Sony Ericsson Xperia X10 :: LCD Screen Broken - SE Support Not Reacting ?
Sep 11, 2010
As the title basically says it all, my LCD screen has broken. The phone was in my pocket while i was changing a flat tire, after that it was broken. The phone still works, however inside the LCD display has some strange black lines and a piece of the display remains black. I sent several emails through the SE website. The first reaction was that i had sent an email to the wrong support, and that they have forwarded my message to the appropriate support dept. From that request i haven't heard anything yet ( 1 week ago). Since i bought my phone online, the phone originated from Hong Kong. So i sent an email to Hong Kong support. They replied to update the software using the SEUS. I sent them a reply that updating the software didn't help, but i have not received another reply since. I also sent another support request to what i believe is the right support for my location (Aruba, Caribbean), but i didn't get a reply, not even a confirmation of my support request.
So now I don't know what to do with my phone, where I live there is no SE service center or any dealer or anything that can fix it. Any suggestions as to what I can do to get my phone fixed? Many thanks in advance.
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Mar 28, 2010
The Xperia X10 atm, runs at android 1.6, which only recognizes 1 touch at a time on the touchscreen.
If Sony ever gives us an update to 2.1, which supports multi-touch,....Can the X10 screen support multi-touch, but restricted by the android version atm only, or is X10's screen only able to support single touch in the first place, and won't matter if android is updated?
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Dec 3, 2010
I am planning to buy a 32 gb micro sdhc card for my Xperia X10.However, I have found tons of confusing and conflicting information here on SE forums and all over the net.To my surprise, even Sony Ericsson itself giving conflicting information regarding this.On the product page of Xperia X10 (click this link and click on the specifications), it says that Xperia X10 supports microSD up to 16GB only.Whereas the official Sony Ericsson Xperia X10 White paper (on page no.5) says that it supports -microSD, up to 32 GB. (The Sony Ericsson Xperia X10 White paper can be downloaded from this link).Now i urge someone, preferably an SE moderator or staff, to enlighten on this matter and answer how and why SE is giving contradictory and confusing statements regarding the sd card capability and compatibility for the same product?.
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Aug 3, 2010
I am an Admin from www.se-nse.net and would like to draw your attention to an article I have recently posted.
Whichever team of jokers that are responsible for the radio implementation on the X10 should lose their jobs. Firstly came the catastrophic battery drain and a ridiculous WiFi bug but thankfully both were fixed in the recent R2BA020 update. Having momentarily restored my faith along came R2BA026 bringing back the bug which makes my WiFi utterly useless!
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Nov 23, 2010
My phone charging port is broken. I have been unable to charge the phone and connect it to the pc. Can anyone advise if it is possible to still get the update. I have taken the phone to a few places to see if the port can be fixed but no one is guranteeing they can fix the com port.
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Mar 27, 2010
Simple question: I think my Hero does, so surprised if the X10 doesn't!
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Sep 29, 2010
can some1 any1 pls help me with my x10 it wont support any music files i upload be it thru bluetooth or laptop really drivin me mental!
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Aug 24, 2010
Do the X2 support the sim access protocol.
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Nov 25, 2010
I have another problem with the X10 Android phone. I tried to set the user support and I get this message
Sorry! The application user support (process com.sonyericsson.android.support) has stopped unexpectedly. Please try again.
Force Closure.
Is this a great error message. When I retry 15-20 times, it does not work still.
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May 10, 2010
My initial doubts about the x10 were over its specs, such as no multitouch and an apparently slow sticky interface
Now they are more about Sony Ericsson and how well they will support the phone with software updates etc. Several bad indications:
- Complaints have been made in the past about SE sucking at this for other phones
- Phone was due out Jan 18. Arrived more than 2 months later
- Phone came out with an old o/s (1.6) while other phones came out with 2.1 at the same time.
- SE have said they wont provide an update until the end of the year!! incredibly slow. By then android 2.8 will be out. pathetic
I want to get a well supported phone that is going to improve and evolve.
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Nov 9, 2010
Does xperia x8 support 1d bar code reading?
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Feb 28, 2010
Reading the new hands on over at Tech Radar has got me pretty excited about the X10 - seems a remarkable beast. But they seem to suggest a lack of widget support on the device - leaving me in a quandery, I love the widget support of the HTC Hero (and its successors), but am truly tempted by the X10s larger screen, its Racheal/Time/Mediascape UI and camera technology.So far, has anyone noticed support for widgets on the device? Obviously certain widgets are redundant with Time/Mediascape, but news, weather widgets are a big draw for me.
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Sep 18, 2010
Can you tell me how big memory card can I put in my X10 and the phone will still works fine!
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Dec 1, 2010
Does the Experia X10 support flash player?
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Nov 6, 2010
All arab users have a huge problem represented by the lack of arabic language in the phone and the SE help center advises us to use Third-Party application that supports arabic language. Is there any intention to support arabic language in the xperia x10 in the coming update or any time in the near or far future?
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Sep 8, 2010
Does Xperia X10 support Arabic language ?
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Jul 31, 2010
Almost all major smartphones that have similar specs with the X10 are getting the Froyo 2.2 update treatment in the coming few weeks or in the pipeline and it's amazing that you are still sitting on this with regards to the possibility of this particular update. I hope you do realise that the company are losing customers fast and this will be killing the business as you are effectively flogging phones that are all out of date or not in keeping with the market. I only hope that the news will inevitably put some pressure on you to bring forward these updates including the 2.2 (only if...). The 2.1 update plan at the end of Q3 or beginning of Q4 and with no definitive answer whether the X10 is going to receive the 2.2 update in the future is just not good enough. Unless the 2.2 update comes in early Q4 which is highly unlikely with the way things are going if you are only going to release 2.1 then, it would be pointless.
It's no brainer to release 2.2 straightaway as opposed to the 2.1 update announced and with further updates to tweak the Timescape and Mediascape later on if they are the ones that are holding up the release of the 2.2 update. I am sick of being left in the dark with the 2.2 update. I want a definitive answer if this is going to happen OR NOT! SE's handling of this fast and competitive market is just inept and way to slow. It won't surprise me that you could be following Nokia's footsteps in the next financial year if the current situation continues. I want a phone that comes with the right support and updates it deserves (not out of date within 3 month period!). I am now thinking that perhaps I should get the Samsung Galaxy S instead. SE, please listen to the customers and take action to address what your loyal customers want and deserve.
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Nov 18, 2010
We need support for iptables in the kernel. There are several programs that allow a very flexible configuration of the traffic between 3G and WiFi and save money.
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Dec 3, 2010
I want to install notes mobile client on my x10 mini and use my official mailing system. Does it support. Can any one confirm weather X10 mini supports the lotus notes exchange? The one like it support on Nokia E series phones.
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Jun 19, 2010
I'm newbie to android
anyone know will it support Arabic (not SMS reader Mirsal)?
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Nov 6, 2010
Xperia X10 mini not support Arabic language .WHY?
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Aug 10, 2010
Yesterday (08/08/10) my X10 said there was a new update available and to download correctly I needed to connect it to a computer update through PC Companion 2.0. I did this and followed all the on screen instructions correctly. I got to the final stage and it asked me to disconnect the phone switch it off remove the battery, reinsert and then turn it back on again. The instructions said it may take awhile for the phone to come back on again because the phone will be updating. So far my phone has not come back on again after 24 hours of waiting, all that happens is the sony ericsson logo is displayed for about 10 seconds and then the phone turns off then the same process is repeated. Any ideas whats happened or what I can do to fix this or will it be a job for Sony? I have emailed them but of course they were absolutly no help what so ever.
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Oct 28, 2010
I've just realized that such feature is only Froyo supported, I really need that while driving, do you know about apps to get such feature working?
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Nov 28, 2010
I have purchased a couple of games from the android market, says purchase complete but then wont install, also when I turn phone on keep getting a message about sony application user support has stopped and it needs to be forced close?
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Jul 29, 2010
So I did some modding (unfortunately) to the framework-res.apk file and it worked the first time and a few other times but then I changed something and now when I turn on the phone it freezes at the "Sony Ericsson" screen before the logo. What do I do?
I tried pushing the backup framework file but it says "failed to copy framework-res.apk to /sdcard/framework-res.apk: Permission denied
However, when I use adb devices, it does show my device as being attached.
So what can I do now?
I was also able to pull files...
Also tried manually putting the framework-res.apk in the sdcard and then using adb to copy it to the framework folder. Doesnt work. Saids that the directory cannot be open for read. I guess the device cant read the SD card until it boots up.
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Dec 2, 2010
After i reinstlled the phone when it started it gets stuck on the Black Screen saying "sony erricson". and it will not connect to companian..
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Oct 31, 2010
Last night and met a lady with a android phone. I asked if her android market was working? and the funny thing was on her non SE phone she had no problems downloiding any thing where as on my X10 I cant download a thing from the market, why is that?
Im trying not to be negitive so please forgive me if I sound that way.
When I call SE support line they are not very helpful with anything, It feels like they dont want to help you or they dont know how to help you.
Many times I call SE support only to turn around and call my provider to figure out a problem
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Aug 28, 2010
Well having just got a X10. It has a pre-installed screen protector. Somehow I managed to scratch the screen protector and now I want to remove it however I'm having much difficulty removing it. Now I'm thinking if I should get a replacement screen protector as the Rogers version doesn't come with a spare one or just go without it. Anyone without the screen protector wanna add input about the durability of the mineral glass screen? I know that the screen on the iPod Touch 2G is very durable since I own one without having a protector on but I want to know if the X10s screen is just as durable.
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Dec 2, 2010
This was reported in the other thread about X8 Issues, but thought to start a new one to gather feedback from users. It's about the ''black screen'' freezing issue encountered by some users. I have had this several times since owning the phone for a few weeks, so it is a recurring issue. Problem: The phone hangs or appears to be shut down or become unresponsive suddenly. Pressing the hardware buttons doesn't help as the phone doesn't react at all. Solution: Take out cover and battery and restart.Observations: From my own observations, it's not actually a shutdown but a major freezing/hanging. Sometimes when it happens, I can still see vague shades of the display at an angle. After leaving the phone for a while in the pocket, the phone comes back to normal again. Not sure if this is true for all users with this problem. Anyway, gathering more feedback to see how prevalent the problem is, to evaluate whether I should take it to the SE service centre, or whether doing so will help at all.
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Nov 1, 2010
I have an Xperia X10 Mini Pro on the 02 network and when i'm searching for an update it says my phone has the latest software available does 02 not support updates for this phone or something? Am I stuck with this old software?
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