HTC Droid Eris :: After Factory Reset - No Data Connection - Unable To Make Phone Calls?
Aug 18, 2010
So, first, here's what happened. Did a factory reset of my phone. When it came back up and I went to activate it, no data connection, unable to make phone calls. After 2 hours on the phone with VZW tech support, I can make calls, but have no data connection. They are sending me a "new" one. The concensus of the VZW tech and myself, problem with my phone. 2 days later, my wife resets her phone because of memory usage issues (she had to much on it). Same exact thing happened to her. Being the fiesty woman that she is she is going to a VZW store today to raise holy hell and throughorly degrade the poor rep that she is going to talk to, to get some answers. My question to all my fine fellow Eris users, have you seen this before? If in our position, do we deserve a new phone, and not an eris? Will this happen with a replacement eris due to a fault in the 2.1 update?
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Mar 1, 2010
Just did a factory reset to solve my Gmail and contact syncing issues, and now that the phone is all started up again, I keep getting a voice while doing the *228 option 1 that says "we are unable to program your phone at this time". Anyone have any ideas?
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Jun 6, 2010
Just ran reset on my phone twice...it rebooted and nothing was removed! Never seen this before anyone have any thoughts? I'm on CM 5.0.7.1, and haven't seen this behavior before on that or any other ROM. Gonna boot into recovery and do it manually.
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Jun 19, 2010
I updated my Eris to 2.1 about a month ago, and it's been running fine up until about last week. Lately, the battery hasn't been lasting me more than 12 hours, and I've done everything I can to save battery life, plus the battery cover usually gets hot enough to cook some eggs on top of. The problems I've encountered lately is with making and receiving calls. When trying to call someone, it seems to take forever. I know my phone isn't the fastest Android, but it used to work fine. It takes a good 30 seconds just to type in a 10 digit number; the phone usually freezes a couple of times, its just generally laggy.
When I try to receive a call, the same basic thing happens. The phone freezes up while I am trying to slide the bar down on the lock screen, etc. Here's the main issue. After sifting through the freezing and lagging, and finally get to the call, I cannot hear anything, and they cannot hear me. The call is connected; I see the notification up top, and I have got the vibrate to tell me it's connected.
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May 24, 2010
After months of being really happy with 1.5, I ran with OTA 2.1 for about a week.... hated it! While I didn't see any outright bugs, the phone had hugely sluggish response, very poor battery life, etc. Finally decided to to the Factory Data Reset this morning, and voila - lovin' my Eris again.
Things to note:
Before Factory Data reset w/ 2.1 OTA:
- Phone uptime and awake time were almost equal (not good)
- Had the 50% without signal message
- 'Android System' always listed as top user of battery usage (60-70%)
- Even while idle, phone always felt 'warm' (like it was continually running a background process, as evidence by poor battery life)
After Factory Data reset w/ 2.1 OTA:
- Phone uptime and awake time now as expected (awaketime < uptime)
- No more 50% signal message
- Cell Standby and Phone Idle now top users of batter usage.
- Phone now cool to the touch while idle
One thing to note is even after the reset, I still had issues syncing Gmail contacts, and needed to delete the contacts cache.
While I won't conjecture about root cause, I'm hoping Google and VZ learn from this experience, as much of this mucking about is *way* beyond what most 'normal' users would put up with. My wife loves her iPhone and just laughs at me dealing with all this c**p. Besides, I can't remember the last time *she* had to reboot her phone..
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Mar 2, 2013
Yesterday I tried to install a custom ROM on my device (HTC Evo 3D GSM Europe) for the first time and it took close to 12 hours to get it from ICS 4.0.4 to ICS 4.0.3 (when my intention was actually JB 4.2). Let's just say that forgot to backup his Shipped ROM, then installed JB, was incompatible with the boot loader, tried desperately to find a compatible shipped RUU that worked with the CID, spent countless hours searching in xda-developers and then finally settled for a custom ICS ROM until some time in the future.
Now on to my problem. Prior to my Factory Reset, I had moved all applications to the SD card. A simple look-over in the file system indicates all the data is still there, but reinstalling the applications and even moving them back to the SD card doesn't seem to give them access to the prior data (saved games, stored profiles, lists and anything else I might have done). It's as if the app has been installed for the first time.
Is there any way to "link" the data back to the apps (after yesterday's endeavor I ended up with a rooted phone, at least)?
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Jul 30, 2010
I have had my Eris since Jan. I am on my 3rd replacement and 2nd in 3 weeks. My first one VZW just kept making excuses and wanting to do factory resets and delete apps because in their words that was the problem. The tech guy on the phone told me that they could only replace it with another eris again so here I sit with another POS that continues to lock up. I have been unable to make calls 80% of the time. What a joke On average I have to remove my battery 3-4 times a day to get it to work.
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Sep 13, 2010
so i had been having problems with the whole random rebooting issue that some people on the droid x have been having, so i called tech support and i had tried everything that they had suggested except the factory data reset. i was hesitant to do that because it just seems like doing something like that would never let me get my phone to working the way that it used to work. you know the way i had everything set up. well after the phone kept rebooting on its own i decided i would give it a shot. sure enough the phone just doesnt seem to be running the same as it did before. the phone seems to lag more, i am having to touch icons several times at times to make them work. task killer isnt running the way that it should. it just seems like the factory data reset made everything on the phone work just a little bit worse. has anyone else had this experience?
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Dec 26, 2009
My Moto droid is unable to recieve or make calls. My mom called me like 25 times asking me to look up something, when I FINALLY got the call on the house phone I was able to look it up in maps but unable to call her back at all (was using wifi). My EVDO data services work fine but theres not voice AT ALL. I tried calling my number from like 5 phones nothing, I also reset it turned off the cellular radio and turned it back on nothing. Now for some reason the only time I can receive calls and make calls is when I have it set to 1xRTT only....Idk wtf going on but the one time I needed to use the PHONE on my handset it decided to not work....I had like 3 people try and call me and nothing not very convent.
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Feb 5, 2010
I just did a factory reset because I have tried out bunches of programs and just wanted to start fresh, I did it all the time on all my old phones(palm and winmo) with no problem. It turns out that when you do a reset, not only do you loose all your programs but the phone has to be registered to your account. I got it back up in running, wifi works and so does making phone calls, all my contacts and e-mails are synced and I thought everything was good. I went to the market and it even shows me all the apps I had installed previously, however when I tell it to install something, it just stays stuck on the "starting download.." message...........
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Mar 30, 2010
So I installed Smoked Glass last v6. night and everything was fine. This morning everything was also fine, sent and received 20-30 texts and no issue. About 5 minutes ago I was trying to send a text and I kept getting a message not sent. So then I tried to make a phone call and I could not make a phone call ether. I can still access the internet though. I have 2-3 bars at all times.
Can this be related to me installing the ROM (nothing went wrong with instillation) I wiped all data, installed rom and then backed up with titanum. I have rebooted my phone a couple of times and nothing changed. I also just tried to make a call and it completely rebooted the phone.
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Jan 27, 2013
Why the phone memory did not clear even i use the data wipe/factory reset... how can i clear that?
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Jul 29, 2010
Hi There! I'm new here although I've been lurking for a while. Great info here! So my phone has been super slow, lagging, kicking me out of the internet, no calls when people say they call etc. I talked to Verizon and they want me to do a hard reset. Is this necessary?? It scares me to possibly lose all my stuff. So if I need to do this then what do I need to make sure is backed up??
Would love some help with this b/c my phone is really starting to frustrate me. My husband was in the store yesterday, sent me a txt and when he got back in the car asked me why I didn't respond. By the time I got his text, wrote back and it finally sent he was back in the car! So yeah lagging is such a great thing!
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Nov 29, 2010
I know i am not the only one to have this problem, but this phone wont let me delete my messages. When I first got the phone it took 2 seconds to delete a thread of 100... Now I try to delete a thread with even 20 and it force closes or freezes my phone. I am sick of it and I have tried everything, I was even close to taking the phone to the store and getting a different phone. I don't want to spend the money or waste any more time trying to delete these messages so.
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Sep 24, 2010
A friend is having trouble with the 2.2 OTA, he lost his phones ringing ability, I was gonna suggest a factory reset but he thinks VZW said this will cause him to lose data, like all his apps. Is this correct? If so is there a better solution to try first?
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Apr 8, 2010
After I received the OTA to 2.1 I have noticed more lag when scrolling between home screens, using 2D games is painful with the framerate reduction, and many items that are running in the background without me ever starting them. I also cannot seem to keep them closed either. I can also say that I am getting worse battery life now than I was with 2.0.1. I was wondering what would actually happen if I rebooted into Recovery Mode and did a Factory Reset with Data Wipe. Would this possibly help with the update causing these problems that were not there before?
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Apr 12, 2010
Can you get your data back after factory reset?
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Oct 31, 2010
I bought an Inc on Friday and I love it, best phone I've ever owned. Although my Eris, being my first android, will always hold a place in my heart, lol. My question to the brilliant minds here, If I factory reset and wipe data will it unroot my Eris? I'm selling my Eris tomorrow and advertised it as rooted. I just want to make sure it will still be rooted once I reset/wipe to remove all my info, contacts, etc. P.S. Wanted to thank all the wonderful users in here who have helped me understand and love the android OS. Scary Alien, Erisuer1, Frisco, Dooglad, and everyone else who I haven't mentioned. You're all class acts and I wouldn't know half of what I know if it wasn't for ALL of you
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Nov 7, 2010
Well I finally screwed around with my phone untill I messed it up. I rooted yesterday with Visionary. No problem then deodexed no problem. Well I have evidently rebooted and wiped the usr data and done a factory reset. However it says I'm still rooted. It seems like I'm half rooted. How do I get this baby back to fully rooted.
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Oct 2, 2010
So I did a factory reset and all of my downloaded applications were still there. I thought it clears all of your downloaded apps and it was supposed to clear all of my settings. Such as display and sound settings which it also didn't do. Is this the way its supposed to work or not.
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Jun 26, 2010
I'm having weird issues with my phone (browser crashing, wifi not automatically connecting, etc). I'm wanting to try a factory reset but not sure exactly what it will do. I understand it will remove my applications, but will remove other applications that were installed as part of HTC and verizon? Such as HTC sense, etc? Will I need to call up verizon and get them to reconfigure my phone after a reset?
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May 16, 2010
Can anybody tell me how to do a factory reset on my Eris after installation of the 2.1 OTA update?
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May 28, 2010
I backed up my info and did a factory reset, because I believe it's probably a good idea. Now for some reason, it will not sync right with facebook. None of my contacts pictures are showing. Also, when I go into 'people', and go to the option that allows you to pick who you want to show, (google, facebook, phone, etc...) it shows my facebook contacts as being 0. Anyone know how to get it to sync back properly? I went straight to the sync accounts setting and synced facebook, google, and the weather right from the beginning. But no luck.
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Apr 19, 2010
So, I was one of the people with an Eris that was not receiving MMS messages anymore. Because of this I decided to do a factory reset at the suggestion of some users with the same problem and now that I have done one I no longer have service. I was able to download stuff from the marketplace, but no calls or texts. Whenever I make a phone call it says "welcome to verizon wireless, your service has been temporarily disconnected, please call your customer service representative." I have done *228 to reprogram and activate, I have done it to update roaming, and I pushed 3 and activated the phone again but said it was already active.
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May 20, 2010
I just did the factory reset and now cannot send, and probably receive, sms messages. I get a SMS Error: General Problems. Cause Code 34 Error Class 2. I did a second factory reset in hopes that the error would go away but it's still happening. Does anyone know what I should do?
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Oct 14, 2010
Can a factory reset be done after root.
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Jun 11, 2010
I decided to factory reset my phone.I did the power off, hold volume down and power up at the same time. I got a menu from that and selected "clearstorage".It went to a screen with a pic of my phone and a red triangle with an exclamation point through it.
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Apr 8, 2010
How do you perform a Factory Reset on 2.1 Leakb.
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Nov 10, 2010
My wife's phone needs to be returned because of continuous dropped calls. I did root her phone, but that's about. Will doing a factory reset be fine or do I have to un-root before returning? Also, does anyone know if doing a factory reset would improve the reception? Seems VZW hasn't been able to resolve the issue.
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Apr 28, 2010
I backed up my apps in anticipation of a factory reset and nothing since then. so since i switched back to sense yesterday, i have noticed that when off the homescreen for too long, like while browsing the internet, when i return to the homescreen, sense reboots itself. black HTC screen comes up and sense gets a reboot. i figure maybe this is because the OS is used to switching sense to the background because i was running helix for so long.
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