Sprint HTC Hero :: Reception Terrible - Drop Calls
May 26, 2010
Where I work is on Sprint and has bought Hero's for the office people. Most seem to like them. I like mine too(my own). However, my Hero has horrible reception. There are a few places around where I work that are dead zones. I drop calls there EVERY time. They NEVER drop there. We even went through there on the way to lunch the other day and all of us made a call to see how reception was on each. My Hero dropped the call and the rest did not. I have updated everything and still nothing. Sprint seems to be unconcerned. How can I get them to swap phones or something. I actually purchased from Best Buy. I was on 1.5 and have switched to 2.1 and it is the same on both.
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Jun 10, 2010
My wife and I both new to Sprint.The Evo has a ton of problems but what I can't deal with the awful reception.Any suggestions besides canceling service? Like a software upgrade or something? I know I have 30 days but going back to USCC is the last thing I would ever wanna do.
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Mar 3, 2010
Lately I have been getting very poor signal strength on my Hero. It went from 3 or 4 bars, down to 1 or 2 at my house, and I constantly drop calls. I live in an area where I am supposed to have excellent signal strength too. Called tech support, they checked the towers, and all is fine. I have my phone set to Sprint only, and whenever I make a call, and end the call, my signal drops to 0, and sometimes even get an x meaning no signal, but either way what bothers me is when I end the call my data, whether it is Ev, or 1x lights up and sends/receive's data for about 5 seconds. After that the signal comes back. Now what in the world does data have to do with voice? Nothing. My phone is stock with no 3rd party apps installed at all.
I have reset to factory too, doesn't help Firmware and PRL are both up to date too.
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Oct 16, 2010
Is anyone else having terrible lag with the log screen. Im using Brainfuct #12 which i read should get rid of this but its getting to the point sometimes that the screen times out before it even recognizes im touching the screen to unlock it. any input would be great. on the 10/9 nightly
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Oct 15, 2009
Has anyone else noticed that the voicemails on this phone sound TERRIBLE?I just got the phone last night...it pulled in some already existing voicemails and I've gotten two or three new ones since, and they all sound worse than anything I've ever heard on a cell phone. Do I just have a lemon or does anyone else have this issue?
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Jun 12, 2010
I've had the same ringtones on my past 3 phones, on my first 2(both samsungs) they sounded terrific, CD quality even. But on my Hero they sound like garbage! Is this because of the speaker? Or is there a better way to do it?
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Aug 30, 2010
So 2 weeks ago, i updated my droid to Froyo/2.2 and my reception has went in the toilet. I can't even talk in my house anymore... I didn't do an OTA update, i followed a website that was for VZW which is my carrier and said it was the same update. No custom roms or any custom software....
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Oct 26, 2009
Has anyone else had their WIFI connection just drop the connection? I'm sitting less than 5 feet from my router and have to restart my WIFI twice within the last hour.
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Mar 23, 2010
Does anybody ever get a delta symbol (triangle) above the reception bars?
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Oct 14, 2009
I buried this in another thread. When I got to my photo album and select the "Share" option. My listing starts off with FACEBOOK, FACEBOOK, FLICKR, GMAIL, etc...
I only have one Facebook app installed. Is there a way to remove one of them?
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Aug 3, 2010
I wanted to ask you if there are some must do's after upgrading to 2.1.Since upgrading..the phone is very laggy and sometimes the network will just drop.I won't be able to surf or use any programs that require getting on the internet.Is there something I can do now that I'm on 2.1 to restore it's speed? Should I do a reset to the phone and then upgrade to 2.1?What have you guys done to speed up the phone?
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Jul 5, 2010
I have read a couple of threads that touched on this ring issue, but was unable to find any that had a solution or work around.Since the 2.1 update and the OTA update, many times when an incoming call comes, the phone doesn't ring. If I happen to be in front of the phone, I can see the screen change showing an incoming call.If I am listening to Pandora Radio, when the phone rings, Pandora stops, but the phone never rings.If I am not near or looking at the phone this results in missing the call.If I shut off the phone and re-boot it appears to ring fine, but at some point later in the day or week it will quit ringing.I normally never turn off the phone. Should I start to re-boot every day?
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Jul 16, 2010
I did a quick forum search, and didn't turn up much.I'm wondering if anyone has problems dropping calls, or reception issues with their phones.Amid the Antennagate scandal of iphone, I've decided not to upgrade my older gen iphone for the new one, despite (finally) being offered a free case. I've been looking into android, and especially the EVO, and I'm strongly considering switching if they ever come back in stock.According to high lord emperor of the universe, aka steve jobs, all smartphones have antenna problems.
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May 26, 2010
I live in an area where I had GREAT reception on my Blackberry... since switching to the Incredible, I have a really hard time getting a good signal in my house. Calls drop when I'm talking to someone and the person on the other end of the phone fades in and out when I'm on a call.
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Aug 11, 2010
When i am receiving a call.. i try to answer the phone..the phone doesn't answer sometime like it is on mute then they hang up..i think because i hit the accept wrong or something.. the phone is acting weird when i receive a call.. this seem to be a problem? how can i get a replacement if u guys know? it happen to me 2 or 3 times already.. if it continues i want a replacement!
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Aug 22, 2010
I have noticed some glitches with calls dropping and I don't think these instances are connected: 1) Sometimes I cannot dial numbers that are stored in the phone or using the favs widget and that includes returning a call so the number is already listed. If I hit the number it dials for about a second then says call disconnected. BUT if I manually dial the same number after it drops it will dial out fine. I haven't noticed any rhyme or reason for it doing this. It just seems to happen randomly. Maybe it is linked to low signal? It just seems odd that I can always dial the number after if I type it in. 2) When using GPS naviation (Maps) if I get an incoming call - no problem but if I dial out, after a few seconds on the phone the phone will reboot itself.
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Jan 16, 2010
Noticed this the other night. Calls go strait to voicemail. As soon as it goes into evdo, calls resume as normal. If I turn off the network, I never have an issue. Any idea?
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Apr 13, 2010
Although there are a few threads about calls going straight to voice mail in other phone sections, I have yet to see one here. From what I read, there isn't a solution, but I still want to ask being that it is now happening to my Sprint Hero. Anyone know what causes it, or if there is a setting one can change to stop it.
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May 4, 2010
I have been missing many calls from my Hero more than any other Sprint phone I owned, has anyone experienced this issue? not even a ring, full bars of signal strength and goes to voicemail at times, not all the time but my wife says it happens a lot when she tries to contact me, any suggestions folks? I read some stuff about the Slot Index would this solve my issue? or would I be best to root my phone since I am still stock?
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May 10, 2010
I purchased the HTC Hero from Sprint around a week ago, and it came with a stock 1.5. Had no issues at all, so today decided to try out the leaked 2.1 RUU. Updated without a hassle, but I've been experiencing some issues. This led to me repairing the bootloader and then trying DamageControl 2.08, and now finally fresh 2.0d. All installations went perfectly, nothing to call home about.
It cannot automatically detect my timezone, and it has no clue as to my location for weather nor other features. When I enable the GPS to go onto Maps, it locates me as around 1,000 miles off the west coast of Africa, whereas I'm in Pennsylvania, USA. I can call my phone from another line, but no response on my phone (no calls received, nor missed calls). When voicemails/messages come in, they flood in (10 new messages, etc, that have all stacked up).
I'm using the Wireless Tethering that comes with Fresh 2.0d, and I used PDANet/EasyTether prior to now (as my sole internet is tethering). I'm wondering if this could have at all affected it. Even with tethering disabled for a good hour, still nothing can reach me. If anyone has any suggestions, that'd be greatly appreciated. (Perhaps a radio update?)
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Apr 29, 2010
I've started to recognize a peculiar problem. During a phone conversation on my Hero, I will start talking, and the other person will start talking just after that (maybe a second or two), then they stop, as they apparently now hear me "interrupting" them. In other words, to them, they started talking first, then I start but to me, I started talking first! (No, I am not purposely interrupting them) It's hard to describe, but it seems that there may be a delay in my audio getting to them. It seems to happen with all callers. Did I make this clear? Now, I am wondering if this happens when I am away from home as well, as I use an Airave device at home. Does anyone else experience this? Does anyone have a suggestion on how to test this? Or a solution?
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May 8, 2010
Kind of new to this so if you would please stick with me I would appreciated it. I flashed to Fresh 2.0d yesterday w/o any real issues and now it appears that I can not make out going calls (in-coming as well possibly). I get a 'your account can not be verified' message. I also received an email referring to my purchase of a new 'nexus one' this morning, not really sure what that is all about. All the data stuff seem seems to be working fine sms, email, internet etc. (voicemail I have no idea about though).I could really use a hand here, this is my only phone, I am feeling a bit cut off atm and if I don't call my mom tomorrow I'm am really in trouble!
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May 9, 2010
I have an occasional annoyance with the Hero. I think some part of my ear sometimes touches the END CALL button and I get disconnected. Is there an app or something that might make you either touch in 2 places or slide a button or some other way to make it just a bit harder to hang up?
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Feb 12, 2010
i have tried nearly ever single application on the market that claims to block private numbers but it none of them work for me... Idk if its because of the Sprint service or the applications just dont work. I know GBlocker blocks the calls. But it dont block the texts, or prevent it from going to voicemail. Nor does it block private calls. There was this other one I had that blocked calls too but same thing with GBlocker. What i dont understand is that if you choose the option "BLOCK ALL CALLS" it will then block private calls. But the option to just block the private calls fails to work. Is there anything out there that actually works? I have considered buying extreme blocker for $5 but whats the point if it might not work? When blocked numbers call, i dont want their voicemails. Nor do I wanna know their calling.
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Jan 16, 2010
How do I receive incoming calls using PdaNet with Sprint HTC Hero?
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Jan 17, 2010
HTC Hero on Sprint. I cannot receive incoming calls. I can call out, text, email, and get online. but no incoming calls coming in. I can get voicemails if I call, but no notification of voicemails.
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Jan 14, 2010
I got my phone back late oct, and i use it unrooted, all the time, I can make calls very simply. with minor lag here and there. But anytime my phone is asleep, and i try to answer any incoming call, either Google voice or direct, I can't slide the screen to answer. and none of the buttons do anything and the call goes missed.
it's really annoying. my wife has the same phone and hers eloquently answers calls. after a few moments, the display changes to show the call is missed. and i can operate the phone again - usually with the dismay of having to call the person back, at the same time while they are leaving voicemail - NOT being able to answer the phone when it rings is really kinda a critical problem for me. Anyone familiar with this issue, and would like to take a stab at helping me fix it. I'm willing to wipe and restore to defaults just to make it work right.
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May 3, 2010
ve been having this issue ever since i flashed to the damageless 2.08 ROM. First off, i absolutely love this 2.1 Rom. It has everything i need in a phone now, but this one problem. Occasionally when i try to use the phone portion of my phone to call somebody, it will not work. By that i mean when i dial a buddys number, it will show that i am in a call with him, but i can not hear any ringing or him on the other side. (He can hear me however). This is a totally random issue, meaning that there isnt a specific time or number this happens when i call, so this makes for an irritating issue.Has anyone else experienced this? if so does anyone know of any fixes or anything?
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Feb 19, 2010
I rooted my phone and put fresh 1.1 on it a couple days ago, it received calls after rooting, but recently it stopped receiving calls, and it never received texts or visual voice mails. Gmail still pushes new email to it, and the internet works fine to update things and look at websites.
I tried to restore with nandroid and it took fresh off of it but it still doesn't do text, don't know about calls but i doubt it. also when i rooted it i removed sprint tv, nascar, foot prints and a couple other stock apps. after i found it wasn't getting texts i removed advanced task killer, but it didn't have any effect.
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May 22, 2010
I upgraded to 2.1 last night and now i cant send or receive calls. Well my phone does ring when i call out or someone calls but as soon as the call is answered its just dead ... neither end can hear anything.. Anyone have any ideas why this is happening or how i can fix it.. Called sprint and they told me to take it into a service center.. They are saying this is a known issue as of yesterday.
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