Sprint HTC Hero :: Unable To Update Prl / How To Do

Jun 3, 2010

How do we update our PRL? i go to device self service and try to update the profile or prl and get this error.code...

how do we do it?

Sprint HTC Hero :: Unable to update prl / how to do


Sprint HTC Hero :: Unable To Find Firmware Update 2.1

Aug 4, 2010

I bought a Hero in April of this year. I have tried to download the firmware update 2.1 but my phone says there isn't an update available.I'm currently running version 1.5, software version 1.56.651.2.I have tried to update the firmware through my computer (Macbook) but the files are Windows programs.Any advise?

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Sprint HTC Hero :: After Update Unable To Make Outgoing Calls

Jun 1, 2010

Take forever to 'activate'. Is there a fix for this?

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Sprint HTC Hero :: Unable To Download / Update New Or Existing Applications?

Feb 9, 2010

I don't know what to do. I have tried clearing the cache of the market, and the apps that are affected with updating. I can't use a backup utility, because well, if I try to restore anytime recently, the same issue exists. I am completely confused as to what made this happen and how to fix it. I would rather not wipe the phone to factory defaults.

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Sprint HTC Hero : HTC Mail Client Useless / Unable To Update?

Dec 6, 2009

So one issue I am starting to have is major problems with the HTC Mail client. It does not update no matter what I set the check new mail frequency interval to. It will maybe check it once, then after that I have to manually check for e-mail. That's useless to me. I have tried re adding the account many times. I have even re set the phone back to factory settings. Notifications also work intermittently as well. Is anyone else having this issue? I'm hoping I am not alone. Should I just use the built in GMaill app? (yes it's a gmail account). What do all you guys use? Any thoughts?

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Sprint HTC Hero :: Official Sprint Hero Update Rumors Thread

Apr 28, 2010

Please Post all Sprint Hero update rumors here. This not to be confused with the " Official 2.1 Thread. I would also sugest to our ever so patient moderators to move any post of this nature to this thread. Let's clean up the forum and when the update is out out we can get rid of all this with one flush.

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Sprint HTC Hero :: Sprint HTC Hero Android 2.1 Update Leaked

Apr 12, 2010

I searched up Android 2.1 on Google and I Found a website with Sprint Hero - 2.1 leaked! "Website: Sprint HTC Hero Android 2.1 Upgrade Leaked" Rumors have been flying around the web about Spring releasing an official Android 2.1 upgrade for their HTC Hero mobile phone.The dates for the Android 2.1 upgrade for the Spring HTC Hero have been speculated to be either on April 29th, and others simply by the end of April.But according to BlogsDNA.com, hackers at XDA Developers forum have leaked a Sprint HTC Hero test ROM marked:
RUU_Hero_C_Sprint_2.20.651.1_signed_test The stands for Radio Unit Update, and is a common package that HTC phones of all kinds use, from Windows Mobile Phones to Android Roms.Without a doubt, the remaining days in the month of April building up to be full of high profile mobile phone announcements.Expected this month (April) are the HTC Incredible and Nexus One at Verizon, and now this, the Sprint HTC Hero Android 2.1 upgrade.
Rumors were also spreading about a possible iPhone / Verizon deal being announced.We ve already had the iPhone OS 4.0 announcement.And of course, I would be remiss to leave out the iPad announcement from Apple.

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Sprint HTC Hero : Can't Upgrade To 1.56.651.2 - Firmware Update Always Reported No Update Available

Dec 2, 2009

I went through all the troubleshooting steps in the "Update Available From Sprint" thread, making sure I was on v1.29.651.1, yada yada. Worked on this for a week and a half. Spoke with Sprint, spoke with HTC, no luck. Going to firmware update always reported NO UPDATE AVAILABLE.

Took the phone back to Best Buy and demanded an exchange. After receiving the new phone, went to try to firmware update, it showed that one was available. I asked for my old battery back since it was charged fully so that I could do the update. Put my old battery back in, went to update, NO UPDATE AVAILABLE!
Turns out it was my battery? Put the new one back in and the update was successful. I had scoured the net before but did not notice anyone with this particular issue. I

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Sprint HTC Hero :: Unable To Downgrade To 2.27.651.5

Sep 7, 2010

I have a CDMA Sprint HTC Hero running 2.27.651.6 If I have read the FAQ/Stickies/Walkthroughs correctly the first step in rooting my phone is to downgrade it to 2.27.651.5.I downloaded and attempted to run "RUU_Hero_C_Sprint_2.27.651.5_R_signed_release " however it doesn't complete. The program is "Waiting for Bootloader" for about 80 seconds and then fails with "ERROR [171]: USB CONNECTION ERROR". I am able to hear the Win7 sound effect of my device being disconnected when the program says "Rebooting Device" and I hear another sound effect right after it, like it is trying to reconnect the phone to my PC but the sound is different. I think something may be wrong when the device attempts to reconnect to the PC. At this point my phone is connected to the PC via USB and the phone is now stalled on the black screen with white "HTC" logo. If I unplug the USB cord at this point I get the white screen with skateboarding Androids at the bottom (which I assume is the bootloader). The following text is at the top of the screen.

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Sprint HTC Hero :: Unable To Access Recovery?

Nov 7, 2010

well I successfully have my phone rooted and was finally going to get around to installing a new ROM on my phone today. However when I tried to make a nandroid backup my phone wouldn't start up into the recovery thing to let me make a backup, instead it would just sit at the white and green HTC page indefinitely until I would pull the battery at. Any ideas on how to fix this?

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Sprint HTC Hero :: Unable To Start Tethering, Please Try Again!

Jun 25, 2010

I recently flashed to the Fresh 2.1.2 rom, and i'm having trouble using the "Wireless Tether". I've uninstalled the one that came with the rom, and i've installed a fresh new copy from the Marketplace. But every time I've tried hitting the "tether" button, it says "Unable to start tethering, please try again!"

My superuser app isn't doing anything, this might be the problem. Whenever I open the superuser app, it's a complete blank screen.

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Sprint HTC Hero :: Unable To Unlock Screen

Jul 14, 2010

The issue in a nutshell is that my hero fails to respond to input. I have wiped and loaded up a custom rom, and put it back to factory with no luck. Below are the details.I had 2.1 installed from Sprint but started having response issues, so I loaded up Fresh 2.3.3 but I don't think the problems are with the ROM. The main issue was that the phone was just generally unresponsive, aka, unable to unlock the screen, and if it would eventually unlock, you couldn't click on anything on the screen. This was why I wiped and loaded up a custom ROM but it didn't change anything.I was able to get into the adb shell and look at the processes. CPU usage was only about 15 to 20%, so fairly normal (in comparison to my Hero, I'm working on Joes). I also looked at the log and it records the touch screen input instantly, but it never actually responds on the display. It would note a few things that were timing out, but I don't recall what they were, nor did I recognize what they were.

So I was trying to reload the factory firmware on it last night but every time the Hero would reboot the PC could never connect to the bootloader. I tried it on my work PC and it did the same thing. So I tried it on a Win XP box it worked fine. I got it loaded back to the factory firmware this morning (twice actually), and after it boots up, again next to no response from the screen.Anywho, I have no idea what the problem is, but I'm going to take it to Sprint today and see if they can do somethign with it. I bought it off ebay, and after rooting/custom ROMs, I'm not sure if they will touch it. I think I've wiped any sign that it was ever rooted off there, but I'm not sure.I can't get back into the shell because I can't get far enough into the phone to enable USB debugging, in fact I can't even get past the intro on how to type because it won't respond.

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Sprint HTC Hero :: Unable To Get Internet Sharing

Jun 18, 2010

The Sprint CSR that I spoke with last night went through some settings with me but eventually she escalated the call and I was disconnected shortly thereafter due to a terrible connection. I just spoke with another Sprint CSR and once again I was told that there is no way to share the Internet connection with my PC, yet I see that there appear to be many people who are able to do this. The CSR said that some of the legacy customers were grandfathered in... is this the case? I am running OS 2.1 Update 1 according to Settings > About Phone > Software Information > Firmware version
I would REALLY like to have this capability when I travel... I don't need it here at home, but on the road, it would really help, especially in the airports.

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Sprint HTC Hero :: Gmail App / Unable To Get Notification

Oct 16, 2009

I am realizing sometimes when I get new gmail, I don't get the notification even though notifications are set to ON and auto-sync ON. I check my gmail app and the new mail is there but it says Inbox(0), NOT Inbox(1) like it should be even though the new message is bolded in font like it should. Then when I delete the message it says Inbox(-1) This might be the reason I don't get a notification sometimes. Has anyone else encountered this?

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Sprint HTC Hero :: Unable To Reboot To Recovery

Nov 10, 2010

I am using a CDMA HTC Hero (sprint). I have rooted the device via Universal Androot which worked flawlessly. I am now trying to flash a custom rom, which is already loaded onto my SD Card (Red Dawn). Here in lies my problem:

Using Rom Manager, I flashed the ClockworkMod Recovery successfully but when i chose to ""Reboot from Recovery" the phone gets hung up at the white HTC boot screen indefinitely until I battery pull.

I have tried many, many different approaches and am now seeking some desperate advise as to how to get into recovery mode so i may flash the new rom. I have tried to enter recovery manually (vol down/pwr on) only for it to get hung on the HTC screen as soon as I chose recovery. I have tried to "Flash Alternative Rom" and the re-flashing the ClockworkMod Recovery all to no avail.

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Sprint HTC Hero :: Unable To Use Superuser Permissions

Jul 12, 2010

My Sprint HTC hero is rooted running Fresh 2.1.2 and whenever I open superuser or try to run an app that requires root I just get a black screen that says (Su Request) at the top and it just stays their and does nothing. Any takers on how to actually launch the program that requires root or what to do with this screen?

Problem programs:

Cachemate
OverclockWidget
Setcpu
Superuser Permission

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Sprint HTC Hero :: Unable To Sign Into Facebook From The App

Apr 9, 2010

I am unable to sign into Facebook from the app it from HTC senses Facebook. I have tried wiping everything and various ROMs but im having the sane problem.

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Sprint HTC Hero :: Unable To See MP3 Files On Phone

Nov 10, 2009

I just got a new 8GB SDHC card for my phone. I copied over all the folders that were in my old memory card and created an additional folder called 'music' and added a few mp3 files in there. When I try up the phone and look under music I do not see the new song files.Can anyone point me in the right direction as to what I might me doing wrong here?

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Sprint HTC Hero :: Unable To Delete SDK Folder

Sep 4, 2010

It says "Cannot delete adb.exe: Access is denied". I want to delete it so i can do a fresh install since my adb drivers are no longer working for my phone. Any advice?

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Sprint HTC Hero : Unable To Receive Texts / How To Fix?

Jan 30, 2010

Anyone else experiencing not being able to receive texts from anyone? I first noticed it about 2 days ago. Only SOME weren't coming through, now none of them are coming through. I've done a hard reset last night and I have not rooted my phone

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HTC Hero :: Unable To Remove Sprint Bloatware / Fix It?

Apr 12, 2010

Read the tutorial on removing the unwanted sprint apps and thought everything went fine. Could not see the apps I removed in my menu but I'm not showing any improvement in internal memery. Did I do something wrong?

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Sprint HTC Hero : Unable To Get Visual Voicemail?

Nov 21, 2010

I've been away from a rooted phone a few months and I recently rooted my phone again and I have the Purple glass theme [ROM] (UPDATED 16-NOV) FroYo 2.2 - CM6 Extremely Blue, BlackMod, Red, Purple, Vanilla - xda-developers

I've flashed gapps, and vvm and gapps is working great, vvm not so much.. am I doing something wrong? I've gotten 4 texts to tell me I have voicemail but I'm not able to get them w/vvm. I love this theme and I don't want to have to change it due to vvm problems!

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Sprint HTC Hero :: Unable To Get ##778# Menu After Upgrade To 2.1

Jun 4, 2010

I notice that I am unable to get the ##778# menu after upgrade to stock Sprint 2.1 ROM. I tried ##778 and call button also, which did not work either. Since others haven't mentioned about it I am not sure if it is happening for me only? I also notice that the menu for changing NAM is not seen in 2.1 - Is anyone else who upgraded to 2.1 also noticing it?##786# is opening the menu but not ##778# which used to work on 1.5

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Sprint HTC :: Update Newbie CDMA Sprint HTC Hero

Sep 25, 2010

Well recently I rooted my phone and flashed the cSrOm(crunchysoft rom) and iv'e been wondering how do you update the phone firmware like at the moment before I flashed I was running android 2.1 can I like install 2.2 when its available using the PC and htc sync

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Sprint HTC Hero :: Shared Google Calendars / Unable To See All

Mar 14, 2010

For some reason, I can only see my personal calendar and my exchange calendar on my Hero even my studio and wife's calendar are shared to my account. I seem fine on my PC but I can't see them on my phone. My wife has a hero and she can see my calendar and the studio calendar without any issues.

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Sprint HTC Hero :: Unable To Open Email Attachments

May 20, 2010

My friend and I have HTC Hero phones. I am with Sprint, she is with Cellular South (a carrier here in south Mississippi). We are both unable to see pictures sent to us as part of an email (like pictures in a joke). And she is unable to open pictures as email attachments in her Yahoo acct. We have played with settings and Goggled this problem, to no avail. nothing works.

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Sprint HTC Hero :: Unable To Load The URL - Google Maps

Jan 10, 2010

Every time I open Google Maps, a little pop-up window says "Unable to load the URL" The program works fine, it's just kind of annoying. Does anyone else experience this? Is there a known solution? I cleared the cache and data and force-stopped the ap, but it still happens. For what it's worth, the same exact thing happened on my Moment (well, on the Moment Google Maps didn't work at all due to the POS GPS)

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Sprint HTC Hero :: Unable To Start Wireless Tether

Jun 7, 2010

I get an error saying Unable to start tether. Iam using fresh 2.1.

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Sprint HTC Hero :: PDF Viewer Unable To Open File

Jan 13, 2010

All of the tickets are electronic tickets (pdf) saved in my gmail, and I thought I would be able to open up the files and just let them scan my phone. Yet when I tried to open the file, it pulled up the PDF viewer app and then told me it wasn't able to open it. Why is this? I also just tried saving the attachment to my sd card from the gmail app and open it from there, but I couldn't figure out how to save an attachment from an email to my phone. Any help here would be great.

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Sprint HTC Hero :: Unable To Open Received Picture

Jan 29, 2010

I have used the stock sms, Chomp sms, and handcent sms and they all seem to have the same problem. I can send a pic through them, but when the person responds to the text, its says download, I press that and its unable to DL it says. My friend sent a pic twice on handcent, the same one, and it came through the second time only. Sometimes no pic will work at all. With hancent it resizes automatic, thats great, but still the same issue. Man I love everything about this phone but this is really annoying.

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