Incredible :: Unable To Send New Email From HTC
Jul 16, 2010
I recently received my new HTC Incredible and connected to my exchange account. Everything thing seemed fine until people told me they had not received my emails. I checked and the emails were in my sent folder and appeared to have been sent. Looking into this further I was able to narrow the problem down to only NEW emails to an outside email address are not received. Any email that I reply to and any new email to someone on the same exchange server are received fine. Just new emails to an out side address are never received but are happily sitting in the sent folder.I deleted the exchange account from the phone and set it up again and had the same results. Pulled the battery, etc. I then setup my account on an HTC Hero and got the exact same results. As a side note the same setup on an iphone works fine.Searching around I think I may have narrowed the problem down to a pin issue between the HTC mail client and the Exchange Server but am not sure. Has anyone else had this issue?
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Nov 2, 2010
I have not been able to send any email after rooting my inc. Have checked my settings. All seem to be correct.
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Aug 12, 2010
My issue is that I am unable to send mail using an email account on my web domain - I get a generic message that states something similar to the email is unable to be sent. I was previously able to email on my old Blackberry using the same account, so I would think it'd be possible on the Droid X. I have tried all ports I saw suggested in the forums on my web host's site but none of the three I tried work for me. I am able to receive mail without any problems and my web host confirmed the below settings should be correct. I know for certain that the user name requires the full email address, rather than just the user name portion. Please see below and let me know what I need to change to get this working. Thanks in advance for your help.
SMTP server: mail.redszone.com
Port: 25
Username: (myemaillogin)@redszone.com
Password: (my email password)
Use secure connection: unchecked
Verify certificate: unchecked
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Nov 5, 2010
When I click a picture and use the send option to send it to someone via email, it doesn't work. The other side does not receive the email. My husband has HTC Evo and it works fine for him. Is there any setting that I need to change?
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Jun 22, 2010
I've had my Evo working well with two POP3 accounts. Twice in the past few days I have not been able to send email from the POP accounts, but I can receive email. The first time it happened I cleared the cache on HTC mail program and everything worked again, however that didn't work this time. I have no problem sending email through an active sync account.
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Oct 6, 2010
Alright so today for some reason when I replied to, I would get an error message saying that It was unable to send. So I had to delete my email address and re install it. Now it doesn't update once I receive the emails or make a sound.. I have it so it supposed to but still does not. Anyone know what to do about this and how to make send/receive as soon as it comes not every 5 mins?
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May 16, 2010
I am using Gmail and can only send E-mail when connected to wifi. I am connected to vodafone with a 3g connection and unable to send any thing, what am I doing wrong.
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Jul 22, 2010
Been sending emails from my Tiscali account via smtp.orange.net for months now, but suddenly it stopped working the other day. Now just says 'Unable to send mail' whenever I try.
I didn't touch the phone settings in between the last successful send and the first failed attempt, anyone got any ideas? Have tried the usual, like deleting/recreating the account, plus using different SMTP servers (orangehome.co.uk, 192. etc.) but all to no avail.
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Jun 25, 2010
My phone has been trying to send an email from gmail for 2 days. it keeps saying unable to send and I don't know how to stop it. If I click on it, it takes me to the edit email account screen. When I go through the steps it says authentication failed even though my gmail account is fine. I don't know how to fix this. Also when I go to all programs I have 2 internet, 2 maps, and 2 navigator icons that weren't there before and won't delete.
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Oct 13, 2010
does anyone know why I not able to upload my pics to facebook. I have done them before and in my notification it's downloading but for days. I also tried emailing them to me and I don't receive those. Any suggestions?
oops I have an android thru verizon.
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Jan 12, 2010
We were talking about this the other day and it has happen to me a few times today and has pissed me off so I got on with moto chat. they want to replace the phone for this.Not sure that I want to go this route as I just don't think thats the issue.Denise C: Hi, my name is Denise C. How may I help you? Nicholas : hey about twice a day my droid will refuse to send email/sms/mms unless I restart it, once restarted it kicks the messages right out Nicholas : I've even tried disconnecting/reconnecting to the wireless enter and exit airplane mode, only thing that will get it working again is to restart it Denise C: I am sorry to hear that. I will be more than glad to assist you. Nicholas : I'm inside my 30 days but didn't know if I should contact you guys or verizon Denise C: Have you tried taking the battery out and put it back in to check if it was doing the same thing after that? Nicholas : tried that yesterday Nicholas : same effect as restarting, works for a few hours then I run into the issue again.
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Jul 21, 2010
just noticed that when i read my gmail from the phone, it doesn't mark it off as read when i check on the computer. also when i try to reply or send an email, it is just stuck there with a red "sending". anyone have any idea what is going on?
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Jun 9, 2010
i've had this phone since it was released and have never gotten handcent to work properly with MMS. I would get the following errors: unknown error, generic network error, unable to send. Stock messenger works fine with MMS, but doesn't work properly if I have handcent installed. Once I uninstall it, it's fine. As a last resort, I "factory restored" my phone. Handcent still doesn't work. Stock messenger occasionally needs to be force closed with "the process com.android.mms has stopped unexpectedly".................
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May 28, 2010
Yesterday my Dinc started to post a message that it is "unable to send mail" via my Hotmail account. It has a script that you go through to check the settings and I have done that and all would appear to be OK. But, as soon as it checks for mail the message pops back up.
I have shut the phone off and have pulled the battery to no avail. The truly odd thing is emails are coming and going just fine, I'm just getting this dumb message with a tone/vibration warning.
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May 19, 2010
I installed the Quick Settings App a while back because my brother said it was a good app. I didn't really use it so I uninstalled it. But now I can't send picture texts (MMS). He can't either. I found a thread which talks about a fix but the fix doesn't work. I started this thread because the title of that thread isn't very clear and it keeps getting buried. how to fix this without doing a hard reset? I would really like to avoid a hard reset.
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May 13, 2010
my phone sends picture message every pic msg i send it says " unable to send mssage. retrying....then below that it say generic network failure...but the picture still seems to send....does anyone know what this is? Do i need to take my phone to verizon wireless?
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Jun 22, 2010
however I have never dl'd quick settings. Second was an HTC bug that was being worked on. Can anyone confirm any of this, and if they have had picture txt problems is there a fix other than factory reset?
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Aug 12, 2010
I'm having trouble sending emails with my pop email account (cox communications). I receive emails fine. However, I get a message stating "unable to send email." I tried deleting and setting up the account again. It seems to accept the pop/outgoing information. However, I get a message after submitting the SMTP information stating "unable to connect to the mail server, server not responding." Is there another email program I could try?
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Sep 8, 2009
Can I send an email without invoking any activity (with Send/SendTo action)? Just compose a mail and send to recipient from my application.
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May 14, 2010
Found out yesterday that my "computer" is not sending text messages (using the native app). It caused an argument between my wife and I, and about damn-near caused a divorce. The bad thing is that, from what I can tell, it hasn't been sending ANY for a couple of days now. (Notice I didn't say that a potential divorce was not the bad thing ) I can receive texts all day long, not able to send them. In the time that I wasn't able to send them, I wasn't receiving any notifications that the text wasn't sent! I can go into the app, menu > undelivered and see 2 dozen texts there. Why am I not getting a failure notification if I have "Failure Notification" checked in the settings?
Because it went on for so long before being noticed, I have no way of knowing if I screwed around with the settings or if an app I downloaded has caused the problem. I've been tempted to use Handcent, but I'm leery about using something that radically changes the interface when I am a new Superphone and new Android user. Besides, it may not fix the problem.
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Jun 23, 2010
Does anyone have pic text messaging issues? I get an error message "unable to send message. Retrying generic network failure"
I have handcent, but get the same error message with stock messaging app.
The only things I could find within the incredible forums was that it may be linked to a app bug, which that specific app I have never used, or this is a known HTC error which I can't confirm.
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Aug 4, 2010
Never had problem before, and not sure what happened. Today, I tried to send a phone pic via email, and came up with this error message on Notification Panel:
"Unable to send mail."
"The account setting is incorrect (Yahoo)."
I press on the actual Notification, and it automatically prompts me to change account settings.
Edit Account
myname@yahoo.com
Hit Next.
Incoming Settings
Protocol > IMAP
Email address > myname@yahoo.com
Password > *******
IMAP server > android.imap.mail.yahoo.com
Security type > SSL
Server Port > 993
Above is my current settings, but I did not change anything.
I re-entered my yahoo password to see if that's problem, and now get a warning message saying, "Authentication failed. Please verify username/password" but that's my correct username and password for Yahoo.
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Sep 9, 2010
I am trying to set up a Pop account on my Inc. but it fails every time. I used the same settings on a Moto Droid and it worked. The Verizon rep tested it on his phones and it also worked on the Moto Droid but not his Incredible. Spent an hour on the phone with HTC and their only answer is a hard reset - which is bullshit because it doesn't work on 2 different incredibles.
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Apr 30, 2010
I am using the HTC mail app, to get emails from a Gmail account, which gets messages from a POP3 account. In Gmail online, I can send all messages as being sent from the Pop3 account. I cannot figure out how to do this with the HTC mail account, which makes it pretty useless. Anyone else using HTC mail and receiving and sending from different accounts? I've tried changing the outgoing server stuff, but I keep getting failed message sent errors.
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Apr 29, 2010
Anyone else having a problem when replying to email using the default mail app that the keyboard hides the send button? i keep having to minimize the keyboard to see the SEND button.
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Nov 24, 2010
I've been enjoying my Incredible since launch.Today I got a "SoAndSo is now following you on Twitter" message, and I can't delete it.If I long-press the message in my inbox and select "Delete" from the menu, I get a "The Application Mail (process...) "Force Close" message and I have to restart mail.This error and behavior is repeatable.If I select "Menu -> Delete" from the in-box, the message dissappears, and is not available to "select" for deletion.If I try and just select the message to read it, the screen quickly flashes as though it were about to open the message, but immediately returns to the inbox screen.If I get a new message, I am able to delete it with no problem. It seems to be specific to only this message.
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Oct 1, 2010
I have up til 2 weeks had no problems sending email via AOL on my incredible. Now all a sudden everytiem i go to send email it tells me the settings are wrong. I have
1. Let it check the settings and it goes through fine.
2. Delete the POP/IMAP account off the Inc and added it back
Still can't get it to email anymore...
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May 6, 2010
I'm using HTC Mail synced with my gmail account. When I compose an email or reply to an email, I seem to send duplicate messages. Does anyone know how to correct this?
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Nov 2, 2010
I have searched and haven't been able to find any threads with one of my issues, so I apologize in advance if I missed one. Anyways, my DX has been working flawlessly since I got it back on 10/6. Sunday, 10/31, my DX quit syncing just my corporate Exchange 2003 emails, then yesterday it started not sending emails as well and now, this morning, it quit syncing my personal email. Corporate email will sync manually, just not push. I have rebooted several times, pulled the battery several times, and also deleted both my Exchange account and my personal account and re-added both and the problem still persists. I don't have any task killer apps installed and haven't recently added any apps since the issues started. Anyone have an idea what may be causing the lack of push (in and out) on both of my accounts?
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Nov 13, 2010
Hello! I'm trying to set up my wife's droid 2. She uses outlook at work. I have outlook webmail set up on her phone. She is able to receive work emails but can not reply or send an email on her phone. It always says message not sent. Is there a setting I'm missing?
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