HTC Incredible : Scratch On Screen Voids Warranty?
Aug 6, 2010
I've been lurking while waiting for my Incredible to come in the mail- it's finally here,
I went to my local Verizon store in CT today to get a case for my phone. The sales assistant tried to push me into getting a screen protector too, but I'd rather buy them online so I declined. She kind of snootily replied that if I end up scratching the screen because I don't have a protector, it's considered physical damage and that voids the warranty on the phone. Does this make any sense to you guys?
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May 3, 2010
first off, let me say "Hi". got my Eris about 3 months ago and been lurking ever since . i've enjoyed reading just about every single page of all the stickied threads -fascinating stuff. you all seem pretty Knowledgeable (OTD, Caddyman, etc) and look forward to reading you thoughts on this. Here's the scenario:i have an Eris and my girlfriend has an EnV2 she will soon be upgrading to the Incredible. she suggested we swap phones once she gets the Inc, since she doesn't really need all that extra fancy stuff -i reluctantly agreed so yesterday, just for kicks, i brought this up to a store tech and she said that wouldn't be a problem, but once the phone comes off the original account it was activated on, the manufacturer voids the 1-year warranty ergo i wouldn't have a warranty on the Inc, nor would she have one on the Eris post swap. does this sound crazy, or is it just me? secondly, would it really be as simple as i imagine? just swapping phones & switching ESN's on our respective accounts once her Inc is activated?
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May 13, 2010
I wonder if VZW would void the manufacturer warranty because of this? There are some issues with radio and signal quality, home screen swiping and phantom app openings .....
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May 6, 2010
I have a very small scratch on my screen after having this phone for 2days and I was wondering if there was a product to fill it in.
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Apr 27, 2010
I haven't found a defining answer on this. I now expect most touch screen smart phones now being made to be made out of an almost unscratchable glass display. I keep hearing from some reviews that the screen scratches really easy. I haven't found a definitive answer on this anywhere and planned on purchasing this as my 1st ever smart phone tomorrow.
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May 2, 2010
Has anyone performed one of these ala the nexus one and droid?
I want to know if its necessary to buy a screen protector for the long run Right now the screen is void of scratches and I've been sliding it in and out of my pocket for 4 days now and smudges come off very easily.
So anyone perform a test or have any scratching issues?
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Jun 5, 2010
Is it possible to scratch the screen? I have this line in the middle of the screen. Looks like a scratch but kinda doesn't. When I swipe my finger across it doesn't feel like a scratch. I noticed it not too long after I received the phone. The line looks to uniform it kinda looks like a stain.
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May 7, 2010
Last night I dropped my phone while getting out of the car and it hit the pavement and skidded a couple feet. There is a hairline scratch across the screen now. It's not a deep gouge so I'm hoping it can be buffed out somehow. Any advice? I'm really bummed about messing up my new Incredible
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Apr 12, 2010
The iPhone uses some type of hardened glass that is very resistant to scratching. Other people (not me) have tried to scratch it with keys and it just won't do it.
Meanwhile I have an HTC G1 with glass that easily scratches and easily breaks. Its hard to break the glass on the iPhone.
What does HTC use for these Nexus One like phones? (Nexus One, Desire, Incredible, etc). Are they likewise using hardened glass?
If they use hardened glass, chances are you won't have any use for a screen protector.
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Apr 30, 2010
I don't know how the hell this happened. There was absolutely no chance that this could have happened, but it did. The scratch is on the screen towards the bottom left and is deep enough that if you scratch your nail over it, you hear the concavity.
I don't believe this. I'm not able to call customer service at the moment, but I think I can get them to replace the phone. Honestly, I was so careful with it! I don't know what happened! I needed to vent. Scratches can still happen everyone.
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Aug 25, 2010
So I have no clue how I got the scratch, but I have about a half inch scratch on my phone. It's very light and usually covered by a finger print. I am going back to screen protectors but I would say for a first scratch not a bad run. I have kept it naked since I bought it and have had kept in my keys with pockets. Honestly I wouldn't doubt thats how it happened !
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Sep 23, 2010
Last night i noticed a thin crack on my screen about an inch long. You cant feel the scratch on the outside. This morning the screen had gone really dull an cloudy and is basically fudged, you can hardly make anything out. I hav'nt dropped it so can only think there must have been some sort of pressure on it.
My question is what are my options?
I am about 5 months into my contract with vodafone and dont have insurance with them.
Would this be covered by the warranty?
My other option is obviously to pay for a repair if thats possible?
Or maybe claim it on my house insurance.
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Sep 1, 2010
I was reading about the scratch test (keys, screws, razor, etc.) and how they didn't scratch the screen, but how sand might. I am curious, is it sand specifically, or anything like it, such as dust or lint? Could things like that scratch glass? In other words, can the screen be scratched by slipping the phone into an otherwise empty, clean pants pocket?
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Jul 26, 2010
can't take the phantom swipes any longer. i bought the $10/month warranty through best buy when i pre-ordered, so i'm going to take it in and get a new phone. has anyone been through this process? from what i understand they take my old incredible and i will have a new one mailed to me. i have a few questions:am i safe in assuming i will have my phone in hand in 2 weeks? my plan is to back up internal and sd cards to memory and then factory wiping it, any other suggestions?will it be any use bothering them for a free pack of screen protectors? it wouldn't be a big deal but they are relatively expensive, and now i need to go buy a new pack because the phone they sold me was defective? What kind of a temporary phone can i expect from best buy? do they have guidelines, or is it just any smartphone they have available?
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Sep 5, 2010
I updated my phone to the 2.2 through a link i found on a thread here. There was no disclaimer on the link saying this will void my warranty, so i went ahead with it. No that I am doing more research, it seems the I might have voided my warranty due to my impatience :/
Can anyone confirm or deny this? If it DOES void my warranty, how does verizon know that I did a downloaded update rather than an OTA update.
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Sep 9, 2010
I recently got an HTC Desire. I noticed a hairline scratch on the screen and I buffed it out with toothpaste and flannel. Something I've noticed is that fingerprints and oil get caught a lot easier in the area I buffed the scratch out in? Did I like wash some fingerprint coating or something? I washed the screen already but problem still persists.
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Aug 6, 2010
Well it finally happened. I scratched the crap out of my screen. Have no idea how since I am very careful but oh well - nice 2 inch scratch right down the middle. I've been reading about various fixes. I'm intrigued by the idea of clear nail polish. This works well on glass, but I am afraid the nail polish remover used to wipe away any excess might melt this screen.
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Nov 15, 2010
So I have had my evo for about maybe 3 months, anyways I had a screen protector on it but I took it off for one day since I had ordered new ones. And I dropped my Evo And got 2 little scratches on the screen. Not deep at all. But they're annoying. Is there any way to get rid of them without paying for a new replacement?
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Jul 16, 2010
How many are using a screen protector on your X? Is the screen scratch resistant? Personally I hate them and never had any issue to not having one, but this is a Droid.Oh if you have a screen protector what are you using?
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Jun 7, 2010
Found some interesting scratch tests for the desire on you tube, I'm tempted to rip my screen protector off!
YouTube - LayerSeven's Channel
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Jun 28, 2010
I was recently told by a Sprint phone "May I speak to a manager" guy that the EVO screen is Gorilla Glass, which he said, "Doesn't really scratch," even though I have a long crack on my EVO screen from just carrying it in my pocket with nothing else. (I've been so Honeymooning over it I haven't put it in my purse or backpack, or even in the same pocket as the headphones I use with it!)
My real question is:
Is there any way I can repair this? The touch screen works fine over the crack, and I can't feel it with the pad of my finger, but it is noticeable when I slight my nail over it. It runs from the start of the glass on the top to over a third of the way down the screen, and shows some pixel reflection, especially on white backgrounds. I'm willing to try at home methods, but do not wish to sand the glass down on the touch screen. If it can't be repaired, does anyone know of any screen protectors that minimize the visibility? I've seen some that bubble on the screen, and others that are so thick they make the scratch stand out.
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Nov 7, 2009
Just wondering if the screen is scratch resistant like an iphone. I hate putting those screens on the phone. I have looked everywhere trying to find something about it but nothing yet.
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Nov 25, 2010
Is the desire HD Screen scratch resistant or does it need a scratch guard?
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Nov 2, 2010
I just picked up a epic and my wife got the evo I am still undecided on which one I want but am loving the epic so far it just seems to have a cleaner os and I love swype. My real question is how is the durability of the device like scratch resistance of screen and does the slider hold up well those are the things I am worried about.
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Jul 9, 2010
So 31 days into using my HTC Evo (1 day past when I could actually do something about it), I now notice a scratch on the front display dead center. No idea how it got there, though I did let someone use it for the first time while I wasnt monitoring their every move with it, lol. To make the matter worse I ordered a screen protector 2 days before this happened (waiting on mail).
Just wanted to let people know it will scratch when you least expect it, so buy a screen protector.
My question is, considering I have never had a scratch on my cellphones before. Will a screen protector (ie: Boxwave ClearTouch Anti-Glare) make the scratch look less noticeable?
The 7$/m insurance (if you choose to get it) only means you pay 100$ to replace it compared to full retail. Toothpaste trick Ive read in random places online did nothing (bad or good). Not willing to risk making the issue any worse trying other methods, unless someone here has a good one.
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Oct 13, 2010
I just noticed this chip/scratch on my screen. It wasn't there yesterday. And nothing happened to my phone, so it's puzzling as to where it came from.
Especially since nothing "happened", I thought the screen was nearly impossible to scratch? Or in this case it's a bit chipped, so that may be the answer. Anyways, here's the picture.
http://img831.imageshack.us/img831/4163/sdc13572.jpg
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Mar 18, 2010
I was wondering whether the galaxy needs a scratch guard? I haven't yet taken off the samsung screen film yet (lol). I have an ipod touch and I didnt find the need for a scratch guard or screen protective film. I also read that capacitive touch screens are made so as to have easy moving of the finger on the screen. So would a scratch guard reduce its performance? also If i didnt use one, would the screen get any scratches?
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Dec 6, 2009
is there a full body cover or clear material that doesn't cause bubbles on the camera lens or interfere with the touch ability? I havn't been able to find anything yet or maybe I am using the wrong screen protector.
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Sep 2, 2010
My Incredible took its first fall yesterday. Considering I have nothing but a screen protector on the phone, I'd say it came out just fine. That said, there are a few rough feeling scratches on the body right above the screen near the power button (on the glossy black part facing the front). I was wondering if anyone has tried smoothing out some scratches successfully? Can't really see it, but I feel it every time I push the Power button or hold the phone in a certain way, and well, while I'll get over it, for now it annoys me.
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Dec 5, 2009
I have decided to give the boxwave crystal clear screen protector a try since I use my hero for video now. I have one question about it though. Does it scratch very easily?
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