HTC Incredible :: Best Buy Warranty Process
Jul 26, 2010
can't take the phantom swipes any longer. i bought the $10/month warranty through best buy when i pre-ordered, so i'm going to take it in and get a new phone. has anyone been through this process? from what i understand they take my old incredible and i will have a new one mailed to me. i have a few questions:am i safe in assuming i will have my phone in hand in 2 weeks? my plan is to back up internal and sd cards to memory and then factory wiping it, any other suggestions?will it be any use bothering them for a free pack of screen protectors? it wouldn't be a big deal but they are relatively expensive, and now i need to go buy a new pack because the phone they sold me was defective? What kind of a temporary phone can i expect from best buy? do they have guidelines, or is it just any smartphone they have available?
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Sep 5, 2010
I updated my phone to the 2.2 through a link i found on a thread here. There was no disclaimer on the link saying this will void my warranty, so i went ahead with it. No that I am doing more research, it seems the I might have voided my warranty due to my impatience :/
Can anyone confirm or deny this? If it DOES void my warranty, how does verizon know that I did a downloaded update rather than an OTA update.
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Aug 6, 2010
I've been lurking while waiting for my Incredible to come in the mail- it's finally here,
I went to my local Verizon store in CT today to get a case for my phone. The sales assistant tried to push me into getting a screen protector too, but I'd rather buy them online so I declined. She kind of snootily replied that if I end up scratching the screen because I don't have a protector, it's considered physical damage and that voids the warranty on the phone. Does this make any sense to you guys?
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May 13, 2010
I wonder if VZW would void the manufacturer warranty because of this? There are some issues with radio and signal quality, home screen swiping and phantom app openings .....
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Sep 11, 2010
So since I got the phone on Thursday, at random, I'll get these popup crash messages, that say "The process com.google.process.gapps has stopped unexpectedly" it has a "Force Close" button, which doesn't seem to change anything other than to acknowlege the message.It will happen at random, sometimes while I'm on the home screen, or sending a text message, but more recently, as I was trying to manage & link contacts. When I searched for this message it seemed to be related to people using Gmail, but I always get this message when I'm doing other things and not even touching my Gmail account.
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May 21, 2010
Sometimes the DDMS in the Eclipse not listing the process.
To do the debug in this condition,
1) Is their any way force the DDMS to list the process?
2) Any command to attach the process from the command line?
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Sep 19, 2009
I bought a new phone, but I can not run it.
I get the following information: "Sorry! The process com.google.process.gaps has stopped unexpectedly. Please try again".
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Feb 21, 2009
At a certain point in my program, when I'm completely done with my service, my activity executes unbindService() and stopService() -- yet the process persists. I can tell that it persists because I run "ps" in "adb -e shell":
CODE:.............
"adb logcat", I can show you the sequence of events:
ACTIVITY: context.unbindService(serviceConnection);
SERVICE: onUnbind();
ACTIVITY: stopService(serviceIntent); & returns true!
SERVICE: onDestroy();
First, my activity calls unbindService(serviceConnection). According to the documentation, unbindService() will "Disconnect from an application service. You will no longer receive calls as the service is restarted, and the service is now allowed to stop at any time." So that is fine, and it is happening.
Appropriately, we see the onUnbind() call happen on the service side. According to the documentation, onUnbind() is called when "all clients have disconnected from a particular interface published by the service." So this confirms the correct service connection is being passed, and that the service is responding accordingly.
Next, my activity calls stopService(serviceIntent), and returns true. According to the documentation, stopService() does the following: "If there is a service matching the given Intent that is already running, then it is stopped and true is returned; else false is returned." Again, this is happening and returning true.
In response, the service's onDestroy() method is called. According to the documentation, onDestroy() is "Called by the system to notify a Service that it is no longer used and is being removed. The service should clean up any resources it holds (threads, registered receivers, etc) at this point. Upon return, there will be no more calls in to this Service object and it is effectively dead."
At this point I expect the process to disappear from the process table. Yet it remains indefinitely. But why?
Also, the process is so persistent that I can bind to it again, and I see that it is the same exact process responding because the PID (process ID) is the same!
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Apr 17, 2010
I've searched around the forums (here and SDX forums) and although it seems the few people that had this issue were able to solve it, my case seems a bit different.
It's different because of the people I've read solving the issue, it was a problem with something they changed / removed with gmail / gmail storage or talk / talk storage. And when they cleared the cache or re-installed the problem went away. Also, it seemed that the same people had a problem with downloading from the market...
Neither of the above apply to me, but yet I'm still getting this FC error all the time!
I was helping a friend with their CL14 Moment out of the box...and went from stock 1.5 CL14 to 2.1 DD03 w/Joey recovery to EclairDD10 and v5 root. I then did the streaming media fix, and then the private app (build.prop) fix (all previously done with my phone no problems). I did all of these update right in a row, and after my last re-boot the FC error (process com.google.process.gapps has stoped unexpectedly) started showing up and won't go away.
The only .apk / odex files I removed were the preloaded Sprint apps
Does anybody have any other ideas on how I can get this FC error to stop? I've tried clearing the cache / data for all the mail / talk apps, rebooted, cleared dalvik cache...
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Sep 17, 2010
Keep getting this message "The process com.google.process.gapps has stooped working unexpectedly. Any thoughts on what this is and how to resolve?
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Nov 24, 2010
So, I decided to give Tridents ROM a try about 10-minutes ago.
I used ROM Manager, backed-up my old ROM, then downloaded Velocity 0.2.
Now, my phone will do nothing, it turns on and shows the red Droid eye, then when it's time to go to the home screen I get pop-up after pop-up saying that "The process com.android.phone has stopped unexpectedly. Please try again."
I have no way of getting on my phone at all, what can I do?
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Nov 12, 2010
I Just installed a new theme (Live Wire) for my Lithium Mod Rom. Don't know if there is a connection, but when I need to update an app, I get the message something like "process android media process stopped unexpectedly" and it will not allow the update. Everything else works well. I have turned it off for awhile, and have done a battery pull.
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May 11, 2010
Every 5 minutes this error pops up "Sorry! the process android.process.acore has stopped unexpectdly. please try again." It doesnt actually close anything. It pops up even when im not in an app. So it's more annoying than anything.
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Jul 30, 2010
I'm using Xperia x10 mini. Whenever I try to add a contact to my phonebook, before clicking save this message appears: "The process android.process.acore has stopped unepectedly. Please try again." And I have no other choice but to click "force close"... Another thing is, even though my contacts' names appears in the messages in my inbox, when I click on the phonebook icon, the phonebook is empty...
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Feb 1, 2010
Are the processes in android asynchronous? If they are asynchronous then how can we conclude when the activity or process is finished or completed its execution.
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May 25, 2010
I installed an app called Running Process Toggle and didn't like it so I uninstalled it but the process list is still on my screen in the upper right corner. I rebooted and it's still there and won't go away.
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Aug 28, 2010
Is there any difference at all rooting 2.1 or 2.2? I have never rooted before but I want to. I want to root my new 2.2 HTC DInc but I do not want to screw it up if there is a difference.
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Sep 20, 2010
So I rooted my inc using unrevoked 3 beta. I had upgraded to 2.2 using the leaked update.zip. I installed cyanogenmod, didn't like it, and did a nandroid backup restore to get back to sense. I then installed hydra kernel 1.15. I went back to the stock kernel thinking that that might be it, but to no avail. Now, after turning my phone on, the following screen pops up 5 or 6 times:
I'd be willing to totally wipe my phone and start new. (I can reinstall apps with titanium after I reroot).
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Aug 31, 2010
alright, just installed 2.2, but my incredible has rebooted 5 times already after the initial install. it's currently rebooting, showing the lock screen, then when i pull it down i get the white htc screen with the pop up and some sort of % (i imagine some sort of setup process) it's already told me the first time "congratulations, you've been updated to build x.x.x.xxx" it also tells me "sorry! process System is not responding" now that just sounds like crap. it just rebooted the 6th time... note that i installed 2.2 manually.
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May 17, 2010
Is anyone getting this error: "The process android.process.media has stopped unexpectedly. PLease try again."
It started this morning after I did the prl update. When I hit force quit the error keeps appearing and appearing.
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Aug 6, 2010
Topic says it all. This just started happening today. I read online that clearing out the data for Google Apps and Gmail would fix this. No go.Just did a factory reset, still fubared. Anyone else have this problem? Have a fix?
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Aug 25, 2010
Is there a way to craft a daemon process as to make it "unlistable" to a process viewer?
OR
is there a way to dynamically change a process name?
I'd like to design a security application without having to modify the firmware, if possible (yes I know about "security through obscurity"...).
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Sep 21, 2009
I am very interested in purchasing a Hero but am not sure if I should wait till I move to Taiwan in a few months or do it while I am in the US.How does the purchase location of HTC devices affect their warranty? Does rooting really void your warranty? Can't it be restored before returning to HTC if it's bootable? Some places (like Amazon) have the "international version with no warranty. What's that about?Can someone please explain the different "versions" that are available. How do the languages and input methods differ? What about app availability in the different regions? In Taiwan, the hero is 20000 TWD = $617 USD from the HTC store. It's about $580 shipped from Expansys.I'd prefer to buy it while in the US because of the ability to receive extended buyer protection via an AMEX or other credit card. But if it breaks, I wanna take it to HTC in Taiwan. Am I dreaming?
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Aug 2, 2010
I am sending my HTC Hero (Orange UK) back to HTC for them to tinker with it as it has had absolutely terrible reception for pretty much the entire time that i have owned it.
I had been waiting with each new OS to see if the problem would be fixed. The problem is that the signal fluctuates wildly without manipulating the phone, it will cut out whilst i am on the phone and just resting it on a table it will lose signal for perhaps a few minutes each half hour.
Spoke to Orange on the phone and they said to send it in for repairs to HTC.
Now, my phone has a two cosmetic bumps on it - one graze on the top corner and a tiny gouge on the bottom corner. These are purely cosmetic and I am sure that these have nothing to do with the problem, as it existed before those accidents.
I guess what I am looking for are your experiences with HTC repairs - are they the sort of firm who look for any excuse to claim that you caused the damage and void your warranty?
If they do claim that the signal problem is my fault, is the burden on me to prove that I did not cause it, or them to prove that I did?
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Nov 3, 2009
Does rooting void your warranty?
I have been Googling and some say it does, and some say it doesn't!
Could anyone give me a straight and correct answer?
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Sep 20, 2010
I have rooted and then updated to stock HTC (unbranded) froyo so I have HBOOT-0.92.0001. My phone keeps rebooting under load and it seems to be a hardware problem so I need to return it. Is there any easy way to return to the carriers official firmware so they don't refuse a warranty return?
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May 3, 2010
first off, let me say "Hi". got my Eris about 3 months ago and been lurking ever since . i've enjoyed reading just about every single page of all the stickied threads -fascinating stuff. you all seem pretty Knowledgeable (OTD, Caddyman, etc) and look forward to reading you thoughts on this. Here's the scenario:i have an Eris and my girlfriend has an EnV2 she will soon be upgrading to the Incredible. she suggested we swap phones once she gets the Inc, since she doesn't really need all that extra fancy stuff -i reluctantly agreed so yesterday, just for kicks, i brought this up to a store tech and she said that wouldn't be a problem, but once the phone comes off the original account it was activated on, the manufacturer voids the 1-year warranty ergo i wouldn't have a warranty on the Inc, nor would she have one on the Eris post swap. does this sound crazy, or is it just me? secondly, would it really be as simple as i imagine? just swapping phones & switching ESN's on our respective accounts once her Inc is activated?
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Apr 21, 2010
So you know how when you root, you void your warranty. But then they got developers that had 2.1 root rolled back to stock 1.5. Does that mean that the voided warranty is no longer void? Or is it still void?
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Mar 5, 2010
My wife has been complaining about music switching randomly while she's playing it through the headphone jack in her car. I mean, it's so bad that if you touch the N1 it will skip to another song. I finally figured out that something us up with the headphone jack. Loose I guess? Plugged in my N1 and it was just fine. No skipping. SO, now I've got to do something that I just really can't stand going though, and that is getting warranty repair or replacement. Anyone know how long it takes for a repair? I really don't want to hear her complain for a week when she doesn't have her phone. If they go the route of sending me a new one, I know I'll have to pony up my debit card number but do they actually "hold" the funds? As in not available to me? Or do they just take the number in case you don't send the dysfunctional one back?
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Aug 27, 2010
Ok so I know if you Root you phone you lose your warranty. But is there a way to unroot and would that get your warranty back? How would Verizon know that I Rooted my phone?
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