HTC Incredible :: Dust Under Camera Glass?
Jul 4, 2010
Has anyone else encountered this? I have dust under the glass of the camera and it's driving me nuts. It's not just a few specs, but its a lot. Not sure if I should complain to vzw or maybe there is a fix that someone else came across.
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Jun 1, 2010
This weekend, I noticed a small black spot on every picture that I took or video that I filmed. Thinking that it was a speck of dust on top of the camera lens, I took off the back cover, removed the protective glass plate (it is easily removable as it is secured by double sided tape), and cleaned the lens. Unfortunately, as you can see from the picture, the spot remains. The spot is slightly down and to the right of center.Does anyone have any idea as to what this could be? I am thinking that it may be dust under the lens. If that is the case, any suggestions on how to clean it? I think the only way I can get under the lens would be to take screws out, but then I would void the warranty.I didn't get insurance so I don't think I can return it. But, even if I could, I don't think I want to given the shortages (esp. if it means that I'm going to get a refurbished phone).
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Jun 10, 2010
Light leak around front casing, dust issues. The build quality sucks, I have dust under the glass in the upper left corner. I guess I shouldn't be surprised that HTC can't place a priority on build quality. I traded my Hero with dust for an Evo with dust. Oh the joy. It's really no surprise, if light escapes from the sides, why wouldn't dust enter through the same area.
Before you reply with 'I don't have dust,' make sure you examine very very closely, with a very bright light to be sure. I was the first on this forum to call attention to the Hero's dust issue, and was greatly flamed for it at first, too. The phone's haven't even been out a week, so this issues will not be very noticeable yet (as with the Hero) but will become accepted as fact soon enough.
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Feb 11, 2010
I just got a response from HTC support today regarding my open case about dust under the glass.
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Oct 17, 2009
Does anyone else notice any dust under the keypad? If you lock the phone so the screen so it is dark and then look towards the edges of the glass in direct light do you see the dust? I am wonder how bad this is going to build up over time? Outdoor in the sunlight makes it very easy to see. It has only been a week and mine is very visible.
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Jun 13, 2010
I've had my evo for 4 days now, and I think I have a pretty significant amount of dust in the upper left corner. Before I call to exchange this, can anyone take and reply if it is more/less than the dust under your phone? There is also one random spec that made its way down to middle of phone (less concerned about this one). And yes, I know there is a thread complaining about "Crappy" build quality, but I think this phone is stellar in all other regards. I just need some verification that I have an unusual amount of dust for a 4 day old phone.
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Nov 15, 2009
Second Droid I've got, and the second Droid with specks of annoying dust/dirt/whatever underneath the physical glass so I cannot remove them in any shape way or form. Most of them are RIGHT on the edge of the LCD and the black border. So for most it wouldn't be an issue at all, but I'm very OCD with my electronics and I don't pay $300 for something for it to have defects on the display.
I'm taking this back, and I won't be swapping it for another Droid. Not taking my chances, why go through the same grief? I'm canceling my contract again, before I get slapped with the $36 activation fee and usage fees. This is unacceptable Motorola. I an not bashing the Droid - the thing is freaking awesome and so much fun to use. But until Motorola can produce these phones with proper workmanship and quality control, I cannot and will not.
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Jun 26, 2010
Well after going thru 4 Evo's.they all had either dead pixels on the screen or dust particals under the glass.and i noticed either one screen was more brighter then the other an so on..well I just said hell with it an got rid of the Evo all together..I just cant take the dust under the screen issue..all off them have dust under the screen right out of the damn box..hell just walk outside in teh sunlight an you will see dust or lint under the screen..very annoying ..Also i was very dissapointed that HTC would use such CRAPPY TFT screens in these phones.I'm sorry but the screen on this phone looks like Garbage..Anyway I will just wait til Sprint comes out with another android phone..hopfully with the new SUPER AMOLED screen..my Palm Pre will be just fine for now....sorry for the rant..but its pretty sad that these phone come with so many defects/or with dust under the screen..hell I went thru 4 htc heros with the same problem DUST .......hopfully htc will get there head out of there ass an beef up there quality control.
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Feb 3, 2010
My i7500L has some dust under that glass display and reading around it was probably from carrying it around in my jeans pocket. Anyway I was wondering if anyone has any ideas on how to disassemble and/or have an exploded diagram of this phone?
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May 21, 2010
On my DI the glass/plastic that covers the camera lens pushes a little at the bottom.The top feels solid. I have a bodyglove case and have never dropped it or anything.I'm concerned that it will eventually push all the way in or moisture will get under the glass.Does the glass push in at all for anyone else?
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Dec 15, 2012
I cracked the glass cover over the camera lens.
know where I can get a replacement to fix it. ?
Bionic xt875
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Oct 4, 2010
I've had my Inc since near the beginning (AMOLED), and just recently noticed a speck of dust under the screen. Nothing major, but a bit annoying when you're OCD like me. I bought it from Best Buy originally. Is this a pretty standard issue for the Inc, and most large screened smartphones for that matter? Is it worth taking in?? Will the problem just get worse, or is it an inevitable thing?
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Apr 29, 2010
I literally got my phone at 430 today and three hours later i already have a bright white spec of dust under my screen, it really sucks, i just thought everyone would want to know.
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Jun 4, 2010
So after cracking the glass and bending the red ring around my camera lens... I'm depressed. Anyone know where we can buy these parts? Anyone who has a broken Incredible and willing to sell me theirs?
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Apr 22, 2010
anyone know what kind of glass the incredible has?
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May 6, 2010
Last week I contacted HTC and asked them if the Incredible's screen was indeed glass (since whatever they do, it tends to feel like plastic compared to other phones) and whether it had an oleophobic coating. I pretty much knew it was glass already, so I was more interested in the oleophobic coating question. They got back to me today and what they said was quite surprising.
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May 6, 2010
I got my HTC incredible on launch day and just noticed a line going down the left side of me glass screen that at first looks like a scratch. You mainly can only see it in direct light and when I try to look at the screen from the side, you can not see the line(unlike a scratch u would you could see it at all angles). I'm not too OCD about it, I just want to know if anyone else is having these random lines as well.
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May 9, 2010
Is there a way to add a magnify glass to txt fields like the iphone has? it would make it ALOT easier to go back and edit text when swyping. It always takes several clicks before I put the cursor exactly where I want.
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Jul 15, 2010
Does anyone else's battery go as such - full for a bit, then nothing but the nipple gone for half the day, then suddenly what looks like half left out of no where? No matter how much I use my phone. Like I guess I am looking for an "hour-glass" effect here, it should slowly drain until it's empty. I have never seen my battery icon look 3/4 of the way full, it just skips right over that look on my phone.
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May 29, 2010
Is there an app or any way to get the magnifying glass for browsing through text like on the iPhone? It seems useful for editing.
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Jul 17, 2010
So I spent the last hour or more in my backyard in 107 degrees taking pictures of flowers at stock settings with both phones. NOT an easy task I will tell you that. My back hurts, but besides that... I did my best to show the best quality of BOTH cameras, because they are both great. I realize that not everyone will agree with me, or will think I messed with something in my pictures. But these are all completely stock settings, not messed with at all. I only touched the flash on/off button.
My decision is I like the X camera better, it is easier to focus, and much snappier. Plus designated camera button! I found on the Incredible while the pictures look great on the phone itself and in gallery, that as soon as they were uploaded the colours looked washed out and not as great. I know this is due to the AMOLED screen. But both overall great. My decision is the X though.
X FLASH:
INC FLASH:
NOTE: Inc would NOT focus any closer without being extremely blurry, tried a gazillion times.
X NO FLASH:
INC NO FLASH:
X FLASH:
INC FLASH:
X NO FLASH:
INC NO FLASH:
Outside Panoramic View from X NO FLASH (Just for fun):
Outside Normal View from Incredible:
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May 5, 2010
I have just noticed that there is a lot of dust under the screen on my phone, ive had it about 10 days now and it lives either in my pocket or on the desk. Has anyone else had this on the desire yet? Should I try to take off the glass front or try to use the one months free insurance (which is probably worthless) that Vodafone made me have?
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Jun 10, 2010
I have received three Desires and all have had dust under the screen. It's white and almost looks like a tiny hair. You really have to look to notice it, but once you know it's there it is rather annoying. I just wanted to see how many suffer from this problem on their Desire. In order to check properly, your phone needs to be off or in standby mode. Wipe away all excess dust on the screen and look very carefully. Post your findings in this thread and vote in the poll. Feel free to post information about how long you have had your phone, if it's built up over time, was present as soon as you took it out of the box, your location and network.
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Jun 8, 2010
There are now two dust specs on the left side of the screen; one on top, and one on the bottom. Has anyone else seen this? Does anyone have any suggestions as to what I should do about this? It seems silly to return the phone and get a new one for something so simple, but if it becomes a large problem, it will not be something I am willing to live with.
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Dec 6, 2009
My camera stopped working. When I click my camera application I get the message "The application camera (process com.android.camera) has stopped unexpectedly. Please try again". It's just a blank screen?
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Oct 22, 2010
Are you kidding me? My Evo..no dust..My Incredible..no dust.. My Brand Spanking new Droid X..DUST UNDER THE SCREEN..WTF! I'd expect this on my old blackberry 8300, but a Moto/VZW Flagship Android device..Come on!
Anyone else?
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Jun 7, 2010
Is this normal for CLIQ owners. Granted, my phone lives in my pocket, but none of my others ever got dust in the screen.
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Aug 5, 2010
i was cleaning my screen when I noticed some dust on the top left corner of the screen. I don't have a case on but man, i've only had this phone for like 2 weeks. Anyone else having this issue and how did you deal with it? I'm thinking about bringing it into the Sprint store and hopefully, they can clean it out.
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Jul 3, 2010
I don't even think I am gonna bother with all the crap I went through last time, but I wanted to see if anyone else was seeing dust under there screens? My hero was horrible, had the evo for about a week and sure enough dust is accumulating in the upper right. I don't understand how HTC cannot put together a phone to keep dust out yet they can fit amazing hardware into the thing. I never ever had this problem with any of my old phones (besides the hero)
Yeah I could exchange it, get another which will prob accumulate dust. Or call HTC and send it in for another 3 weeks. But I just feel after all the problems the hero had with dust they might concentrate on sealing it properly. I know some people think this is being too picky. But a 600 dollar device should not show dust less than a week after owning. Sadly, I'm just not that surprised..
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Jul 25, 2010
Anyone else getting nasty dust on the the areas above the speaker and under the home buttons? It's looking really disgusting to me.
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