HTC Incredible :: Periodic Activesync Mail Protocol Errors
May 27, 2010
On several occasions I have had the HTC Mail app stop syncing my work email from Exchange via ActiveSync. The calendar and contacts sync still appear to work, but mail stops flowing. If I look at the sync settings I see that when it tries to process mail a protocol error is reported and the sync fails. This has happened twice so far (about 7 - 10 days apart) and each time I've tried for more than a day to get the sync to work again with no luck. I've done things like deleting mail from the server around the time the sync stopped working, changing settings to get smaller amounts of email, cut out attachments, etc none of that fixed the probelm. What has worked both times is to delete the exchange account and then re-add it. As soon as I do this, it starts working again. For a while. I expect I will be back in this situation in another week or two. Clearly it's not a problem on the server side or a delete/add of the account on my device would not fix it. Has anyone else run into this and found a better solution than wiping out the account?
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Nov 13, 2010
I have a brand new Desire HD. Up until 2 days ago, everything was working perfectly with my Outlook Exchange Account on the native Android Mail application. Running Android 2.2
Since then, there is something wrong with our Outlook certificate, and when I launch Outlook on my PC, I get a message that the name on the certificate is not valid. Ok, fine. So on the PC, I press "OK" and I am off and running.
On the Desire, I still get email, but if I try to SEND and email, it neither reaches the recipient, nor does the email end up in the "Sent" mail folder. When I go to "Accounts and Sync" and look at the Exchange account, I also see that i have a sync protocol error on Contacts syncing.
Now, I have installed Touchdown, and I CAN send email from here. Also, I have a friend who has an older Android phone that does not seem to be affected in a similar fashion connecting to the same exchange server.
Problem: The Touchdown app is kind of a pain from a user interface standpoint when you try to edit a contact. and it costs $20. And, I really prefer the native Mail widgets and stuff.
I am stuck using Touchdown at the moment so that I can send and receive emails, but I am hoping to find a workaround. Our IT people are working on the certificate problem, so maybe that will help. HOWEVER, I cannot afford to be without email every time there is a certificate problem.
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Jul 31, 2010
I am not sure if there is a hidden setting somewhere that has been reset or this is a flaw with Evil Eris, but whenever it synches with Exchange 2003 it only downloads 100 emails and stops and says 100/179 and is not showing any emails from the past three days.
Also, a few days ago, it got a synch error and said it was out of disk space and I checked my SD card and saw it was very low so I deleted a bunch of MP3s and freed up 6.5 gigs of space but it still doesn't work.
Are the emails actually saved on the SD card or on the phone? When I have the USB plugged in can I browse to their location?
My send/receive setting are:
Mail size: Entire mail
Download frequency: Every 5 mins
Download past mail: 14 days
Include file attachment: Smaller than 2MB
Reply with original text: Checked
Always BCC me: Unchecked
This is my work email and it's critical that it operates properly when I am on call.
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May 7, 2010
I cannot attest to pin lock or remote wipe, but basic syncing of exchange e-mail calendar and contacts continues to work after I downgraded my $45 plan to the $30 plan yesterday. Haven't had a call from the Exchange police yet. Just an FYI in hopes to save a few people some money.
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Aug 27, 2010
When using various 2.2 leaked builds or cooked ROMs, I had problems with activesync behaving properly. I even loaded and rooted the leaked 'official' Rom that came out yesterday and it didn't sync right. Constant sync, sync errors, etc. I reverted back to 2.1. I downgraded to 1xx radio and original hboot today in hopes that the actual ota will not have the same 2.2 ActiveSync issues I had with cooked builds. I am now thinking that if the official I had yesterday wasn't right the ota won't be any different. Is there a known problem with 2.2 having activesync issues? Do I want to not upgrade to 2.2 until this issue is revolved?
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Jan 1, 2010
I would like to sample my GPS location periodically, say, every 10 minutes. I'm assuming that the best way to do this would be to use the LocationManager class with the method: public void requestLocationUpdates (String provider, long minTime, float minDistance, PendingIntent intent) That would broadcast the specified intent that I could then receive in a broadcast receiver in my application. My question is, if I call this method from an activity, will the broadcasts stop when the process that called the requestLocationUpdate() is killed, or will this registration remain active so that I can continue to get location updates? Do I need to leave a service running to be able to keep the location updates coming when a user moves to different applications?
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Oct 8, 2010
My Moment has been having trouble re-establishing a working data connection when I run Juicedefender or even put it into airplane mode and then take it out to save battery while in a thick-walled building. The EV/1x icon just won't come back. This is also an issue because the phone frequently does not do a periodic sync when I leave JD running during the day.
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Sep 19, 2010
I want to develop an application that will periodically check whether Wi-Fi is enabled in android and depending on on the result it will take an action. Can anyone give me some suggestions regarding this?
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Jun 3, 2010
Can you activate ActiveSync and access microsoft exchange e-mails on the Incredible without paying for the $50/month data plan?
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Apr 30, 2010
I just received my Incredible yesterday to replace my Blackberry Storm. I cannot complete the Exchange Activesync setup because it says it cannot contact the Exchange server. I've tried numerous times: placing https:// in-front of the server name, putting <<domain>><<username>> in the username field while keeping the domain field blank, checking and unchecking the SSL box. Nothing is working.
So I downloaded Touchdown. I entered the same exact settings that I believe should have worked for the Mail app and Touchdown connects just fine. It gives you the option to connect via Activesync only, Exchange 2007 or Exchange 2003. I selected Activesync and I'm seeing all my emails, contacts and appointments.
Is there something on the server side that could be preventing me from setting up the HTC Mail app. This is a major deal breaker for me. I guess, I could use Touchdown but I'd prefer not to.
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May 11, 2010
I was wondering if any one encountered the same issue. I connected my phone to a corporate exchange server via activesync and everything is working fine for all the generic folders(inbox,send,deleted etc...), but i have outlook rules set up that emails get routed to various subfolders under inbox(NOT PST) based on who the sender is and I never receive any notifications for those messages. so i have to manually browse all those folders to see if i have any new mail. i tried touchdown for exchange, but really didn't like its look and feel...
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May 14, 2010
I have my email, calendar, and contacts set up through activesync exchange. So when you add someone from your phone, it gets pushed to your outlook as well as vice versa.
I've been adding this one contact on my phone for the last few times, and after few days his contact simply disappears.
I've tried adding his contact both on the phone as well as on Outlook, and when he calls, his name would show, but after few days, it stops showing the name but just the number, and when i go back to my contact, he's no longer listed there.
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Sep 22, 2010
I'm using Frankenrom, and used Titanium to restore my email account settings.
Exchange from my PC is being pushed to my phone, but I can't add anything new from my phone. From the calendar program, if I select Menu-->More-->Calendars, my Exchange calendar isn't listed.
Also, if I go to the main Menu-->Account & Sync, there is no Exchange or Activesync listed. If I go to Add Account, I can select Exchange ActiveSync and it has my account info in it. Clicking Save, it just thinks for a bit then closes. Clicking Discard does pretty much the same thing.
Where could I look to manually delete my ActiveSync account?. Basically I'm looking for a config file somewhere to delete. I'm guessing it is like this since I used Titanium to restore account settings rather than setting it up manually.
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Apr 30, 2010
I haven't seen an follow up to this thread about using ActiveSync to get Gmail push to the HTC Mail app.
Just to share my experience, I setup ActiveSync for Gmail using the instructions posted in that thread, then setting the frequency to "as items arrive". I now get my Gmail litterally within 5-10 seconds of actually receiving it. In fact, I just tested it out by sending myself an email on my computer, and my phone beeped within 5 seconds.
Looking at my phone without any extra processes running, it doesn't seem to be "scanning" or trying to pull email every so often. Maybe I'm wrong, but this seems like a legit real time Gmail "push" to my phone. I'll have more info on battery life over the weekend, but for now this works great.
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May 28, 2010
Has anyone had the problem of the exchange/activesync not pushing email like it should after the phone goes to sleep?
If the phone is awake than I don't have any problems. Email comes immediately and quickly. If it falls asleep for more than 10 minutes or so it'll push email a good 10-15 minutes late.
I read a couple people had similar issues and the only advice people gave was to ensure that the mobile network box was checked on. People also said to ensure "enable always-on mobile data" is checked as well. Both are but I'm still having these issues. It happens with both the regular exchange interface and I also tried touchdown but it does the same thing.
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Nov 4, 2010
I know a lot of people have been having tons of issues involving the htc mail connecting to exchange activesync to get their email, contacts and calendar. It is hit or miss whether it worked for lots of folks.I couldn't get it working for the life of me, so took the easy way out and un-checked "use ssl 128 bit" on the exchange server, and it started working... However, this creates a huge security issue, leaving your exchange outlook web access unencrypted. I accepted this fact for a couple weeks, as I needed the email support really bad for a project I was working on. Now that I'm done with that project, I returned to this issue, definitely wanting to plug the security hole I so reluctantly opened up. Telling myself i will NOT drop a $20 for touchdown exchange client, after being told that my incredible has "exchange support".After about 6 hours of scrubbing through microsoft kb's I discovered the answer.Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003 (ms kb 817379)Use Resolution method #2. Which creates a virtual directory (with no ssl access) that is only accessible by the same server computer. You still set up the inc email client the same, including checkmarking the "this server requires a ssl connection" What happens is your inc can now authenticate by SSL to the exchange web access, and it then redirects access locally on the server to the newly created virtual directory.
in a nutshell, it just ends up working!Caveat, you either need to be the exchange server admin to do the tasks in the method #2, or know the exchange server admin at your company (and bring him nice techie toys) I've only tested this on our exchange 2003 standard server. I have no idea what to do with a 2007 server I understand the exchange 2010 server also has no official support either, but is currently being worked on.I just thought i'd throw this out there for those who still may be having this issue.If it helps even one other company besides ours, it was worth the effort!
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May 8, 2010
Is anyone else having problems with a gmail account and activesync? It had been working fine. A few hours ago, I kept getting errors. Finally deleted the account and recreated it, but then when it tries to sync, it just syncs forever and never finishes. I am only trying to sync the email, not the calendar and contacts.
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Sep 14, 2010
anyone else having issues in getting their corp email? My activesync started acting buggy yesterday. I've restarted the phn several times already and also deleted the account and added it again 4 times already. It doesn't want to sync.
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May 28, 2010
Does anyone know how to set up a filter for activesync ?
There are emails for the business that I don't need to see on my phone, but I obviously would like to have them hit my inbox.
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Aug 5, 2010
What would cause the Exchange ActiveSync to just stop syncing emails entirely?
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May 1, 2010
I am trying to figure out whats going on. I have 2 DI for myself and girlfriend. I have my email (gmail and yahoo) setup through the HTC Mail Client and they work fine. I setup my other phone the same way and it worked fine, but once the yahoo account completed the process of downloading the inbox, I got an Authentication Error stating the login was incorrect. The login is not wrong and works fine to login via the standard web page. I tried to delete the Yahoo Account on the HTC, but when I went to setup again I had the same issue. Not sure how or why this could be happening. Any advice is appreciated. Also verified all the yahoo email settings on my working device and they are all the same on the other device with the issue.
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Jul 18, 2010
I have enjoyed being able to check all my e-mail accounts in one place, so despite having the Yahoo! Mail app that was recently put in the Market, I have been using the stock mail app to check my Yahoo! mail.Last night when I checked my Yahoo! Mail through the stock mail app, I was getting weird error messages. Most of the time it would go ahead and put me in my Yahoo! inbox but there would also be a message saying "login failed." I would click OK and then go about my business because e-mails were coming through. I figured it would sort itself out at some point.This morning, it was still doing it and it was annoying, so I re-booted the phone. Same problem. So I decided to delete the account and re-install it (a few weeks ago I had some issues with my Exchange mail account and deleting then re-installing fixed them.)Now, when I try to re-install the account it says "Authentication failed. Please verify your username/password." I have tried it over and over. I know I am using the right username and password - I just used them on my desktop PC to get into the account. And my Yahoo! Mail app still works on the phone.Anyone have any ideas what has happened and/or how I can fix this? I really want to continue to be able to check my Yahoo! mail on my phone without having to use the Yahoo! app.
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May 3, 2010
When I have wifi on I have full bars and fast browsing etc on my device but I notice Activesync emails don't always push until the device sleeps for 10 min or so when the wifi shuts off.
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Jul 18, 2010
I have a pop e-mail account set up on my incredible to check every 10 minutes for new e-mail, but it never does. the only time it checks for new mail is when I manually launch the mail app. My Gmail account works fine. I will send myself a e-mail from my gmail account to my pop e-mail account (another email address) and that email will not hit my incredible until I manually launch the mail app.
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Sep 10, 2010
New Incredible user here; got it two days ago and haven't been able to put it down! I'm pleased with basically everything. My main issue right now is using HTC mail. I've synced it with Exchange so I get my gmail as it comes, but when I reply from either the gmail app or my PC, it doesn't appear in my HTC sent mail. I've refreshed and nothing happens. I prefer the HTC layout better than the gmail app and love that I get previews on the widget, but the gmail app works exactly as I need it to. How can I display/sync my sent mail on HTC mail when sending from my PC or gmail app?
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May 11, 2010
Is it me, or is this forum's database errors getting more and more frequent?
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Jun 23, 2010
Quick question when using Clockworkmod. It installed correctly using the downloaded exe. Program ran through to done. I boot up as normally into recovery leaving me at the Clockworkmod Recovery screen. From there, I open cmd and try to remove my various apps but i get errors.
What I enter:
adb shell
su
/system/bin/rm /system/app/com.htc.FriendStreamWidget.apk
What I get:
/system/bin/rm /system/app/com.htc.FriendStreamWidget.apk
/sbin/sh: /system/bin/rm: not found
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Jul 27, 2010
I have added a facebook account to sync with facebook sense and when I go to online directory it says I have zero friends when I try to refresh I get a connection error. I have tried to remove account and sync again but still no luck
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Aug 19, 2010
i have htc incredible and activesync is working fine for mail and contact.but i noticed, when i look at the account setting for by exchange account, that the calendar is getting a sync error - 'synchronization is experiancing problems.not sure what to do or where i can find more info on the issue. there are some events in my phone calendar, but others are missing.could it be one corrupt entry that is stopping things? any way to drill down (on phone or server) to figure out what the issue might be?
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Sep 8, 2010
I've tried pushing the bootanimation.zip using ADB, but every time it just boots with the new bootscreen. anyone else having this problem...anyone with a solution?
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