Sprint HTC Hero :: Data And Voice - Constantly Drop Calls
Mar 3, 2010
Lately I have been getting very poor signal strength on my Hero. It went from 3 or 4 bars, down to 1 or 2 at my house, and I constantly drop calls. I live in an area where I am supposed to have excellent signal strength too. Called tech support, they checked the towers, and all is fine. I have my phone set to Sprint only, and whenever I make a call, and end the call, my signal drops to 0, and sometimes even get an x meaning no signal, but either way what bothers me is when I end the call my data, whether it is Ev, or 1x lights up and sends/receive's data for about 5 seconds. After that the signal comes back. Now what in the world does data have to do with voice? Nothing. My phone is stock with no 3rd party apps installed at all.
I have reset to factory too, doesn't help Firmware and PRL are both up to date too.
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May 26, 2010
Where I work is on Sprint and has bought Hero's for the office people. Most seem to like them. I like mine too(my own). However, my Hero has horrible reception. There are a few places around where I work that are dead zones. I drop calls there EVERY time. They NEVER drop there. We even went through there on the way to lunch the other day and all of us made a call to see how reception was on each. My Hero dropped the call and the rest did not. I have updated everything and still nothing. Sprint seems to be unconcerned. How can I get them to swap phones or something. I actually purchased from Best Buy. I was on 1.5 and have switched to 2.1 and it is the same on both.
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Mar 4, 2010
I am trying to turn off the Sprint coverage and just enable wifi so I can do some VoIP testing. Is this possible?
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Jul 5, 2010
I am turning my Hero in for a new EVO and I had information in my Google Voice account that I do not want anyone at the office to be able to dig up...
I performed a factory reset (per the manual) and I want to be 110% sure that no one will be able to "resurrect" my old Google Voice app and see anything...
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Jun 6, 2010
I'm heading to Halifax, Nova Scotia for a week and will be bringing my Hero with me. I'll be calling Sprint customer support to see what options are available for voice and data, but I trust the advice of folks in this forum.
Is there any international voice and data plan that i can sign up for so that I don't end up paying sky-high roaming rates? I really don't want to have to keep my phone in airplane mode the whole week. Any advice from travelers to the "Great White North" would really be appreciated, eh?
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Oct 31, 2009
How many MB's of RAM are you supposed to have on the Sprint HTC Hero? After a fresh reboot, my phone is at 62 MB of RAM. Then I use the phone for a couple of minutes (check my facebook, check email, check weather, and maybe send an SMS text) and I'm down to 30MB of RAM, which almost never goes back to anything close to 60's. Is this normal? I feel like no matter how many apps I manually close (minus the essential ones) I am still sitting and very low available memory (that is, if 30MB is supposed to be considered low).Anyone able to shed any light on this? What happened to Hero's 288MB of RAM?
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Aug 4, 2010
Do you just turn it on when you know you're in a wi-fi area, or do you leave it on and let it auto-connect when it is in a wi-fi area?
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Oct 26, 2009
Has anyone else had their WIFI connection just drop the connection? I'm sitting less than 5 feet from my router and have to restart my WIFI twice within the last hour.
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Apr 16, 2010
First off, let me say that I really really like these forums. I have been lurking forever and have never had to post any questions because I can ALWAYS do a search and find a post that leads me in the right direction. This one has me stumped though.
I rooted this past weekend and flashed the new fresh2.0d ROM. I upgraded the 1.5.2 image to 1.6.2 and I just installed the 2.42.00.03.10 radio.
Now when I back out of any program I get a black "fresh" screen and my home screen loads like it does when the phone boots up. My twitter app and my bookmarks do the same. This is each time I back out of a program. It only started today after I upgraded the image and radio. Would those cause this or is it another problem?
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Oct 14, 2009
I buried this in another thread. When I got to my photo album and select the "Share" option. My listing starts off with FACEBOOK, FACEBOOK, FLICKR, GMAIL, etc...
I only have one Facebook app installed. Is there a way to remove one of them?
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Feb 16, 2013
I have a Tmobile rooted Samsung Galaxy S III, I was running a nightly Cyanogenmod 10 ROM. Yesterday there was an update for that rom and I downloaded it and installed it, everything was fine and running smoothly until some people started telling me that they were not able to reach me by phone. I tried checking what was wrong and I finally realized that whenever I have my mobile data on or while I am using it I don't receive voice calls. I tried looking everywhere for a way to fix this and I came across the ##DATA# code in which I could turn off the DDTM option but unfortunately my phone doesn't recognize that code.
this is the message I get every time I try to enter ##3282# code.
I thought that maybe something was wrong with the ROM itself so i decided to browse around here for one for my Tmobile samsung galaxy S 3 and I decided to install this one [ROM][4.2.2][RC1] LiquidSmooth ROMs - d2tmo - 2|14|13
after wiping data/cache and dalvik cache I installed this ROM and this is my current phone info and still when I am using my mobile data I cant receive calls nor put the ##DATA# code to turn off DDTM.
is there any other way I could access that DDTM option?
Another thing I realized is that even tho I did the factory reset, wipe dalvik cache and data cache on recovery mode my phone still says it only has 4gb free on its internal memory, isn't it supposed to be completely free after wiping all that stuff?
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Sep 21, 2010
Upgrading my Sprint Hero to 2.1 has been a complete disaster. The one improvement is that the browsers work faster. Oh...and the menus are prettier and perhaps more intuitive.
The phone and just about every other function hangs, the phone locks up constantly - especially when entering and leaving email - and generally is unusable. I've been doing battery pulls 4+ times a day just to get the phone re-started when it locks up.
I work for a university and they got me a warranty replacement, which I've had for all of 8 hours. I can already tell that it's not as responsive as the previous Hero before I "upgraded" it. I'm just hoping it won't be as consistently laggy and non-responsive as the upgraded one.
My advice to anyone reading this thread - if your phone has not been upgraded to OS 2.1, DO NOT DO IT. Wait until a couple more updates are available...my experience has been completely bad.
Right now I can't wait for another update, hoping that it will resolve all the lag and hangup problems created by 2.1.
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Aug 3, 2010
I wanted to ask you if there are some must do's after upgrading to 2.1.Since upgrading..the phone is very laggy and sometimes the network will just drop.I won't be able to surf or use any programs that require getting on the internet.Is there something I can do now that I'm on 2.1 to restore it's speed? Should I do a reset to the phone and then upgrade to 2.1?What have you guys done to speed up the phone?
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Apr 15, 2010
EAS keeps asking me to provide my current pwd and change it to a new pwd? i have three gmail accts i want to monitor two actual "@gmail.com" accts and one google apps acct i've got the two gmail accts in the stock gmail app i wanted to use the exchange client for my google apps but after i configured the EAS client, i keep getting prompted for passwords!
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Jan 25, 2010
Does it affect the battery if I constantly keep my phone plugged into my USB while at work? It's kind of warm right now, but I'm not worried b/c it's not overly hot. I just want to make sure it's ok. I got this phone Friday for my wife and myself and we both love it. My wife says she can't hardly put it down. I'm sitting at work streaming pandora while I work.
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Jul 5, 2010
I have read a couple of threads that touched on this ring issue, but was unable to find any that had a solution or work around.Since the 2.1 update and the OTA update, many times when an incoming call comes, the phone doesn't ring. If I happen to be in front of the phone, I can see the screen change showing an incoming call.If I am listening to Pandora Radio, when the phone rings, Pandora stops, but the phone never rings.If I am not near or looking at the phone this results in missing the call.If I shut off the phone and re-boot it appears to ring fine, but at some point later in the day or week it will quit ringing.I normally never turn off the phone. Should I start to re-boot every day?
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Jul 29, 2010
I finally changed the voicemail system on my Hero from Sprint's "visual voicemail" (which is misleading because it doesn't transcribe voicemails) to Google Voice. It's nice to see my transcribed voicemails now. However, when I actually want to hear them (if the transcription didn't work well), it only comes through the external speaker; the speaker on the back of the phone. I went into Google Voice settings and under "Voicemail Playback" I tried the only two options: "Play via Handset" and "Play via Speaker." Unfortunately, both play through the speaker phone speaker. How do I change it to the phone speaker? I also can't adjust the volume, so the whole world hears my voicemails through the external speaker.
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Sep 23, 2009
I've had my HTC Hero for a couple of weeks now and I love it. I've been looking for an application that enables me to make skype to skype calls, kinda like pc to pc calls on skype; not using skype out numbers. I downloaded the skype lite application and that didn't do it for me.
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Aug 11, 2010
When i am receiving a call.. i try to answer the phone..the phone doesn't answer sometime like it is on mute then they hang up..i think because i hit the accept wrong or something.. the phone is acting weird when i receive a call.. this seem to be a problem? how can i get a replacement if u guys know? it happen to me 2 or 3 times already.. if it continues i want a replacement!
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Aug 22, 2010
I have noticed some glitches with calls dropping and I don't think these instances are connected: 1) Sometimes I cannot dial numbers that are stored in the phone or using the favs widget and that includes returning a call so the number is already listed. If I hit the number it dials for about a second then says call disconnected. BUT if I manually dial the same number after it drops it will dial out fine. I haven't noticed any rhyme or reason for it doing this. It just seems to happen randomly. Maybe it is linked to low signal? It just seems odd that I can always dial the number after if I type it in. 2) When using GPS naviation (Maps) if I get an incoming call - no problem but if I dial out, after a few seconds on the phone the phone will reboot itself.
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Oct 15, 2009
Is anyone else interested in how Google voice will affect calling minutes? If you currently have your GV number set to call your Sprint cell and your incoming call is from another cell phone will you be charged for the minutes? If you setup your phone so GV is used to call all numbers that you dial will you be charged for calling other cellular number because GV masks the number? I have been through every level of support that Sprint offers and no one can answer me. Sadly tier 3 technical support told me "Google Voice is useless on a cell phone and you would not want to use this anyway". I had nothing more to say after that!
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Dec 1, 2009
My Orange UK Hero is unable to make/send calls or send/receive sms. It displays "No Service" on the lock screen but mobile data seems to work perfectly.
If I go to...
Settings->Wireless Controls->Mobile Network Settings->Network Operators->Search Networks
then select Orange, it says "Your SIM card does not allow a connection to this network"
If mobile data wasnt working then I would guess that its a SIM issue but I'm clearly connected to the network as im using their internet!
Just swapped SIM with a friends phone.
My SIM works in his phone and his SIM has the same issues in my phone.
Booting up, it was connected to the network for enough time for it to get a voicemail notification but showed "No Service" straight away.
Im guessing the best bet is to re-flash with the latest Hero Orange firmware. Any tips for backing up numbers/sms/cal etc?
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May 25, 2010
I am trying to find a way to block incoming calls while I am on the internet. It seems like right when I am about to finally get to what I am looking for someone calls just to say what's up. Is there an app or setting that will send those calls straight to voicemail
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Jul 8, 2010
I'm looking for an app. that will allow me to record calls(my voice only) or take voice notes during a call. I've tried a few but it seems neither of them works on android 2.2.
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Jan 16, 2010
Noticed this the other night. Calls go strait to voicemail. As soon as it goes into evdo, calls resume as normal. If I turn off the network, I never have an issue. Any idea?
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Apr 13, 2010
Although there are a few threads about calls going straight to voice mail in other phone sections, I have yet to see one here. From what I read, there isn't a solution, but I still want to ask being that it is now happening to my Sprint Hero. Anyone know what causes it, or if there is a setting one can change to stop it.
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May 4, 2010
I have been missing many calls from my Hero more than any other Sprint phone I owned, has anyone experienced this issue? not even a ring, full bars of signal strength and goes to voicemail at times, not all the time but my wife says it happens a lot when she tries to contact me, any suggestions folks? I read some stuff about the Slot Index would this solve my issue? or would I be best to root my phone since I am still stock?
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May 10, 2010
I purchased the HTC Hero from Sprint around a week ago, and it came with a stock 1.5. Had no issues at all, so today decided to try out the leaked 2.1 RUU. Updated without a hassle, but I've been experiencing some issues. This led to me repairing the bootloader and then trying DamageControl 2.08, and now finally fresh 2.0d. All installations went perfectly, nothing to call home about.
It cannot automatically detect my timezone, and it has no clue as to my location for weather nor other features. When I enable the GPS to go onto Maps, it locates me as around 1,000 miles off the west coast of Africa, whereas I'm in Pennsylvania, USA. I can call my phone from another line, but no response on my phone (no calls received, nor missed calls). When voicemails/messages come in, they flood in (10 new messages, etc, that have all stacked up).
I'm using the Wireless Tethering that comes with Fresh 2.0d, and I used PDANet/EasyTether prior to now (as my sole internet is tethering). I'm wondering if this could have at all affected it. Even with tethering disabled for a good hour, still nothing can reach me. If anyone has any suggestions, that'd be greatly appreciated. (Perhaps a radio update?)
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Apr 29, 2010
I've started to recognize a peculiar problem. During a phone conversation on my Hero, I will start talking, and the other person will start talking just after that (maybe a second or two), then they stop, as they apparently now hear me "interrupting" them. In other words, to them, they started talking first, then I start but to me, I started talking first! (No, I am not purposely interrupting them) It's hard to describe, but it seems that there may be a delay in my audio getting to them. It seems to happen with all callers. Did I make this clear? Now, I am wondering if this happens when I am away from home as well, as I use an Airave device at home. Does anyone else experience this? Does anyone have a suggestion on how to test this? Or a solution?
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May 8, 2010
Kind of new to this so if you would please stick with me I would appreciated it. I flashed to Fresh 2.0d yesterday w/o any real issues and now it appears that I can not make out going calls (in-coming as well possibly). I get a 'your account can not be verified' message. I also received an email referring to my purchase of a new 'nexus one' this morning, not really sure what that is all about. All the data stuff seem seems to be working fine sms, email, internet etc. (voicemail I have no idea about though).I could really use a hand here, this is my only phone, I am feeling a bit cut off atm and if I don't call my mom tomorrow I'm am really in trouble!
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