HTC Incredible :: POP Account Setup - Unable To Send Emails
Aug 12, 2010
I'm having trouble sending emails with my pop email account (cox communications). I receive emails fine. However, I get a message stating "unable to send email." I tried deleting and setting up the account again. It seems to accept the pop/outgoing information. However, I get a message after submitting the SMTP information stating "unable to connect to the mail server, server not responding." Is there another email program I could try?
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Aug 4, 2010
Never had problem before, and not sure what happened. Today, I tried to send a phone pic via email, and came up with this error message on Notification Panel:
"Unable to send mail."
"The account setting is incorrect (Yahoo)."
I press on the actual Notification, and it automatically prompts me to change account settings.
Edit Account
myname@yahoo.com
Hit Next.
Incoming Settings
Protocol > IMAP
Email address > myname@yahoo.com
Password > *******
IMAP server > android.imap.mail.yahoo.com
Security type > SSL
Server Port > 993
Above is my current settings, but I did not change anything.
I re-entered my yahoo password to see if that's problem, and now get a warning message saying, "Authentication failed. Please verify username/password" but that's my correct username and password for Yahoo.
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Nov 12, 2009
I have a pop 3 email account set up. When I delete and email it goes into the delete folder. Fine I get that. But is there a way to delete the contents of the delete folder? Is there a way to select multiple emails to delete at one time instead of doing 1 by 1?
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Feb 23, 2010
I can receive emails on all my different accounts but can't send out any email. It says "Unable to send mail. The account setting is incorrect."
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Jul 27, 2010
I had the phone for about a month now and not changed anything but its just stopped sending. When i set it up initially the outgoing server was an ntl one which was suprising as i've always had to use o2 on other phones but it worked a treat on my ntl. but now its only sending mails if i am on home wifi connection not on the 02 network.
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Feb 3, 2010
so i was at a party last week, took some pics, and i was asked to email the pics. Got the email address and sent it. So I am sitting here today and i jump in my gmail and notice that the emails i sent are still pending and say " sending ". So I hop in my comcast acct and send them and i find out they received them finally. So I go into my gmail acct and send myself an email on my comcast acct. Its been a solid hour and i got nothing. i never use my gmail but i would like this fixed as i plan to use it. Sorry if duplicate thread, i searched around.
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Jan 19, 2010
I love my droid eris but the exchange active sync account will not send emails. The emails stay in the outbox but never send no matter if I refresh the account or whatever else I do. Please help. I do not want to go back to blackberry so I need this to work.
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Nov 10, 2009
I am just wondering if anyone else is having an issue when trying to connect to Google? I have had zero luck since I purchased the phone yesterday. Signing in... Your phone is communicating with Google servers and setting up your account. This may take up to five minutes. Then two minutes into it the screen goes blank and I get this message: Can't establish a reliable data connection to the server. This could be a temporary problem or your SIM card may not be provisioned for data services. If it continues, call Customer Care.
Well, after 2 calls to customers care I am still getting the same error. I have full internet access, data capability and even setup my gmail account as the email to use. I can send and receive email/sms/mms, calls, etc... Anyone else have something for me to try before returning the phone to Sprint? (it was purchased at BB).
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Jul 23, 2010
I never had those problem on my Droid, but for whatever reason, K9 will not send emails over wifi. (Gmail account.)You can receive but not send.
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Oct 10, 2010
I am using Samsung Vibrant (SGH-T959) unlocked piece in India and getting some issue with the device.
1. Unable to connect to Market as I'm not able to setup gmail account.
2. GPRS is functioning correctly while accessing the links from broweser but not able to open any application which is based on gmail account?
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Nov 8, 2010
I was able to successfully setup a POP account through the Setup Screen...in fact when I go back through Setup, I still see the account. The problem is I can't DO anything with it in setup (including deleting it to start over) and it doesn't show up in my Apps window with an icon! I see it on the setup screen labeled "Setup Accounts" but no matter if I tap it or hold it or swipe it or try to hit the menu key, it just sits there. There is a green button with the checkmark in it. I guess what I would think i ought to be able to do is to assign it an icon (or even get a generic one) and find the account listed on my app screen...I'm willing to reset it, but I can't even delete it to start!
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Nov 13, 2009
My company's exchange server is similar to mail.company.com/exchange, but when I put in that address, it removes the "/exchange" and it gives me an error saying "Unable to open connection to server". Is there a way around this, or am I stuck without the ability to sync my work email?
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May 4, 2010
I have 3 emails I check on my Incredible, all are pop 3 accounts, is there anyway to make or set up a folder or 2 for saved emails.
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May 4, 2010
I am new to android and I recently got the incredible, love it! But when i set up yahoo mail (which went smoothly) it only brought up the last two days worth of emails from my yahoo account. Anyone know a way to retrieve all of my emails through my yahoo acct or is there a trick to it. Not a huge deal as I will prob move everything to gmail eventually anyway but would like to be able to access emails from months ago.
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Apr 28, 2010
Everything seems to be working fine except - no Picasa. I set up the phone with my Google account and calendar, mail, contacts are all synced fine. However, no Picasa albums in Photos section. Went to Account setup, clicked on Google account, no Picasa there either. On my wife's Droid (OS v2.1 also) Picasa is listed under Google account options. Is this an Incredible bug or am I missing something?
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Aug 25, 2010
For some reason I cannot send any emails from my phone. They get stuck in "Outbox" and never continue on from there. I have Skyraider 2.5.2 (vanilla) and Radio 2.15.
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May 3, 2010
I can't see the emails that were sent/received prior to getting this phone and syncing up the email account. I can see the folders that I've created a long time ago but nothing is in them. I read a couple of threads saying that I should enable labels but I'm not sure how to do that on the Incredible. I don't have that option under "menu" for it.
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Apr 30, 2010
I just got my phone yesterday, and the verizon rep insisted he needed to setup a new google account on the phone. I didn't feel like arguing since I already have one so I let him do it. Once I got home, I setup my account and sync'd all of my email and contacts, but I cannot delete the original account he setup off the phone. I also cannot sync my calendar through my account. The phone is only wanting to sync the calendar with the account he set up. Can someone offer advice on how to delete the account he setup? BTW, I have gone in and tried to delete the account, but the phone tells me applications need this account and in order to delete it, I will have to reset the phone to all defaults and all information will be lost.
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May 13, 2010
I got my Incredible on April 29th and setup my Exchange email account and was able to send and receive with no problems. Contacts and calendar synced with no problems. Everything was fine for about a week then I noticed I was no longer receiving emails. I could send with no problems and contacts and calendar still synced ok, I just could not get emails using wither WiFi or Verizon's network. I went into the account settings and activesync settings and see an error message that said "error occurred on the computer running the exchange server". Deleting and recreating the account on the Incredible seems to work, but for only about 7-10 days then right back in the same boat. I do not think the phone is the issue as I had a Droid and had the almost identical problem.
On the Droid I did not see the error message but I would stop receiving emails after about a week. I have tried Touchdown and it's almost the same issue, except that the error is something along the lines of "mail queued on the server". Again, removing and reinstalling the account in Touchdown resolves the issue for about another week. I called our corp help desk folks and it was a wasted phone call. All I got from them was we don't support mobile devices via activesync and wouldn't talk about it anymore, so I am leaning toward something on our mail server causing the issue. My only problem with that answer is that we also have other users here with iPhones and Windows mobile devices and they are not having any problems, and they are also connected via activesync.
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Sep 9, 2010
I am trying to set up a Pop account on my Inc. but it fails every time. I used the same settings on a Moto Droid and it worked. The Verizon rep tested it on his phones and it also worked on the Moto Droid but not his Incredible. Spent an hour on the phone with HTC and their only answer is a hard reset - which is bullshit because it doesn't work on 2 different incredibles.
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Jun 9, 2010
i've had this phone since it was released and have never gotten handcent to work properly with MMS. I would get the following errors: unknown error, generic network error, unable to send. Stock messenger works fine with MMS, but doesn't work properly if I have handcent installed. Once I uninstall it, it's fine. As a last resort, I "factory restored" my phone. Handcent still doesn't work. Stock messenger occasionally needs to be force closed with "the process com.android.mms has stopped unexpectedly".................
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May 28, 2010
Yesterday my Dinc started to post a message that it is "unable to send mail" via my Hotmail account. It has a script that you go through to check the settings and I have done that and all would appear to be OK. But, as soon as it checks for mail the message pops back up.
I have shut the phone off and have pulled the battery to no avail. The truly odd thing is emails are coming and going just fine, I'm just getting this dumb message with a tone/vibration warning.
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Jul 16, 2010
I recently received my new HTC Incredible and connected to my exchange account. Everything thing seemed fine until people told me they had not received my emails. I checked and the emails were in my sent folder and appeared to have been sent. Looking into this further I was able to narrow the problem down to only NEW emails to an outside email address are not received. Any email that I reply to and any new email to someone on the same exchange server are received fine. Just new emails to an out side address are never received but are happily sitting in the sent folder.I deleted the exchange account from the phone and set it up again and had the same results. Pulled the battery, etc. I then setup my account on an HTC Hero and got the exact same results. As a side note the same setup on an iphone works fine.Searching around I think I may have narrowed the problem down to a pin issue between the HTC mail client and the Exchange Server but am not sure. Has anyone else had this issue?
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Jan 4, 2010
I have 2 gmail accounts. Unfortunately, one of them is for my calendar and contacts and the other is for my personal e-mail. As of now, my cal and contacts are syncing fine but I do not use the e-mail account that is associated with thier username. I have my other account (personal e-mail) set up sepeartely....along with a few other e-mail accounts(work and etc.). I would like to know if i can leave my cal and contacts setup on the regular droid sync account but change the e-mail account to my personal acct. so it will "push" by default with out having it in a seperate palce on the droid. I know this is confusing but i dont know how else to explian it.
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May 19, 2010
I installed the Quick Settings App a while back because my brother said it was a good app. I didn't really use it so I uninstalled it. But now I can't send picture texts (MMS). He can't either. I found a thread which talks about a fix but the fix doesn't work. I started this thread because the title of that thread isn't very clear and it keeps getting buried. how to fix this without doing a hard reset? I would really like to avoid a hard reset.
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Nov 2, 2010
I have not been able to send any email after rooting my inc. Have checked my settings. All seem to be correct.
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May 13, 2010
my phone sends picture message every pic msg i send it says " unable to send mssage. retrying....then below that it say generic network failure...but the picture still seems to send....does anyone know what this is? Do i need to take my phone to verizon wireless?
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Jun 22, 2010
however I have never dl'd quick settings. Second was an HTC bug that was being worked on. Can anyone confirm any of this, and if they have had picture txt problems is there a fix other than factory reset?
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May 14, 2010
Found out yesterday that my "computer" is not sending text messages (using the native app). It caused an argument between my wife and I, and about damn-near caused a divorce. The bad thing is that, from what I can tell, it hasn't been sending ANY for a couple of days now. (Notice I didn't say that a potential divorce was not the bad thing ) I can receive texts all day long, not able to send them. In the time that I wasn't able to send them, I wasn't receiving any notifications that the text wasn't sent! I can go into the app, menu > undelivered and see 2 dozen texts there. Why am I not getting a failure notification if I have "Failure Notification" checked in the settings?
Because it went on for so long before being noticed, I have no way of knowing if I screwed around with the settings or if an app I downloaded has caused the problem. I've been tempted to use Handcent, but I'm leery about using something that radically changes the interface when I am a new Superphone and new Android user. Besides, it may not fix the problem.
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Jun 23, 2010
Does anyone have pic text messaging issues? I get an error message "unable to send message. Retrying generic network failure"
I have handcent, but get the same error message with stock messaging app.
The only things I could find within the incredible forums was that it may be linked to a app bug, which that specific app I have never used, or this is a known HTC error which I can't confirm.
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