Android :: Droid Eris - Unable To Make Or Receive Calls After 2.1 Update / Phone Freezes
Jun 19, 2010
I updated my Eris to 2.1 about a month ago, and it's been running fine up until about last week. Lately, the battery hasn't been lasting me more than 12 hours, and I've done everything I can to save battery life, plus the battery cover usually gets hot enough to cook some eggs on top of. The problems I've encountered lately is with making and receiving calls. When trying to call someone, it seems to take forever. I know my phone isn't the fastest Android, but it used to work fine. It takes a good 30 seconds just to type in a 10 digit number; the phone usually freezes a couple of times, its just generally laggy.
When I try to receive a call, the same basic thing happens. The phone freezes up while I am trying to slide the bar down on the lock screen, etc. Here's the main issue. After sifting through the freezing and lagging, and finally get to the call, I cannot hear anything, and they cannot hear me. The call is connected; I see the notification up top, and I have got the vibrate to tell me it's connected.
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Aug 18, 2010
So, first, here's what happened. Did a factory reset of my phone. When it came back up and I went to activate it, no data connection, unable to make phone calls. After 2 hours on the phone with VZW tech support, I can make calls, but have no data connection. They are sending me a "new" one. The concensus of the VZW tech and myself, problem with my phone. 2 days later, my wife resets her phone because of memory usage issues (she had to much on it). Same exact thing happened to her. Being the fiesty woman that she is she is going to a VZW store today to raise holy hell and throughorly degrade the poor rep that she is going to talk to, to get some answers. My question to all my fine fellow Eris users, have you seen this before? If in our position, do we deserve a new phone, and not an eris? Will this happen with a replacement eris due to a fault in the 2.1 update?
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Aug 15, 2010
Even after numerous factory resets, through both the Volume Down+Send+End and Settings>Privacy>Factory Reset methods, my Eris has been unable to send or receive texts, and will not allow me to send or receive calls. When I try to text, I get an SMS error with Cause Code: 34 and Error Class: 3. When I try to call, I get an automated error saying that my phone can't be authenticated at this time, and am advised to call #8899. Even after doing so, I get the same authentication error. Wi-Fi seems to work correctly, and my Google and Facebook accounts all sync pretty much perfectly. Is anyone else having any kind of problem like this? And, either way, does anyone know of any possible alternatives that may fix the problem besides a total replacement of the phone?
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Apr 30, 2010
I am having horrible signal problems. My old phone the ENV2 in the same exact seat I am in right now I had full signal strength. The Eris on the other hand, I have none, it flips from no bars to X all day long. I can not receive calls nor can I make a call. Has anyone had problems with theirs? Or what might I be able to do ?
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Aug 22, 2010
Just got the mobile 3 days back.I am unable to make or receive calls on X10 from yesterday. Have tried the following things : 1) Switching Off 2) Updating the software. But both these methods have not helped. Able to use WAP/GPRS but calls are not getting connected. Have tried to change the call waiting settings, phone says Network or Sim Card Error.Signal strength is also pretty decent (3-4 bars). I have tried my sim in other phones Nokia, Samsung, and it works perfectly fine.Have tried other sims on X10 and they too are showing the same error. Can't figure out what the problem is?
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Nov 23, 2010
After a couple of days the phone is unable to make or receive calls, or send or receive txt messages.If I try and make a call it attempts to start the call, but immediately comes back with unavailable. Incoming calls go straight to voicemail. Outgoing txt messages don't work. What is strange is that if I try and browse the web (over 3G) then that works fine! I have tried doing a network scan again, and reregistering to Tmobile, but that doesn't make a difference.
If I turn the phone off and on again, then it is fine and all calls/txts are working again. I have seen this 4 times now with my phone. It doesn't always happen, but it has happened a few times now which is worrying. The annoying thing is that you obviously don't know when incoming calls stop. You only find out the problem has occured when you attempt to make a call or send a TXT.
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Oct 25, 2009
Headphones are in but they are not and because of this i am unable to make or receive calls without putting it on loud speaker and are unable to play music without headphones.... does anyone know how to resolve the issue?
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Apr 4, 2013
Today I was in the middle of sms conversation and suddenly I realized that my phone lost it's ability to send messages as well as calling/receving calls.
Here is info about my phone:
Model/firmware:
Currently flashed rom: I9070XXLQB_I9070OXXLQB_HOME.tar.md5
Model number: GT-I9070
Android version: 4.1.2
Baseband version: I9070XXLQB
Kernel version: 3.0.31-66490; se.infra@sep-116 #2; SMP PREEMPT Tue Feb 15:52:28; KST 2013
Build number: JZQ54K.I9070XXLQB
Network information:
Network: T-Mobile.pl
Signal strenght: -79 dBm 17 asu
Mobile network type: EDGE
Servise state: In service
Mobile network state: Connected
My phone number: unknown
Offline mode is obviously off.
APN matches network.
*#06# shows correct IMEI.
I searched and did everything (flashing another rom, factory resets, swapping SIM card, removing battery for 15 mins, etc.). Only thing that I haven't done is flashing modem, because I don't know if I can flash it on i9070.
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Jul 30, 2010
I have had my Eris since Jan. I am on my 3rd replacement and 2nd in 3 weeks. My first one VZW just kept making excuses and wanting to do factory resets and delete apps because in their words that was the problem. The tech guy on the phone told me that they could only replace it with another eris again so here I sit with another POS that continues to lock up. I have been unable to make calls 80% of the time. What a joke On average I have to remove my battery 3-4 times a day to get it to work.
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Mar 8, 2010
I used *228 and pressed 1 and did it again and pressed 2 neither worked and still cant make calls.
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Oct 19, 2010
I rooted and installed kaosfroyo and now cannot make or receive calls because my mic is not working. Call can be made but the person on the other end does not hear me.
A few other things are that my wifi and verizon data are not working. When I plug the usb I can't mount the SD card.
On the lock screen it says Sprint in the upper right.
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Dec 26, 2009
My Moto droid is unable to recieve or make calls. My mom called me like 25 times asking me to look up something, when I FINALLY got the call on the house phone I was able to look it up in maps but unable to call her back at all (was using wifi). My EVDO data services work fine but theres not voice AT ALL. I tried calling my number from like 5 phones nothing, I also reset it turned off the cellular radio and turned it back on nothing. Now for some reason the only time I can receive calls and make calls is when I have it set to 1xRTT only....Idk wtf going on but the one time I needed to use the PHONE on my handset it decided to not work....I had like 3 people try and call me and nothing not very convent.
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Jul 1, 2010
I used my phone with no problem yesterday (made and received calls), then went to sleep and charged my phone overnight. When I woke up this morning, I tried to make a call and just got "this number is not in use", thought it was something to do with that persons number. Tried to call some other numbers and always got the same thing. I asked my brother to call me and it just went straight to voicemail. Then, when I opened "Phone" I noticed that there was something wrong with my last few calls made. Phone numbers here in Iceland are 7 letters, for example 1234567.. but all the recent calls I made looked like 6171234567, that 617 always got added before the number I tried to call and that made it fail. I only see 1234567 when trying to make the call, when I look at the phone while listening to "This number is not in use", I never see that 617 until I've hung up and check the call log. I did try to call +3541234567 though (354 being the Icelandic country code) and that went through fine. But if I don't use it, the 617 gets added. Has anyone ever experienced this problem? I thought it might be some setting so automatically add a country/area code before a number or something like that, but didn't find anything in settings.
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Mar 30, 2010
So I installed Smoked Glass last v6. night and everything was fine. This morning everything was also fine, sent and received 20-30 texts and no issue. About 5 minutes ago I was trying to send a text and I kept getting a message not sent. So then I tried to make a phone call and I could not make a phone call ether. I can still access the internet though. I have 2-3 bars at all times.
Can this be related to me installing the ROM (nothing went wrong with instillation) I wiped all data, installed rom and then backed up with titanum. I have rebooted my phone a couple of times and nothing changed. I also just tried to make a call and it completely rebooted the phone.
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Jun 1, 2010
Take forever to 'activate'. Is there a fix for this?
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Jun 2, 2010
I dropped my Pre today getting out of the car and it broke in half, and the phone radio died. Strangely the wifi still works but i cant make or receive phone calls and no 3G.
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Feb 28, 2014
"Unfortunately, com.android.phone has stopped" this is the msg i am getting whenever i tried to make or receive call. Galaxy S3 is my phone. Android 4.3 official firmware. Rooted. GT-I9300
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Aug 7, 2010
I set up gv on my husbands 2.2 droid the same as my 2.1 dinc and now he can't make or receive calls! When we call it (his verizon #) we get "call cannot be completed as dialed" but when we call his gv # it goes to his vm.
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Sep 22, 2010
My Eris has been acting very buggy. I am running the OTA OS 2.1. (I have not rooted my phone.) Please excuse me if I sound fairly ignorant about my phone in this post. I'm not very technical.
My phone has very little internal memory left. I read that I needed to delete all apps I wasn't using, clear cache, export contacts to sd card, import contacts from phone back on and then delete any unused contacts. I've done all of that and my avail internal memory is still only 50 MB.
My screen freezes on occassion when making or receiving calls. I seem to miss occassional calls. And there is considerable lag.
These probably all sound like silly problems but like I said, I'm not very technical. I've read others have some of the same issues.. And like I said, I tried some of the solutions mentioned.
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Dec 27, 2009
All the incoming calls I've received since 2.0.1 update look like this: and it slides right/left not up or down like the arrows point. The whole animation graphic is rotated. No forced update, I waited till I got the OTA. Not rooted, no custom unlock or homes.
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Aug 4, 2010
i tried *228
i tried *611 when call says cant be completed
then it says the same when i dial *611
did i mess up my phone flashing or what? is there any fixes bc eveything works perfect other than calls and texts ive already rebootted/wiped my phone multiple times with different roms, still nothing
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Feb 5, 2010
My Hero has been playing up recently. Drops calls as I try and make them and will not receive calls. I did a factory reset and it all worked again earlier this week but it has just gone back to no calls.
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Oct 7, 2010
I saw somewhere that you can supposedly turn off your 3g (mobile network radio) and use wifi to make/receive calls. Is this true? I've attempted to test this out by using the mobile widget and turning it off. I can make and receive calls with only wifi on, but I still find it hard to believe. I'm assuming that I haven't fully turned off the 3g radio. Looking for options, as I work in a bad reception zone (basement).
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Nov 30, 2010
After updating to 2.1 on my X10, I noticed that I cannot use Google Voice to make phone calls (either selecting "use Google Voice for all calls" or "use Google Voice for international phones). It seems that the issue has to do with the SE dialer. Is there a way to go to the stock generic Android dialer? If not, any other suggestions?
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Mar 7, 2010
I updated my daughters Eris to 2.1 worked fine for a few days, now she can't make any phone calls and gets a message that VZW is "unable to authenticate" her phone, she can receive incoming calls and all other features. I am not experiencing this on my Eris with 2.1.
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Dec 3, 2009
Tried to make a call today and it just sits at dialing and where it usually shows 1x icons its not there, just signal bars and gps icon. I thought reset would fix it but no, tried calling my phone goes to voicemail.
So I backed up my data and used reset in the security settings. Successfully made activation call to *228 and thought the problem is fixed, however when I tried placing call again it just sits at dialing screen for few seconds and ends the call.
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May 11, 2010
I rooted my phone successfully last night and installed MoDaCo.
Everything worked OK. Today I tried Cyanogen and it seemed to work OK. I've tried to install a couple of themes. One worked and one didn't.
I don't know when, but my phone will now not send or receive texts or calls. I still have a 3G data connection (back to MoDaCo) and the internet and Market work fine.
I really don't know what to do. The recovery image "recovery-ra-nexus..." seems to have disappeared from the bootloader. The phone isn't bricked so I guess that there is a way out of this?
SO I've restored my first Nand Backup which is the recovery image ra-nexus-v1.7.0.
It quoted restore complete. I backed up and rebooted. Weird thing is it boots up into Cyanogen ROM!!! And now I have no service, NOTHING!
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Mar 30, 2010
Im using the stock messaging app and for about 3 weeks or so I haven't been able to receive an MMS messages. Everytime i receive one it will say in the notification bar "message not downloaded, retransmission scheduled for xx:xx" and in the actual message there is an option to download but when that is selected it just reverts back to the message in the notification bar.
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Oct 27, 2010
Just got my refurbished Captivate in the mail today, charged and activated it as per the instructions. It worked just fine for about 30 minutes or so. I put on a few apps and showed them off to my roommate, and things were going fine. Then all of a sudden I couldn't send or receive phone calls, nor was I able to get/send text messages. With no pattern or logic I would go from 3g to edge to neither of the two symbols (just full signal strength) to the international no sign where my full bars just were. If I typed and tried to send a text while the no sign was visible it would send and receive texts as soon as I got signal back, but that would only last a few minutes.
I've tried hard and soft resets and restoring the phone to factory settings, all to no avail, as well as checking my message center number. I've looked around in the forums and can't seem to find anyone who has had this problem, and I was hoping someone would have some advice or could point me to a thread that I may have missed. I'd talk to AT&T but chat hours are over and I have to be up early for work tomorrow and need my phone for that, so I'm not sure I can ask customer service tomorrow beforehand.
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Nov 20, 2009
Any other o2 galaxy users finding they can't make/ receive calls atm? I ask as myself and my mate in the office (both galaxies) can't make calls or receive, but an iphone mate (also o2) can?
Anyone else? And any ideas?
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