Sprint HTC Hero :: Voice Mail Update Not Working
Nov 5, 2009
I clicked on the voicemail icon, on my homepage, and it asked me if I wanted to download an update to which I said yes. It then started with the process and the screen said it was downloading.........2 days later, every time I go into voicemail ..it says it's downloading. I tried to cancel...1 day later it is still cancelling. How can I get out of this screen?
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Sep 7, 2010
I have a Sprint Hero, and I flashed the newest cyanogenmod (6.0 froyo) rom.but my voicemail does not work properly.I just get a text message saying the person has sent me a Voice SMS, but then I cannot retrieve it. Anything I can do, or is this a quirk with the rom?
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Jan 10, 2010
I've had my Hero for about 4 months now, and other than the battery issue (I do use it a lot) I'm pretty satisfied. However since Thursday last week, I've had the SAME phone number call me, have someone jabber at me, and then hang up! I looked up the area code, and it's in Jamaica! Today has been the worst, I've had 5 calls from that same number. Frankly its really started to get annoying. I called Sprint, and asked customer care if they can block that number from the account. And they can't do that. Apparently blocking that number is an infringement on their rights. On my Hero, I've been able to find that I can just push all those calls from that number to my voice mail, but I can't block it from my line altogether. Anyone else having the same or similar issue that has come up with another option?
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Sep 27, 2010
I know that this is a silly question, but I can't seem to access my voicemail running the Cyanogen rom. I get the text saying a number has called me and left me a voicemail, but I don't know what to call to access them.
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Nov 21, 2009
After I did the update my phone doesnt ring it goes straight to voice mail very annoying. I checked my settings and didn't see anything wrong.also when I call someone sometimes it doesnt ring and all I get is their voice mail anybody got anything?
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Jun 2, 2010
How can i change my voice mail notification sound? everytime i get a voice mail i think is a text message.
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Feb 15, 2010
I would like a different notification sound for my email than I have for voice mail. I keep reading that each app has a setting that allows one to select a unique sound, but I am not able to find this setting for the stock email app, or the voicemail app. The only options under email settings are:
Email notifications - ON or OFF
Notification sound - ON or OFF
Notification vibrate - ON or OFF
Under Voicemail settings, I see NO choices for notifications.
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May 19, 2010
How I can have different notifications for voice mail, text messages, FB, etc.
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Nov 25, 2009
should the voice mail icon have a number on it like the email or text icons if you get a new voicemail? If I get a notification, it only shows up on the task bar. I was also experiencing not recieving texts. I have since done a reset which fixed the text issue (and sleep-for now), but not the voicemail. Should I take the phone back? I fear its anotjer software bug, not hardware. I love this phone, but I'm getting very annoyed that it can't even do what its suppose to.
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Apr 7, 2010
I downloaded and flashed Fresh 2.0d last night, and all looks good until I try to use Google Voice. I get an error message of - We have a problem, Your phone number could not be verified.
I tried it several times and no go. I then downloaded and older version of Google Voice and got it to recognize my phone, but it won't take messages for missed calls. I called my number, let it go to voicemail, and just get dead air.
Also, received an email from this morning from the Android Team at Google welcoming me and my new Nexus One. I have a Sprint Hero. What's that all about?
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Feb 7, 2010
I used to get stuff like "turn left onto such and such street." Now I get "such and such street" and I have to look up to see whether the arrow is left or right. So, I checked settings. I'm on "full audio." But, I set it to instructions only, saved settings, even rebooted the phone, then reopened the app, but no change. I set it back to full audio, saved, reboot, nothing. Still not getting full prompts, the way it used to.. NOTHING changed, that I can figure out. It just stopped working properly on Friday. I'm running Fresh 1.1 rom, but I flashed that about 2 weeks ago and the navigation prompts were working fine .. until Friday.
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Dec 6, 2009
So one issue I am starting to have is major problems with the HTC Mail client. It does not update no matter what I set the check new mail frequency interval to. It will maybe check it once, then after that I have to manually check for e-mail. That's useless to me. I have tried re adding the account many times. I have even re set the phone back to factory settings. Notifications also work intermittently as well. Is anyone else having this issue? I'm hoping I am not alone. Should I just use the built in GMaill app? (yes it's a gmail account). What do all you guys use? Any thoughts?
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Nov 7, 2009
When I first activated my Hero, it required me to setup my voice mail again. There is no prompt to activate the default system greeting that reads your phone number back to the caller. For example "You have reached the voicemail box of 123-123-1234" Now I am required to record my own name or greeting. I just got off of the phone with Sprint and they told me due to "Visual Voicemail" that I have been switched to a new voicemail system. Can you confirm that you no longer have a prompt for the System Greeting?
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Nov 16, 2012
I just updated to jb 4.2 ota on my gsm nexus and now I can't check my voice mail it says voice mail number unknown any word on how to fix this?
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Oct 16, 2009
is anyone having issues with yahoo. i cant seem to retrieve my mail from their servers.
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Dec 13, 2009
OK I've been with Sprint for.. well since I first got a cell phone. I got the Moment recently, and have ONE major (for me) issue with it. I loved the feature in Sprint's V-mail, that allowed me to connect directly to another Sprint users V-mail. It was a great time saver, allowed me to just leave the message & get on w/ my day (ok I admit it, it was mainly used to avoid talking to my mother when I knew she was in a bad mood)Since I got the Moment, even when I call my v-mail directly, said option is no longer there. Borrowed my g'friends phone for a minute, and the options is still there for her. I checked Sprint's forums, and couldn't find anything about them changing the v-mail with the Moment.
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Feb 23, 2010
That's right. I have my gmail account linked to the Mail app (not the Gmail app, just didnt like UI) and it has been working fine until today. Now, the app won't retrieve mail from my account. I am looking at my mail app, and dont see the new mail that I am seeing when viewing my in box on my computer. Yes, I have pressed menu>refresh, and yes I have tried rebooting.
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Jul 20, 2010
How do I select the standard default greeting for my sprint voice mail? the standard greeting Im referring to is the default we always hear with the female electronic voice"...u have reached the voice mail box of ###-###-####.....". A couple of nights ago I was prompted to enter (record) my own "greeting" and now I cant find the option to revert back to the default one. I tried all the options after calling my own voice mail but cant seem to find the default greeting option. Also, I stopped receiving voice mail notification (the numerical number of voice mails I have next to the voicemail icon) after the software update. how do i get that to work again?
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Jul 29, 2010
I finally changed the voicemail system on my Hero from Sprint's "visual voicemail" (which is misleading because it doesn't transcribe voicemails) to Google Voice. It's nice to see my transcribed voicemails now. However, when I actually want to hear them (if the transcription didn't work well), it only comes through the external speaker; the speaker on the back of the phone. I went into Google Voice settings and under "Voicemail Playback" I tried the only two options: "Play via Handset" and "Play via Speaker." Unfortunately, both play through the speaker phone speaker. How do I change it to the phone speaker? I also can't adjust the volume, so the whole world hears my voicemails through the external speaker.
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May 30, 2010
I just updated my wife's phone to 2.1. Yahoo Mail however doesn't seem to be working. It logs into the account ok, but it shows "no mail" when I go into the mailbox. On my phone, however, it shows all of my mail, whether it is new or old.
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Nov 5, 2009
Does anyone know how to turn off the voice mail on the hero?
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Jun 28, 2010
I can no longer make out going calls from my GV number after updating my phone. Whenever i try to call someone, it rings twice and goes to their voicemail, on the other persons phone it just shows that I "rejected call" and they have no way to pick it up.
Anyone know if this is because of the update or another gv issue that has a solution? Already rebooted my phone twice, and uninstalled and reinstalled GV and that didnt fix the problem.
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Nov 9, 2009
When I get a voice mail I also get a text message as well.I installed Handcent.Is there a way to disable the text message when you get a voice mail?
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Jun 18, 2010
Couldn't find a good forum to post this in, hope this is the right one and you guys can maybe help?
I've got a Samsung Moment that had 1.5 on it for about 4 months and had Google Voice working on it just fine. Great, loved it.
I recently updated to 2.1, and everything works great on the phone EXCEPT Google Voice.
I go through the steps and it tells me "We have a problem! Your phone number could not be verified. Please try again."
I've tried a BUNCH of time, rebooted, uninstalled/reinstalled, everything I could think of.
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Mar 23, 2012
I'm not receiving any missed call notifications and my voice mail doesn't work anymore...I'm lost I had everything set up properly and one day it all just randomly stopped working....at first I thought it may be just my blackberry but it even refused to work on my nexus s..
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Jan 4, 2010
One thing I've noticed with my HTC Hero (Sprint) is that I have a very short period of time to answer an incoming call before the caller is directed to voice mail. When I do answer the phone people are routinely telling me that it rang 4 or more times before I answered even though, from my perspective, I answered it rather quickly. Could this have something to do with using downloaded ringtones? Perhaps, while the phone should be ringing, instead, it is loading the ringtone off the sdcard.
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May 28, 2010
i've tried out all the radios to test out which is the best for me..and i devided on the one that was based off the verizon radio..so i got an error message saying "You must be a Sprint Customer to use this feature" so i changed to the newest radio out 2.42.01.04.27 and i still get the same issue..what could it be?
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Aug 29, 2009
just got my new Hero yesterday and spent last night setting it up.I pull e-mail from my home e-mail server (an Excito Bubba) via IMAP, and had settings that worked flawlessly with my old HTC Tyntyn I entered these these into the Hero and although the device 'accepted' them it's not downloading any e-mail.I've searched through all the settings including how many and how frequently to download e-mail and all seems ok.It's really frustrating as it should be so simple.I've also tried a simple pop3 account that I have with lineone and no joy in setting that one up either.I called Orange tech support but they couldn't help either and I don't really want to return the phone.I have also tried a factory reset a few times and re-entered the settings via the wizard and manually but still no joy.
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Mar 4, 2010
I am trying to turn off the Sprint coverage and just enable wifi so I can do some VoIP testing. Is this possible?
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Oct 15, 2009
Is anyone else interested in how Google voice will affect calling minutes? If you currently have your GV number set to call your Sprint cell and your incoming call is from another cell phone will you be charged for the minutes? If you setup your phone so GV is used to call all numbers that you dial will you be charged for calling other cellular number because GV masks the number? I have been through every level of support that Sprint offers and no one can answer me. Sadly tier 3 technical support told me "Google Voice is useless on a cell phone and you would not want to use this anyway". I had nothing more to say after that!
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