is a known problem and would be fixed with the 2.1 update.She said it was suppose to come out on the 9th but got pushed to the end of the month.Keep checking sprint.com/download.
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