Android :: Market Loses Track Of Purchased Applications After Factory Reset
Nov 17, 2009
I've had several of my users email me to tell me they had to do a factory reset on their phone for some reason or other. The problem is, they had purchased apps installed and the Android market app loses track of this information when the phone is reset. My only solution to their problem is to go into my checkout account, refund their money and ask them to repurchase my app.
Am I correct in assuming that Google decided to only check the PackageManager on the device to determine if an app was purchased or not? Is there really no other means of determining that an app was purchased? Surely this information about the purchase is kept on a server somewhere (which is why I can see the purchase information with Google Checkout) Also, since the user of a phone must login with a Google account in order to use the market, can't you just correlate the user's purchased apps with their login account and bypass the phone altogether? I'm probably missing something, but I wanted to let you know its a source of frustration to have to deal with this when I consider this issue the responsibility of the market infrastructure.
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Nov 24, 2009
Does anyone know if there's anyway to backup purchased apps before doing a factory reset. I've gone a bit crazy with apps on my Droid and its slowed down quite a bit. I'd like to do a reset and restore some of my purchased apps that I still want around...
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Sep 2, 2010
So I'm debating on doing a factory reset of froyo. My question is what about apps like shazam, nfl mobile, etc. where they were free until recently. I dont want to reset my phone, re-download them, and then have to pay for the service I already had for free. Anyone know what will happen?
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Oct 25, 2010
Did a factory reset about 2 hours ago. I have about 200 apps that I had downloaded before and they are all still saying "downloading" in the market. Not a single one has downloaded. I restarted the phone twice since, but they are all still downloading.
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Dec 27, 2012
I rooted my phone to uninstall some bloatware system apps several months ago. Now, I need to perform a factory data reset just to remove the Google account associated with it. Is it safe to do so or will I lose any further system apps or worse, brick my phone? I have the apk's of the system apps that I removed, but for some reason I am not able to restore/install all of them. I used ES File Explorer back then to remove those apps. [My phone is Samsung GT-I5801 running Android 2.2]
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May 23, 2010
I recently got the Froyo update on my N1, and initially everything was working just fine with regard to being able to see my apps in the market.Today I performed a factory reset to wipe the device, and after getting it set up again, I can no longer see my apps in the market.
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Oct 9, 2010
Since updating to Froyo on my Droid X, I've noticed my camera's autofocus won't work at all. I first noticed this because the barcode scanner can't read bar codes anymore because they are too blurry. I want to try a factory wipe to see if that fixes it. I just did a factory wipe 2 weeks ago and it erased all of my applications and settings and was a huge pain to reinstall everything. Is there a way to backup these apps, so I can just automatically re-download them after I do the wipe?
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Jan 25, 2010
There's a lot of instructions floating around for unrooting the droid and what makes the most sense to me is to let the phone handle factory reset thereby bringing the phone back to its original out of the box configuration. By reset I'm referring to booting with power+x vol up+camerra and choosing factory reset from the list. Can someone who's done the reset on a rooted phone confirm that SU permissions are gone after? Also, does the reset delete all apps, system settings and user data and bring the phone back to a true factory state (including going back to OS 2.0)?
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Sep 3, 2010
Does anyone know how to delete all phone data from google so that when i perform a factory reset that my settings and applications DO NOT get reinstalled? Normally the reason to do a factory reset is to start fresh.
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Oct 9, 2010
Since updating to Froyo on my Droid X, I've noticed my camera's autofocus won't work at all. I first noticed this because the barcode scanner can't read bar codes anymore because they are too blurry. I want to try a factory wipe to see if that fixes it. I just did a factory wipe 2 weeks ago and it erased all of my applications and settings and was a huge pain to reinstall everything. Is there a way to backup these apps, so I can just automatically re-download them after I do the wipe?
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Jun 6, 2010
Just ran reset on my phone twice...it rebooted and nothing was removed! Never seen this before anyone have any thoughts? I'm on CM 5.0.7.1, and haven't seen this behavior before on that or any other ROM. Gonna boot into recovery and do it manually.
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Feb 27, 2012
I have installed some apps from Android Market to my Galaxy y. I needed to reset the factory settings and all the apps in the phone was erased. I only wanted to delete the email account. I tried to go to Android Market to reinstall. But it won't get in my phone anymore even when I click on install. There is a button that says installed. I checked on "manage account" setting and none of the applications are there. From Android market, when I click on "My Library" I see all the apps that I have downloaded before.
Question: Is it not possible to reinstall these free apps again? If so how do I do it?
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Feb 26, 2010
After doing a factory reset I no longer have some of the apps that came with the phone such as NFL, Nascar, Bejeweled, and facebook. Also I dont have a widget for sprint TV. I am running Zefies cl14 and 10.3 kernel. I did not remove these apps thru rooting. Where did these apps go?
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Sep 1, 2010
I'm stuck between a rock and a hard place (from what I can tell). Story as follows: Purchased a milestone from telus and unlocked in order to my current account. Previous SIM card was old and did not recognise Wifi, no data plan when phone first arrived therefore could not account sync with Google. New SIM card fixed wifi problem, data plan now on board. Still cannot sync accounts (can't establish reliable connection with server error message). Online research reco'd pulling out sim card/sd card which did not make a difference, and other minor setting variations all of which made no difference. Looks like a factory reset will resolve the issue but I would like to back up my SMS history as my understanding is that I will lose all SMS/MMS with the reset. (Other data is already backed up no problem). The dilemma is - apps to backup SMS history are available through android market. I cannot access android market as my phone will not account sync. Is there a way to dl an app online through my computer and then manually dump it to the phone? Is there a file where SMS are stored on the phone that will be recognized when the Milestone is connected to my computer? I feel like I'm going in circles(perhaps blindly) and would appreciate any geek-insight. I do not wish to root the phone as I do not have enough knowledge in this direction.
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Mar 28, 2010
If i do a factory reset will all my apps still be in the market to redownload?
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Feb 5, 2010
I just did a factory reset because I have tried out bunches of programs and just wanted to start fresh, I did it all the time on all my old phones(palm and winmo) with no problem. It turns out that when you do a reset, not only do you loose all your programs but the phone has to be registered to your account. I got it back up in running, wifi works and so does making phone calls, all my contacts and e-mails are synced and I thought everything was good. I went to the market and it even shows me all the apps I had installed previously, however when I tell it to install something, it just stays stuck on the "starting download.." message...........
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Jun 8, 2009
With the purchased apps, what happens when you upgrade to a newer android phone? Are these apps bound to you by your google user or by phone? Is it maybe done through the cellular carrier?
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Nov 25, 2009
I did the dumbest thing today. i wanted to change my email address, i got hacked so i changed it right away. little did i realise i would lose all my purchased apps. i emailed the developers and asked if they would require me to purchase all over again...NO RESPONSE THANKS! so now im lookin to you guys.PLEAAASE HELP ME! how do i recover all my purchased apps from another email that no longer exists?
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Sep 7, 2010
For the noobs What is the difference? And how do you do both?
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Sep 27, 2010
Why a Froyo factory reset really isn't (plus, a fix for upgrade issues) | Android Central Its in reference to the X but I am going to factory reset tonight and see what happens."If you're one of those folks who is less than pleased with your Droid X after the Froyo update, this one's for you. Android Central Forums member Fabrian was at wit's end, and even talked of ditching his X (blasphemy!) because of the random bugs, general weirdness, and plain old unsatisfactory performance of his unit since the update.His last-ditch effort and ingenuity seems to have paid off. The secret? He has completely disabled the Froyo feature that restores data from previous installs. It's really just a matter of turning off the automatic restore feature before logging back into your Google account. It's a little odd that "Automatic Restore" is still checked by default, even when "Back up my data" isn't, but there you go.The method isn't too painful and does require one more factory reset, but the payoff appears to be a much smoother experience. Makes sense, too restoring data from Eclair to Froyo probably isn't a very good idea even if it is convenient.
We've verified it here, a hard reset in Froyo isn't really a hard reset, as things come back by themselves. Follow Fabrian's instructions, and you will have a pristine Froyo installation on your Droid X (or Nexus One -- Sense on Froyo has no setting for this that we could find). Any troublemaking leftovers will be no more, and won't get downloaded and installed automatically again. If you're being plagued with myriad tiny bugs in your Droid X after the update, give it a try! [Android Central Forums] Thanks Fabrian, nice sleuthing!"
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May 3, 2010
If you do a master reset with the Nexus one will you lose all your apps? even the ones that you purchased?
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Jul 21, 2009
Use case goes like this:
1) Dev puts game for sale on Android market hoping to make lots of $$ $.
2) Dev makes $50 in a month, cries a little, realizes his game is languishing in the ratings so makes it free.
3) Game does really well and gets > 50,000 downloads.
4) Dev still wants to make some $$$ off his game, so adds a "donate" feature to app which points users to another app dev has created in the marketplace where they can donate by buying the app.
5) Dev wants to reward those who have donated by providing new features only to them.
How do I go about determining if any given user has purchased either my original app, or my "donate" app so that I can unlock functionality? I'd like to determine this even if the user no longer has the app installed on their phone. Then android market app seems to know this which is how it knows not to charge the user again for the same app they've already paid for.
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Sep 24, 2010
I'm running Froyo on an N-1.I have uninstalled some of the apps that I previously purchased, and I no longer want them to appear in the Downloads area of the Market app. However, they still show up there with the "Purchased" designation, and they contribute to the count of updated apps whenever Market checks for updates.I have followed the instructions here, but they do not work for me:Removing deleted apps from downloads listing.Any ideas as to how I can keep these non-longer-installed, previously purchased apps from showing up within my list of Downloads?
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Nov 26, 2010
Long time Droid user, brand new to the Fascinate Forum. I just bought my wife a Samsung Fascinate and I have to say the thing is absolutely phenomenal! It makes my Motorola Droid look like a 1990's flip phone!! Except for one problem the darned thing has been automatically spontaneously performing a factory reset / hard reset on itself.And it is happening at completely random times. You're sitting there playing a game, you're reading your e-mail or you just pushed the screen ON / power button to wake the phone up and unlock it and then, all of a sudden The phone reboots to the black and white Samsung startup screen, then recovery pops up and yellow writing appears that says "Formatting FOTA:", "Formatting DATA:", "Formatting CACHE:". Then the phone reboots again and comes up like you just pulled it out of the box; a full factory reset / hard reset. The contents of the SD card are thankfully fine.Is anyone else having this problem? Does anyone know if there is anything I can do to turn on some sort of logging so that maybe I can figure out what causes it? This is now the second phone that this is happening to. We took the first phone back to Verizon the very same day we got it and they swapped it out right there for another brand new one. The second phone behaved perfectly for three whole days before it went and wiped itself. We thought for sure that the problem was with the first phone, but now it is happening with the second phone.I am going to start from scratch again, adding one app at a time making sure the thing continues to work. But there weren't any apps on the device in the first place that were really out of the ordinary.- Gmail POP3 Yahoo- Corporate E-Mail to Microsoft Exchange Server (No, it wasn't the Exchange Admin sending a kill package, I'm the Exchange Admin)
- Angry Birds
- Robodefense
- Facebook
- Beautiful Widgets
- Cal Widget
- Google Maps
- Pandora
I have all of those apps and more on my Motorola Droid (also connected to the same Exchange Server) and my device is behaving just fine.I'm trying to think of reasons this might happen and I'm drawing a complete blank.
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May 20, 2010
Updated to Android 2.1 today and none of my apps are listed in the market that I purchased. Yes I used the same email address. Frustrating part is MyBackup Pro was one of them! So I can't restore all my data either. Anyone have any ideas?
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May 16, 2012
yesterday I reflashed a tablet with a clean install of cm7, factory reset clear cache etc. Latest Gapps.
I set up the main account with a gmail account I made for my kids because the device is mainly used by them. I added my own google account so it can be used with the play store to redownload all the apps I have purchased for them. I have set the play store to use my google account.
But all the apps I have previously paid for have their price listed beside them in the store, rather than saying "purchased". If I try to buy them again it gives me message saying there was an error with the transaction.I have set up a device with 2 accounts like this before and it worked ok.
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Aug 23, 2010
I need to keep track of installed applications which are used most and least in android device. can anyone help me how to do this programmatically in android My question some thing like , I need to capture the event/Intent which will/may happen when the apllication is launched every time.(like BOOT_COMPLETED will be brodcasted when device booted).
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Nov 17, 2009
I need to know time, when application is installed, can you tell how can i do it? I will thankful to all, who get any info about it.
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Nov 12, 2010
I have been trying to down load "beautiful widgets" since yesterday with no joy. It says purchased in the downloads but will not install. I have had confirmation of purchase by email. I downloaded random free ones for qurio and all ok but purchased one just wont load. Any ideas.
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May 8, 2014
I'm having some problems with my Android TV box. When I try to factory reset the box, it boots with the initial setup screen as you'd expect. However when I restart the box, it returns to its pre-reset state, with all my apps and settings as they were before the reset. I have tried the following:
- Full factory reset
- Installing older firmware, deleting partition cache, then reinstalling the new firmware
Despite all this the box still boots with my previous apps/data/settings.
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