HTC Desire :: Dust Under The Screen
Jun 10, 2010
I have received three Desires and all have had dust under the screen. It's white and almost looks like a tiny hair. You really have to look to notice it, but once you know it's there it is rather annoying. I just wanted to see how many suffer from this problem on their Desire. In order to check properly, your phone needs to be off or in standby mode. Wipe away all excess dust on the screen and look very carefully. Post your findings in this thread and vote in the poll. Feel free to post information about how long you have had your phone, if it's built up over time, was present as soon as you took it out of the box, your location and network.
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May 5, 2010
I have just noticed that there is a lot of dust under the screen on my phone, ive had it about 10 days now and it lives either in my pocket or on the desk. Has anyone else had this on the desire yet? Should I try to take off the glass front or try to use the one months free insurance (which is probably worthless) that Vodafone made me have?
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May 26, 2010
After having my Desire for no more than 2 weeks, I started to get dust under the screen on the left hand side about half way up. Though frustrating as my phone is never out of some sort of case, it is not too bad, doesn?t affect the phone in anyway and you can only really see it when the screen is off. I have been to my local T-Mobile shop and they have said they will happily send it off to be cleaned but to wait until it gets worse as I will be without my phone for a couple of weeks.
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Oct 4, 2010
I've had my Inc since near the beginning (AMOLED), and just recently noticed a speck of dust under the screen. Nothing major, but a bit annoying when you're OCD like me. I bought it from Best Buy originally. Is this a pretty standard issue for the Inc, and most large screened smartphones for that matter? Is it worth taking in?? Will the problem just get worse, or is it an inevitable thing?
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Jun 8, 2010
There are now two dust specs on the left side of the screen; one on top, and one on the bottom. Has anyone else seen this? Does anyone have any suggestions as to what I should do about this? It seems silly to return the phone and get a new one for something so simple, but if it becomes a large problem, it will not be something I am willing to live with.
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Oct 22, 2010
Are you kidding me? My Evo..no dust..My Incredible..no dust.. My Brand Spanking new Droid X..DUST UNDER THE SCREEN..WTF! I'd expect this on my old blackberry 8300, but a Moto/VZW Flagship Android device..Come on!
Anyone else?
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Jun 7, 2010
Is this normal for CLIQ owners. Granted, my phone lives in my pocket, but none of my others ever got dust in the screen.
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Aug 5, 2010
i was cleaning my screen when I noticed some dust on the top left corner of the screen. I don't have a case on but man, i've only had this phone for like 2 weeks. Anyone else having this issue and how did you deal with it? I'm thinking about bringing it into the Sprint store and hopefully, they can clean it out.
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Jul 3, 2010
I don't even think I am gonna bother with all the crap I went through last time, but I wanted to see if anyone else was seeing dust under there screens? My hero was horrible, had the evo for about a week and sure enough dust is accumulating in the upper right. I don't understand how HTC cannot put together a phone to keep dust out yet they can fit amazing hardware into the thing. I never ever had this problem with any of my old phones (besides the hero)
Yeah I could exchange it, get another which will prob accumulate dust. Or call HTC and send it in for another 3 weeks. But I just feel after all the problems the hero had with dust they might concentrate on sealing it properly. I know some people think this is being too picky. But a 600 dollar device should not show dust less than a week after owning. Sadly, I'm just not that surprised..
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Jun 10, 2010
Some users are reporting that they have dust under their screen. Hopefully it was a manufacturing error and didn't get in there post assembly. However recent reports of other users saying water freely got under their screen when they installed a screen or body shield have me concerned. Is there a reasonable way to absolutely and definitively seal the area around the screen to prevent dust entry? It would have to be invisible to the eye for it to be feasible. I was thinking that a black thread inserted in the gap might act like a gasket and completely eliminate the possibility of dust entry. I don't know if this is even possible to do and I am too chicken to attempt it. But if it worked it would be removable too. Any thoughts on this or other ideas?
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Dec 22, 2009
How can you tell dust is under your screen what does it look like maybe this is a stupid question but o well
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Jan 23, 2010
My 30 days is up in the next few days, and I have some dust under the screen. Now this is really the only problem I have with my droid, so I was wondering if its even worth exchaning for another one or will it just happen again as long as its pocketed? Did motorola fix this problem by chance with newer models?
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Nov 12, 2009
My droid is in the 3909 batch, and so far I've had no software problems. However, there are now a few pieces of dust that have found their way under the screen, around the edges. I keep my phone in my pocket, which I make sure I clean out every day. Is this normal, or is it something that I should exchange the phone for? I'm worried that if it's happened within the first week, it will continue to get worse.
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Jul 16, 2010
Crap, looking at my x this morning in direct sunlight i can see 3 specs of dust under the screen! what should i do? Anyone else here with the same problem? I didn't see that yesterday when i got the phone. The dust is not visible when you turn the screen on but just knowing is there is bugging me.
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Sep 7, 2010
How do you keep dust from getting under the screen protector and the sides of phone and protector. I have vzw screen protector and the vzw shell holster combo.
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Jan 13, 2010
has anyone got any lint or dust in their screen. Do you guys put in your pocket? I got a lent on the bottom screen quiet annoying.
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Feb 12, 2010
So I have seen several people complain about the dust under the screen issue. Some people have it....some don't. I thought I would share some pictures of how bad mine has become. I carry this phone in the OEM Holster, and take extremely good care of it. However.....you can see how it's annoying the heck out of me......
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Jan 25, 2010
I currently am having a build-up of dust underneath the outerscreen. I did see this thread (Dis-assembly), however I am wanting to stay away from that. Is there a good way to remove screen with an air duster? Using a specific method? I will be heading into the Sprint Store tomorrow to see what all they can do, but I don't really want to have to re-root my phone again, especially if I get a phone that may already be setup to not be rooted (New firmware/software package) perhaps.
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Jun 18, 2010
Take its apart or take it to the store?
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Jan 23, 2010
I'm not buying my phone from Sprint, so I doubt they would exchange it if I got dust under the screen. Is it easy to pop the phone open and hit it with a blast of compressed air if need be? Also, what's the best case for preventing dust? I know the Otterbox cases are fantastic at this, but they don't seem to support the Hero. Also, is Android 1.6 available for the Hero?
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Nov 11, 2009
There is a spec of dust along the left side of the screen about 1" up. Its definatly under the glass and annoying as shit. Also the metal on the frame is so dense that it has 3 small and i mean SMALL pits in the metal.... How is this even possible? I use my iPhone as a coaster for the Droid and it sits in my pocket glass out... They are definatly pitted indentions in the metal as you can run your fingernail across them and feel it. Any ideas if I can go into verizon store to get a replacement for the spec under the glass? I bought it online launch day and have only had it since monday.
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Jul 22, 2010
note: this is an artist rendition because my digital camera is terrible and i couldn't figure out how to get the dust in the shot. but it looks just like this. it's a black speck under the screen that can only be seen on bright surfaces and only if you are looking at the screen head on. i'm not sure if it might be a dead pixel. i can certainly live with this problem although i'd prefer if it wasn't there.
1. is this a dead pixel or dust?
2. how do i fix this, can i just exchange it at the vzw store whenever they stop being sold out?
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Jun 15, 2010
I too have dust under the screen of my Evo like some other users on the forums. Almost in the same places too. Upper left hand corner of the screen. Has anyone taken their Evo back because of this issue? I hate to be a nit picky costumer and take it back due to this issue but because I notice it all the time now it's starting to bother me. I bought it at Best Buy so I'm sure they won't have any in stock if I try to return it anytime soon.
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Apr 29, 2010
I literally got my phone at 430 today and three hours later i already have a bright white spec of dust under my screen, it really sucks, i just thought everyone would want to know.
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Jun 26, 2010
Well after going thru 4 Evo's.they all had either dead pixels on the screen or dust particals under the glass.and i noticed either one screen was more brighter then the other an so on..well I just said hell with it an got rid of the Evo all together..I just cant take the dust under the screen issue..all off them have dust under the screen right out of the damn box..hell just walk outside in teh sunlight an you will see dust or lint under the screen..very annoying ..Also i was very dissapointed that HTC would use such CRAPPY TFT screens in these phones.I'm sorry but the screen on this phone looks like Garbage..Anyway I will just wait til Sprint comes out with another android phone..hopfully with the new SUPER AMOLED screen..my Palm Pre will be just fine for now....sorry for the rant..but its pretty sad that these phone come with so many defects/or with dust under the screen..hell I went thru 4 htc heros with the same problem DUST .......hopfully htc will get there head out of there ass an beef up there quality control.
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Oct 10, 2010
I returned my HTC hero after a week because it had a dead pixel, but I also noticed dust under the lower portion of the screen right above the buttons on bottom. I use a otterbox commuter case while has covers for the dock and head phone jack, so Im assuming the dust came in between the buttons and the bottom of the screen.
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Oct 30, 2010
I've had the phone for 3 months now.. but i've just realised last night i have some dust under my screen near the top left corner.
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Sep 16, 2010
I noticed today there is a pretty large dust particle INSIDE my screen. Any way I can remove it? its located right in the middle of the battery bar so its pretty noticible.
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Jun 1, 2010
This weekend, I noticed a small black spot on every picture that I took or video that I filmed. Thinking that it was a speck of dust on top of the camera lens, I took off the back cover, removed the protective glass plate (it is easily removable as it is secured by double sided tape), and cleaned the lens. Unfortunately, as you can see from the picture, the spot remains. The spot is slightly down and to the right of center.Does anyone have any idea as to what this could be? I am thinking that it may be dust under the lens. If that is the case, any suggestions on how to clean it? I think the only way I can get under the lens would be to take screws out, but then I would void the warranty.I didn't get insurance so I don't think I can return it. But, even if I could, I don't think I want to given the shortages (esp. if it means that I'm going to get a refurbished phone).
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Jun 10, 2010
Light leak around front casing, dust issues. The build quality sucks, I have dust under the glass in the upper left corner. I guess I shouldn't be surprised that HTC can't place a priority on build quality. I traded my Hero with dust for an Evo with dust. Oh the joy. It's really no surprise, if light escapes from the sides, why wouldn't dust enter through the same area.
Before you reply with 'I don't have dust,' make sure you examine very very closely, with a very bright light to be sure. I was the first on this forum to call attention to the Hero's dust issue, and was greatly flamed for it at first, too. The phone's haven't even been out a week, so this issues will not be very noticeable yet (as with the Hero) but will become accepted as fact soon enough.
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