Motorola Droid :: Mounting Phone On PC With XP SP2 Possible?

Has anyone had luck mounting their Droid to their computer running XP SP2? Verizon tech support says it is not possible and that mounting should be automatic if it's possible. He said my computer is too old to complete this task. That I need to update to SP3 or higher. I'm looking for a SIMPLE, non-complicated way to get photos off my camera. He suggested emailing them to myself. I have been able to get them to Picassa. Is downloading to my computer from Picassa going to be the only thing that works? All I want is simple drag and drop. When I plugged the USB cable into my computer, I was expecting the "mount" icon to appear on the top left side of the status bar re: page 38 of the user guide. But that does not show up.

The computer did recognize "new hardware" and wanted to find the driver, but could not when I let it look. Now when I check under device manager on control panel, I see a yellow explanation point on the Motorola 885 which I assume means it cannot find the driver. Is there a SIMPLE way to get the driver off the internet? Or am I looking for more trouble than it's worth? I don't want to mess with my computer settings too much.. it's a VERY flakey computer and seriously would not be worth the hassle. Non-techie here so I don't want to be messing with too many settings.