LG Ally :: Contacts Missing After Gmail Password Change

GF picked up LG Ally, verizon rep transferred her contacts from her previous phone to the Ally - all was fine. A day later she needed to change her gmail password, which she did - the phone complained about a sync error, asked for her new password and gmail sync worked again. (So far the same as my Inc). After changing the password, she noticed that on the Contacts tab, only one person, herself, is displayed. Looking in the call log and performing searches, we see that all of the previous contacts are, in fact, still stored in the phone somewhere. I have tried changing which groups of contacts sync with the phone, pretty much everything with the exception of a factory reset.