HTC Hero :: Regarding Warranty And Various Regional Versions
Sep 21, 2009
I am very interested in purchasing a Hero but am not sure if I should wait till I move to Taiwan in a few months or do it while I am in the US.How does the purchase location of HTC devices affect their warranty? Does rooting really void your warranty? Can't it be restored before returning to HTC if it's bootable? Some places (like Amazon) have the "international version with no warranty. What's that about?Can someone please explain the different "versions" that are available. How do the languages and input methods differ? What about app availability in the different regions? In Taiwan, the hero is 20000 TWD = $617 USD from the HTC store. It's about $580 shipped from Expansys.I'd prefer to buy it while in the US because of the ability to receive extended buyer protection via an AMEX or other credit card. But if it breaks, I wanna take it to HTC in Taiwan. Am I dreaming?
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Aug 2, 2010
I am sending my HTC Hero (Orange UK) back to HTC for them to tinker with it as it has had absolutely terrible reception for pretty much the entire time that i have owned it.
I had been waiting with each new OS to see if the problem would be fixed. The problem is that the signal fluctuates wildly without manipulating the phone, it will cut out whilst i am on the phone and just resting it on a table it will lose signal for perhaps a few minutes each half hour.
Spoke to Orange on the phone and they said to send it in for repairs to HTC.
Now, my phone has a two cosmetic bumps on it - one graze on the top corner and a tiny gouge on the bottom corner. These are purely cosmetic and I am sure that these have nothing to do with the problem, as it existed before those accidents.
I guess what I am looking for are your experiences with HTC repairs - are they the sort of firm who look for any excuse to claim that you caused the damage and void your warranty?
If they do claim that the signal problem is my fault, is the burden on me to prove that I did not cause it, or them to prove that I did?
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Nov 3, 2009
Does rooting void your warranty?
I have been Googling and some say it does, and some say it doesn't!
Could anyone give me a straight and correct answer?
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Nov 16, 2009
I am debating between the Hero and the Moment. I have a few ?'s. What is the purpose of rooting, what features do you not have IF you choose not to root and does rooting void your warranty on the phone?
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Feb 9, 2010
I am sorta shocked, only for the fact that he freakd out that I had installed a new custom boot screen and told him that rooting doesn't neccessarily remove anything sprint puts on the phone. I guess more shocked that he knew what it was.
Regardless, if I own the phone, I am going to do what ever hat I want to it even if it voids the warranty because that shouldn't be an issue.
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Jun 3, 2013
I was trying Camera Awesome (by SmugMug) in iOS, which had the ability to adjust the exposure level of the shot depending on a region of the area which i touched. (separate touch exposure, just like phones have a touch focus)Is there any similar app in Android which does that ?Check it in the video at about 1:20
seems like an app called Perfect Shot has a similar feature. But depends on whether the phone supports it or not.My HTC Desire S doesn't.
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Apr 12, 2012
I am staying in india n i wanted to kno how can i add regional languages to ma phone because whn some 1 sents me messages in Malayalam or Hindi all i can see are boxes..... I am using HTC Desire S aka Saga tried copying Malayalam fonts to systems didn't do much
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Jun 21, 2010
I'm on 2.1 official, rooted. Can I flash different radio versions?
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Nov 24, 2009
My friend was a store advocate for the Hero and received his model before launch date. He received an in-store only software update mid-last month. I bought mine less than two weeks ago and did the software update last week. His phone is smooth as can be with plenty of widgets and apps, while mine is bogged with lag no matter who many times We have some software differences, I'll list them below.
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Jan 22, 2010
What are the latest ROm and Firmware versions for HTC ?
I have : Firmware : 1.5 (2.0 is out right :S?)
And build : 2.73.405.5
Are there any updates ?
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Jul 26, 2010
can't take the phantom swipes any longer. i bought the $10/month warranty through best buy when i pre-ordered, so i'm going to take it in and get a new phone. has anyone been through this process? from what i understand they take my old incredible and i will have a new one mailed to me. i have a few questions:am i safe in assuming i will have my phone in hand in 2 weeks? my plan is to back up internal and sd cards to memory and then factory wiping it, any other suggestions?will it be any use bothering them for a free pack of screen protectors? it wouldn't be a big deal but they are relatively expensive, and now i need to go buy a new pack because the phone they sold me was defective? What kind of a temporary phone can i expect from best buy? do they have guidelines, or is it just any smartphone they have available?
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Sep 5, 2010
I updated my phone to the 2.2 through a link i found on a thread here. There was no disclaimer on the link saying this will void my warranty, so i went ahead with it. No that I am doing more research, it seems the I might have voided my warranty due to my impatience :/
Can anyone confirm or deny this? If it DOES void my warranty, how does verizon know that I did a downloaded update rather than an OTA update.
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Sep 20, 2010
I have rooted and then updated to stock HTC (unbranded) froyo so I have HBOOT-0.92.0001. My phone keeps rebooting under load and it seems to be a hardware problem so I need to return it. Is there any easy way to return to the carriers official firmware so they don't refuse a warranty return?
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May 3, 2010
first off, let me say "Hi". got my Eris about 3 months ago and been lurking ever since . i've enjoyed reading just about every single page of all the stickied threads -fascinating stuff. you all seem pretty Knowledgeable (OTD, Caddyman, etc) and look forward to reading you thoughts on this. Here's the scenario:i have an Eris and my girlfriend has an EnV2 she will soon be upgrading to the Incredible. she suggested we swap phones once she gets the Inc, since she doesn't really need all that extra fancy stuff -i reluctantly agreed so yesterday, just for kicks, i brought this up to a store tech and she said that wouldn't be a problem, but once the phone comes off the original account it was activated on, the manufacturer voids the 1-year warranty ergo i wouldn't have a warranty on the Inc, nor would she have one on the Eris post swap. does this sound crazy, or is it just me? secondly, would it really be as simple as i imagine? just swapping phones & switching ESN's on our respective accounts once her Inc is activated?
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Apr 21, 2010
So you know how when you root, you void your warranty. But then they got developers that had 2.1 root rolled back to stock 1.5. Does that mean that the voided warranty is no longer void? Or is it still void?
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Mar 5, 2010
My wife has been complaining about music switching randomly while she's playing it through the headphone jack in her car. I mean, it's so bad that if you touch the N1 it will skip to another song. I finally figured out that something us up with the headphone jack. Loose I guess? Plugged in my N1 and it was just fine. No skipping. SO, now I've got to do something that I just really can't stand going though, and that is getting warranty repair or replacement. Anyone know how long it takes for a repair? I really don't want to hear her complain for a week when she doesn't have her phone. If they go the route of sending me a new one, I know I'll have to pony up my debit card number but do they actually "hold" the funds? As in not available to me? Or do they just take the number in case you don't send the dysfunctional one back?
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Aug 27, 2010
Ok so I know if you Root you phone you lose your warranty. But is there a way to unroot and would that get your warranty back? How would Verizon know that I Rooted my phone?
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Sep 23, 2010
Last night i noticed a thin crack on my screen about an inch long. You cant feel the scratch on the outside. This morning the screen had gone really dull an cloudy and is basically fudged, you can hardly make anything out. I hav'nt dropped it so can only think there must have been some sort of pressure on it.
My question is what are my options?
I am about 5 months into my contract with vodafone and dont have insurance with them.
Would this be covered by the warranty?
My other option is obviously to pay for a repair if thats possible?
Or maybe claim it on my house insurance.
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Jan 15, 2010
How long is the factory warranty.
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Sep 15, 2010
since my desire is unlocked, the original warranty is void. is it still possible to get a third party warranty such as squaretrade? anybody have experience with them? are there any other warranty options for unlocked phones?
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Aug 6, 2010
I've been lurking while waiting for my Incredible to come in the mail- it's finally here,
I went to my local Verizon store in CT today to get a case for my phone. The sales assistant tried to push me into getting a screen protector too, but I'd rather buy them online so I declined. She kind of snootily replied that if I end up scratching the screen because I don't have a protector, it's considered physical damage and that voids the warranty on the phone. Does this make any sense to you guys?
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May 23, 2010
How do i go about doing this over phone? i want to get the new phone under warranty not insurance. what do i call etc
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May 23, 2012
How to root htc explorer without voiding warranty. HTC Explorer A310e
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Jun 1, 2010
Is there an easy way to get sprint to exhange my phone? Ive got the insurance. The phone tends to freeze up when the battery gets low, the screen will glitch and my battery life is no where near the amount of time you people get out of it.Anything i could do to it so like break it and get away with getting a new phone?
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Nov 14, 2010
I just have a couple of questions:
1. What is the risk of bricking my device really? Has anyone here ever had a problem with it before?
2. Does rooting absolutely void your warranty no matter what?
3. If it does void your warranty, can they turn you down if your phone breaks for something unrelated to rooting? For example if I root my phone now, and then 4 months later I drop it and it breaks will they fix it?
4. How do they know if you rooted your phone? If I brick it accidentally is there any way for them to know that it was rooted if I don't tell them? I mean it could have just as easily been a manufacturing error, they wouldn't know until they've restored it to it's original state.
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May 13, 2010
I wonder if VZW would void the manufacturer warranty because of this? There are some issues with radio and signal quality, home screen swiping and phantom app openings .....
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Nov 10, 2010
I briefly spoke to SE UK on the facebook page and asked about de-branding the phone, I was told that was would void my warranty but the only explanation given was that 'thisis classed as tampering. It is also not something we would recommend as this could damage your handset'
I followed up with a couple more questions but have recieved no reply so thought I would bring it over here instead.
First up, de-branding the phone does not involve rooting it so the process of rooting can't be the reason for the void.
I want to know why updating the phone with an official, SE approved update voids the warranty?
I also want to know why Sony themselves don't provide an option of just updating the phone with the generic update instead of making us wait for the networks to release it?
Or is this all simply about money, are Vodafone etc paying SE a healthy amount to not let us de-brand and remove the useless unused app's that they put on?
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Oct 28, 2010
My carrier told me my phone comes with the 1 yr warranty from Sony, but once I update with the 2.1 my warranty is void. Even though it is Sony who is putting it out. They said it voids it because that is not the way the phone was sold. I still have 11 1/2 months left on this warranty so I am not sure what to do.
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May 31, 2010
I searched this forum for an hour and couldn't find an answer. I've had my like new warranty replacement phone for two days and it seems to be perfect in every way. No dead pixels, even. The OTA went on as soon as I activated it. I have the 50% bug, of course. My first phone easily and automatically installed on Windows XP SP3 as both a storage device and something like an ''Android USB Composite Device''. This new one will not. Works fine as removable storage, but not the other. Both PDANet and Easy Tether seem to require that. My computer recognizes it only as ''ADB'' and will not install any drivers. I assume I must remove the old phone to install this one, but I can't find it in the device manager or anywhere else.
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